How to complain about Pennine Care Health Services

If you want to complain about Health Services you have had.

You should tell someone what you are unhappy about.

Try to tell the person who is treating you.

Who could help you to complain?

• Afriend,relative or carer.

• PatientAdviceand LiaisonServices (PALS) Telephone: 0161 716 3178

• Independent Complaints AdvocacyServices (ICAS) Telephone: 0808 802 3000

TelephonePennineCare Complaints Department directly on:0161 716 3083

Send an e-mail to: complaints.penninecare @nhs.net

Or write a letter to:Complaints DepartmentPennineCareNHSFoundation Trust TrustHeadquarters225 Old StreetAshton-under-LyneLancashire OL6 7SR

You can:

Pennine Care will look at your complaint as soon as they can.

They might arrange a meeting to talk about it.

They will send you a letter telling you what theyhavedonetotryand make things better.

If you are still not happy with Pennine Care, you can write to:

ParliamentaryandHealthServiceOmbudsmanMillbank TowerMillbankLondonSW1P4QP

Date of publication: October 2012Reference: 1929/Complaints Easyread© Pennine Care NHS Foundation TrustAll pictures are from the CHANGE Picture Banks www.changepeople.co.uk