how the dutch police became “chatbot” interactive
TRANSCRIPT
2Copyright © 2017 Capgemini and Sogeti. All Rights Reserved
OUGN | 10th March, 2016
Who are we?
SohamDasgupta
11 years in IT. UI and Mobile Apps designer and architect. Working with Oracle Techonlogies since 2006. Blogger and Technology enthusiastic.
Senior Consultant | ADF/Java/[email protected]
Capgemini Netherlands
Jan WillemDoornspeek
20 years IT experience of which 16 within CapgeminiExecuted several Oracle ApEx projects in London for the Financial Conduct Authority and Dutch Government departmentsCurrently working on the development of the Dutch police website and police apps and chatbot technology
Senior Consultant | Information Analyst [email protected]
Capgemini Netherlands
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OUGN | 10th March, 2016
Chatbots are a new and exciting channel for communication with customers.Oracle delivers a new platform for chatbots, enabling deployment in a roadmap type of way.
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Chatbots are virtual users that simulate a conversation with another human.
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What is a Chatbot
A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface.
Examples :• Weather bot • Grocery bot• News bot• Personal finance bot• Scheduling bot
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Why does anyone care about chatbots?
https://chatbotsmagazine.com/
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Types of chatbot
REACTIVE
SCHEDULED
PREDICTIVE
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Chatbot Industry Momentum
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Police figures
+/- 1.000.000 visitors per month
+/- 500.000 calls per month
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Use of Social media in the Netherlands
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Chatbot for the police
Chatbots provide the citizens with an extra simplified channel to communicate with the police, and provide the police with faster insight in criminal activities
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Current online reporting proces
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Benefits
Additional accessible channel next to Politie.nl
Provide the Police insight into what is happening to the people
Organizational benefits
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Chatbot functionalities
Menu driven
Intelligence
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Enable Conversations Thru Popular Messaging Apps
Quick and easy way to expose bots over various messaging channels
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The Oracle Chatbot
Oracle delivered a chatbot solution as part of their PaaS offering
Now this application is deployed on Mobile Cloud Services (MCS) and the Applicaton Container Cloud Services (ACCS)
Q3 2017 this solution will be delivered as a separate Chatbot Cloud Service
Facebook Slack
Chatbot message platform
…
Chatbot Engine
Chatbot Components
Cloud systems
On-prem system
Chat Channel
OracleChatbot
Application
Back-end systems
ACCS
MCS
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OUGN | 10th March, 2016
The Oracle Chatbot - architecture
Facebook Slack
Chatbot message platform
…
Chatbot Engine
Chatbot Components
Cloud systems
On-prem system
Chat Channel
OracleChatbot
Application
Back-end systems
Channels through which end-users can communicate
The translation engine through which messages are passed on to
the different chat channels
The core part of the chatbot application responsible for the conversation with the end-user
Communication to the back-end systems, enabling in-flight data
enrichment of conversation
The back-end systems, whether cloud or on-premise based
ACCS
MCS
Applicaton Container Cloud Services (ACCS)
Mobile Cloud Services (MCS)
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Why Oracle for Bots?
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Oracle IBCS : AI Flow
www.sogeti.comwww.capgemini.com
The information contained in this presentation is proprietary. It is for intermediary use only.Copyright © 2015 Capgemini and Sogeti. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
No part of this presentation may be modified, deleted or expanded by any process or means without prior written permission from Capgemini.
About Capgemini and SogetiNow with 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com.
Sogeti is a leading provider of technology and software testing, specializing in Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and Cyber Security. Sogeti brings together more than 20,000 professionals in 15 countries and has a strong local presence in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.