HEATHER POWELL13415 Rural Oak Street | Houston, TX 77034832-443-6547 | Mrs.Powell55@gmail.com

Customer Service ManagerResults driven and customer-orientated professional offering 10 years of customer service experience. Highly skilled at relationship-building with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Adept to assessing needs, generating options, and implementing solutions. Quality focused and a pragmatic team player, who has a proven record of enhancing the customer and team experience through knowledge, patience, and understanding. Well-versed in all phases of recruitment and hiring in the state of Texas, including defining job roles, assessing needed skills and qualifications, and evaluating candidates. Committed to quality, organizing all elements surrounding my position, and do this while remaining self-disciplined and self-motivated. Remain very proficient with all Microsoft Office programs (Word, Excel, Power Point, Publisher, and Outlook), and will continue to pursue my knowledge of these programs as they progress.

Core CompetenciesCustomer Service | Sound Judgments on Making Decisions | Loyal & Committed | Client Relations | Reliable | Supports

Teamwork | Process Improvement | Inventory Control | Regulatory & Safety Compliance | Communications Skills (Written, & Public) | Problem Resolution | High Performance Standard | Employee and Labor Relations | Integrity | Takes action to

Influence Events| Enthusiasm for my job | Adaptability | Ability to withstand pressure on an on-going basis |

Career SummaryHighlights:

Streamlined standard operating procedures for both the accounting and Human Resource departments. Ensured efficient and smooth operations through developing and maintaining strong communication with team

members. Extensive experience in recruiting, hiring, and training Customer Service Representatives. Experience working with a diverse population, both in person and in an online environment. Experienced managing projects from the requirements gathering, and needs identification phase through to

completionProfile:

Managed scheduled and monitored project timelines; promoted productivity and controlled inventory. Carefully proofread documents for typographical errors and image corrections before print. Focused on providing customer service on a daily basis for all incoming requests. Held operations accountable for start-and-end-of-day procedures to ensure discrepancies were handled

promptly and efficiently.

Employment HistoryCurtiss-Wright Corporation | Houston, TX | Accounting Manager, HR Manager, & Customer Service Manager 2010-PresentHilton Houston Southwest | Houston, TX | Sales Account Manager, Reservation Analysis Manager 2009-2010Preferred Corporate Housing | Houston, TX | Nationa Account Executive 2008-2009Hilton Houston Southwest | Houston, TX | Sales Account Manager 2005-2008Kelsey Seybold – NASA Facility | Houston, TX | Medical Records Manager 2003-2004

EducationSouthwest Texas State University - Mass Communication: Marketing

Aug. 1998 – June 2003