heather maynard resume 1
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Heather Maynard 909 S. Walnut Ave, #208 Spokane, WA 99204 208-704-0047 [email protected]
Education AAS Social Services
Spokane Falls Community College January 2014 – June 2015
Presidential Honor Roll Achievement Award
Phi Theta Kappa
3.70 GPA
Licenses Medical Health Insurance Agent License
Skills Management Excellent Communication Skills
MS Office, typing Strong organizational skills
Data Entry Active listening skills
Multitasking Great interpersonal skills
Customer Service Adaptive team player
Work Experience
Customer Service Representative 06-2016- current
Alorica- Aetna Account
Licensed Sales Agent
Customer Service
Filled out applications for customers purchasing health insurance
Investigated claims
Helped customers understand plans and how their plan works for them
Assisted customers with purchasing the right health insurance plan for them
Helping customers to understand their health insurance
Started working as a Member Service Overflow agent, promoted to Sales for open enrollment. I then was
promoted to Member Service during Open Enrollment.
Worked several systems at once to assist the customers to help process claims
Surveillance Shift Lead
Coeur D' Alene Casino 12-2011 – 06-2016
Data Entry
Work efficiently in busy times, under time constraints.
Utilize multiple computer systems.
Held to a very high standard of confidentiality.
Oversaw a team 2 days a week.
Makes on the spot decisions.
Employ my multitasking skills in busy times by answering phones, data entry, answering 2-way radio calls
and data entry.
Trained new employees
Prepared incident reports
Revised employee incident reports
Ability to work efficiently in a fast pace and stressful situations
Gift and Smoke Shop Cashier
Coeur D' Alene Casino 08-2011 - 12-2011
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
Greeted customers to feel welcome.
Break down till and fill out required paperwork at the end of shift and return money.
Customer Service Representative
Center Partners 07-2007 - 08-2011
Confer with customers by telephone to provide information about products or services, cance l accounts, or
obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Used tone of voice to ensure the customer their concerns were being handled effectively and in a timely
manner.
Up sale the customer to purchase Identity theft packages.
Employment gap due to car accident and recovery time.
Assistant Manager of Deli and Manager of Store
Maid O’ Clover Convenience Store 06-1999 – 09-2005
Hired and trained new employees
Managed employee schedules
Daily reports and banking
Conducted weekly and monthly inventory reports.
Data entry of employees till paperwork into the company system to ensure till balances are correct.
A weekly supply order for Deli and store.
