high performance teams

24
HOW TO LEAD A TEAM OF VOLUNTEERS TOWARDS HIGH PERFORMANCE

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High Performance Teams, Atlantis

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Page 1: High performance teams

HOW TO LEAD A TEAM OF

VOLUNTEERS TOWARDS HIGH

PERFORMANCE

Page 2: High performance teams

11/04/2023 INTC 2

Structure

• What is a HP team ?

• What behaviors would you see in such a team ?

• What drives people to give the best they have and do it for free ?

• What can leaders do to nourish those drives ?

• What does it means for AEISEC leaders ?

Page 3: High performance teams

11/04/2023 INTC 3

What is a high performing team ?

Best possible results for the competencies/talents available.

Page 4: High performance teams

11/04/2023 INTC 4

Tasks & relational

competencies

Performance

Page 5: High performance teams

11/04/2023 INTC 5

Football-Mexican competitionTeam Star rating Transfer budget

(GBP)Weekly wages (GBP)

America 3.5 stars 6,000,000 336,000Atlante 3.0 stars 500,000 163,000Atlas 3.0 stars 425,000 179,000Chiapas 3.0 stars 850,000 38,000Club Leon 3.0 stars 1,700,000 32,000Cruz Azul 3.5 stars 7,000,000 286,000Guadalajara 3.0 stars 4,200,000 189,000Monarcas 3.5 stars 2,500,000 295,000Monterrey 3.5 stars 7,500,000 268,000Pachuca 3.0 stars 7,500,000 205,000Puebla 3.0 stars 500,000 157,000Queretaro 3.0 stars 1,300,000 165,000Santos Laguna 3.0 stars 4,200,000 253,000Tigres 3.5 stars 8,500,000 351,000Tijuana 3.5 stars 4,200,000 222,000Toluca 3.0 stars 1,300,000 184,000U.N.A.M. 3.0 stars 1,700,000 184,000Veracruz 3.0 stars 1,300,000 48,000

Page 6: High performance teams

11/04/2023 INTC 6

The Primera División

Country Global Club Brand value 2012

Rating EV* BVEV

1 56 CD Guadalaja

ra

38 AA+ 203 19%

2 68 Club America

25 AA 157 16%

3 91 Crur Azul 19 AAA 118 16%

4 99 Tigres UNAL

17 AAA 112 15%

5 106 CF Pachuca

14 A+ 125 12%

In US$ millions*Indicative Enterprise Valuation

Football-Mexican competition

Page 7: High performance teams

11/04/2023 INTC 7

2012 Relegation (for 3 years) 2013/2014

Tigre UNAL Cruz Azul Cruz Azul

Club America Tigres UNAL Toluca

Atlas Santos Laguna Pumas

Monarca Morelia Monarca Morelia Santos Laguna

Cruz Azul Club America Club America

Football-Mexican competition

Page 8: High performance teams

11/04/2023 INTC 8

What are the behaviors you would see in HP team ?

Page 9: High performance teams

11/04/2023 INTC 9

What is visible ?

• More energy.

• More speaking out, less pretense.

• More feedback to each other (the way of doing that might be different, depending on the culture).

• People have more respect and consideration for each other, even if they are not best friends!

• People share more easely fears and needs.

• The non-verbal is more aligned with the verbal.

Page 10: High performance teams

11/04/2023 INTC 10

High Performing teams?

« First, I thought that it meant having a good manager.

Then, I thought it was about clear objectives.

Then, I thought a performing team had not too many conflicts.

I thought that it implied for the team members not to be too much different from each other.

Finally, I reach the conclusion that for a team to perform, its members should dare to share on their fears and needs, and they should give up the idea of being right. »

Page 11: High performance teams

11/04/2023 INTC 11

As a conclusion

It is about bringing out the best of what you have for the objective that you want to reach.

Page 12: High performance teams

11/04/2023 INTC 12

What makes that you want to give the best of yourself ?

Page 13: High performance teams

11/04/2023 INTC 13

The Gallup Q12TM Items I know WHAT IS EXPECTED OF ME at work

I have the MATERIALS AND EQUIPMENT I need to do my work right

At work, I have the opportunity to DO WHAT I DO BEST every day

In the last 7 days, I have received RECOGNITION or praise for doing good work

My supervisor, or someone at work, seems to CARE ABOUT ME as a person

There is someone at work who ENCOURAGES my development

At work, MY OPINIONS seem to count

The MISSION/PURPOSE OF MY COMPANY makes me feel my job is important

MY ASSOCIATES (fellow employees) are committed to doing quality work

I have a BEST FRIEND at work

In the last six months, someone at work has TALKED TO ME ABOUT MY PROGRESS

This last year, I have had opportunities at work to LEARN AND GROW

Copyright © 2014 Gallup, Inc. All rights reserved

Page 14: High performance teams

11/04/2023 INTC 14

Engagement hierarchy

Growth

Teamwork

Management Support

Basic Needs• I have materials and

equipment I need to do my work right

• I know what is expected of me at work

• I have a best friend at work • Co-workers committed to

quality• Mission/purpose of

company• At work, my opinions seem

to count

• Opportunities to learn and grow

• Progress in last six months

• Someone at work encourages my development

• Supervisor/someone at work cares• Recognition last 7 days• Do what I do best every day

Gallup Q12TM

Copyright © 2014 Gallup, Inc. All rights reserved

Page 15: High performance teams

11/04/2023 INTC

Communication law

15

1. All people have purposes and concerns.

2. When they think that you threaten or are unaware of their purposes and concerns, they resist. This is wasteful.

3. When they think that you are aware of and sensitive to their purposes and concerns, they communicate and collaborate. This adds value.

15

Page 16: High performance teams

11/04/2023 INTC 16

What does that mean in terms of leadership ?

You have to be able to capture what your team

members drive in general, and each specifically (=

understanding the mental map of the others).

Page 17: High performance teams

11/04/2023 INTC 17

Influencing behavior through impactful conversations

situation

behavior

result

MENTAL MAP

People do not react to situations; they react to what situations mean to them.

Behavior derives from peole’s feeling and thinking (mental map), and the benefits for them in the result (consequences).

Impactful conversations, are conversations using the lever of the mental map to create a motivated change.

Together with consequence management, impactful conversations will drive sustainable behavioral change

Page 18: High performance teams

11/04/2023 INTC 18

The conversation meter

18

From Connolly and Rianoshek, The Communication Catalyst

100

50

2575

0

From Connolly and Rianoshek, The Communication Catalyst

Page 19: High performance teams

11/04/2023 INTC

Most of the time I am likely to be....

19

An energetic person who is quick to see opportunities and advantagesA feeling person who is quick to respond to other people’s needsA practical person who is careful not to rush into decisions before I have had a chance to think things through

19

Page 20: High performance teams

11/04/2023 INTC

It is most like me to:

20

Be patient, practical and sure of what I am doingDo the best I can and trust others to recognize my contributionTake the lead in developing opportunities and influencing decisions

20

Page 21: High performance teams

11/04/2023 INTC 21

Give time to the team so it can develop

Let the team structure its energy

Page 22: High performance teams

11/04/2023 INTC

Prestage I Stage IForming

Stage IIStorming

Stage IIINorming

Stage IVPerforming

Stage VAdjourning

Bruce Tuckman

Stage of team development

22

Page 23: High performance teams

11/04/2023 INTC

What “good leaders” do

23

Challenging the process The search for

opportunities Experiments and risk-

taking

Inspiring a shared vision Envision the future Enlist others

Enabling others to act Fostering collaboration

Strengthening others

Modelling the way Set the example Plan small wins

Encouraging The Heart Recognize individual

contributions Celebrate

accomplishments

Leaders lead people and manage task, they do not lead task and manage people

Page 24: High performance teams

11/04/2023 INTC 24

AS A CONCLUSION:

« The task of leadership is not to put greatness into people, but to elicit

it, for the greatness is there already. »