HOSPITALITYDAY ONE

LODGING

Full-Service Hotels There are five types of full-service

hotels:Convention hotel LuxuryResort hotelExtended-stay hotelCondominium hotel

Full-Service Hotels – a large hotel that provides many services.

There are five types of full-service hotels:1. Convention hotel – is designed to

provide accommodations for large groups of people such as conventions and trade shows.

2. Luxury - provides the highest level of service to their guests.

3. Resort hotel –caters to people on vacation. Provides entertainment, recreation, and relaxation.

4. Extended-stay hotel – provides services for people needing to stay five or more days.

5. Condominium hotel - usually owned by individual owners and operated by a management company.

Most lodging businesses are organized into four categories:

Full-Service Hotels

Limited-Service Properties

Specialty Accommodations

Institutional Housing

Two distinguishing features of full-service hotels:

Architecture: usually two or more stories many rooms - some over 3,000 rooms

rooms share a hallway

Two distinguishing features of full-service hotels:

Level of Service: luggage assistance concierge services one or more restaurants/bars meeting an banquet facilities spa and recreational facilities

Convention Hotels

Sleeping rooms for 200 or peopleBanquet space for groups over 100Many meeting roomsExhibit hallBusiness services (computer room)Located near convention centers

Two Examples:McCormick Place in ChicagoPhoenix Convention Hotel

Luxury Hotels

Provides more servicesProvides personal attention to guestsMore elegance than typical full-service

hotelsCharge higher prices

Two Examples:

Four Seasons HotelsRitz-Carlton Hotels

Resort Hotels

SpasSaunasGolf courseTennis courtsPro shopMany are considered luxury resorts

Two Examples:

Lodge at Ventana CanyonWestward Look Resort

Extended-Stay Hotels

Guests usually stay from 5 - 29 daysProvide kitchen facilities - with dishesMore than one roomDaily housekeepingRestaurantsDécor is more like a home

Example:

Residence Inn

Condominium Hotels

Multiroom apartmentsUsually in resort areasTime-share units - people who have

time-shares can use the unit for a specific period of the year

Examples:You own a time-share in Florida, but

you can trade for a time-share in South Padre Island for a week.

Two distinguishing features of limited-service hotels:

Architecture: three or four stories tall has the word inn as part of its name rooms doors lead to the outside usually no elevators parking close to rooms

Two distinguishing features of limited-service hotels:Level of Service:

minimal services no bell attendant

Two types of limited-service hotels:

Limited-service hotelsBudget hotels

Limited-Service Hotels

Medium service Mid-range priceThree or four stories highHas the word “inn” as part of nameContinental breakfast Internet in each room

Two Examples:

La Quinta Inns Hampton Inns

Budget Hotels

Also called economy hotels budget motels, economy motels.

Lowest ratesLeast serviceFocus is on comfortRooms are smallerBuild-in furniture

Example:

Motel 6

Specialty Accommodations – a variety of accommodations that are not hotels, motels, or institutional housing.

Conference Center – a lodging facility where 60 percent or more of the total occupancy is generated by conferences.

Lodges – provides rooms for guests who want to participate in recreational activities.

Bed and Breakfast – a private home that offers rooms and a breakfast to guests.

Hostels – sharing a room, bathroom and kitchen.

Campgrounds – have hook-ups for electricity for campers and RVs.

Institutional Housing – include schools, universities, hospitals, prisons, and the military.

Specialty Accommodations – a variety of accommodations.

There are five categories:

Conferences Centers – smaller than a convention hotel.

Lodges - usually small and located where there are activities.

Bed-and-Breakfast - offers a home-cooked breakfast and a room.

Hostels - inexpensive place to stay where sleeping rooms are shared.

Campgrounds - hook-ups for trailers, campers or RV.

Conference Centers

60 percent is generated by conferencesSmaller facilities Located in suburban or rural areasCollege campusesOffer a complete package:

Sleeping Meeting Rooms Meals

Some major corporations operate their own center for training their employees

Lodges

Provide rooms and housekeeping to guests.Usually are there to participate in activities:

HuntingSkiingFishingHorseback riding

Usually smallUsually located in areas where the activity is

done

Bed-and-Breakfast Operations

Personal service Charming locationPrivate homeHome cooked breakfast

Host family A bigger one is called Bed-and-Breakfast

Inn

Hostels

Share sleeping rooms, bathrooms and kitchen

No linens, toilet articles or housekeeping

Sometimes guests perform chores in exchange for pay

Guests prepare their own food

CampgroundsMost basic have just cold running water and

outhouseMore luxurious have hot showers and

modern plumbingHook-ups for recreational vehiclesSwimming pools

Usually located in natural areas where people hike

Near national and state parks

Institutional HousingProvided for people who live in

institution Often dormitory-style.Bathroom facilities are shared.A growing institutional housing is

senior housing (55 years or older)Some senior housing is more like a

resort.

HOSPITALITYDAY THREE

LODGING

04/20/23 28Property of CTE Joint Venture

Please think back to yesterday’s lesson and explain why senior housing is a growing area of institutional housing.

Rack rate – the official rate for one night’s lodging at a lodging property.

Room rate – the price actually charged to a guest for one night’s lodging.

There are five main locations:Center City - Downtown business district.Many are full-service

Suburban - Right outside of the city.Full-service, limited-service, specialty accommodations

Highway - located between city.Most are limited-service

Small Property - 1 to 50 rooms

Midsize Property - 51 to 200 rooms

Large Property - 201 or more rooms

Rack Rate vs Room Rate

Lodging properties want to make a profit Rates have to be competitive Appropriate for the type of traveler Rates are usually established by the top

manager Rates often vary from day to day Usually offer special rates (peak, off-

peak seasons) Hotels also offer discounts (AAA, senior

citizens and military)

Amenities – an extra item or service that adds to a traveler’s comfort or convenience

Property of CTE Joint Venture

Front Office Amenities Include:

Door ServicesBell ServicesParking and TransportationInformation and ArrangementsBusiness CenterConciergeGuest SecuritySafe Deposit Boxes

Property of CTE Joint Venture

Room Amenities Include:Room Service Clean Towels and LinensTelevisionRadioBathroom Toiletries (Soap,

Shampoo, Lotion)Note pad and pencil or penCoffee MakerHigh Speed InternetTurn Down Service

Property of CTE Joint Venture

Property Amenities Include:

PoolExercise RoomRestaurant/BarTennis CourtsSpaJogging PathSecurity

Property of CTE Joint Venture