Is it fair to say there are some people we

get along with great, while others we’d

like to throat punch (don’t do that, it’s

illegal in most states)?

This seems to be a common challenge

for many companies and the in-fighting

often leads to bitter acrimony. Trust and

accountability to results are often the

victims.

The truth is people are different. We

communicate, behave, and respond to

situations differently.

“Can’t we all just get along” is a noble

line, but likely changes nothing. Employ-

ees don’t need to be lectured, they need

to understand behavioral differences.

Like I said, a throat punch is illegal.

Information Technology Solutions

SO What Gives?

Understanding humans could be the turning

point.

What if we better understood how to com-

municate with one another?

How to relate, build trust, and speak each

other’s language?

Would it make life/work easier? Would it po-

tentially increase revenue?

It’s estimated that “people problems” cost

American companies over $359 billion each

year. What could it mean for your company?

What Happens Now? Hmm, I’m not sure about that one. The way I see it there are potentially a few options. #1 If what you read resonates, perhaps we set a time to chat in person or on the phone to see if what I do fits with what your team needs. #2 You use this paper to create a paper airplane and hit your cubicle neighbor in the head (warning: throat punching could ensue)

Heather Surratt is a

gifted trainer. Heather

helps companies mend

their people problems ,

both internally and exter-

nally, resulting in better

work environments, team

collaboration ,customer

trust and loyalty.

Contact Heather Surratt Sandler Training @ The Ruby Group (330) 572-4876 www.TheRubyGroup.Sandler.com

Heather.Surratt@sandler.com

Are People Problems Draining Your Business?

#3 You register for my seminar: DEALING WITH DIFFICULT PEOPLE

TUESDAY, DECEMBER 1, 2015 3-4:30 PM

In our office or via live interactive video conference