How Inspirus Uses Experian QAS for Better Contact Data

Download How Inspirus Uses Experian QAS for Better Contact Data

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<ul><li> 1. Customer Webinar: How Inspirus Uses ExperianQAS for Better Contact DataWednesday June 29, 2011 Experian Limited 2011. All rights reserved. Experian and the marks used herein are service marks or registered trademarks of Experian Limited. Other product and company names mentioned herein may be the trademarks of their respective owners. No part of this copyrighted work may be reproduced, modified, or distributed in any form or manner without the prior written permission of Experian Limited. Confidential and proprietary.</li></ul> <p> 2. Welcome!Introductions and Overview of Todays Session Agenda Q&amp;A with Inspirus about their experience with Experian QAS Questions from the audience Todays speakers: Tim Hough Vice President of Technology, Inspirus Andrew Leigh Senior Product Manager, Experian QAS Michelle Kavalchuk Marketing Programs Specialist, Experian QAS Experian Limited 2011. All rights reserved. Confidential and proprietary. 2 3. 1. Will you introduce yourself, your role and give aquick overview of your organization? Tim Hough Vice President of Technology Inspirus Inspirus is a workforce recognition program provider who provides software as a service professional services and service awards to promote employee engagement Gift recipients choose gifts to celebrate anniversaries and milestones with their organization Approximately one million awards are shipped annually Experian Limited 2011. All rights reserved. Confidential and proprietary. 3 4. 2. Why are addresses important to yourorganization? Inspirus collects addresses from 2 channels Employers Employers provide bulk lists of gift recipients Inspirus mails gift recipients catalogs and certificates Gift Recipients Gift recipients provide addresses online when selecting theiraward All addresses are verified by Inspirus Experian Limited 2011. All rights reserved. Confidential and proprietary. 4 5. 3. How did you start your address data qualityinitiative and ultimately select software? Internal analysis showed 20+% of addresses in the database wereundeliverable or incomplete Inspirus wanted front and back end processing to address thechallenges from the 2 data entry channels The USPS recommended QAS as a solution Experian Limited 2011. All rights reserved.Confidential and proprietary. 5 6. 4. What problems did you encounter with badaddresses in your database? High returned mail costs Gifts incur significant postage and shipping costs Customer service concerns Gift recipients may not be aware of their achievement award Employers want to ensure employees are recognized Internal operational inefficiencies Will cover in more detail on the next slide Experian Limited 2011. All rights reserved. Confidential and proprietary. 6 7. 5. What are the internal, operational repercussions ofbad address data? How does it hurt your organization? Many costs associated with processing returned packages and gifts. Postage and shipping Time Materials Customer good will Handling returned packages involves several departments Client Service Group: contacts recipient for the correct address Shipping Warehouse: receives returned packages and fulfills corrected orders Experian Limited 2011. All rights reserved. Confidential and proprietary. 7 8. 6. How did you fix the data quality problems? Inspirus purchased two Experian QAS tools to solve their datachallenges QAS Pro verifies addresses as they are entered at POS by gift recipients QAS Batch provides bulk address cleansing for large files of addresses supplied by employers Experian Limited 2011. All rights reserved.Confidential and proprietary. 8 9. 7. How do you use your Experian QAS tools? Pro Web Active on their website, the user is unaware they are even using Pro Web The user is prompted if information is missing Batch Initially batch cleanses were performed by IT Department to clean files provided by their customers Today, a homegrown internal system automates the batch cleansing process Experian Limited 2011. All rights reserved.Confidential and proprietary. 9 10. Experian Limited 2011. All rights reserved.Confidential and proprietary. 10 11. Experian Limited 2011. All rights reserved.Confidential and proprietary. 11 12. 8. What results have you seen with Experian QASproducts? Reduced returned mail costs Now, less than 2% of all mailings are undeliverable (compared to20% previously) Higher level of confidence in contact data Streamlined operations Less re-work to recover, correct, standardize addresses Reduced labor intensive process for the client service team to contact gift recipients for the correct address Warehouse spends less time receiving and reprocessing undeliverable packages and gifts Experian Limited 2011. All rights reserved. Confidential and proprietary. 12 13. What are the benefits of combining front-end andback-end verification? Significantly reduce returned mail Increase delivery and response rates Certification for USPS and Canada Post CASSTM PS3553 Report SERPTM Statement of Accuracy Report Workflow for handling unmatched addresses Experian Limited 2011. All rights reserved. Confidential and proprietary. 13 14. QASProducts &amp; services Real Time Capture Clean &amp; Enhance Call Center Backend Cleaning QAS Pro QAS Batch Web QAS Phone Bureau Services QAS Capture for Web Sites QAS Email Bureau Services Physical Addresses Enhance Phone numbers QAS Unify Email validation NCOALink, AAC, Suppression Experian Limited 2011. All rights reserved.Confidential and proprietary.14 15. Please visit www.qas.comfor more information. Experian Limited 2011. All rights reserved. Confidential and proprietary. 15 </p>

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