Homes & People July August 2013

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  • In this issueUniversal Credit updateSeepage 4

    Getting back into work with Your Homes Your JobsSee page 6

    Report a repair using your smartphoneSee page 12

    More bedrooms than you need? Try a mutual exchange home swap See page 5

    Voting guide inside

    3 star excellent services

    July/August 2013Bringing you all the news that matters to you

    homes people&

    through positive change

    Buildingcommunities

    poweryouve got the

  • Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256.Registered offi ce: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8PR.A company controlled by Newcastle City Council.

    Designed by: barkingdog design and layout. Printed by: Mosaic Print Management Plc

    page 2

    Community Housing Of ces

    Other numbers

    Benwell and Scotswood

    Blakelaw

    Byker

    Cruddas Park

    Gosforth

    Newbiggin Hall

    North Kenton

    Shieldfi eld

    St Anthonys

    Walker

    Westgate

    West Denton

    Adaptations 0191 278 3842

    Community Care Alarm Service 0191 278 8699

    Envirocall 0191 274 4000

    HASBET (Housing Anti-SocialBehaviour Enforcement Team) 0191 278 8740

    Housing Advice Centre 0191 277 1711

    Customer Involvement 0191 278 8720

    Leasehold 0191 278 7725

    Newcastle Furniture Service (NFS) 0191 278 1888

    Repairs Centre and Gas Servicing 0191 277 8888

    Your Choice Homes 0191 277 2020

    Young Peoples Service 0191 277 1190

    0191 277 1484

    0191 277 1000

    0191 278 1555

    0191 277 1066

    0191 277 1166

    0191 277 4360

    0191 277 4360

    0191 278 1566

    0191 278 1600

    0191 278 8455

    0191 277 1300

    0191 277 7940

    Rent 0191 278 8633

    Repairs 0191 278 8633

    Right to Buy 0191 278 8633

    Tenancy 0191 278 8633

    YCH 0191 278 8633

    YHN general / Homes + People

    Newcastle City Council Your Homes Newcastle 0191 278 8633

    Rent 0191 278 8633

    Repairs 0191 278 8633

    Right to Buy 0191 278 8633

    Tenancy 0191 278 8633

    YCH 0191 278 8633

    YHN general / Homes + People

    Your Homes NewcastleNewcastle City Council 0191 278 8633

    0191 278 8633 dvb Ki Avcwb GKwU wjwLZ Abyev`i Rb ejZ cvib| Newcastle Furniture service

    GB Z_ nj BDi nvg wbDKvmj- KvDwji dvwbPvi mvwfm mg hviv UbvU`i Ni evox mvRvZ mvnvhi Rb dvwbPvi mieivn Ki| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

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    Repairs GB Z_ nj Avcbvi Ni evox givgZ KiZ PvIqv m^|GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

    Right to Buy GB Z_ nj UbvU`i KvDwji Ni evox Kbvi AwaKvi m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

    Tenancy GB Z_ nj wbDKvmvj KvDwji UbvU wnmve Avcbvi `vq `vwqZ m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

    YCH GB Z_ nj Avgv`i jwUs mvwfm( fvov welqK) m^| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

    YHN general/Homes + People

    GB Z_ nj BDi nvgm wbDKvmj mg| Ges Avgiv wKfve `vwqZ cvjb KiwQ m mg| BDi nvgm wbDKvmj, wbDKvmj wmwU KvDwji c KvDwji Ni evox eevcbvi `vwqZcv| GB Z_ hw` A_ev Ab Kvb fvlvq cqvRb nq Zvnj GB bv^vi dvb Kib- 0191 278 8633

    YHN general / Homes + People

    . .

    .

    tlphoner au 0191 278 8633 pour obtenir une traduction crite.

    Newcastle Furniture service

    Ces informations concernent le service mobilier de Your Homes Newcastle, qui fournit du mobilier aux locataires pour les aider sinstaller dans leur logement. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

    Rent Ces informations concernent votre loyer. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

    Repairs Ces informations concernent les demandes de travaux pour votre logement. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

    Right to Buy Ces informations concernent les droits des locataires relatifs lacquisition de leur logement social. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

    Tenancy Ces informations concernent vos responsabilits en tant que locataire de la municipalit de Newcastle. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

    YCH Ces informations concernent notre service de location. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

    YHN general / Homes + People

    Ces informations concernent Your Homes Newcastle : qui est charg de grer les logements sociaux au nom de la municipalit de Newcastle et comment nous procdons. Si vous avez besoin de ces informations en franais ou dans une autre langue, tlphonez au : 0191 278 8633.

    Repairsbmb@b@i@aa@m@i@pbi@bba@@Nba@@m@@bmy@i@b

    @m@b@i@@@b@@b@@b0191 278 8633i@q@N

    Right to Buy b@a@bb@@i@b@b@i@pbi@bba@@N@i@bba@@m@@bmy

    @@@b@@b@@b@m@b@i0191 278 8633i@q@N

    Tenancyab@@b@a@@@@bmbqi@i@pbi@bba@@N@m@@bmy

    @m@b@i@@@b@@b@@b@i@bba@0191 278 8633q@i@N

    YCH@@bm@ i@pbi@ bba@ @ N@@ b@@b@ i@ bba@ @m@ @bmy

    @m@b@i@@@b0191 278 8633i@q@N

    YHN general / Homes + People

    @i@pbi@bba@Your Homes Newcastle@b@b@a@@@@b@m@@

    pbi@maii@b@a@bb@@aq@@@N@b@i@bba@@m@@bmy

    @m@b@i@@@b@@b@0191 278 8633i@q@N

    ou noutra lngua, queira ligar para o 0191 278 8633. Rent Esta informao refere-se sua renda. Se precisar desta informao em ou noutra

    lngua, queira ligar para o 0191 278 8633. Repairs Esta informao refere-se ao pedido de reparaes em sua casa. Se precisar desta informao em

    ou noutra lngua, queira ligar para o 0191 278 8633. Right to Buy Esta informao refere-se ao direito que os inquilinos tm de comprar a sua habitao social. Se

    precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633. Tenancy Esta informao refere-se s suas responsabilidades como inquilino social em Newcastle. Se

    precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633. YCH Esta informao refere-se ao servio de arrendamento. Se precisar desta informao em

    ou noutra lngua, queira ligar para o 0191 278 8633. YHN general / Homes + People

    Esta informao refere-se Your Homes Newcastle, a organizao responsvel pela gesto da habitao social em nome do Municpio de Newcastle, e a nossa situao actual. Se precisar desta informao em ou noutra lngua, queira ligar para o 0191 278 8633.

    idioma, llame al 0191 278 8633. Repairs sta es informacin sobre cmo pedir que se realicen reparaciones en su casa. Si necesita esta

    informacin en espaol o en otro idioma, llame al 0191 278 8633. Right to Buy sta es informacin sobre los derechos de los inquilinos a comprar su vivienda municipal. Si necesita

    esta informacin en espaol o en otro idioma, llame al 0191 278 8633. Tenancy sta es informacin sobre sus responsabilidades como inquilino municipal de Newcastle. Si necesita

    esta informacin en espaol o en otro idioma, llame al 0191 278 8633. YCH sta es informacin sobre nuestro servicio de adjudicacin. Si necesita esta informacin en espaol

    o en otro idioma, llame al 0191 278 8633. YHN general / Homes + People

    sta es informacin sobre Your Homes de Newcastle, que es la responsable de gestionar las viviendas municipales en nombre del Ayuntamiento de Newcastle, y sobre nuestra manera de hacerlo. Si necesita esta informacin en espaol o en otro idioma, llame al 0191 278 8633.

    This is Homes & People the newsletter for Newcastle council tenants and leaseholders. If you want this information in your own language we will arrange for an interpreter to help you on 0191 278 8633. This information is also available in easy read, large print, Braille and audio tape. We can also arrange for you to see a British Sign Language interpreter.

  • page 3

    Contents

    GUEST JUDGES

    Page 3 Working hard to improve your services

    Page 4 Universal Credit Changes to the Social Fund

    Page 5 More bedrooms than you need? Avoid the bedroom tax with mutual exchange

    Page 6 It pays to work!

    Page 8 Gardening apprenticeship taster course

    Page 9 Age 16 or 17? Take control of your future with N-Gaged Struggling to fi nd a job that suits you?

    Page 10 YHN and NUFC unite for employment

    Page 11 Credit where its due Would you like to work in catering or hospitality?

    Page 12 Report a repair at the touch of a button Customer Promises

    Page 13 Be a happy greener gardener Looking after where you live is everyones responsibility

    Page 14 Great gardens!

    Page 15 25 prize wordsearch

    Page 16 Free training courses

    Listen to this issue online: www.yhn.org.uk/home/listen_online.aspx

    Earlier this year we started a review of the services that are directly affected by the changes, which include tenancy and estate management, income collection and information, and advice and support. We think that the time is right to switch to a new approach in which customers receive a more specialised and expert service.

    At the moment, your Housing Offi cer would deal with everything to do with your tenancy. This has worked well, but we could offer a more tailored service to suit your needs. So, for example, if you had any questions about your rent account, it would be easi