hk i 05 set a cleaning caddy

7/29/2019 HK I 05 Set a Cleaning Caddy

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, SKILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 05

SET A CLEANING CADDY

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the LessonPlan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from

the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then

be sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD

for publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Set a cleaning caddy

TRAINING AIMKnow the procedure for setting up of housekeeping assistantscleaning caddy

TRAINING OBJECTIVESTo set up the housekeeping assistants cleaning caddy with allthe cleaning chemicals and aids so that the daily workflow iscarried out with ease.

SPECIAL NOTES

Trainee should know about the various cleaning chemicals and

aids used in the hotel

ENVIRONMENT FACTORSTrainer and trainee to stand side-by-side (check left or righthanded)

EQUIPMENT MATERIALS AUDIO VISUAL AIDS

Housekeeping assistants cleaningcaddy

WC brush in stand, white scrubber,toothbrush, rubber gloves, lint free

dusters, kill odoz, towelling duster,Labelled bottles of R2, R3, R4,R6/harpic

None


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LESSON PLAN SET A CLEANING CADDY A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes; skills and knowledge requiredfor any task that is an importantpre-requisite for this particular task.

Attention Role-play, where the housekeeping assistant is running around for

various cleaning supplies to complete cleaning of a guest bathroom.

Objective By the end of todays session, you would be able to learn the procedureof setting up a caddy with all the cleaning supplies so that the dailyworkflow is carried out with ease.

Need If you know the correct procedure of setting up of the caddy, you could

actually save a lot of time and energy in running around for variouscleaning supplies and finish cleaning the rooms/area well on time andwith ease.


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TASK ANALYSISWORKSHEET

NAME OF THE TASK SET A CLEANING CADDY

WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOW

N

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Select a caddy By checking thatthe caddy isclean

By checking the

caddy is damagefree

TRAINERDEMONSTRATES

What type of caddyshould be taken?

To ensure thecaddy is hygienicand safe to use

See that thecaddy is free ofdirt and damage

2. Select a WCbrush

By checkingthe handle isclean

By checkingthe WC brushbristles are intact

TRAINERDEMONSTRATES

Why should the WChandle be clean?

Why should the WCbrush bristles beintact?

To ensure thatit is hygienic tohandle

To ensure thatit cleans the WCproperly

See that thebrush is In good

condition


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WHAT IS THESTEP?


B BREAKDOW

N



IS CORRECT?

3. Choose thewhite scrubber

By checkingthe scrubber isclean, and dry

By checkingthat the scrubberis not worn out

Why shouldscrubber be cleanand worn out?

TRAINEEDEMONSTRATES

STEPS 1- 3(STAGE 1)

So that it ishygienic tohandle

So that theappropriateamount ofabrasion isavailable to clean

the bathroom

See that thescrubber is ingood condition

4. Arrange thecleaningchemicals

By checking if allthe bottles arelabelled

By selecting R2, R3, R5, R6/harpic, kill odoz

By checkingdilution

By arrangingall the chemicalson right side ofthe caddy

TRAINERDEMONSTRATES

Why should all thechemical bottles belabelled?

Ease ofoperations

See that all thebottles arearrangedproperly


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WHAT IS THESTEP?


B BREAKDOW

N



IS CORRECT?

5. Arrangecleaning aids

By placing WCbrush on thestand at the topleft corner of thecaddy,

By keeping thescrubber in the

bottom left cornerof the caddy keptaway from theWC brush

By keeping thetooth brushbetween thebottles

TRAINERDEMONSTRATES

Why should WCbrush be kept in theWC stand?

Why is the WCbrush kept away

from the scrubber?

TRAINEEDEMONSTRATES

STEPS 4-5(STAGE 2)

Ease ofoperations

Formaintainingsafety and

hygiene

See that theitems arearranged neatlyand are easy topick and use


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WHAT IS THESTEP?


B BREAKDOW

N



IS CORRECT?

6. Arrange dusters By selectingclean lint freecotton dusters

By selectingclean & damagefree towellingduster

By folding &arranging themseparately on topof the caddy

Why should we foldand keep thedusters neatly allthe time?

For maintainingsafety andhygiene

To ensure thatthe caddy alwayslooks neat andclean


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WHAT IS THESTEP?


B BREAKDOW

N



IS CORRECT?

7. Select rubbergloves

By choosingthe rubber glovesof appropriatesize

By checking

cleanliness andcondition gloves

By hanging iton the caddyhandle

TRAINERDEMONSTRATES

Why should we userubber gloves?

Why should thegloves be of

appropriate size?

Why should therubber gloves behung?

TRAINEEDEMONSTRATES

STEPS 6-7(STAGE 3)

For safety andcomfort

For

convenience ofuse - as hangingit will enable us tofind the gloveseasily

For drying thegloves betweenuse

Feel thecomfort ofworking with ourglove on ourhands

See the gloveshanging neatlyon the caddyhandle


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LESSON PLAN SET A CLEANING CADDY C - CHECK

ANY QUESTIONS? Ask if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATEQuestions on any detail not mentioned during the Verbal Check (eg):What should the condition of the WC brush be?Why should all the chemical bottles be labelled?Why should the WC brush not touch the scrubber?

Why should we use the rubber glove?

PRACTICALCHECK

Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach ifnecessary.

PRAISE Recognise and appreciate his or her success.

LINK FORWARDAsk questions to direct trainees attention to either:

The task to be covered in the next session AND/ORA task later in the checklist for which todays task is a pre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.


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hk i 05 set a cleaning caddy

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