high performance teams
DESCRIPTION
High Performance Teams, AtlantisTRANSCRIPT
HOW TO LEAD A TEAM OF
VOLUNTEERS TOWARDS HIGH
PERFORMANCE
11/04/2023 INTC 2
Structure
• What is a HP team ?
• What behaviors would you see in such a team ?
• What drives people to give the best they have and do it for free ?
• What can leaders do to nourish those drives ?
• What does it means for AEISEC leaders ?
11/04/2023 INTC 3
What is a high performing team ?
Best possible results for the competencies/talents available.
11/04/2023 INTC 4
Tasks & relational
competencies
Performance
11/04/2023 INTC 5
Football-Mexican competitionTeam Star rating Transfer budget
(GBP)Weekly wages (GBP)
America 3.5 stars 6,000,000 336,000Atlante 3.0 stars 500,000 163,000Atlas 3.0 stars 425,000 179,000Chiapas 3.0 stars 850,000 38,000Club Leon 3.0 stars 1,700,000 32,000Cruz Azul 3.5 stars 7,000,000 286,000Guadalajara 3.0 stars 4,200,000 189,000Monarcas 3.5 stars 2,500,000 295,000Monterrey 3.5 stars 7,500,000 268,000Pachuca 3.0 stars 7,500,000 205,000Puebla 3.0 stars 500,000 157,000Queretaro 3.0 stars 1,300,000 165,000Santos Laguna 3.0 stars 4,200,000 253,000Tigres 3.5 stars 8,500,000 351,000Tijuana 3.5 stars 4,200,000 222,000Toluca 3.0 stars 1,300,000 184,000U.N.A.M. 3.0 stars 1,700,000 184,000Veracruz 3.0 stars 1,300,000 48,000
11/04/2023 INTC 6
The Primera División
Country Global Club Brand value 2012
Rating EV* BVEV
1 56 CD Guadalaja
ra
38 AA+ 203 19%
2 68 Club America
25 AA 157 16%
3 91 Crur Azul 19 AAA 118 16%
4 99 Tigres UNAL
17 AAA 112 15%
5 106 CF Pachuca
14 A+ 125 12%
In US$ millions*Indicative Enterprise Valuation
Football-Mexican competition
11/04/2023 INTC 7
2012 Relegation (for 3 years) 2013/2014
Tigre UNAL Cruz Azul Cruz Azul
Club America Tigres UNAL Toluca
Atlas Santos Laguna Pumas
Monarca Morelia Monarca Morelia Santos Laguna
Cruz Azul Club America Club America
Football-Mexican competition
11/04/2023 INTC 8
What are the behaviors you would see in HP team ?
11/04/2023 INTC 9
What is visible ?
• More energy.
• More speaking out, less pretense.
• More feedback to each other (the way of doing that might be different, depending on the culture).
• People have more respect and consideration for each other, even if they are not best friends!
• People share more easely fears and needs.
• The non-verbal is more aligned with the verbal.
11/04/2023 INTC 10
High Performing teams?
« First, I thought that it meant having a good manager.
Then, I thought it was about clear objectives.
Then, I thought a performing team had not too many conflicts.
I thought that it implied for the team members not to be too much different from each other.
Finally, I reach the conclusion that for a team to perform, its members should dare to share on their fears and needs, and they should give up the idea of being right. »
11/04/2023 INTC 11
As a conclusion
It is about bringing out the best of what you have for the objective that you want to reach.
11/04/2023 INTC 12
What makes that you want to give the best of yourself ?
11/04/2023 INTC 13
The Gallup Q12TM Items I know WHAT IS EXPECTED OF ME at work
I have the MATERIALS AND EQUIPMENT I need to do my work right
At work, I have the opportunity to DO WHAT I DO BEST every day
In the last 7 days, I have received RECOGNITION or praise for doing good work
My supervisor, or someone at work, seems to CARE ABOUT ME as a person
There is someone at work who ENCOURAGES my development
At work, MY OPINIONS seem to count
The MISSION/PURPOSE OF MY COMPANY makes me feel my job is important
MY ASSOCIATES (fellow employees) are committed to doing quality work
I have a BEST FRIEND at work
In the last six months, someone at work has TALKED TO ME ABOUT MY PROGRESS
This last year, I have had opportunities at work to LEARN AND GROW
Copyright © 2014 Gallup, Inc. All rights reserved
11/04/2023 INTC 14
Engagement hierarchy
Growth
Teamwork
Management Support
Basic Needs• I have materials and
equipment I need to do my work right
• I know what is expected of me at work
• I have a best friend at work • Co-workers committed to
quality• Mission/purpose of
company• At work, my opinions seem
to count
• Opportunities to learn and grow
• Progress in last six months
• Someone at work encourages my development
• Supervisor/someone at work cares• Recognition last 7 days• Do what I do best every day
Gallup Q12TM
Copyright © 2014 Gallup, Inc. All rights reserved
11/04/2023 INTC
Communication law
15
1. All people have purposes and concerns.
2. When they think that you threaten or are unaware of their purposes and concerns, they resist. This is wasteful.
3. When they think that you are aware of and sensitive to their purposes and concerns, they communicate and collaborate. This adds value.
15
11/04/2023 INTC 16
What does that mean in terms of leadership ?
You have to be able to capture what your team
members drive in general, and each specifically (=
understanding the mental map of the others).
11/04/2023 INTC 17
Influencing behavior through impactful conversations
situation
behavior
result
MENTAL MAP
People do not react to situations; they react to what situations mean to them.
Behavior derives from peole’s feeling and thinking (mental map), and the benefits for them in the result (consequences).
Impactful conversations, are conversations using the lever of the mental map to create a motivated change.
Together with consequence management, impactful conversations will drive sustainable behavioral change
11/04/2023 INTC 18
The conversation meter
18
From Connolly and Rianoshek, The Communication Catalyst
100
50
2575
0
From Connolly and Rianoshek, The Communication Catalyst
11/04/2023 INTC
Most of the time I am likely to be....
19
An energetic person who is quick to see opportunities and advantagesA feeling person who is quick to respond to other people’s needsA practical person who is careful not to rush into decisions before I have had a chance to think things through
19
11/04/2023 INTC
It is most like me to:
20
Be patient, practical and sure of what I am doingDo the best I can and trust others to recognize my contributionTake the lead in developing opportunities and influencing decisions
20
11/04/2023 INTC 21
Give time to the team so it can develop
Let the team structure its energy
11/04/2023 INTC
Prestage I Stage IForming
Stage IIStorming
Stage IIINorming
Stage IVPerforming
Stage VAdjourning
Bruce Tuckman
Stage of team development
22
11/04/2023 INTC
What “good leaders” do
23
Challenging the process The search for
opportunities Experiments and risk-
taking
Inspiring a shared vision Envision the future Enlist others
Enabling others to act Fostering collaboration
Strengthening others
Modelling the way Set the example Plan small wins
Encouraging The Heart Recognize individual
contributions Celebrate
accomplishments
Leaders lead people and manage task, they do not lead task and manage people
11/04/2023 INTC 24
AS A CONCLUSION:
« The task of leadership is not to put greatness into people, but to elicit
it, for the greatness is there already. »