Riding Is the New Driving:HOW TO ADD RIDESHARING TOYOUR BUSINESS TRAVEL PROGRAM

Intro ...........................................................................................................................................................

Why do business travelers choose ridesharing? .....................................................................

How do ridesharing services keep business travelers safe? ...............................................

How does ridesharing insurance work? ......................................................................................

How can travel managers fit ridesharing into existing travel programs? ......................

Ridesharing For Business Travel Checklist ................................................................................

About Lyft Mobility Solutions .........................................................................................................

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Business travelers in the U.S. will take close to 500 million trips in 2016. That means, every day,

nearly 40,000 people are booking ground transportation¹. Meanwhile, a stream of devices

and applications are emerging to help travelers get to their destinations in more efficient,

safe, and affordable ways. This constantly-changing landscape can leave your team lost,

fighting other business travelers for space and trying to keep up with the best apps. And

lost is the last place your team should be, especially when they’re traveling for work.

Lyft has worked with hundreds of teams to integrate more affordable, reliable transportation

into their business travel programs with ridesharing. This guide is designed to give you the

tools you need to fit ridesharing into your travel program including frameworks for how

to assess safety, insurance, and liability. After reading this guide, you’ll be able to answer

some common questions among the business travel community including:

• Why do business travelers choose ridesharing?

• How do ridesharing services keep business travelers safe?

• How can travel managers fit ridesharing into existing travel programs?

Business travelcan be complicated.

We’re here to help your team navigatethe way to better business travel.

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Let’s evaluate how ridesharing can workfor your team.

Today’s business travelers overwhelmingly rate the ridesharing experience as more

satisfying than taxis and rental cars². Ridesharing apps fit the lifestyle of business travelers

who need more flexibility, and they often rely on technology to provide it. There are some

big trends that are driving change in the business travel landscape:

Business travelers increasingly choose to participate in the sharing economy instead

of owning. In many cases, the sharing economy provides more affordable options for

transportation and housing than traditional alternatives, and business travelers are

noticing. 46% of business travelers choose services like Lyft and Airbnb over traditional

services³ to cut spending.

Business travelers need more digital, on-demand booking opportunities from travel

suppliers. As more travelers opt for the convenience of travel apps, dependence on online

booking and data will increase. Ridesharing applications enable passengers to book a car

anytime and from anywhere using smartphone GPS.

As more millennials and more women join the workforce, their preferences and lifestyles

are making the travel experience more inclusive. Today, women make up 47 percent of

the workforce, a 27 percent increase from the 1970s⁴. And by 2020, millennials will make

up 50 percent of the workforce⁵. Travel managers today are adapting their travel programs

to accommodate the needs of more diverse business travelers.

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Why do business travelerschoose ridesharing?

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Business travelers chooseridesharing because they want

their travel programs to fittheir lifestyles – not the other

way around.

How do ridesharing services keep business

travelers safe?

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Ridesharing services have introduced a set of digital safety innovations that are designed

to keep travelers safe and provide more ride transparency. Passengers are equipped with

more access to data and opportunities to provide feedback, which means safety can be a

bigger part of the experience.

Here are some highlights from Lyft’s safety program to provide more information about

how digital safety innovations fit into ridesharing:

Driver & Vehicle ChecksLyft requires drivers to pass rigorous background, driving, and vehicle checks.

• Criminal background checks are completed by Sterlingbackcheck, a nationally

accredited federal, state, and county background check provider.

• Annual driving record checks are completed by SambaSafety, a nationally accredited

motor vehicle record and driver information provider.

• 19-point inspection is required for every driver’s vehicle.

• Zero-tolerance drug and alcohol policy is enforced for all drivers.

Legal & RegulatoryA new way to ride requires a new set of rules. Lyft works with policymakers across the

country to develop safety-focused ridesharing policies and regulations.

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Our safety program ismore than a set of features.

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In Case of EmergencyIn the rare event that something goes wrong during a ride, your team’s safety always

comes first.

• Critical Response Line is available 24 hours every day.

• Ride history logs the driver and route details for every ride.

• $1M auto liability insurance policy offers greater coverage than traditional ride services

when drivers pick up passengers.

Digital ProtectionOur digital safety innovations go beyond traditional safety standards to provide more

protection for your team through the Lyft app.

• Two-way ratings are actively monitored and enable our Trust & Safety Team to respond

if a Lyft driver isn’t meeting our safety standards. Passengers will never have a driver

more than once who they rate with three stars or fewer, and drivers who don’t maintain

high enough ratings aren’t able to continue driving with Lyft.

• Driver and vehicle information like photos, license plate numbers, and car details help

passengers make sure they’re getting in the right car before they ride.

• GPS ride tracking provides real-time route visibility.

• Route sharing allows passengers to easily share where they are and when they’ll arrive.

• Lost and found reports make it easy for passengers to recover any belongings they

leave behind.

It’s important to know how and when your team is covered when they use a

ridesharing service. Lyft’s auto insurance policy is designed to keep your team

protected when they choose ridesharing. Here’s an overview of Lyft’s policy:

Passenger Protection• $1M auto liability: our policy will apply as primary to the Lyft driver’s

personal automobile insurance policy.

• Uninsured and underinsured motorist protection: if a driver who doesn’t

have adequate insurance causes an accident involving a Lyft car, our policy

covers up to $1,000,000 for bodily injury to the driver and passenger.

Corporate Protection• Insurance specialists: our team of insurance specialists can answer

questions and produce insurance certificates for your team.

• General liability: we procure $1,000,000 each occurrence, $2,000,000

general aggregate in General Liability Coverage.

City Lyft Taxi Black Car

Chicago $1,000,000 $350,000 $350,000

Los Angeles $1,000,000 $300,000 $750,000

Memphis $1,000,000 $60,000 $60,000

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Comparison of Statutory Auto Liability Minimums

How does ridesharinginsurance work?

The ground transportation space is crowded with thousands of disconnected services.

Travelers often ride with multiple ride services on a single business trip. And this fragmentation

can be expensive. Certify reports that companies spend 21% of their travel budgets on

ground transportation, substantially more than they spend for airfare and lodging⁶.

Until now, travel managers haven’t had the ability to consolidate ground transportation

spend through a single, preferred ride service. Adding ridesharing to your business travel

program enables you to give your team a single, reliable partner who will work with you

to improve the way they ride:

• Provide safe rides with increased transparency and digital protection.

• Cut spending with savings of up to 30% compared to other services.

• Gain visibility into traveler spending and behavior with more data.

How can travel managersfit ridesharing into existingtravel programs?

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Provide in-policy booking for all of your team’s

reasons for riding.

Commuting, Business Travel, Meetings & Events...

How much of our total travel budget is dedicated to ground transportation? ......................................

What’s our average cost for ground transportation transactions? ..............................................................

How much of our ground transportation spend is unmanaged? .................................................................

How much of our existing ground transportation budget can I save by using this service? ............

Does this service prioritize safety? ..........................................................................................................................

How does this service keep passengers safe during rides? ............................................................................

How does this service qualify safe drivers? ..........................................................................................................

How do this service’s safety standards compare to other services’ standards? ......................................

Does this service offer insurance protection? ......................................................................................................

Does this service provide legal or insurance support? .....................................................................................

Does this service offer customer support? ...........................................................................................................

How can this service help with adoption among our team? ..........................................................................

Does this service share our brand goals? ..............................................................................................................

Does this company value customer satisfaction as much as we do? .........................................................

Assess Your Current Ground Transportation Spend

Assess Safety & Risk Management

Evaluate Brand Fit

Ridesharing isn’t a one-size-fits-all solution. We’ve helped teams of all sizes, from Fortune 500 companies

to small start ups, integrate ridesharing into their business travel programs. Based on our experience

working with these teams, we recommend asking questions as you learn how ridesharing can work for

your team. Here are some questions you may want to ask while you’re exploring a ridesharing service:

Ridesharing For BusinessTravel Checklist

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About Lyft Mobility Solutions

Lyft is a ridesharing platform that provides rides in minutes, in hundreds of cities. Now, we’re bringing

custom, on-demand ground transportation solutions to hundreds of organizations through Lyft Mobility

Solutions. Give your team some of the best ground transportation in town with our comprehensive

approach to safety, affordable pricing, and usage data. Your team just downloads the app, and gets

matched with a local driver at the tap of a button.

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Resources

1. U.S. Business Travel - By The Numbers, Global Business Travel Association

http://blog.gbta.org/2015/07/08/u-s-business-travel-by-the-numbers

2. Certify SpendSmart™ Report, Q3 2015

http://www.certify.com/Infographic-Ridesharing-Surpasses-Taxies-Sets-a-Course-for-Rental-Cars.aspx?zzz=1

3. Hail This! The Transformation of the Ground Transportation Experience for Travel, Phocuswright

2016 http://www.phocuswright.com/Travel-Research/Consumer-Trends/Hail-This-The-Transformation-of-the-Ground-Transportation-Experience-for-Travel

4. United States Census, 2010

http://www.census.gov/library/infographics/labor_force.html

5. Millennial at Work Reshaping the Workplace, PwC, 2011

http://www.pwc.com/gx/en/managing-tomorrows-people/future-of-work/assets/reshaping-the-workplace.pdf

6. Certify SpendSmart™ Report, Q4 2015

https://www.certify.com/Infograph-SpendSmart-Full-Year-2015.aspx