ACI Global Training Newsletter - September 2015

HEADLINES

World Human Resources Forum 3

AMPAP Graduates – 2015 6

Conference Session 2: Waves of the future 11

Passengers with reduced mobility (PRM) - Meeting the needs of a

changing market

13

Disability sensitivity is the future, train for it today! 14

ACI Airport User Charges workshop in Panama City 16

GSN 3: Emergency Planning and Crisis Management in Kuala

Lumpur, Malaysia

20

Testimonials: Hear what our newest graduates have to say about

the GSN Diploma Programme

22

Planning your training budget for 2016? 26

Course calendar, October –November 2015 28

ACI Global Training Newsletter - September 2015

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World Human Resources Forum By Kevin Caron, Head, Global Training and Developing Nations Airport (DNA)

Assistance Programme

The theme of this year’s ACI World Human Resources Forum was appropriately enti-

tled “How good is your brand?” The focus was on how to retain and attract airport tal-

ent. The objective we had in mind was to share best practices in engaging members’

workforces while attracting future talent to ensure our ongoing success as an indus-

try. This challenge is one that the ACI Regional HR Committees take seriously be-

cause the need for talent is growing. To this end, this year’s forum was developed

and presented by the leadership of the ACI Regional HR Committees:

Theresa Fleidl, Vice President, Professional Training Policy and Human Re-

sources Marketing, Munich Airport

Jorge Luis Valdespino Rivera, Chief Human Resources Officer, Grupo Aeroportu-

ario del Pacifico

Gilford Malenji, Director Human Resources, Zambia Airports Corporation Limited

Gale LaRoche, Vice President of Human Resources, Detroit Metropolitan Wayne

County Airport

Jeff Lindeman SPHR, Senior Director, Talent & Engagement, San Diego Interna-

tional Airport

Craig Shaw, Chief Operating Officer, Queensland Airport Services

Photo: Presenters at the 2015 ACI World Human Resources Forum

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World Human Resources Forum (continued)

The forum was moderated by Thella Bow-

ens, President and CEO, San Diego

County Regional Airport Authority, who

was an excellent choice considering the

importance she places in talent as a CEO.

Ms. Bowens set the scene by underlining

challenges airports face in engaging and

attracting talent. This was followed by the

regional ACI Human Resources Commit-

tees discussing leading HR practices in

their regions. They provided various data-

driven information based on an airport-

specific study by ACI EUROPE and a Gallup workforce study from 2013 illustrating

that there is still room for improvement in getting employees engaged.

Some of the findings related to airports found airport staff:

• find their work challenging and interesting;

• hold positive views about their employers; and

• are generally engaged and committed;

but have some dissatisfaction where leadership, bureaucracy and efficiency are

concerned.

The main session was complimented by two workshops, the first on “Attracting Talent

– How to engage with the next generation of airport professionals,” and the second on

“Work life balance – How do employers take responsibility without taking on liability?”

The interactive workshops, led by facilitators who are experts in these areas, allowed

the 65 participants the opportunity to roll up their sleeves and discuss challenges and

best practices amongst their airport colleagues.

The key message coming out of the 2015 World Human Resources Forum was that if

we brand ourselves well as employers and take care of our talent, the payoff can

prove to be substantial in terms of long-term loyalty, engagement and productivity. All

agreed that if we do this poorly, the results can be devastating to our airports and

costly over many years to come.

Given an overwhelming response on the part of delegates, work

is already underway preparing the 2016 ACI World Human Re-

sources Forum, set for September in Montreal, Canada

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World Human Resources Forum (continued)

Lastly, many thanks to all who attended and to our leadership experts, Thella, There-

sa, Gale, Jorge, Gilford and Jeff, for sharing their experiences with the members. We

look forward to seeing you all at next year’s World Human Resources Forum, taking

place in Montreal, Canada in September 2016 before the ACI-NA Annual Conference/

ACI World Annual General Assembly.

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AMPAP Graduates – 2015 By John Webster, Senior Manager, Global Training

The 2015 ACI Latin America-Caribbean/World Annual General Assembly, Conference

and Exhibition was held in Panama City from August 31–September 2, 2015.

Every year, ACI and ICAO jointly recognize the recent graduates of the Global ACI-

ICAO Airport Management Professional Accreditation Programme (AMPAP). AMPAP

seeks to develop a new generation of airport leaders in all functional areas of the air-

port business and promotes adherence to the highest professional standards and the

effective sharing of best managerial practices, all in a cross-cultural, highly interactive

learning environment. Graduates of this joint partnership of ACI and ICAO have

earned the prestigious accreditation of International Airport Professionals, or IAPs.

In 2015, AMPAP had one of its biggest graduating classes of 120 graduates consisting

of 115 IAPs and 5 AMPAP Associate Diploma recipients. From this large worldwide

graduating class, 37 students were able to attend the graduation ceremony in Pana-

ma for formal recognition and acceptance of their diplomas.

We would like to extend our hearty congratulations to all graduates on this noteworthy

achievement. As stated by Angela Gittens, Director General, ACI World during the

commencement speech, “We welcome these graduates to a lifelong membership in

an international network of airport professionals, a community without borders.”

Group photo taken during the AMPAP graduation ceremony at WAGA in Panama City

ACI Global Training Newsletter - September 2015

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AMPAP Graduates – 2015 (continued)

Congratulations!

Abbas Mohammadi, Iran Airports Company (IAC), Iran

Abdollah Cheshmeh Khavar, Iran Airports Company

(IAC), Iran

Achmad Syahir,PT Angkasa Pura II (Persero), Indonesia

Adam D. Kressler, Cincinnati-Northern Kentucky Interna-

tional Airport, USA

Ahmad Ramli Mahmood, Malaysia Airports Holdings Ber-

had, Malaysia

Ahmad Reza Mahgoli, Iran Airports Company (IAC), Iran

Ajay Kumar, Airports Authority of India, India

AliJorfi, Iran Airports Company (IAC), Iran

Alireza Esmaeilnia, Iran Airports Company (IAC), Iran

Amarit Thongsiriprapa, Airports of Thailand (AOT), Thai-

land

Anindita Galuh Wardhani, PT Angkasa Pura II (Persero),

Indonesia

Antonio Ferreira de Barros, ADA Administration of Air-

ports Ltd., China

Asghar Hosseini, Iran Airports Company (IAC), Iran

Benedikt Staudt, Munich Airport, Germany

Benjamin Kofi Ahlijah, Ghana Airports Company, Ghana

Bernard Fianu Nyavor, Ghana Airports Company, Ghana

Bianca Moore-Downey, Cayman Islands Airports Authori-

ty, Cayman Islands

Charles Hanson-Adu, Ghana Airports Company, Ghana

Chatoth Vachali Deepak, Airports Authority of India, India

Che Sulaiman Che Pa, Malaysia Airports Holdings Ber-

had, Malaysia

D. G. Salve, Airports Authority of India, India

Debasish Ghosh, Airports Authority of India, India

Debra Shore, AvAirPros, USA

Dude Rachamawan,PT Angkasa Pura II (Persero), Indo-

nesia

Eimer Chiari Powery, Cayman Islands Airports Authority,

Cayman Islands

Elham Al Mahri, Abu Dhabi Airports Company, UAE

Emmanuel Boye Komeng, Ghana Airports Company,

Ghana

Esfandiar Kiani, Iran Airports Company (IAC), Iran

Fatema Al Khadouri, Abu Dhabi Airports Company,

UAE

Fery Utameyasa,PT Angkasa Pura II (Persero), Indo-

nesia

Francis Sey, Ghana Airports Company Ltd., Ghana

Gautsil Madani, PT Angkasa Pura II (Persero), Indone-

sia

George Isai Sambali, Tanzania Airports Authority, Tan-

zania

George Misailidis, Athens International Airport S.A,

Greece

Grace Latebea Anane Asare, Ghana Airports Compa-

ny Ltd., Ghana

Hufron Kurniadi, PT Angkasa Pura II (Persero), Indo-

nesia

Idris Nabih Fofana, Sierra Leone Airports Authority,

Sierra Leone

J B Singh, Airports Authority of India, India

Javad Danaei, Iran Airports Company (IAC), Iran

John Hughes, Dublin Airport Authority, UK

John Okwesie Arthur, Ghana Airports Company, Gha-

na

Jon Mukhtar Rita, PT Angkasa Pura II (Persero), Indo-

nesia

Joseph M. Huber, Cincinnati-Northern Kentucky Inter-

national Airport, USA

Joseph M. Piurkowski, Clark County Department of

Aviation, USA

Joyce Bannerman-Wood, Ghana Airports Company,

Ghana

Julian Ann Campbell, Montego Bay - Sangster Interna-

tional Airport, Jamaica

Juliet Aboagye-Wiafe, Ghana Airports Company, Gha-

na

ACI Global Training Newsletter - September 2015

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AMPAP Graduates – 2015 (continued)

Congratulations!

K. Hemalatha, Airports Authority of India, India

Kattika Srinivasa Rao, Airports Authority of India, India

Kennedy Affum Agyapong, Ghana Airports Company,

Ghana

Khashayar Hajizadeh, Iran Airports Company (IAC), Iran

Kistamadji Meiputra, PT Angkasa Pura II (Persero), Indo-

nesia

Koorosh Fattahi, Iran Airports Company (IAC), Iran

Kwadwo Abrefa Sarkodie, Ghana Airports Company,

Ghana

Lance Lyttle, Houston Airport System (HAS), USA

Laurent Giroux, Aéroport de Québec, Canada

Louise Ouellet, Aéroports de Montréal, Canada

M. Shafique Usman Shah, Airports Authority of India,

India

Macdavids Torgbor Torto, Ghana Airports Company,

Ghana

Mahmood Habibi, Civil Aviation Authority of Afghanistan,

Afghanistan

Maximilian Hartwig, Munich Aiport Authority, Germany

May Phyo Zaw, Yangon Aerodrome Company Limited,

Myanmar

Mohsen Seif Zadeh, Iran Airports Company (IAC), Iran

Mojtaba Shamsnejad, Iran Airports Company (IAC), Iran

Monrudee Gettuphan, Airports of Thailand (AOT), Thai-

land

Monthanik Rakngam, Airports of Thailand (AOT), Thai-

land

Morteza Dehghan, Iran Airports Company (IAC), Iran

Mughavi Zhimo, Airports Authority of India, India

Muhamad Wasid, PT Angkasa Pura II (Persero), Indone-

sia

Neil Cowen, Queensland Airports Ltd, Australia

Noura Al Baloushi, Abu Dhabi Airports Company, UAE

Odutayo Adewale Ojuri, FAAN Headquarters, Nigeria

Omar Abdelaziz Al Naibari, Abu Dhabi Airports Com-

pany, UAE

Paranee Vatanotai, Airports of Thailand (AOT), Thai-

land

Patom Thamtranon, Airports of Thailand (AOT), Thai-

land

Patrick Gendreau, Aéroports de Montréal, Canada

Paula Andrade, Changi Airport Group Singapore Pte.

Ltd., Singapore

Pedro Cavem, ADA Administration of Airports Ltd.,

China

Prabhu Narayan Tiwari, Airports Authority of India,

India

Prapon Pattamakitsakul, Airports of Thailand (AOT),

Thailand

Radha Raman Gupta, Airports Authority of India, India

Rasool Poostforoushan, Iran Airports Company (IAC),

Iran

Reza Badieefard, Iran Airports Company (IAC), Iran

Rittirong Gornmanee, Airports of Thailand (AOT),

Thailand

Riyanto H. Cahyono, PT Angkasa Pura II (Persero),

Indonesia

Robert L. Ramsey, Nashville International Airport, USA

Rolf C. Riechmann, Jacksonville Aviation Authority

(JAA), USA

Rosemary Boampong, Ghana Airports Company, Gha-

na

Ruben Jimenez, Geneva International Airport, Switzer-

land

Sadollah Vatan Khah, Iran Airports Company (IAC),

Iran

Sanjay Kar, Airports Authority of India, India

Sanjay Kumar Srivastava, Airports Authority of India,

India

Santosh Kumar, Airports Authority of India, India

Seyed Morteza Talebi, Iran Airports Company (IAC),

Iran

ACI Global Training Newsletter - September 2015

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AMPAP Graduates – 2015 (continued)

Congratulations!

AMPAP Associates

Shaiful Abdul Rahman, Malaysia Airports Holdings Ber-

had, Malaysia

Simon Lotter, Munich Airport, Germany

Slamet Priyanto,PT Angkasa Pura II (Persero), Indonesia

Suhaimi Abdul Sani, Malaysia Airports Holdings Berhad,

Malaysia

Susan Feeney, Miami-Dade County Aviation Department,

USA

Suthirawat Suwannawat, Airports of Thailand (AOT),

Thailand

Taslim Taslim, PT Angkasa Pura II (Persero), Indonesia

Themistoklis Sideris, Athens International Airport S.A,

Greece

Thomas Kallmayer, Munich Aiport Authority, Germany

Thummavudth Nonsee, Airports of Thailand (AOT), Thai-

land

Todd Allen Lindner,Jacksonville Aviation Authority (JAA),

USA

Tola O. Obembe, Federal Airports Authority of Nige-

ria , Nigeria

Trevor M.A. Fisher, Broward County Aviation Depart-

ment, USA

Tymor Amiri, Iran Airports Company (IAC), Iran

Vedastus Masunga Fabian, Tanzania Airports Authori-

ty, Tanzania

Visutr Chantana, Airports of Thailand (AOT), Thailand

Vivian Mwaka Sikanyeela, Livingstone International

Airport, Zambia

Wanporn Buasri, Airports of Thailand (AOT), Thailand

Ye Khaing, Pioneer Aerodrome Services CO. LTD,

Myanmar

Zainal Abidin Harun, Malaysia Airports Holdings Ber-

had, Malaysia

Zulfahmi Zahrin, PT Angkasa Pura II (Persero), Indo-

nesia

Georges Fenergi, SITA, UAE

Maxime Langlois, Aviation Strategies International, Canada

Roderick McKenzie, SITA, Australia

Shanti Anne John, SITA, Singapore

Stéphane Chennec, Aviation Strategies International, Cana-

da

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Conference Session 2: Waves of the future By Kevin Caron, Head, Global Training and Developing Nations Airport (DNA)

Assistance Programme

Session 2 of WAGA 2015, themed “Waves of the future,” featured panelists discussing

how airports will cater to an emerging group of air travelers, the generation of passen-

gers that will be traveling for the next three to four decades.

The session began with moderator Lance Lyttle, Chief Operating Officer, Houston Air-

port System, an International Airport Professional, setting the scene on the opportuni-

ties we have as airports to continually refine our product offering to suit the needs of

our customers and stakeholders.

Lance handed the podium over to Alejandro Varela, Deputy Regional Director for the

Americas, World Tourism Organization (UNWTO), who provided some eye opening

trends on the growth of tourism along with the need for enhanced cooperation on facil-

itation for visas and liberalization as a means of allowing tourism to grow even more.

He noted that:

International tourist arrivals in 1950 were 50 million people, and in 2014 that num-

ber jumped to 1.13 billion people and is still growing. It is expecting to reach 1.8

billion by 2030.

World tourism represents 1 in every 11 jobs, accounting for 9% of global GDP,

and is one of the fastest growing economic sectors.

Photo: (from left) Alejandro Varela, Deputy Regional Director for the Americas, World Tourism Organization;

Lance Lyttle, Chief Operating Officer, Houston Airport System; Eric Lipp, Executive Director, Open Doors Organi-

zation; Luiz Rocha, President, Rio Galeão – Tom Jobim International Airport; and Catherine Mayer, Vice Presi-

dent, SITA

ACI Global Training Newsletter - September 2015

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Conference Session 2: Waves of the future (continued)

The next speaker, Eric Lipp, Executive Director, Open Doors

Organization spoke about the economic impact that a specif-

ic travel group, passengers with reduced mobility (PRM),

bring to our airports. The data were based on their latest US

study, which found that 31% of adults with disabilities travel

by air, amounting to 11 million air travelers taking 23 million

air trips per year, generating nearly US$9 billion in spending.

These are some impressive numbers that clearly indicate we

need to ensure our facilities and IT solutions can make the

journey for a PRM an even more positive experience.

We were very fortunate to have our third speaker, Luiz Ro-

cha, President, Rio Galeão – Tom Jobim International Airport,

which is seeing some impressive growth and at the same

time is getting ready to host some major events—the 2016

Olympic and Para Olympic Games. Notably, by 2039 the air-

port is expecting to welcome some 80 million passengers per

year. To meet the needs of these current and future travelers

the airport is investing heavily in infrastructure developments including a subway line

to the airport and IT investments in airport beacons, automated apron control and au-

tomated passport control.

The final speaker, who is well known by all in the industry, was Catherine Mayer, Vice

President, SITA. She brought delegates along a very interesting journey on how tech-

nology has changed, and pointed out that computer power is doubling every 18

months. She highlighted how the next generations of customers can expect to be

transformed when using our airports and how bionic implants and wearable technolo-

gy will change the travel experience. Tomorrow’s passenger, she said, will be even

more connected and will expect a personalized experience in our airports.

All speakers agreed that the future will be exciting and that the key to success will be

to know our customers by using technology, data and business intelligence to create

the ultimate airport experience.

Many thanks to Lance, our moderator, and our speakers, Alejandro, Eric, Luiz and

Catherine. I’d also like to thank Stephanie Lepage, International Airport Professional

from Aeroports de Montreal, who worked behind the scenes on organizing this thought

-provoking session.

Photo: Eric Lipp, Executive Direc-

tor, Open Doors Organization

spoke about the economic impact

that passengers with reduced mo-

bility bring to our airports.

ACI Global Training Newsletter - September 2015

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Passengers with reduced mobility (PRM) - Meeting the needs

of a changing market By Ann Fry – ACI Instructor

As many in the aviation world are already well aware, passenger

profiles are ever evolving as the world’s populations get older.

Between 2000 and 2050, the proportion of people in the world

aged over 60 will double from 11% to 22%. In addition to this,

there are also many people with disabilities. Approximately 15%

of the world's population, over 1 billion people, live with a disabil-

ity. This figure too will increase in line with demographic trends

given the link between age and disability.

The introduction of legislation which entitles people with disabili-

ties the right to expect high levels of accommodation and service in air travel is also

driving up passenger numbers. As such, airport managing bodies carry a heavy bur-

den of responsibility to ensure that their facilities and services not only meet legal re-

quirements, but also demonstrate best practice. Failure to deliver a timely and efficient

service can mean distress to passengers, as well as financial penalties and bad

press. Every airport managing body needs to have a clear understanding of its legal

responsibilities and how it intends to deliver them. Personnel working at every level

and in many different capacities must also be fully informed of what needs to be done.

ACI Global Training offers workshops to help airports get up to speed on all of these

complex issues and to ensure that they are providing the best possible service to this

large and growing passenger segment.

The workshops are designed for managers who implement and monitor the perfor-

mance of their passenger assistance programmes at airports. For more details about

workshops, or to discuss your training needs, contact training@aci.aero.

Upcoming course on PRM

Dates Location Member/WBP Non-Member Register

04-06 November 2015 Athens, Greece US$950 US$1,400 Register

ACI Global Training Newsletter - September 2015

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Disability sensitivity is the future, train for it today!

$US17.3 billion spent on disability travel in US annually.

Adults with disabilities spend on just their own travel—$17.3 billion annually in the US

alone, according to a new study by Open Doors Organization (ODO). Executive Direc-

tor of ODO Eric Lipp presented the study to the ACI Annual General Assembly recent-

ly held in Panama, saying the data “shows that the disability travel market has a

greater impact than ever on the industry and the broader economy.”

ODO is a not-for-profit based in Chicago. Their mission is to create a society in which

“all persons with disabilities have the same consumer opportunities as everyone else.”

“In the past two years alone, more than 26 million adults with disabilities travelled for

pleasure and/or business, taking 73 million trips,” Lipp said.

Although conducted in the US, the study can be applied globally as over 15% of the

world’s population have some form of disability, according to the World Health Organi-

sation.

ACI Online Learning Centre’s Disability Sensibility Training provides participants with

an increased awareness of a range of disabilities and educates them on how to re-

spond appropriately.

ACI Global Training Newsletter - September 2015

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Disability sensitivity is the future, train for it today!

(Continued)

The course covers various methods of communication with people with hearing loss,

vision loss, speech disabilities and cognitive disabilities, as well as those with service

animals.

Visit our website at www.olc.aero or contact enrolments@olc.aero for more infor-

mation.

ACI Global Training Newsletter - September 2015

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ACI Airport User Charges Course Workshop in Panama City By John Webster, Senior Manager, Global Training

The ACI Developing Nations Airport (DNA) Assistance programme, in close collabora-

tion with Hartsfield-Jackson Atlanta International Airport (ATL), CIFAL and UNITAR,

launched a two-day course, Airport User Charges Workshop, from 3–4 September

2015 in Panama City, Panama. This course took place following the 2015 ACI Latin

America-Caribbean/World Annual General Assembly, Conference and Exhibition and

attracted 16 participants from host airport Tocumen International Airport, as well sen-

ior management officials from Anguilla, Sri Lanka, Myanmar, Kenya, Sierra Leone, Ni-

geria, Jamaica, and Trinidad and Tobago.

The workshop was conducted by ACI instructors Julian de la Camara Arilla and Dr.

Richard Sharp. Julian is a senior ACI facilitator who recently retired from his previous

post at the Economic Analysis and Policy Section at the International Civil Aviation Or-

ganization (ICAO) in Montreal. As co-facilitator, Richard has 36 years of experience in

airport corporate strategy, airport economics and business planning, and is a Tech-

nical Director with ICF’s aviation team (formerly S H & E).

The purpose of this workshop was to review ICAO’s policies on airport charges, but

perhaps more importantly to see how the policies are used to establish and implement

user charges. This workshop represented an opportunity to review the standards and

recommended practices to establish user charges at airports, as well as analyze the

practical considerations in applying these policies.

The recent Airport User Charges Workshop, held in Panama City as part of the ACI Developing Nations

Airport (DNA) Assistance programme

ACI Global Training Newsletter - September 2015

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ACI Airport User Charges Course Workshop in Panama City

(continued)

As there are many different ways of looking at airport charges, each airport faces situ-

ations and circumstances that dictate how to approach setting and implementing user

charges. This workshop sought to familiarize participants with established principles

that guide their decisions and actions in how to apply these charges.

The course was very successful and received positive feedback from the attendees.

Mr. Vanroy Hodge, Chief Executive Officer, Anguilla Air and Sea Ports Authority, re-

marked: “The ACI DNA Seminar: Airport User Charges that was held in Panama, Sep-

tember 2015 was extremely informative, and the information provided was very useful.

I was unaware of much of the concepts and dynamics regarding airport user charges

prior to the seminar, so the content and delivery was very beneficial. The facilitators

were very knowledgeable, both from a practical and theoretical perspective. I would

highly recommend attendance to ACI DNA Seminars to any organization based on the

relevance of the topics and look forward to applying the knowledge and information

gained from attending this DNA Seminar for the advancement of the Anguilla Air and

Sea Ports Authority.”

ACI would like to thank the participants for their attendance in Panama. Special ap-

preciation must go to Mrs. Alrene Barr, Director, International Business at ATL, for the

airport’s unwavering support of the DNA programme. ACI would also like to thank the

facilitators for making this workshop such a great success, as well as ACI-LAC Direc-

tor General Javier Martinez Botacio for supporting this seminar in his region.

For more information on the training programmes that we offer, please contact

us at training@aci.aero.

ACI Global Training Newsletter - September 2015

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GSN 3: Emergency Planning and Crisis Management

07–11 September 2015 in Kuala Lumpur, Malaysia By Issa Castro, Manager, Global Training

ACI recently delivered the Global Safety Network (GSN) 3: Emergency Crisis and

Planning Management training from 07–11 September 2015 at the Malaysia Airports

Training Centre in Kuala Lumpur, Malaysia. A total of 13 participants were in attend-

ance from Bahrain Airport Company, Hamad International Airport, National Airports

Company, Tibah Airports Operation Co. Ltd. and Malaysia Airports Holdings Berhad

(MAHB).

One of the six specialized safety courses that make up the GSN Diploma Programme,

this specific course aims to show the importance of planning for emergency situations

at the airport and how to manage activities while in crisis situations. ACI Instructors

Debbie Riley and Glenn Wheeler jointly delivered this training by demonstrating the

key roles required for emergency planning, sharing various case studies, and offering

tools and guidance on the implementation of emergency plans and procedures.

A highlight of the five-day training was the all-day tabletop exercise on Day 4 where

each participant had to simulate what they needed to do in the event of a crisis at the

airport. Just as integral to the all-day exercise was the debriefing and presentations

on Day 5 to recap the lessons learned. As always, this activity was found to be the

most enjoyable by all.

Photo: Group picture taken during the GSN 3 course in Kuala Lumpur from 07–11 September 2015

ACI Global Training Newsletter - September 2015

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GSN 3: Emergency Planning and Crisis Management

07–11 September 2015 in Kuala Lumpur, Malaysia (continued)

It was a successful training week with all participants receiving their Certificates of

Completion on the last day. Mr. Zainol Mohd Isa, General Manager, MAHB was also

on hand to acknowledge the efforts of 11 participants who received their GSN Initial

(Silver) Diploma at the end of the course, having attended and completed the GSN 1:

Safety Management Systems, GSN 2: Airside Safety and Operations, and GSN 3

within the required three-year time frame.

We would like to thank Mr. Tugiman Sabudin, Senior Executive, Training Management

for MAHB and his entire team for their excellent onsite support and assistance as al-

ways. We look forward to our next ACI course offering in Kuala Lumpur next year.

Upcoming GSN 3 sessions

For more information on the GSN Diploma Programme, please click here.

Dates Location Member/WBP

Price

Non-Member

Price Register

11–15 January 2016 Riga, Latvia US$1,500 US$2,170 Register

28 March–01 April 2016 Dublin, Ireland US$1,500 US$2,170 Register

23–27 May 2016 Athens, Greece US$1,500 US$2,170 Register

17–21 October 2016 Incheon, South Korea US$1,500 US$2,170 Register

13–17 November 2016 Abu Dhabi, UAE US$1,500 US$2,170 Register

ACI Global Training Newsletter - September 2015

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Testimonials: Hear what our newest graduates have to say

about the GSN Diploma Programme

By Issa Castro, Manager, Global Training

We recently touched base with our latest GSN Silver Diploma recipients to congratu-

late them for their achievement and to ask them about how this experience has

helped them, as well as what their plans are for the future:

From Malaysia Airports Holdings Berhad:

"The GSN Diploma is a MUST ACI training to attend. After completing these three

modules, I have increased my knowledge and I am now confident in leading my cur-

rent airport management and operations. Certainly it is a very good programme to at-

tend, especially for ALL Executive in Airport Operations." – Ahmad Fikri Bin Sam-

sudin, Airport Manager, Labuan Airport

“Having been awarded the GSN Diploma is a wonderful and incredible recognition al-

lowing me to reach my highest potential. I liked how all the information is relevant for

my profession; it provided me the opportunity to grow and has increased my leader-

ship and confidence in decision making.

Photo: (front row from Left) Rosmayuzie Mahmood, Malaysia Airports Holdings Berhad; Glenn Wheeler, ACI Instructor;

Zainol Mohd Isa, General Manager, MAHB; Debbie Riley, ACI Instructor; Shannelle Dawana, National Airports Corporation;

(back row from left) Mohd Tarmizi Othman, MAHB; Azmee Salehuddin, MAHB; Ahmad Fikri Samsudin, MAHB; Hassan

Taisir H Habib, Tibah Airports; Mohammed Raad, Tibah Airports; Mohammed BaAboud, Tibah Airports; Simon Yayun Lam-

adas, MAHB; Afandi Akmal Ayob, MAHB; Naser Mohamed Salem Al Mannaei, Bahrain Airports Company.

ACI Global Training Newsletter - September 2015

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Testimonials: Hear what our newest graduates have to say

about the GSN Diploma Programme (continued)

It was an amazing learning experience, I will absolutely recommend this programme

to my colleagues.” – Simon Yayun Lamadas, Airport Manager, Lahad Datu Airport

“The subjects discussed were timely, relevant and important, and were presented by

excellent trainers with in-depth knowledge and experience. The other participants

were also amazing and I learned a lot from their experience and insights from other

airports. This programme would definitely help in my career advancement as a young

airport executive. I look forward to attending other relevant courses conducted by

ACI.” - Afandi Akmal Ayob, Senior Executive, Engineering Division

From Tibah Airports Operations Co.:

“When I was first asked to create a training program for my SMS Specialists, I imme-

diately researched ACI’s website and recommended the GSN programme. This is a

must for all Airport Safety personnel regardless of level. Being part of the GSN pro-

gramme is a privilege, and the networking is one of the most important and memora-

ble experiences the programme provides. I highly recommend this training to all safe-

ty personnel working within the aviation industry, as well as aviation managers across

the globe.” - Eng. Mohammed Raad, SMS Manager

“I found the GSN programme very interesting and challenging. I was introduced to avi-

ation safety by very experienced instructors and now I am looking forward to using all

the knowledge I have gained and contributing in the SMS implementation in PMIA. I

would suggest the GSN programme to others and I aim to work towards receiving the

GSN Advanced Diploma in the very near future.” - Hassan Habib, SMS Specialist

“I really appreciate all the effort and knowledge ACI offers in the GSN programme.

When my manager told me about it, I felt joy and appreciation as I would receive train-

ing from one of the biggest aviation organizations in the industry. I highly recommend

this training to all safety personnel working within the aviation industry.” - Eng. Mo-

hammad BaAboud, SMS Specialist

From Bahrain Airports Company:

“As a senior airside safety specialist, the GSN programme not only helped me to im-

prove how I perform my duties, but I now also approach my work from a different and

much wider perspective now. Needless to say, my superiors are pleased and satisfied

ACI Global Training Newsletter - September 2015

24

Testimonials: Hear what our newest graduates have to say

about the GSN Diploma Programme (continued)

with what I have accomplished as a result. I would say to those who are involved in

airside operations that if you get a chance to obtain GSN training then go for it. And

you can quote my words to your management, it is worth every dollar spent.” - Naser

Mohamed AlMannaei, Senior Officer - Airside Safety

From National Airport Corporation:

“The GSN programme has enabled me to expand my knowledge in aviation, especial-

ly in Safety. Being the first Papua New Guinean to receive this diploma is a great

achievement and milestone for my country. I will remember the procedures and best

practices for implementation purposes. This achievement will benefit me fully in my

career in the aviation industry. Yes, this is an excellent training programme and I rec-

ommend for it to be further implemented across the aviation industry.” - Shannelle

Dawana, Airside Operations Compliance (Safety & Maintenance)

ACI Global Training Newsletter - September 2015

25

ACI Global Training Newsletter - September 2015

26

Planning your training budget for 2016?

Upgrade your airport to a corporate pre-paid account

We offer a broad range of industry standard online training courses for airport person-

nel. It’s a convenient and cost-effective way for your airport to deliver high-quality

training through seamless e-learning.

Upgrade to a Corporate Pre-Paid Account by choosing a pre-paid amount of training

(valid for 12 months) that you can consume as you need. Reduce procurement has-

sles and increase benefits:

Contact one of our account managers for more details at enrolments@olc.aero.

ACI Global Training Newsletter - September 2015

27

ACI Global Training Newsletter - September 2015

28

Course calendar, September–October 2015

*This course can be taken as an elective for the Airport Management Professional Accreditation Programme (AMPAP)

To view the full calendar click here

or send us an email at training@aci.aero

Click here to register for a course.

Date Month Course Language Member

Price (US$)

Non-member

Price (US$) Location Country

05–13 Oct - Nov Online - Airport Environmental Management*

English 1,600.00

2,400.00

ONLINE ONLINE

12–14 October Managing Service Quality at Airports

English 950.00

1,400.00

Istanbul Turkey

12–16 October GSN 4 - Working with Annex 14 English 1,450.00

2,100.00

Dublin Ireland

12–16 October Airport Collaborative Decision Making (A-CDM)

English 1,450.00

2,100.00

Beijing China

19–23 October Airport Revenue Generation* English 1,600.00

2,400.00

Munich Germany

01–05 November Managing Aerodrome Works English 1,450.00

2,100.00

Abu Dhabi UAE

02–04 November Airport Air Service Development English 950.00

1,400.00

Vilnius Lithuania

02–06 November Developing a Customer Service Culture at Airports*

English 1,600.00

2,400.00

Kuala Lumpur

Malaysia

02–06 November Airport Human Resource Man-agement*

English 1,600.00

2,400.00

Dublin Ireland

04–06 November Passengers with Reduced Mo-bility Workshop

English 950.00

1,400.00

Athens Greece

09–13 November Airport Revenue Generation English 1,600.00

2,400.00

Beijing China

09–13 November ACI/ICAO User Charges* English 2,600.00

2,600.00

Kuala Lumpur

Malaysia

15–19 November GSN 6 - Aerodrome Auditing and Compliance

English 1,450.00

2,100.00

Abu Dhabi UAE

16–20 November Airport Collaborative Decision Making (A-CDM)

English 1,450.00

2,100.00

Istanbul Turkey

23–27 November GSN 2 - Airside Safety and Op-erations

English 1,450.00

2,100.00

Bucharest Romania

23–27 November ACI/ICAO Aerodrome Certifica-tion*

English 2,000.00

2,000.00

Bangkok Thailand

30–04 Nov - Dec Developing a Customer Service Culture at Airports*

English 1,600.00

2,400.00

Nashville USA