Homes & People July August 2013

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<ul><li><p>In this issueUniversal Credit updateSeepage 4</p><p>Getting back into work with Your Homes Your JobsSee page 6</p><p>Report a repair using your smartphoneSee page 12</p><p>More bedrooms than you need? Try a mutual exchange home swap See page 5</p><p>Voting guide inside</p><p>3 star excellent services</p><p>July/August 2013Bringing you all the news that matters to you</p><p>homes people&amp;</p><p>through positive change</p><p>Buildingcommunities</p><p>poweryouve got the</p></li><li><p>Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256.Registered offi ce: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8PR.A company controlled by Newcastle City Council.</p><p>Designed by: barkingdog design and layout. Printed by: Mosaic Print Management Plc</p><p>page 2</p><p>Community Housing Of ces</p><p>Other numbers</p><p>Benwell and Scotswood</p><p>Blakelaw</p><p>Byker</p><p>Cruddas Park</p><p>Gosforth</p><p>Newbiggin Hall</p><p> North Kenton</p><p> Shieldfi eld</p><p> St Anthonys</p><p> Walker</p><p> Westgate</p><p> West Denton</p><p>Adaptations 0191 278 3842</p><p>Community Care Alarm Service 0191 278 8699</p><p>Envirocall 0191 274 4000</p><p>HASBET (Housing Anti-SocialBehaviour Enforcement Team) 0191 278 8740</p><p>Housing Advice Centre 0191 277 1711</p><p>Customer Involvement 0191 278 8720</p><p>Leasehold 0191 278 7725</p><p>Newcastle Furniture Service (NFS) 0191 278 1888</p><p>Repairs Centre and Gas Servicing 0191 277 8888</p><p>Your Choice Homes 0191 277 2020</p><p>Young Peoples Service 0191 277 1190</p><p>0191 277 1484</p><p>0191 277 1000</p><p>0191 278 1555</p><p>0191 277 1066</p><p>0191 277 1166</p><p>0191 277 4360</p><p>0191 277 4360 </p><p>0191 278 1566 </p><p>0191 278 1600 </p><p>0191 278 8455 </p><p>0191 277 1300 </p><p>0191 277 7940 </p><p>Rent 0191 278 8633 </p><p>Repairs 0191 278 8633 </p><p>Right to Buy 0191 278 8633 </p><p>Tenancy 0191 278 8633 </p><p>YCH 0191 278 8633 </p><p>YHN general / Homes + People </p><p>Newcastle City Council Your Homes Newcastle 0191 278 8633 </p><p>Rent 0191 278 8633 </p><p>Repairs 0191 278 8633 </p><p>Right to Buy 0191 278 8633 </p><p>Tenancy 0191 278 8633 </p><p>YCH 0191 278 8633 </p><p>YHN general / Homes + People </p><p> Your Homes NewcastleNewcastle City Council 0191 278 8633 </p><p>0191 278 8633 dvb Ki Avcwb GKwU wjwLZ Abyev`i Rb ejZ cvib| Newcastle Furniture service </p><p>GB Z_ nj BDi nvg wbDKvmj- KvDwji dvwbPvi mvwfm mg hviv UbvU`i Ni evox mvRvZ mvnvhi Rb dvwbPvi mieivn Ki| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633 </p><p>Rent GB Z_ nj Avcbvi iU GKvDU (fvovi wnmve wbKvm) m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633 </p><p>Repairs GB Z_ nj Avcbvi Ni evox givgZ KiZ PvIqv m^|GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633 </p><p>Right to Buy GB Z_ nj UbvU`i KvDwji Ni evox Kbvi AwaKvi m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633 </p><p>Tenancy GB Z_ nj wbDKvmvj KvDwji UbvU wnmve Avcbvi `vq `vwqZ m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633 </p><p>YCH GB Z_ nj Avgv`i jwUs mvwfm( fvov welqK) m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633 </p><p>YHN general/Homes + People </p><p>GB Z_ nj BDi nvgm wbDKvmj mg| Ges Avgiv wKfve `vwqZ cvjb KiwQ m mg| BDi nvgm wbDKvmj, wbDKvmj wmwU KvDwji c KvDwji Ni evox eevcbvi `vwqZcv| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633 </p><p>YHN general / Homes + People </p><p> . . </p><p>. </p><p>tlphoner au 0191 278 8633 pour obtenir une traduction crite. </p><p>Newcastle Furniture service </p><p>Ces informations concernent le service mobilier de Your Homes Newcastle, qui fournit du mobilier aux locataires pour les aider sinstaller dans leur logement. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633. </p><p>Rent Ces informations concernent votre loyer. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633. </p><p>Repairs Ces informations concernent les demandes de travaux pour votre logement. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633. </p><p>Right to Buy Ces informations concernent les droits des locataires relatifs lacquisition de leur logement social. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633. </p><p>Tenancy Ces informations concernent vos responsabilits en tant que locataire de la municipalit de Newcastle. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633. </p><p>YCH Ces informations concernent notre service de location. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633. </p><p>YHN general / Homes + People </p><p>Ces informations concernent Your Homes Newcastle : qui est charg de grer les logements sociaux au nom de la municipalit de Newcastle et comment nous procdons. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633. </p><p>Repairsbmb@b@i@aa@m@i@pbi@bba@@Nba@@m@@bmy@i@b</p><p>@m@b@i@@@b@@b@@b0191 278 8633i@q@N</p><p>Right to Buy b@a@bb@@i@b@b@i@pbi@bba@@N@i@bba@@m@@bmy</p><p>@@@b@@b@@b@m@b@i0191 278 8633i@q@N</p><p>Tenancyab@@b@a@@@@bmbqi@i@pbi@bba@@N@m@@bmy</p><p>@m@b@i@@@b@@b@@b@i@bba@0191 278 8633q@i@N</p><p>YCH@@bm@ i@pbi@ bba@ @ N@@ b@@b@ i@ bba@ @m@ @bmy</p><p>@m@b@i@@@b0191 278 8633i@q@N</p><p>YHN general / Homes + People</p><p>@i@pbi@bba@Your Homes Newcastle@b@b@a@@@@b@m@@</p><p>pbi@maii@b@a@bb@@aq@@@N@b@i@bba@@m@@bmy</p><p>@m@b@i@@@b@@b@0191 278 8633i@q@N</p><p> ou noutra lngua, queira ligar para o 0191 278 8633. Rent Esta informao refere-se sua renda. Se precisar desta informao em ou noutra </p><p>lngua, queira ligar para o 0191 278 8633. Repairs Esta informao refere-se ao pedido de reparaes em sua casa. Se precisar desta informao em </p><p> ou noutra lngua, queira ligar para o 0191 278 8633. Right to Buy Esta informao refere-se ao direito que os inquilinos tm de comprar a sua habitao social. Se </p><p>precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633. Tenancy Esta informao refere-se s suas responsabilidades como inquilino social em Newcastle. Se </p><p>precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633. YCH Esta informao refere-se ao servio de arrendamento. Se precisar desta informao em </p><p> ou noutra lngua, queira ligar para o 0191 278 8633. YHN general / Homes + People </p><p>Esta informao refere-se Your Homes Newcastle, a organizao responsvel pela gesto da habitao social em nome do Municpio de Newcastle, e a nossa situao actual. Se precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633. </p><p>idioma, llame al 0191 278 8633. Repairs sta es informacin sobre cmo pedir que se realicen reparaciones en su casa. Si necesita esta </p><p>informacin en espaol o en otro idioma, llame al 0191 278 8633. Right to Buy sta es informacin sobre los derechos de los inquilinos a comprar su vivienda municipal. Si necesita </p><p>esta informacin en espaol o en otro idioma, llame al 0191 278 8633. Tenancy sta es informacin sobre sus responsabilidades como inquilino municipal de Newcastle. Si necesita </p><p>esta informacin en espaol o en otro idioma, llame al 0191 278 8633. YCH sta es informacin sobre nuestro servicio de adjudicacin. Si necesita esta informacin en espaol </p><p>o en otro idioma, llame al 0191 278 8633. YHN general / Homes + People</p><p>sta es informacin sobre Your Homes de Newcastle, que es la responsable de gestionar las viviendas municipales en nombre del Ayuntamiento de Newcastle, y sobre nuestra manera de hacerlo. Si necesita esta informacin en espaol o en otro idioma, llame al 0191 278 8633. </p><p>This is Homes &amp; People the newsletter for Newcastle council tenants and leaseholders. If you want this information in your own language we will arrange for an interpreter to help you on 0191 278 8633. This information is also available in easy read, large print, Braille and audio tape. We can also arrange for you to see a British Sign Language interpreter.</p></li><li><p>page 3</p><p>Contents</p><p>GUEST JUDGES</p><p>Page 3 Working hard to improve your services</p><p>Page 4 Universal Credit Changes to the Social Fund </p><p>Page 5 More bedrooms than you need? Avoid the bedroom tax with mutual exchange</p><p>Page 6 It pays to work!</p><p>Page 8 Gardening apprenticeship taster course</p><p>Page 9 Age 16 or 17? Take control of your future with N-Gaged Struggling to fi nd a job that suits you?</p><p>Page 10 YHN and NUFC unite for employment</p><p>Page 11 Credit where its due Would you like to work in catering or hospitality?</p><p>Page 12 Report a repair at the touch of a button Customer Promises</p><p>Page 13 Be a happy greener gardener Looking after where you live is everyones responsibility </p><p>Page 14 Great gardens!</p><p>Page 15 25 prize wordsearch</p><p>Page 16 Free training courses</p><p>Listen to this issue online: www.yhn.org.uk/home/listen_online.aspx</p><p>Earlier this year we started a review of the services that are directly affected by the changes, which include tenancy and estate management, income collection and information, and advice and support. We think that the time is right to switch to a new approach in which customers receive a more specialised and expert service.</p><p>At the moment, your Housing Offi cer would deal with everything to do with your tenancy. This has worked well, but we could offer a more tailored service to suit your needs. So, for example, if you had any questions about your rent account, it would be easier for you if you could contact a team that specifi cally deals with rent. Similarly, if you needed to report anti-social behaviour (ASB), you would contact a team that solely looks after ASB. You might deal with more </p><p>than one Housing Offi cer, but youll receive a dedicated and knowledgeable service, regardless of where you live in the city.</p><p>We have a lot of work to do on our proposals, and will be speaking to customers within the next couple of months. We dont expect the changes to take place until April 2014, but well keep you fully informed. Ill have a further update in the November edition of Homes &amp; People.</p><p>Im keen to hear your views, so please get in touch if you have something to say - you can email communicationsteam@yhn.org.uk or call on 0191 278 8600.</p><p>Neil ScottDirector of Tenancy Services</p><p>The governments changes to benefi ts arent just changing things for many of our customers - they demand that YHN changes as well. We need to develop our housing management and related services so that they can continue to support customers during challenging times.</p><p>Working hard to improve your services</p><p>page 3</p></li><li><p>Universal CreditChanges to the Social Fund</p><p>From October 2013 a new single payment called Universal Credit will replace the following working age benefits:</p><p> Income Support</p><p> Income related Jobseekers Allowance</p><p> Income related Employment Support Allowance</p><p> Working Tax Credits</p><p> Child Tax Credits</p><p> Housing Benefit</p><p>Only new claimants or those with a change in circumstances (such as a new job, new baby or moving house) will transfer to Universal Credit in October, but by 2017 the government expects all claimants to have transferred. </p><p>What do you need to know?You will get paid monthly - in one lump sum, the way many people get their wages. The amount will include the housing element so you will need to prioritise your rent and make arrangements to pay this - it will not be paid direct to YHN. </p><p>You will have to claim online - its a bit like online banking and telephone support will be available. Visit www.yhn.org.uk for a list of free internet access points and training courses. </p><p>You will need a bank account - for Universal Credit to be paid straight into each month. A bank account which allows Direct Debits is best as this is the easiest way to pay your rent and other bills. We are working with Barclays Bank to help tenants access basic bank accounts which allow this. Contact our Income team on 0191 278 7749.</p><p>Universal Credit claims will continue even if you get work - but the amount you receive will reduce as the amount you earn increases. You wont have to make a new claim every time your circumstances change, but you will have to tell DWP online about your change in circumstances. This is so they can adjust the amount and should mean that you dont have a break in claim where you dont get any money. </p><p>For more information contact your Community Housing Office (contact details are on page 2) and ask to speak to an Advice and Support Worker.</p><p>Newcastle City Council has introduced two new schemes to replace the Social Fund: </p><p>Supporting Independence Scheme (SIS)</p><p>Replaces the Community Care Grant scheme. This can help if you are on a low income and need to resettle in the community after a stay in an institution, remain in the community rather than enter an institution, or set up home in the community, as part of a planned resettlement programme, following an unsettled way of life.</p><p>Crisis Support Scheme (CSS)</p><p>Replaces the Crisis Loan Scheme. This can help if you have suffered a disaster or crisis and there is a risk to your (or a member of your households) personal health and safety. The CSS is a cashless grant and provides food, fuel for home heating, clothing and travel costs in emergency situations.</p><p>Find out more by requesting a copy of Newcastle City Councils Replacement Social Fund leaflet. Call the Active Inclusion unit on 0191 277 1707 or visit www.newcastle.gov.uk/sis </p><p>page 4</p></li><li><p>page 5</p><p>A mutual exchange is a home swap with another social housing tenant. It could be another home managed by YHN, or if youre looking to move outside of Newcastle, it could be a home with one of our Tyne and Wear Homes partners. Mutual exchange can really help if youre affected by the bedroom tax and need to downsize to a smaller property. We can match you with other tenants who need an extra room or two - so you could swap homes to meet both your needs.</p><p>Its really easy to register your interest - simply tick a box on the property search page on the Tyne and Wear Homes website. Once youre registered you can search through all the other homes on the site. </p><p>Our Relocation team recently helped Isabella Taylor (right) to move. She was living in a three bed adapted home in St. Anthonys and had two spare bedrooms. She was really struggling to find an extra 84 a month towards her rent. Mrs Taylor said: I was reluctant to move at first because Id been in the house 16 years and I had really good neighbours. </p><p>I finally decided to move for financial reasons as well as my health. Im classed as disabled and taking medication for chronic back </p><p>pain. The house was too big for me and I couldnt get up and down the stairs as easily as I used to.</p><p>Now Im in my new one bedroom home Im saving on gas and electricity too - the old house cost quite a bit to heat - and a one level property is ideal. I can walk straight in the front door and not be faced with the stairs. </p><p>And I still get to see my friends and neighbours as its less than a mile away from my old home! </p><p>A home swap system called mutual exchange is helping tenants whose incomes have been hit by the bedroom tax.</p><p>To find out more visit www.tyneandwearhomes.org.uk or call your Community Housing Office (see page 2 for details).</p><p>Tyne and WearHomes</p><p>More bedrooms than you need? Avoid the bedroom tax with mutual...</p></li></ul>