how can companies build strong relationships with business customer
TRANSCRIPT
HOW CAN COMPANIES BUILD STRONG RELATIONSHIP WITH
BUSINESS CUSTOMERS
FORCES INFLUENCING THE DEVELOPMENT OF RELATIONSHIP
BETWEEN BUSINESS PARTNERS
• Availibility of alternatives• Importance of supply• Complexity of supply• Supply market dynamism
BUYER – SUPPLIER RELATIONSHIP CAN
BE CATEGORISED INTO 8 CATEGORIES
BASIC BUYING AND SELLING
These are simple routine exchanges with moderate levels of cooperation and information
exchange
BARE BONES
Require moreadaption by the seller and and less cooperation and information exchange
CONTRACTUAL TRANSACTION
These exchanges are defined by a formal contract and generally have low levels of
trust , cooperation and interaction
CUSTOMER SUPPLY
Competition is the dominant form of governance
COORPERATIVE SYSTEMS
United in operational ways, but neither demonstrates structural
commitment through legal means or adaption
COLLABORATIVE
Mutual trust and commitment lead to
true partnerships
MUTUALLY ADAPTIVE
Buyers and sellers make many relationship-specific adaptions, but without necessarily
achieving strong trust and cooperation
Created by :Maulshri Pathak
Internship under :
Prof. Sameer MathurIIM, Lucknow
www.iiminternship.com