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How to book a Rocky Mountaineer product ?

Step #0 – Introduction to Rocky Mountaineer(RM) products

Please read carefully the following as RM products are different from traditional bookings in Euronet.

Instead of traditional products printed immediately, RM require a confirmation number sent by the carrier before the journey starts in the Canada. Therefore, once booked in Euronet, Rail Europe will fullfill your request and assign to your Euronet booking a unique RM confirmation number.

Please follow the specific workflow in Euronet as described below:At time of booking, select « Initiation » on Booking Details Tab.Then two scenari can be offered:

1) Either the requested product is available, and you’ll receive an option booking email.EMAIL: [PRODUCT NAME] – Option confirmed

2) Either the requested product is not available and you’ll receive an alternate proposal email.EMAIL: [PRODUCT NAME] - Alternate option offered

NOTE: For RM, the official travel document is the carrier one. You’ll therefore receive a RM travel document few days before departure.The travel document will be send to you 51 days prior to train departure. You cannot book RM trains for a departure in less than 60 days

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Step #0 – Introduction to Rocky Mountaineer (RM) products

Scenario n°1Once the option booking has been confirmed, the deadline to confirm it, appears on Euronet (Booking details > Payment Deadline, see below). The booking is on « hold  status» until the date indicated as below, after, the availability and prices are not guaranteed.To validate the reservation you must « PRINT » (click on the usual « Print » button). The ticket is not physically printed but Euronet will generate a PDF confirmation with all mandatory information inside.

Scenario n°2You need either to modify your booking (remove the product: Booking Details > Select in the drop down list the product and click on « Delete Product » button, then reselect « Initiation » as selected « Item Status ».)Either to fully cancel your Euronet booking and create a new one.

Step #0 – Introduction to Rocky Mountaineer (RM) products

GSA workflow diagram

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INITIATION

OPTION BOOKING

ALTERNATE OPTION

OFFERED

PRINT

Step #1(1) As usual, enter the Departure Date from country and the Agent Name and click on “Product Tree”.

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Step #2 – Product Selection(1) In the product tree, in the Non-European Rail products section, select the RM product you are looking for.

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Step #3 – Product Search(1) Select the product either via the “Route” or via the “Departure Date” drop down list.(2) Give more details by selecting an option in “Search by” OR/AND “Value”.(3) Click on “Search”(4) All available products meeting your criteria will be displayed. Select the appropriate one.(5) Enter the number of travellers in the “# of Pax” column.(6) Click on “Select Fares”

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Step #4 – Passenger CreationGo to “Passengers” Tab(1) Click on “Add New Passenger” button(2) Follow the instructions and enter First Name, and Last Name of the passenger(3) Click on “Create Passenger”.

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Step #5 - Passenger Details

Your passenger has been successfully created.(1) Select remaining mandatory information such as Title and Date of Birth (if booking contains Youth or Child)(2) Click on “Confirm”.

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Step #6 – Passenger AssignmentGo back to “Booking Details” Tab(1) Click on “Select Booking Details”, select the appropriate product.(2) Click on “Associated Passenger” and assign the right passenger to the right product via the drop down list.(3) Click on “Confirm”

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Step #7 – Product Details(1) On “Booking Details” Tab, click on “Select Booking Details”, select the appropriate product.(2) Check “RM Terms & Conditions agree” and confirm by clicking on “YES”. (3) Move the status to “Initiation”. See first slide “Initiation” for further information(4) Click on “Confirm”

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Step #8 – Booking RecapGo to “Booking Recap” TabProduct has been selected, passengers have been created, assigned to the product…(1) If the result is compliant with your expectations, then click on “Next”.

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Step #8bis – Booking Recap(1) You can enter to the fullfilment center. Otherwise, can leave it blank.(2) Click on “Next”.

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Step #9 – Recap Product bookedYou are now back to the Euronet generic “home” screen.(1) In the “Booked Products” box, select the RM product, in this case “Journey through the clouds”.(2) Next to the “Product Description”, in the drop down box ticketing method, select PDF.(3) Then click on “Next”.1

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Step #10 – Finalise bookingYour booking has been successfully created.(1) Click on “Hold” in order to enable the call center to deal with the request and fulfill it.(2) Click on “Done with booking” button.A notification is immediately sent to the call center. Your request will be quickly processed.

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Congratulations, you can now successfully book Rocky Mountaineer products.If you need further assistance, you can reach Rail Europe Help Desk at:

re4ahelpdesk@raileurope.fr