P O B O X 1 4 0 6 0 2 3 R D S T B O X H O L M I A 5 0 0 4 0P H O N E 5 1 5 - 3 5 1 - 7 8 8 5 • E - M A I L R E D C R I T T E R @ W C C T A . N E T

H E A T H E R F R A N K , S P H R

WORK EXPERIENCE

Aug ‘13- Current Boehringer Ingelheim Vetmedica, Inc. MidwestSr. Associate Director Human Resources and Labor Relations Partners with the business leaders to drive strategic human

resources initiatives that support business goals. Execute workforce planning within the client group.

Implement performance and develop activities within the constraints of the labor contract.

Proactively seek to increase the level of performance and capability of the workforce.

Function as an internal consultant to leaders in achieving business goals. Advise and guide management on organizational effectiveness, especially the alignment of processes, systems within the guidelines of the labor contract.

Arranges and schedules meetings between grieving workers, supervisory and managerial personnel, and Business Representative, to investigate and resolve grievances.

Prepares statistical reports, using records of actions taken concerning grievances, arbitration and mediation cases, and related labor relations activities, to identify problem areas.

Monitors implementation of policies concerning wages, hours, and working conditions, to ensure compliance with terms of labor contract.

Analyzes collective bargaining agreement to develop interpretation of intent, spirit, and terms of contract.

Advises management and union officials in development, application, and interpretation of labor relations policies and practices.

Prepares for contract negotiations by coordinating management proposals and issues, ensuring alignment with bargaining unit on process and schedule, and participating in the collective bargaining process.

Partner with management and talent acquisition to ensure the hiring of talent to meet business needs.

Develop strategies and proposals to ensure we hire the "best" talent possible.

Mar ‘11- Aug ‘13 Boehringer Ingelheim

Pharmaceuticals Inc. U.S.Employee Relations Manager Provide support to over 1800 employees including all levels

of management through a consistent approach to improving employee relations, labor relations and compliance. Manage labor relations tasks including grievance resolution, arbitration proceedings and contract negotiations. Investigate and resolve workplace complaints, disputes, and discrimination and harassment matters related to the Company Code of Conduct.

Jan ’09- Mar ‘11 Boehringer Ingelheim Vetmedica, Inc. Ft. Dodge, IAHuman Resources Specialist (Formerly Fort Dodge Animal Health) Member of an HR team working with an 800+ employee

group in a manufacturing setting including bargaining unit. Worked with employee relations, labor relations, employment reviews, management coaching, supervisor training and development, staffing, etc.

July ’06- Jan ’09 PowerFilm Inc. Ames, IAHuman Resources Generalist Created and implemented a working human resources

department. Developed a policy manual, the recruitment and hiring processes, employee relations plan, a benefits program including insurance and employee appreciation program, an employee review process, an employee orientation program, oversaw the establishment of a safety program including employee trainings, and all other needs for 100+ employees.

Feb ’05 – Oct ‘06 Ameriprise Financial Advisors Ames, IAOffice Manager Managed all human resources and management functions

of a small office setting including payroll, quarterly and yearly tax preparation, hired, oversaw and trained employees, created and maintained client database, completed logs and monthly headquarters reports, coordinated customer appreciation events

EDUCATION “Senior Professional in Human Resources” Certified as of

January 2013 Master of Professional Studies in Human Resources and

Employment Relations Degree with an area of concentration in Labor and Collective Bargaining at Penn State University World Campus; August 2012

“Professional in Human Resources” Certified as of December 2008

Attended National Seminars “Human Resources and the Law” March 2007

Bachelor’s Degree Iowa State University Major: Art & Design

COMPUTER KNOWLEDGE Microsoft Office; HRIS, Payroll Systems, SAP, Vurv,

Recruitpoint, Axentis