Heather Parker

2986 Alpaca AvenueMiddleburg, FL 32068(904) 305-7214heatherparker1981@gmail.com

Objective: Seeking responsible and challenging assignments in the field of customer care and sales with an esteemed organization, providing ample opportunities to explore and develop my skills and knowledge directed towards organizational and personal growth.

05/2014- Present Remote

Inteliverse

Business Development Rep/Appointment Setting/Lead Generating

Contact B2B, CEO, Management and CFO’ s of companies pitching value of our company and setting appointment for designated date and time

Experience in using script, overcoming objections and being able to rebuttal effectively

Working directly with client in order to reach certain parameters and quotas to support his or her campaign

Following up after appointments completing customer satisfaction survey and ask if they had further questions or needed additional information

06/2014- 06/2016 Remote

Nexrep

Outbound/Inbound Sales Rep

provide customers with product and service information

• enter new customer information into system using five 9 CRM

Process orders, upselling and closing sales

• emotional selling and consulting of products

• follow up customer calls where necessary

• implementing rebuttal, objections and closing each call with a sale

• building rapport with customer

• meeting all sales quotas

Rent King Jacksonville FL, 32223

Call Center Sales Supervisor

03/2002-05/2014

• Called and emailed prospects using dialer in order to set, schedule and arrange pickups and collections

• Performing customer satisfaction surveys

• Closing the sale

• Scheduled appointments and lead generating for prospective customers

• Overcoming objection and rebuttals and being brand knowledgeable

• generated repeat business from existing customer using cold calling techniques and marketing

• inbound and outbound sales using multiple dialers and CRM platforms including Five9, Vici dial, Zoiper, Salesforce

• maintained customer data base using dialer remotely, inbound and outbound using softphone software to contact customers for sales and marketing

• answered inquiries relating to account information, products and services, rates and policies, telemarketing and lead generating

• Proper notation and dispositioning of each orders and call

• resolved complaints

• Quality assurance on each call made between customers and call center agents

• Proficiency in Microsoft Word with a strong aptitude for formatting. We require the use of Microsoft Word for all writers

Sales Supervisor of the year 2004 & 2006 for exceeding sales goals

Mercury Finance Orange Park, FL 32064

Collections inbound/outbound agent

01/2000 – 04/2010

• Organized and maintained office files and accurate financial records.

• Typed a variety of forms, letters, reports and memos, including legal contracts and confidential information

• Scheduling face to face meetings and for appointments with legal teams

• Proficient in Office/Excel/PowerPoint

• Scheduled appointments for payment and consult

• Contacted debtors using dialer on inbound/outbound system. Worked remotely from home office cold calling 120 day past due accounts

• Arranged payments with debtors or furthered for legal action

• Appointment Setting

Skills:

17+ years’ customer service experience. 13+ years in sales in a supervisor position, excellent knowledge of modern office practices and procedures, training and emotional selling

Effective phone sales, driven by the close, confident and persistent in assisting customer

Selling to customers on a personal and business level

Proven track record of success leading in sales and meeting and exceeding all goals and quotas –

B2B Sales/Telemarketing//lead generating/Appointment setting experience

Being continuously product knowledgeable to better assist the client

Familiar with the working process and procedures of call center environment

Exceptional customer service and communication skills successfully building rapport with all varieties of customers

Ability to perform tasks efficiently and effectively with minimum supervision

Knowledge of basic computer applications like Word, CRM, Predictive dialer/VOIP, Excel

Excellent administrative, interpersonal and management skills

Recruiting, interviewing, and hiring of new employees

Customer satisfaction surveys and political survey calls using inbound and outbound dialer

Education:

St Johns River State College Orange Park, FL

R.N Nursing in (A.A / A.S), GPA: 3.85

Kenmore West Senior High School Kenmore, NY

High School Diploma