how do you have the conversation?
DESCRIPTION
Open, honest communication is the foundation of every successful organization or relationship - business or personal. In the accompanying slide presentation is a process that will assist you in developing that foundation. For addititonal information, coaching, consulting or training please contact me using the information on the last slide.TRANSCRIPT
Personal and Professional Performance Execution That Will Make You:
Efficient;
Effective;
Outcome Focused
Kevin W. Cook
2563 Peachtree Dr., Perkasie, Pa., 18944 H(215) 258-2160; C(215) 527-1985
Leadership and Organizational Development, Performance Consulting, Talent Review/Succession Planning, Training & Development, Personal and Executive Coaching,H.R. Business Partner, Training Management,Call Center Management,Customer Service
Expertise
To support and promote a forward thinking company where:
•I can make a significant contribution to bottom-line results•An upbeat positive attitude and sense of humor are important•Decisions are made for long term growth and development of individuals, the client and the organization• A judicious investment in human capital (internal & external) is valued as crucial
Objective
•Top 3 needs of teams, markets, organizations, etc.*•Outcome of needs satisfaction
Organizational Requirements
Organizational
AlignmentIndividual
Accountability
Open and Honest
Communication
Customer Satisfaction/
Profitability
•4 Necessary Ingredients
for Success
Addressing Requirements
Expectations Resources
Execution
Mission, Vision, Culture Results (Engagement)
Provide clear specific Expectations
Drive a “Culture of Accountability”
Ensure that the foundational Experiences of the organization and the individual are in alignment with the intended Culture
Meeting the Needs
Beliefs
Experiences
Behaviors
Results
Culture
•Develop a culture of Feedback, Accountability, Communication, Coaching and Mentoring in alignment with the expectations
•Promote an understanding of “How to have the conversation”
Meeting the Needs, cont’d
Beliefs
Experiences
Behaviors
Results
Culture
• Develop a culture of engagement based on individual uniqueness and talent
• Based on engagement, promote an environment of sales and customer service based on accountable Service Level Standards
Meeting the Needs, cont’d
Beliefs
Experiences
Behaviors
Results
Culture
• Minimal investment in analysis and recommendations
• No cost for ongoing implementation
• Sales performance at 39% above goal
• Turn over decreased 27%
• Call Center Quality 94.3%
Cost/Benefit Analysis
• Improved performance at all levels of the
organization
• Increased job satisfaction and employee
engagement
• Increased retention (employee and client)
• Minimal cost to organization.
Key Benefits
Dawn Kline, VP, The Nyman Group (business partner)
“Kevin hired us to develop a customized, sales training program for one of Sovereign Bank's regional divisions. Kevin was delightful to work with. He worked diligently to identify internal constituent needs and to build a coalition of support for strategic, professional development.”
Judy McKee, Owner, McKee Consulting LLC “Kevin has superior communication skills which gives him a heads up when managing and working with others. I know his character is impeccable. In a world where soft skills are hard to measure, this man measures up in the top 10. He knows his business and strives to give others a chance to grow with his leadership and talent. I would recommend him for any job that required leadership skills and interpersonal communication skills. “
Kevin Meck, AVP-HRIS Manager Reporting, Sovereign Bank “Kevin is a complete business partner with an unrivaled dedication towards providing solutions. Kevin has the ability to dive into the core issues with the business leaders and help not only drive results but develop plans that strive for continuous improvements. I was fortunate to work with Kevin on many projects and Kevin played such a valuable role in ensuring successful completion of each project. Kevin is well respected by all those that work with him, a true professional who understands the big picture.”
Client Feedback
Myers-Briggs, Personality Assessment Qualified
Linkage, Inc., Coaching Leaders, Certification
Hay Group, Emotional Intelligence
Gallup, Inc., Strengths Performance Coach
Partners in Change, Performance Consulting Certification
Arbinger Inst., Coaching Certified
Partners in Leadership, Accountability Certification
Workplace Diversity Certified
McKee Motivation, LLC, LAMA Certified
Certifications
Personal and Professional Performance Execution That Will Make You:
Efficient;
Effective;
Outcome Focused
Kevin W. Cook
2563 Peachtree Dr., Perkasie, Pa., 18944 H(215) 258-2160; C(215) 527-1985