Dear Prospective Employer,

Please accept my resume for the position you have available within your company. As a detail-oriented and progress-driven young lady, I am confident I would be an asset to your organization. With over eight years of administrative experience I have developed great organization skills, computer knowledge, and management ability. Further, I am intuitive, dependable, self motivated and willing to do what it takes to get the job done.

I have had the opportunity to work in fast paced environments with multiple supervisors, where deadlines and details were critical. I was able to fulfill my job duties at all times while keeping a positive friendly attitude with my clients, managers and co-workers. I have demonstrated experience acting as a resource person for employees and clients and have demonstrated my ability to work independently while exercising good judgment and problem solving skills under limited supervision.

I look forward to meeting with you so I can share more details about how my skills and experience can be utilized within your company.

Thank you in advance for your time and consideration.

Respectfully,

Heather Petersen

REFERENCES

Heather Petersen> Administrative

Coordinator

> Project Manager

3010 NE 158th StVancouver, WA 98686360-907-7970heather.petersen.hp@gmail.com

References are available upon request.

Heather Petersen3010 NE 158th St |Vancouver, WA 98686 | 360-907-7970 | heather.petersen.hp@gmail.com

SUMMARY

Passionate, detail-oriented, driven, energetic professional with over eight years of experience in management, operational planning, sales and customer service. Exceptional problem-solving, creative thinking, leadership and organizational skills. Capable of managing large, complex projects with minimal to no supervision. Thrives in environments that offer opportunities to take ownership over projects and to overcome unexpected challenges.

EXPERIENCE

VOLT Employment Agency August 2014 – Present Disability Claims Assistant (Temp Position; The Standard)Assist Disability Benefits Analysts by completing clerical support requests for new and existing policies, providing oral and written communication with claimants, and executing claim and disability management plans.

Project Management Assistant (Temp Position; CTS Languagelink)Assisted in coordinating project workflow (translations, production, deadlines, resourcing, etc.), established and maintained relationships with vendors, clients, and internal departments, and provided technical/non-technical resolutions to project risks. Graystone Media August 2013 – August 2014 Account Manager, Operations/Office AdministrationManagement of client needs, orders, and inventory. Project logistics, staffing, and travel arrangements. Operated equipment on site for game day productions and acted as production assistant. Office administrator for daily operations. Computer/graphics production and file management. Personal assistant to Senior VP.

Massage Envy April 2007 – February 2014Assistant Clinic Administrator Greet and check-in clients, operate multi-line phone system, schedule appointments for 25+ massage therapists, resolve client issues, supervise operations, design/implement sales associate training, design bonus structures and clinic procedures, report directly to clinic administrator.

Country Financial May 2009 – March 2010Multi-Agent AssistantAssisted five career agents with the following duties: prepared insurance comparisons, scheduled meetings with respective agent, designed/sent advertisements and company letters, worked directly with underwriting, customer service, and billing departments in the process of writing new business.

EDUCATION

Associate of Arts Transfer Degree Winter 2013Clark College, Vancouver, WA Emergency Medical Technician (EMT)/Certified Nursing Assistant (CNA) Fall 2010Northwest Regional Training Center, Vancouver, WAGeneral Education Spring 2005Skyview High School, Vancouver, WA

SOFTWARE SKILLS

Proficient: Microsoft Power Point, Microsoft Word, Microsoft Outlook, Microsoft Excel, Millennium, Tlink, Mac/PC systems, Typing, Skilled In: Click Effects, Click Effects Baseball, Google Docs, Drop BoxWorking Knowledge: Adobe After Effects, Adobe Photoshop