holiday extras

Get to know us in under a minute...

Wednesday, January 20, 2010

We’re a customer technology business.


Our head office is based in Kent. We also have offices in Munich and Birmingham.


We employ just under one thousand people.


And we’re a Times Top 100 company to work for.

Motivated staff ... dynamic atmosphere ... great for our customers.


In 2009 we handled 3,131,679 reservations in the UK and Germany


5 out of 10 customers pre booking an airport hotel or airport car park in the UK and Germany

choose Holiday Extras.


Our ProductsAirport Parking

Meet and Greet Airport Parking

Airport Hotels

Airport Hotels with Parking

Airport Hotels with Coach Travel

Rail Travel to the Airport

Airport Lounges

Holiday Insurance

We also offer a range of short breaks focused on Theatre and Theme Park breaks.


We also sellCar Hire

Foreign Exchange Cards

SMS Holiday Weather and Traffic Reports

Car Washes

Taxis to and from airport hotels

Holiday Photo Developing and Photo Albums

As well as dinner and breakfast at airport hotels.


Our Brands

Full ServiceBrand LeaderFriendly ‘take the hassle’ messageUbiquitousFocus on customer experiences

Personal ServiceOwner ProviderEmphasis on opera:onal efficiency and serviceOffering extra valueFocus on the team and efficienciesGreat SecuritySpeedy Service and Transfers

Choice and PriceBeEer choice gives you beEer valueMaEer of factSupport offers and tac:cal ac:vityThe challenger brandParking WIKI

Added ValueThe Company that built and is building the holiday extras marketThe range of servicesThe productivity of the relationshipsNew servicesIncremental RevenueWe earn our partners more...

ExperiencesLondon Theatre BreaksUK customers and visitors from overseas.Couples and Groups

New MemoriesUK Short BreaksFamily Break SpecialistExperiences and EnjoymentNew Memories


Our Partners Include

TUIThomas CookEasyjetRyanairBritish AirwaysC.T.T.G

SAGAThe AAWorld ChoiceEssential Travel+ 2k more...


We believe in Hassle Free Holidays


The Best PricesOur Price Guarantee Means if our customers find the same service for less then they can have the service for FREE.


The Best Products and Service

In 2009

99.85%of our customers we’re happy or delighted with our service. And over 40% of them give feedback.


Our Suppliers IncludeHilton Hotels

BAA

Gatwick Airport

Intercontinental

Abertis

MAPLC

The Peel Group

Meteor

Q-Park

Mariott

Arora

Britannia

APCOA

Cintra

NCP

And more including all 26 major airports in the UK.

By working closely with a small number of suppliers not thousands we are able to focus on innovating and adding value in our niche.


It’s FREE to call usAnd our team, trained to make holidays hassle free always answer the phone in less than 2 rings. Which made us the top call centre for travel in 2009.


We answer our emailAnd in 2010 we plan to get back to every email a customer sends us in less than 5 minutes.

We just thought it was a great idea. Who

else does it?


“Every decision we make is a win for our customers a win for our partners and a win for us.”Matthew Pack, CEO
