how freshlime helps small business owners get more repeat business

8
Giving small business owners the insights to make better decisions, and the tools to deliver

Upload: erin-schurtz

Post on 11-Feb-2017

38 views

Category:

Marketing


0 download

TRANSCRIPT

Page 1: How FreshLime Helps Small Business Owners Get More Repeat Business

Giving small business owners the insights to make better decisions,

and the tools to deliver

Page 2: How FreshLime Helps Small Business Owners Get More Repeat Business

Home Services Category30MM Service Pros in N. America• $640B in annual revenue1

• $64B in annual ad spend2

1. Amazon, 2. BIA Kelsey, 3. Freshlime

$40B/yr spent on customer churn

Dru Morgan – The Window DudeFormer Wall Street Banker(& FreshLime Customer)

What ServicePros Believe

“More than any other service, FreshLime has helped me improve my relationships with current customers

and keep them coming back.”

What TheirData Shows

80% REPEAT 20% REPEAT

Page 3: How FreshLime Helps Small Business Owners Get More Repeat Business

The $40 Billion Churn Problem

• 15-25% of leads convert to a job• 80% of new jobs will never

re-book with the same Pro(a $40B churn problem)

• Consumers are more likely to start a new search

• Hence, the rise of marketplaces• Collectively impact = 3%• Focus on turning one-time jobs

into lifelong customers

BIA/Kelsey reports that Service Pros (HVAC, carpet cleaners, etc.) are spending over $64B each year on leads and marketing.

Page 4: How FreshLime Helps Small Business Owners Get More Repeat Business

Economics of Engagement

1 Job 2 Jobs 4 Jobs Revenue $200 $400 $800

CPA $100 $100 $100

Service Costs $50 $100 $200

Profit $50 $200 $500

Increase in profit 4x 10x

Repeat appointments can generate 4-10x the profit

FINALLY a solution that gives Service Pros the data and insights to do something about this massive churn problem.

TARGET $249

TRANSACT 0.5%

DATA AGGREGATIONQBOAPPPAPER

INSIGHT $99

Monitor Visualize Collect

Acquire Engage

Visi

bilit

y &

Tra

nspa

renc

y

Page 5: How FreshLime Helps Small Business Owners Get More Repeat Business

Actionable Insights That Empower

FreshLime brings transaction data to life through visual dashboards that deliver actionable insights which enable Service Pros to better

connect with their customers and become more profitable.

Page 6: How FreshLime Helps Small Business Owners Get More Repeat Business

Actionable Insights That Empower

FreshLime brings transaction data to life through visual dashboards that deliver actionable insights which enable Service Pros to better

connect with their customers and become more profitable.

Page 7: How FreshLime Helps Small Business Owners Get More Repeat Business

Actionable Insights That Empower

FreshLime brings transaction data to life through visual dashboards that deliver actionable insights which enable Service Pros to better

connect with their customers and become more profitable.

Page 8: How FreshLime Helps Small Business Owners Get More Repeat Business

Impact of FreshLime Engagement

Jay BeanFounder & CEO801-310-2589

[email protected]