how ready are you to respond to and deliver change?
TRANSCRIPT
How ready are you to respond to and deliver change?
70% of change fails WHY?
The most significant challenges when implementing change projects are people-oriented – topping the list are changing mindsets (58%) and corporate culture (49%).
Leadership (92%), employee engagement (72%) and honest communication (70%) are prerequisites for successful change.
IBM Making Change Work Study
It’s about the people who make the IT or accommodation reviews, STPs,
organisations and systems work
The Human FactorsBelief Support Relationships Networks Culture
Do you agree?1. Are you engaging your people and partners to see if they have the
support and understanding they need to do their job?
2. Do you know where people are in your system or organisation?
Here’s what people are saying today
What does this mean?
Designed with NHS people
A 3D picture which allows leaders, teams, organisations and whole systems to understand, explore and respond to how ready their people and partners are for change.
A scoring system based on what’s right or wrong.
What it is What it isn’t
Who has been involved? Who was key?
Who has been involved?
Leaders
Managers
Frontline staff
ATTITUDES SKILLS & RESOURCE
CONSULTATION & INVOLVEMENT
Belief in the overall vision
Understanding others’ roles
Understanding where I fit/ relevance to my role
Day-to-day working
KNOWLEDGE ATTITUDES
Benefit
Readiness
Understanding where I fit/ Relevance to my role
Advocacy & energy
Skills
Resources
Dispersed leadership
Relationship & culture
SKILLS & RESOURCES
The people we spoke to identified the pillars for successful change…
What was important?
It identifies fundamentals you will need to understand…
Your ecosystem Different levels in the system
Leaders
Managers
Frontline staff
It’s quick and easy to do and can take less than a month…
Map of system
Samplecalculator
Questionnaire
Driver support
Survey analysis
Results review workshop
Action plan & report
Map where you are on your journey of change• Clarify your ecosystem and how it fits together• See who is involved and doing what, where and how • Confirm where you are in the change process Outcomes:• A picture of your ecosystem• An understanding of the necessary/priority areas to
make your change succeed• Confirmation of 3de scope
a. Complete system/organisation review b. Cross section snapshot of the system c. Snapshot of a team or individual organisation
Identify internal ‘drivers’ to distribute the questionnaire and collect feedback, distribute survey questionnaire to your agreed sample. We provide:• Survey• Support tools and backup• Survey results independently analysed
Outcomes:Your 3de results and findings within 2 weeks
3de review of results and collective action plan sessionThe key here is that everyone is represented. Outcomes:• A 3D picture of levels of engagement• A baseline for the future• Collective action plan• Clarity about roles and needs to ensure you are
ready and able to deliver change
Thank you!
Please complete a questionnaire before you go
What you need to understand…
Your ecosystem Different levels in the system
Leaders
Managers
Frontline staff