heart & mind & eap introduction. heart & mind program launched in feb 2014 enhance...
TRANSCRIPT
HEART & MIND PROGRAM
• Launched in Feb 2014
• Enhance employees’ happiness and unleash the
potential for better life through building mental
resilience
• Create a positive culture to provide mutual help
to each other
• Living our culture and values – Love, Caring and
Health
EMPLOYEE ASSISTANCE PROGRAM (EAP)
• EAP is an employer-sponsored, systematic, and long-
term support and benefit program. It is designed to
assist employees and their family members in getting
help for mental and behavioral problems, so as to
improve the effective of the employees and the
organization.
• It generally includes counseling for employees and
their household members.
EAP SERVICE OF UNILEVER CHINA – HOTLINE SERVICE
• Personal & Confidential• Eligibility: employees, spouse, and children (under age
of 18)Family
- Children Questions- Relationships- Health issue of family members
- Work-life balance- …
Work
- Performance issues- Managing conflicts- Relationships on job- Career guidance- …
Personal
- Stress management- Dealing with anger- Mental health questions- Midlife issue- …
Others
- Financial questions & concerns
- Legal questions- Adapting to change- …
EAP SERVICE OF UNILEVER CHINA – HOTLINE SERVICE
Landline: 800-810-6605 Mobile: 400-650-6605
Professional
•All counselors in
call center have
master degree in
helping majors
•Professional team
includes Doctor of
Psychology, Doctor
of Medicine, Master
of Psychology etc
Confidential•Strictly abide by the highest standard of confidentiality in industry and related laws and regulations
• Specific personnel for file management and practice a system of dual password
•We will not release your information without your written consent
Voluntary
•All EAP mental health services, including psychological counseling, training and hotline service are voluntary. No one has the right to force you to passively accept the service.
Free
•Everyone has six free consultation session per year on each topic
•Everyone can continue enjoying six more session for free with different topics
HOW TO DIAL IN THE HOTLINE SERVICE?
• Dial 24hour free hotline (Landline: 8008106605 / Mobile: 4006506605), provide your employee ID to verify your eligibility for the service.
• Your spouse and children can use your employee ID.
• You can find your employee ID through searching your own profile in the company homepage inside unilever on your computer
Your Employee
ID
HOW TO USE EAP – LM REFERRAL
LM noticed a potential issue
with the employee
LM discuss with HRBP whether to
use EAP?
LM contact & discuss with intake
consultant, confirm type of
referral
Y Y
Type I: Friendly ReferralTalk the employee to contact
EAP informally
Type II: Formal Referral:Ask the employee to use EAP
formally
Type III: Mandatory Referral:
This kind of referral needs case by case discussion between LM, HR and EAP counselor to make
ensure it’s within company policy
Employee will decide whether to use EAP. No
feedback will be provided to the LM
EAP will feedback whether the employee is using the
EAP. The case will be closed after the
employee’s emotion and performance get stabilized.
EAP ONLINE PLATFORM
www.eapchina.net/unilever
Contents• Online courses• Mental wellbeing news• Mental wellbeing encyclopedia• Online mental test• Workplace examples• Personal file• Fun pictures & game
Username:“U” + Employee ID (eg. U000111111). Default password:“000000”.
WHO WILL PROVIDE SERVICE TO ME?
PSYCHCN-CHESTNUT GLOBAL PARTNERS盛心阳光
• The first Sino-American joint-venture company to provide EAP in China, founded in 2005
• Fused the finest Chinese clinicians and over 36 years of experience in the field of EAP
• Provide workplace mental health service to over one hundred companies from all kinds of industries with 100% renewal rate