hcl project
TRANSCRIPT
Padmashree Dr. D.Y. Patil University
Department of Business Management.
Management Thesis - IIOn
“Evaluation of Promotional Schemes and Communications Strategies for HCL Info systems Ltd. In Mumbai”
SESSION – 2011-2012
SUBMITTED TO: SUBMITTED BY: Prof. Roshni Krunal Tandel
Pooja SenPriya ThomasSamruddhi KotulkarKavita Ahire
Devika Dutta
1
Padmashree Dr. D.Y. Patil University
Department of Business Management.
Management PROJECTOn
“Evaluation of Promotional Schemes and Communications Strategies for HCL Info systems Ltd. In MUMBAI”
SUBMITTED BY:
MBA CORE C : 2011 – 2013PADMASHREE DR. D Y PATIL UNIVERSITY
NAVI MUMBAI
2
Padmashree Dr. D.Y. Patil University
Department of Business Management.
Project on
MARKETING MANAGEMENT
Submitted to
Prof. ROSHNI
Submitted by
Krunal TandelPooja Sen
3
Priya ThomasSamruddhi Kotulkar
Kavita AhireDevika Dutta
TABLE OF CONTENTS
S.NO. CONTENTSP.NO.
Acknowledgments…..………………………………………………………………List of Tables & Illustrations………………………………………………………Abbreviations……….………………………………………………………………Summary……………….……………………………………………………………
1. Introduction of the Company………………………………………………………1.1 Company Alliances & Partnership………………………………………………………1.2 Company Vision & Mission……………………………………………………………..1.3 Chairman & CEOs Profile……………………………………………………………….
2. Company Profile…………………………………………….……………………… 3. Products of HCL Info systems………………………………………………………….. 3.1 Technology
5678991011121314141515161617-1819202122-32333536
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Products………………………………………………................................ 3.2 Display Products………………………………………………………………………… 3.3 Networking Products…………………………………………………………………..... 3.4 Security Products……………………………………………………………. ………… 4. Introduction…………………………………………………………………………. 4.1 Promotion……………………………………………………………………………..... 4.2 Marketing Communication……………………………………………………………… 5. Objectives……………………………………………………………………............. 6. Limitations………………………………………………………………………….. 7. Research Design / Methodology…………………………………………................. 8. Empirical Analysis………………………………………………………………….. 9. Conclusions………………………………………………………………………...... 10. References..……………………………………………………………………..........
37-39
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11. Bibliography………………………………………………………………………… 12. Appendices…………………………………………………………………………...
S.NO. CONTENTSP.NO.
Acknowledgments…..………………………………………………………………List of Tables & Illustrations………………………………………………………Abbreviations……….………………………………………………………………Summary……………….……………………………………………………………
2. Introduction of the Company………………………………………………………1.1 Company Alliances & Partnership………………………………………………………1.2 Company Vision & Mission……………………………………………………………..1.3 Chairman & CEOs Profile……………………………………………………………….
2. Company Profile…………………………………………….……………………… 3. Products of HCL Info systems…………………………………………………………..
5678991011121314141515161617-1819202122-323335
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3.1 Technology Products………………………………………………................................ 3.2 Display Products………………………………………………………………………… 3.3 Networking Products…………………………………………………………………..... 3.4 Security Products……………………………………………………………. ………… 4. Introduction…………………………………………………………………………. 4.1 Promotion……………………………………………………………………………..... 4.2 Marketing Communication……………………………………………………………… 5. Objectives……………………………………………………………………............. 6. Limitations………………………………………………………………………….. 7. Research Design / Methodology…………………………………………................. 8. Empirical Analysis………………………………………………………………….. 9. Conclusions………………………………………………………………………...... 10. References..…………………………………………………………………….....
3637-39
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..... 11. Bibliography………………………………………………………………………… 12. Appendices…………………………………………………………………………...
S.NO. CONTENTSP.NO.
Acknowledgments…..………………………………………………………………List of Tables & Illustrations………………………………………………………Abbreviations……….………………………………………………………………Summary……………….……………………………………………………………
3. Introduction of the Company………………………………………………………1.1 Company Alliances & Partnership………………………………………………………1.2 Company Vision & Mission……………………………………………………………..1.3 Chairman & CEOs Profile……………………………………………………………….
2. Company Profile…………………………………………….……………………… 3. Products of HCL Info
5678991011121314141515161617-1819202122-3233
8
systems………………………………………………………….. 3.1 Technology Products………………………………………………................................ 3.2 Display Products………………………………………………………………………… 3.3 Networking Products…………………………………………………………………..... 3.4 Security Products……………………………………………………………. ………… 4. Introduction…………………………………………………………………………. 4.1 Promotion……………………………………………………………………………..... 4.2 Marketing Communication……………………………………………………………… 5. Objectives……………………………………………………………………............. 6. Limitations………………………………………………………………………….. 7. Research Design / Methodology…………………………………………................. 8. Empirical Analysis………………………………………………………………….. 9. Conclusions………………………………………………………………………...... 10. References..
353637-39
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…………………………………………………………………….......... 11. Bibliography………………………………………………………………………… 12. Appendices…………………………………………………………………………...
ACKNOWLEDGEMENT
It is a difficult task to expressing gratitude sometimes words often short of reflecting once feeling. It is our proud privilege, however to do so and we undertake this task with utmost sincerity.
We are very grateful to our faculty guide Ms. ROSHNI for her valuable guidance, significant suggestions, and support and helped in accomplishing the Project work. We are also expressing our sincere thanks to all the faculty members and Ms. LENI VARGHESE (Center Head Mam) who’s provided her valuable support in related concept.
We are also very grateful to:
Mr. P.J. Thomas – (Marketing Regional Manager of HCL Info Systems)Mr. Ajay Singh – (Marketing Executive of HCL Info Systems)Mr. Rahul Rangare – (Commercial Executive of HCL Info Systems)
We would like to extend our gratitude to our batch mates for their encouragement and their valuable suggestions.
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LIST OF TABLES & ILLUSTRATIONS
TYPES OF CHARTS / TABLES
/ PICTURESTOPIC
PAGE NO.
PictureThe picture of the CEO of the HCL info System Pvt. Ltd.
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Diagram
The some are the Products manufacture by HCL Info systems Pvt. Ltd.
i. Technology Productsii. Display Products
iii. Networking Productsiv. Security Products
14 – 15
Pie – Chart
The Pie – Charts are showing the % of number of employees taken as sample and their views related to the Promotional Schemes and Communication Strategies of the HCL Info System Pvt. Ltd.
24 – 27
Pie – ChartThe Pie – Charts are showing the % of number of customers taken as sample and their views related to the
28 – 31
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Promotional Schemes and Communication Strategies of the HCL Info System Pvt. Ltd.
PictureThe picture of the HCL Info systems Corporate office.
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ABBREVIATIONS
MBO - MONEY BACK OFFERS
DEMO - DEMONSTRATION
IT - INFORMATION TECHNOLOGY
FM - FREQUENCY MODULATION
SOHO - SMALL OFFICE HOME OFFICE
ISO - INTERNATIONAL STANDARD ORGANIZATION
SAP - SYSTEMS APPLICATIONS AND PRODUCTS
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SUMMARY
“Project will be based on the Evaluation of promotional schemes and
Communications Strategies for HCL Info Systems Ltd. Company. In this
project our main objective is to analysis what are the Promotional
Schemes and what are the communications strategies adopted by HCL Info
systems Ltd. Company for communicating with the all suppliers and
customers of the company.
In this project various problems come under different stages of
promotional schemes and Communications Strategies of the HCL Info
systems Ltd. Company which will be identified. This project needs to gain
the knowledge of the company organization structure. Also what strategy
company is adopted in the critical conditions and how they are facing the
problems is to be identified.
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INTRODUCTION OF THE COMPANY
HCL Info systems Ltd is one of the pioneers in the Indian IT market, with its origins in 1976. For over quarter of a century, The Company has developed and implemented solutions for multiple market segments, across a range of technologies in India. The company has been in the forefront in introducing new technologies and solutions.
COMPANY > Alliances & Partnerships
To provide world-class solutions and services to all our customers, The Company has formed Alliances and Partnerships with leading IT companies worldwide.
HCL Info systems has alliances with global technology leaders like Intel, AMD, Microsoft, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, NVIDIA, SAP, Scan soft, SCO, EMC, VERITAS, Citrix, CISCO, Oracle, Computer Associates, Red Hat, In focus, Duplo, Samsung and Novell.
These alliances on one hand give us access to best technology & products as well enhancing our understanding of the latest in technology. On the other hand they enhance our product portfolio, and enable us to be one stop shop for our customers.
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COMPANY VISION AND MISSION
VISION STATEMENT
"Together we create the enterprises of tomorrow"
MISSION STATEMENT
"To provide world-class information technology solutions and services to enable our customers to serve their customers better"
QUALITY POLICY
"We shall deliver defect-free products, services and solutions to meet the requirements of our external and internal customers, the first time, every time"
THEIR MANAGEMENT OBJECTIVES
To fuel initiative and foster activity by allowing individuals freedom of action and innovation in attaining defined objectives.
THEIR PEOPLE OBJECTIVES
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To help people in HCL Info systems Ltd. share in the company's successes, which they make possible; to provide job security based on their performance; to recognize their individual achievements; and help them gain a sense of satisfaction and accomplishment from their work.
CHAIRMAN AND CEO'S PROFILE
Ajai ChowdhryFounder - HCL Chairman & CEO - HCL Info systems
An engineer by training, Ajai Chowdhry is one of the six founder members of HCL, India’s leading Technology and IT Enterprise. HCL, India’s original IT garage start-up founded in 1976, is today a US$ 5.0 billion Global Enterprise. Ajai took over the reins of HCL Info systems, the flagship company of the group, as President and CEO in 1994. He was appointed the Chairman of HCL Info systems in November 1999.
Under Ajai’s stewardship, the company’s turnover has grown to US$ 3.1 billion for the last 12 months from US$ 89 Million in 1994. Employing ~5700 people, it has emerged as the countries Information enabling powerhouse.Ajai has been a key force in driving the growth of HCL Info systems. The credit of setting up HCL's overseas operations, starting with Singapore in 1980 goes to him. During this tenure he extensively covered South Asian Markets including Malaysia, Thailand, Hong Kong, Indonesia, and the
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People's Republic of China, expanding business operations, which paved the way towards enhancing HCL's core competencies in bringing the best international technologies to the domestic market.
Director & Chief Operating OfficerJ.V. Ramamurthy
DirectorsS. BhattacharyaD.S. PuriR.P. KhoslaE.A. KshirsagarAnita RamachandranT.S. PurushothamanNarasimhan JegadeeshV.N. Koura
CHIEF FINANCIAL OFFICER Sandeep Kanwar
COMPANY SECRETARY Sushil Kumar Jain
AUDITORS Price Waterhouse, Gurgaon
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COMPANY PROFILE
HCL INFOSYSTEMS LTD.
An HCL Info system is India’s premier information enabling company. Leveraging its 3 decades of expertise in total technology solutions, HCL Info systems offers value-added services in key areas such as system integration, networking consultancy and a wide range of support services.HCL Info systems is among the leading players in all the segments comprising the domestic IT products, solutions and related services, which include PCs, Servers, Imaging, Voice & video solutions, Networking Products, TV and FM Broadcasting solutions, Communication solutions, System Integration, ICT education & training, Digital lifestyle Solutions and Peripherals.
HCL has a direct sales, channel sales and retail sales network pan India. Continuously meeting the ever increasing customer expectations and applications, its focus on integrated enterprise solutions has strengthened the HCL Info systems’ capabilities in supporting installation types ranging from single to large, multi-location, multi-vendor & multi-platform spread across India. HCL Info systems, today has a direct support force of over 3000+ members, is operational at 360+ locations across the country and is the largest such human resource of its kind in the IT business in India.
HCL Info systems' manufacturing facilities are ISO 9001 & ISO 14001 certified and adhere to stringent quality standards and global processes. With the largest installed PC base in the country, four indigenously
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developed and manufactured PC brands - 'Infiniti', 'Busybee' 'Beanstalk' and ‘Ezeebee’ - and its robust manufacturing facilities, HCL Info systems aims to further leverage its dominance in the PC market. It has been consistently rated as Top player in PC industry by IDC.
The Imaging, Voice & video solutions segment has strategic alliances with industry leaders to provide services in various domains which include Audio Video system integration solutions, broadcasting solutions, imaging products and solutions. The company has strategic alliances with world leaders for voice and video conferencing solutions, TV and FM Broadcasting solutions and for Imaging products and solutions to provide documentation products like copiers, MFDs, Duprinters, laser printers and large format printers. The channel Business of HCL Infosystems has an extensive network of over 3000+ resellers across 900 locations. It has actively promoted the penetration of PCs in the home and the small office/home office (SOHO) SEGMENT.
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PRODUCTS OF HCL INFO SYSTEM
HCL Info systems' portfolio of products covers the entire spectrum of the information technology needs of its customers.
By virtue of the immense diversity of markets and customers that it addresses, HCL Info systems' products offerings include everything from high end enterprise level servers for mission critical applications to multimedia home computers.
VARIOUS TYPES OF PRODUCTSMANUFACTURED BY HCL INFO SYSTEMS Ltd.
TECHNOLOGY PRODUCTS
DISPLAY PRODUCTS
NETWORKING PRODUCTS
SECURITY PRODUCTS
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TECHNOLOGY PRODUCTS o WINBee Thin Clients
WINBee 3000VX WINBee 4000BV WINBee 4000BVX WINBee 5000VX
o HUTS
HUTS - 8000V2
o Terminals
Turboterm 2000 Turboterm 2000E Turboterm 2020C Turboterm 2020E Turboterm 2020R Graphterm
o POET
MLT2000 Multilingual Terminal 2000
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DISPLAY PRODUCTS
HCM 580M HCM 985RFM HCM 510LSA HCM 582
NETWORKING PRODUCTS
HCL Passive Products HCL Active Products HCL Wireless Products HCL Gateway Products HCL DSL Products HCL Media Products
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SECURITY PRODUCTS
HCL InfoWall HCL InfoSecuAccess HCL InfoVPNe HCL InfoSurveillance HCL InfoSecuDesk - Biometric Logon HCL InfoSecuDesk - SmartCard Logon HCL InfoLoadBalancer HCL Stand Alone Door Access Solution - (NDL 600) HCL Stand Alone Door Access Solution - (NDL 100) HCL Hand Geometry Recognition HCL Hand Geometry with Smart Card HCL Smart Card Reader HCL Dual Interface Smart Card Combi Readers
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INTRODUCTION
PROMOTION
The very fact that promotion was for quite a long time considered to by synomous with marketing communications is a pointer to its Pre- Eminent ole in marketing. Promotional scheme might be aimed at:
Consumers Retailers Distributors
The objective of the promotional scheme might be:
To generate new customers To entice current customers to use the product more frequently To entice current customers to purchase other products from your
company To reward current customers
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MARKETING COMMUNICATION
Marketing Communication can be defined as the Endeavour of presenting a set of messages to a target market through multiple cues and media, with the intention of creating a favorable response from the market for the company’s total product offering and simultaneously providing for market feedback for improving and modifying the offering.
This means that the firm is a sender of market messages and also a receiver of market responses. In its role as a sender of messages, the firm communicates with the market not only through promotional stimuli but also through Product, Price, and place/Point of sale.
The Marketing Communication Mix –
Product Communicates
Price Communicates
Place (Place of Point)
Promotion Communicates
TARGET AUDIENCE IDENTIFICATION
It is essential that the marketers identify the target market and its needs accurately. This would help them in devising a successful marketing program.
While attempting to identify the target customers, marketers should keep in mind aspects such as age, gender, occupation, income, etc. In addition, marketers must also attach importance to the lifestyle and psychographics of the target audience.
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It is not feasible for the marketer to target each and every customer. Therefore, marketers identify groups of customers who have similar attributes so that they can be targeted more effectively.
THE COMMUNICATION PROCESS HAS THE FOLLOWING COMPONENTS – In the marketing communication process, a sender sends the encoded message through a medium for a receiver to receive and decode. The marketing communication process also has some form of feedback.
Sender
Coding Process
Medium of Transmission
Sending
Receiver
Decoding
Feedback
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DETERMINATION OF COMMUNICATION OBJECTIVES -
The marketer must know exactly in what stage the consumer is. The marketer will then be able to develop communication objectives by deciding what type of communication should be at what stage. These objectives should be in tune with the company’s marketing strategies. The following constitute the different communication objectives of marketers –
Awareness
Knowledge
Liking
Preference
Conviction
Purchase
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OBJECTIVES
Objectives of this research are as follows:
To analysis what are the Promotional Schemes and what are the
communications strategies adopted by HCL Info systems Ltd.
Company for communicating with the all suppliers and customers of
the company.
To find the effective sales promotional tools.
To find the structure of the company.
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LIMITATIONS
The respondents are limited and cannot be treated as the whole
population.
The respondents may be biased.
Limited support by the company personal.
Only limited numbers of visits are possible.
It is a difficult task to get the information from the organization
because the employees are not allowed to give any information of the
organization.
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RESEARCH DESIGN / METHODOLOGY
The study conducted is a conclusive descriptive statistical study .Conclusive because after conducting the study, the researcher comes to a decision which is precise and rational. The study is conclusive because after doing the study the researcher comes to a conclusion regarding the position of the brand in the minds of respondents of different firms groups. The study is statistical because throughout the study similar samples are selected and grouped together Thus, this conclusive descriptive statistical study is the best study for this purpose as it provides the necessary information which is the utilized to arrive at a concrete decision.
Any business research can be classified into two distinct categories i.e. primary research and secondary research.
Primary research uses various approaches like survey, field test and interviewing to collect first hand data i.e. primary data. Primary data is collected directly from the respondents using data collection method like survey interview, questionnaires, direct observation etc.
Secondary data is the data that already exists which has been collected by some other person or organization for their use, and is generally made available to others researcher free or at concessional rate. Source of secondary data include websites, journals, books etc. `Secondary data may not always answer the specific questions therefore one should use a judicious mix of primary and secondary data to optimize the quality of the research finding within the allotted time and money.
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EMPIRICAL ANALYSIS
PROMOTIONAL TOOLS
The different types of promotional tools that HCL Info systems use to facilitate the marketing communication process are –
(1) Advertising
(2) Publicity
(3) Sales Promotion
(4) Public Relations
(5) Personal Selling
(6) Direct Marketing
PUBLICITY TOOLS
Sponsorship
Event Management
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TYPES OF SALES PROMOTIONAL
Consumer sales promotion: This type of sales promotion is targeted at the end consumers. Customer sales promotion is a “pull strategy” and encourages the customers to make a purchase. E.g. free gifts, price discounts.
Trade sales promotion: This type of sales promotion is targeted at the distribution channel. It is a “push strategy” and encourages the channel members to stock the product. This is usually known as “selling into the trade”. This form of promotion is usually not advertised, as it is an internal affair between the company and its distribution network partners. E.g. Buyback allowance, free merchandise, trade discounts.
SALES PROMOTIONAL TOOLS
1. Demonstrations (DEMO)
2. Trade Fairs and Exhibitions
3. Coupons, Premiums, Free Offers, Price – Offs.
4. Joint Promotion
5. Sales Promotion on the Internet
6. Exchange Schemes, Money Back Offers (MBO)
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PUBLIC RELATIONS TOOLS:-
1. House Ads
2. Publications: Magazines, News Letters
3. Word of Mouth
4. Electronic Communication (Web Sites, Chat Rooms)
5. The Press Conference
6. Talk and Interview Shows
7. The news Release (Print, Audio, Video, E-mail, Faxes)
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FINDINGS AND SUGGESTIONS
Data Collected From Employees-
On the basis of interview taken from a sample size of 15 employees in the
HCL Info Systems Bhopal the observations are found to be as follows:
1. Is the promotional schemes followed by HCL, effective to get the sales?
YES 9NO 6
CAN’T SAY
0
INTERPRETATION:
60 % Responded are says Yes40 % Responded are says No
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2. Do you think that some changes are required to improve the promotional schemes?
YES 6NO 6
CAN’T SAY
3
INTERPRETATION:
40 % Responded are says Yes40 % Responded are says No20 % Responded are can’t say
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3. Is the communication strategy effective in generating the sales?
YES 9NO 3
CAN’T SAY
3
INTERPRETATION:
60% Responded are says Yes20% Responded are says No20 % Responded are can’t say
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4. Is the Public relation tools are helpful in developing relation with the customers?
YES 12NO 3
CAN’T SAY
0
INTERPRETATION:
80% Responded are says Yes20% Responded are says No
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Data Collected From Customers-
On the basis of interview taken from a sample size of 20 Customers in
Bhopal the observations are found to be as follows:
1. Are you aware of various products of HCL Info Systems?
YES 14NO 6
CAN’T SAY
0
INTERPRETATION:
70 % Responded are says Yes30 % Responded are says No
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2. From which media you get inspired to purchase HCL products?
Advertising 8
Publicity 2
Public Relations 4
Personal Selling 4
Direct Marketing 2
INTERPRETATION:
40 % Responded are says through Advertising10 % Responded are says through Publicity20 % Responded are says through Public Relations20 % Responded are says through Personal Selling10 % Responded are says through Direct marketing
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3. Are you satisfied with the quality of HCL products?
YES 15
NO 5
CAN’T SAY 0
INTERPRETATION:
75 % Responded are says Yes25 % Responded are says No
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4. According to you promotional schemes used by HCL Info systems are:
Effective 8
Average 6
In – Effective 3
Can’t Say 3
INTERPRETATION:
40% Responded are says Effective30% Responded are says Average15 % Responded are says In - Effective15 % Responded are can’t say
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SUGGESTIONS
1. The company should use latest updated technology in an extended form so that more and more customers can be approached.
2. Company should appoint skilled personnel to improve upon the
promotional ability.
3. Cross selling can be done to attract more and more customers. For example – Woofer with Pc, CD box, Discount Schemes.
4. The company should capitalize more and more company Tie – ups rather than loan for promotions.
5. The communication strategy should be simple yet powerful to create an image in the minds of customers.
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CONCLUSIONS
During the study of this Management Thesis it has been observed that
the promotional schemes used by HCL are quite effective. The
promotional schemes have a great impact on the customer’s mind which
helps in positioning of the various products effectively. The
communication strategies HCL are also effective enough to get the
customers confidence on the company and its products. Hence by adopting
the effective promotional and communication strategy the company is
increasing its market shares every year. Which is helping company in
maintaining its goodwill among various customers who are using HCL
products?
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CORPORATE OFFICE
HCL Info systems Ltd.E-4,5 & 6, Sector 11,NOIDA 201 301, UPIndia Tel: 2526518/19, 2520977Fax: 2550923
Prefix from Delhi: 95120STD Code: 0120, ISD Code: 120
Email: [email protected]
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REFERENCES
Web Sites visited:-
www.hclinfosystem.com
www.google.com
Person:-
Mr. Rahul Rangare Commercial Executive in HCL Info system
Ltd. Bhopal (M.P)
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BIBLIOGRAPHY
Wells William (1993) (University Of Minnesota), Burnett John
(1993) (University Of Denver) and] Moriarty Sandra (1993)
(University Of Colorado)”Advertising Principal and Practice”
Sixth Edition.
Ramaswamy V.S. (1994) and Namakumari S. (1994) “Marketing
Management Planning, Implementation & Control” Third
Edition -
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APPENDICES
OPEN ENDED QUESTIONS –
1. What all kinds of products do the company manufactured?
2. What kinds of strategies are followed for sales promotions?
3. Is there any Requirement for field force doing sales Promotions?
4. Do sales promotion has an Impact on Turnover of the Company?
5. What kinds of communication strategies are followed by the company?
6. Which all Medias are used for the Implementation of communication strategies?
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CLOSED ENDED QUESTIONS
Data Collected From Employees -
1. Is the promotional schemes followed by HCL, effective to get the sales?
YES
NO
CAN’T SAY
2. Do you think about some changes are required to improve the promotional schemes?
YES
NO
CAN’T SAY
3. Is the communication strategy effective in generating the sales?
YES
NO
CAN’T SAY
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4. Is the Public relation tools are helpful in developing relation with the customers?
YES
NO
CAN’T SAY
49
Data Collected From Customers –
5. Are you aware of various products of HCL Info Systems?
a. YES
b. NO
c. CAN’T SAY
6. From which media you get inspired to purchase HCL products?
a. Advertising
b. Publicity
c. Public Relations
d. Personal Selling
e. Direct Marketing
7. Are you satisfied with the quality of HCL products?
a. YES
b. NO
c. CAN’T SAY
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8. According to you promotional schemes used by HCL Info systems?
a. Effective
b. Average
c. In – Effective
d. Can’t Say
HCL Infosystems registers a market share of 13.7 % to
become the number one Desktop PC company for year
2004
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IDC report places domestic company way ahead of
MNCs
New Delhi, March 08, 2005: HCL Info systems, India's premier
information enabling company, maintained its number one position
in the Desktop PC segment for the year 2004 in both commercial
and consumer segment making it the most preferred PC brand in
the country. According to the recent IDC report, HCL leads the
market ahead of the two MNCs, with a market share of 13.7 %, up
from 9.2% in the year 2003.
Mr George Paul, Vice President - Marketing, HCL Infosystems
Limited, said, "The IDC results bear testimony to the consumers'
confidence in HCL Infosystems to meet their diverse IT needs. We
have committed ourselves to deliver better value and quality
products across the nation with a dependable after sales support
infrastructure"
In comparison with Q4 of 2003 to Q4 of 2004, HCL's market share
increased from 10.6 % to 16.6%, a whopping growth of 103 %. In
this period, HCL sold 146125 units, 46.4 % higher than the nearest
MNC competitor.
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In the consumer PC market, HCL sold 139214 units. HCL's market
share increased from 4.9% in 2003 to 12.8% in 2004, thus
relegating the nearest MNC to second spot and became numero
uno in consumer PCs for the Year 2004. In the last quarter of 2004,
HCL clocked a growth of over 300%as against Q4 of 2003.
In commercial PC segment, which comprises of 66.5 % of total
Desktop PC market, HCL sold over 3.04 lakh units in the year 2004.
In this segment, HCL's market share increased to 14.2 % in 2004
from 11.2 % in 2003. Here too in Q4 of 2004, HCL registered an
impressive growth of 60 % over Q4 of 2003.
"HCL has emerged as a preferred brand by enterprises for their
mission critical operations but also is a brand of choice by home
users. The reports from industry experts affirm our knowledge of the
consumers need and our distribution strengths", concluded Mr Paul.
Some of the prestigious orders bagged by HCL Infosystems
Enterprise business are from the State Bank of Saurashtra, the
State Bank of Hyderabad, the Department of Posts, the Ministry of
Defence, the Indian Overseas Bank, TeleDNA, Hindustan
Aeronautics Ltd, Sun Pharmaceuticals and CRISIL to name a few.
HCL also won a very prestigious order from the Punjab Department
of School Education to install and maintain the IT Infrastructure in
1,287 government schools both in rural and urban areas across the 53
state of Punjab as part of this project.
On the consumer PC front the company launched several new
models and initiated a large consumer contact drive to scale up the
volumes during the festive season.
Earlier this year HCL broke the price barrier yet again, making
branded PCs more affordable than ever before. The company has
announced the launch of a new PC 'EzeeBee Pride' that will be
available at a very affordable price of Rs. 12,990.
The company also announced a groundbreaking platform with the
launch of Four Terminal PC - One PC which offers multiple user
system. Available in the HCL Infiniti range of PCs, the new desktop
solution will allow the PCs efficiently utilize their computational
power to be shared by many users.
About HCL Infosystems
HCL Infosystems, India's premier information enabling and
integration company offers its customers technology solutions
across multiple platforms. It has partnerships with some leading
global player like Intel, AMD, Toshiba, Ericsson, Microsoft, Nokia
54
and Sun Microsystems among others.
HCL Infosystems has direct customer services center across 260+
locations and two ISO 9001 certified state-of-the-art manufacturing
facilities. With a mission to provide world-class information
technology solutions and services to enable its customers to serve
their customers better, HCL Infosystems is forever setting new
standards of IT in the country.
HCL Infosystems announces landmark initiative to increase PC penetration in India
Launches fully functional HCL PC for India priced at Rs.9990
Chennai, August 01, 2005 -- Keeping in line with the government's agenda of increasing IT usage in the country HCL Infosystems, India's premier information enabling company, today announced the launch of HCL's PC for India - a functionally rich PC priced at Rs.9990. This most affordable PC from the HCL bouquet was unveiled at a press conference by the Union Minister of Communications & Information Technology, Thiru Dayanidhi Maran.
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Speaking at the launch press conference, Thiru Dayanidhi Maran said, "Today's announcement by HCL is in line with the National objectives set in the National Common Minimum program (NCMP) of the Government and the 10-point agenda that I had outlined in the beginning of my term. Improved IT usage and IT production will be critical to our national economic development. Affordability of systems will ensure that the power of computing reaches to every one especially, the homes, education sector and the Small and Medium Businesses (SMBs). We are looking forward to work closely with the industry in increasing PC penetration in the country."
Speaking at the launch, Mr. Ajai Chowdhry, Chairman and CEO, HCL Infosystems Ltd. said, "The launch of HCL's PC for India is a landmark achievement for HCL. We have taken many first steps to help users realize the full potential of IT in India by enabling affordability and empowering more individuals with the power of computing. I sincerely hope that this initiative will also help us realize the 'PC in every home' dream that we have for the country".
Mr. Ajai Chowdhry was also part of the high-powered working committee formed by the Ministry of Communications & IT recently to submit its recommendations on 'Improving PC penetration, internet and domestic software'.
HCL PCs come with the 'Best Assured' quality that guarantees superior product performance and HCL's India wide support. HCL Infosystems is India's first ICT Company with a revenue of USD 1.6 billion (april-mar'05). The HCL's PC for India range is designed for each Indian who wants to harness the power of computing right from a first time home users in smaller towns to SOHO (Small Office Home Office) users. It will be available at all HCL outlets across the country.
HCL Infosystems has a wide range of PC products starting from Rs.
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9990 to Rs. 80,000 manufactured in India and rigorously tested to withstand the rugged and diverse conditions of the Indian terrain. The company has, in the past too, pioneered initiatives that enable the adoption of IT by the masses like launch of PC's on EMI as low as Rs 499, joint programs with telecom vendors (BSNL) to bundle PCs with Broadband services, and a rural PC.
Differentiating HCL's PC for India from other low-cost PCs in the market Mr. Chowdhry said "Most of the existing low-cost PCs are either stripped down versions or made of poor quality or counterfeit components. HCL's PC for India for the first time will offer PC in the sub 10 K price bracket without compromising on quality and functionality. The PC will be backed by HCL brand assurances build over its 30 years of operations in India and country wide support."
HCL's most affordable PC range for India starts with Rs 9990 that has a 1 GHz Processor, 128 MB RAM, 40 GB Hard Disk, 15" Digital Color Monitor, 52X Optical Drive, Keyboard & scroll mouse. It will be ready to support applications like word processing, spreadsheet, presentation, and web browsing, e-mail clients, audio Video playback. It will come bundled with multi-lingual fonts like Tamil etc.
HCL is also releasing in this range PCs based on Intel architecture as well the PCs that come with Microsoft's Special Starter Edition.
HCL Infosystems has retained its leadership position in the PC business for several years in row. Recent DATAQUEST Top20 Reports 2005 rated HCL Infosystems as the largest PC manufacturer in India with market share of over 13.7% in the 'PCs and Notebooks' segment.
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About HCL Infosystems
HCL Infosystems, India's premier information enabling and integration company offers its customers technology solutions across multiple platforms. It has partnerships with some leading global player like Intel, AMD, Toshiba, Ericsson, Microsoft, Nokia and Sun Microsystems among others.
HCL Infosystems has direct customer services center across 260+ locations and two ISO 9001 certified state-of-the-art manufacturing facilities. With a mission to provide world-class information technology solutions and services to enable its customers to serve their customers better, HCL Infosystems is forever setting new standards of IT in the country. For more information, please visit www.hclinfosystems.in
About HCL Enterprise
HCL Enterprise is a leading Global Technology and IT enterprise with annual revenues of $2.2 billion. IT Products and Services contribute to revenues of over $1.1 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies & HCL
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Infosystems. The 29-year-old enterprise, founded in 1976, is one of India's original IT garage start-ups. Its range of offerings span Product Engineering, Technology and Application Services, BPO, Infrastructure Services, IT Hardware, Systems Integration, and distribution of technology and telecom products. The HCL team comprises of 25,000 professionals of diverse nationalities, who operate from 15 countries including 300 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms.
IMPORTANT
HCL Branded Products (hereinafter called “Product”) are covered by a HCL Warranty Program (hereinafter called “warranty”). To be eligible for this warranty, you, the end customer, must sign on the warranty card as an acknowledgement of the terms and conditions and return it to HCL Infosystems Ltd. together with proof of purchase (either in the form of invoice or copy of delivery Chelan) within 30 days of purchase. HCL shall at its option either provide the warranty service through its Service points or nominate the HCL Supportnet Partner (HCL SP) to provide the services to you during the warranty period. The warranty shall be provided to you only within the municipal limit of locations where HCL Service Point or its HCL SP has its offices. In other locations, you have to deliver the
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product to our nearest HCL Service point office or at the nominated HCL SP office for availing warranty support.This warranty program does not extend to any HCL product purchased from an unauthorized Dealer or Reseller.
WARRANTY PROGRAM-TERMS & CONDITIONS
1. HCL Infosystems Limited (hereinafter called HCL) warrants to you, the End customer, that the HCL branded Product (s) shall be free from defects in material and workmanship, arising under normal use, for twelve months from the date of installation or thirteen months from the date of delivery whichever is earlier. This Warranty applies to the branded HCL Products and not to Products or Software manufactured or developed by others that may be sold or distributed by HCL or its Authorized Support Partners. The Warranty and support for those third party NON-HCL Products shall be in accordance with the Terms & Conditions as stipulated and laid down by the respective Third Party Vendors. HCL products may contain re-manufactured parts equivalent to new in performance or may have been subject to incidental use.
2. This Warranty covers only the replacement of defective spare parts and Labour only. The Warranty does not cover Consumables & accessories such as batteries, Plastic/rubber parts, printer heads, AC adaptor, printer, speaker, Headphone, ink cartridge/ribbons/ toner and other consumables etc. HCL's sole obligation under this Warranty shall be, at its option, to repair or replace the field replaceable Unit (hereinafter called 'FRU') with new or qualified used FRU at its option, in the event of any failure or defect covered by the Warranty arising during the warranty period. Any FRU repaired or replaced under the warranty shall be subject to the balance of the original warranty period applying to the Product. Any FRU replaced under warranty shall become HCL's property. In no event shall HCL be liable to refund the price money.
3. Warranty is provided for qualified devices. Products not supplied or not qualified by HCL and products for which customer does not allow HCL Service Point or the HCL SP to incorporate engineering improvements will be considered non-qualified devices. If performance of Warranty is rendered difficult or impediment offered there to because of use of nonqualified devices, HCL Service Point or the HCL SP will charge customer for the increased efforts at standard rates.
4. HCL makes no warranty or representation, either express or implied, with respect to all software programs including pre-installed software, application software or other software supplied to you in the product, its quality, performance, merchantability, or fitness for a particular purpose. Nor does HCL warrant that the functions contained in this software will meet your requirements or that the operation of this software will be uninterrupted or error free. As a result, unless otherwise stated in writing, this software is sold 'as is'. Should this
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software prove defective, you, the purchaser, are assuming the entire risk as to its quality and performance as well as any costs associated with the servicing, repairing, or correction.
5. HCL and its Service Centers reserve the right to request proof of purchase (either in the form of warranty card/ certificate, Copy of delivery Chelan or invoice) with date of purchase showing model and serial number before accepting liability for any Warranty claim.
6. The end Customer shall ensure that the computer data has been fully "backed-up" before it is handed over to the representatives of HCL's Support office or the HCL SP in support of a Warranty Claim. HCL and its representative will make reasonable efforts to return your product with all your software programs, data, or information stored on any media intact. However, if during the repair of the product the contents of the hard disk or data storage media are altered, deleted or in any way modified HCL or its representatives are not responsible whatsoever.
7. Any Software pre-installed by HCL, which is lost or corrupted as a result of a computer failure giving rise to a valid dead on arrival warranty claim, will be replaced when the computer is returned to customer, provided that it has not been possible to back up the software due to fault. It is however, the responsibility of the customer to ensure this software is backed -up after initial start-up in all other circumstances.
8. The customer would bear the cost of replacing/repairing defective spares part in case the Product is out of Warranty.
9. It is the customer's responsibility to remove any options, features, parts, alterations and attachments not under warranty service prior to handing of the Product to HCL Service Point or HCL SP. HCL Service Point or the HCL SP is not responsible for any damage to or loss of such options, features, parts, alterations, attachments or any programs, data or other information stored in any part of the product returned for servicing.
10. Any change of address has to be intimated to HCL Service Point or HCL SP 15 days in advance, so that the remaining part of the Warranty can be transferred at the sole discretion of HCL to the new location. Warranty is transferable only to those locations where the support is available from HCL Service Point or HCL SP . If the product gets shifted to other locations where HCL Service Points or HCL SPs are not available, then the customer needs to take the machine to nearest Service Centre of HCL (the list is available with the reseller/HCL SP and the HCL Office). Incase the product is covered under onsite warranty support, there will not be any refund of Onsite support charges for the unused portion of Onsite support warranty. If the reinstallation is required due to the
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above cause, HCL Service Point or HCL SP may provide such service at its standard service rates.
11. Warranty will automatically get terminated after the expiry of warranty period specified in the Warranty Card, even if the system may not be used for any time during the warranty period for what so ever reasons.
12. All disputes, differences and questions what so ever which shall arise between the party here to during the warranty Agreement or afterward, touching any clause or matter herein contained, or the rights, duties and liabilities of either party in connection there with, shall be referred to sole arbitrator to be appointed by the chairman of HCL. All such arbitration proceedings shall be held in Delhi and shall be in accordance with and subject to the provision of the Arbitration & Conciliation Act 1996, or any statutory modification re-enactment thereof for the time being in force. The courts at New Delhi shall have the exclusive Jurisdiction in case of any dispute or differences in any matter relating to this warranty program.
13. The customer may permit any third party to use the Product but all the customer obligations under this warranty program shall remain in force and customer shall make good to HCL all costs, damages and expenses resulting from such use.
14. Customer located outside the city limits of a city municipality limits in which HCL or its HCL Service Center has no office shall pay HCL/ HCL Service Center Outstation Charges as specified by HCL/ HCL Service Center by way of expenses for visits to customer's location for onsite support.
15. Warranty will be null and void under the following events and would be immediately terminated : -
a. Any correction/alterations made in the printed configuration of original Warranty card.b. Any default in the payment of full price of the Product supplied by HCL or its authorized Reseller.
c. If the Product or FRU label/serial number has been altered or obscured.
d. Unauthorized modifications, tampering, abuse or misuse of the Product, repair in those cases where the Product is being or has been serviced by a third party other than HCL/HCL Service Center.
e. Use of NON-HCL media, Supplies and consumables or such items not designed for use with the products serviced under this warranty.
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f. Site conditions that do not conform to product's specification, such as air conditioner failure or unusual electrical conditions etc.
g. Other causes beyond HCL's or HCL Service Center control including but not limited to accident, natural disaster, damage caused by fire or water, riots, communal or civil disturbance, strikes, lightning or electrical disturbance, damage during transportation by customer and work performed or modification made by personnel other than HCL employees or its Service Centers.
h. Change of ownership will automatically lead to termination of Warranty .
i. Any other infringement of terms and conditions will lead to termination of Warranty.
LIMITATIONS
1. This Warranty is valid only in India.
2. This warranty is in lieu of all other express or implied warranties or condition . HCL specifically disclaim the implied warranties or condition of merchantability, and fitness for a particular purpose.
3. No liability is accepted by HCL or the HCL Service Center , for loss of profits or any consequential loss, loss of data, loss of software or the cost of software reconfiguration.
4. If the Product is not in good working order as warranted, the sole and exclusive remedy of the customer shall be at HCL option to repair, or replace the defective parts or Product. Replacement may be either new or like-new. Except such remedy, in no event shall HCL be liable for any damages of any kind, including but not limited to, direct or indirect damages, lost profits, lost savings or other special, incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise, or whether arising out of the use of or inability to use the product, even if HCL or its Authorised reseller or HCL Service Center has been advised of the possibility of such damages or any claim by any other party.
5. HCL shall not be liable for any telephone/facsimile/telex communication charges, import duty / tax/ licensing fee, transport / delivery/ insurance costs or any transportation damages incurred in returning the 'FRU' to HCL or HCL Service Center in support of a warranty claim and subsequently sending back to the customer at the location stated.
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6. The Preventive maintenance such as hard disk conditioning or recovery from software virus attacks, software virus checks, hardware diagnostic tests and cleaning are excluded from the Warranty
NOTE:
1. Receipt of Warranty Card at HCL duly signed by the customer indicates your acceptance of the Warranty Program terms & conditions, limitation, and exclusions.
2. HCL reserves the right to alter or cancel this program at any time without prior notice.
HCL Notebook
IMPORTANT
HCL Branded Products (hereinafter called "Product") are covered by a HCL Warranty Program (hereinafter called "warranty"). To be eligible for this warranty, you, the end customer, must sign on the warranty card as an acknowledgement of the terms and conditions and return it to HCL Infosystems Ltd., together with proof of purchase (either in the form of invoice or copy of delivery Chelan) within 30 days of purchase. HCL shall at its option either provide the warranty service through its Service points or nominate the HCL Supportnet Partner (HCL SP) to provide the services to you during the warranty period. The warranty shall be provided to you only within the municipal limit of locations where HCL Service Point or its HCL SP has its offices. In other locations, you have to deliver the product to our nearest HCL Service point office or at the nominated HCL SP office for availing warranty support.This warranty program does not extend to any HCL product purchased from an unauthorized Dealer or Reseller.
WARRANTY PROGRAM-TERMS & CONDITIONS
1. SCOPE:
a. Subject to the terms contained herein, HCL shall on best efforts basis provide only corrective maintenance service and replacement of deceptive parts of the Product for the period as mentioned in the warranty card in this Booklet through its Authorised Service centres in India.
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b. You shall bring the Product to Authorized Service Centre(s) for repair in case of any malfunction or any defect in the Product covered under this warranty.
c. HCL reserves the right to dispose off the Product at the risk and cost of the customer at it's own sole discretion, without incurring any liabilities whatsoever in case you do not take delivery within 30 days from the date intimated to you for collecting the Product after the warranty repair.
d. You should produce the original Warranty Card and / or proof of purchase at the time of approaching the Authorized Service centres to avail the Warranty. HCL reserves the right to refuse the Warranty in case the Warranty card and / or proof of purchase is not produced.
e. Hours of Service : Provision of Warranty service will be as per the normal working hours on the working days at the respective Authorized Service centres where the Customer approaches to avail services.
2. THE WARRANTY EXCLUDES:
a. Any Preventive maintenance including but not limited to conditioning of hard disk or recovery from software virus attacks, software virus checks, hardware diagnostic test and cleaning; or
b. Any peripheral items such as connectivity items, headphones, adapter, battery, memory cards, carry case, built in or external devices such as fax / data/ voice modem, wireless LAN Card, Blue tooth card, any telecommunication devices; or
c. Any item not forming part of the product including any part sourced by you through the third party; or
d. Any plastic parts, consumable, casing, covers, connectivity adopter, memory card, rubber parts and soft / carrying casee. Onsite Service and repair of the product.3. THIS WARRANTY SHALL BE VOID IF THERE IS ANY:
a. Unauthorized correction / alterations made in this Warranty card.
b. Default in the payment of full price of the product supplied by HCL or its authorized Reseller.
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c. Unauthorized modifications, tampering, misuse, abuse or misuse of the product including where the product is being or has been serviced by a third party other than authorized service Center(s).
d. Product label / serial numbered is altered or obscured.
e. Failure or detect was attributable to any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation, improper connection with any peripheral, external electrical fault.
4. HCL's sole obligation under this Warranty shall be, at its option, to repair or replace the defective parts with new or qualified used parts. Any such parts or component replaced during Warranty shall become the property of HCL. Any part repaired or replaced under the warranty shall be subject to the balance warranty period applying to the Product. In no event shall HCL be liable to refund the price money.
5. You shall ensure that the Product data has been fully "backed-up" before it is handed over to the representatives of Authorized Service Centre in support of a Warranty Claim. HCL and its representative will make reasonable efforts to return your product with all your software programs, data, or information stored on any media intact. HCL or its representatives are not responsible whatsoever if during the repair of the product the contents of the hard disk or data storage media is altered, deleted or in any way modified.
6. Receipt by the Authorized Service center of Product does not mean that Product will be repaired without cost to you. If the authorized service center determines that the repairs not covered under Warranty you will be duly notified if you were to authorize the repairs not covered under the Warranty you will be responsible for paying the current repair charges.
7. Any Software pre-installed by HCL, which is lost or corrupted as a result of Product failure giving rise to a valid dead on arrival warranty claim, will be replaced when the Product is returned to customer, provided that it has not been possible to back up the software due to fault. It is however, the responsibility of the customer to ensure this backed-up after initial start- up in all other circumstances.8. Any Software pre-installed by HCL, which is lost or corrupted as a result of Product failure giving rise to a valid dead on arrival warranty claim, will be replaced when the Product is returned to customer, provided that it has not been possible to back up the software due to fault. It is however, the responsibility of the customer to ensure this backed-up after initial start- up in all other circumstances.
9. You shall be responsible to remove any options, features, parts, alterations and attachments not under warranty service prior to handing of the Product to the Authorised
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service center. HCL shall not be responsible for any damage to or loss of such options, features, parts, alterations, attachments or any programs, data or other information stored in any part of the product returned for servicing.
10. Warranty will automatically get terminated after the expiry of warranty period specified in the Warranty Card, even if the Product may not be used for any time during the warranty period for what so ever reasons.
11. Not withstanding anything else contained herein, HCL shall not be liable for any delay in performing its obligations hereunder if such delay is caused by circumstances beyond its reasonable control (including without limitation any delay caused by any act or omission of the other party). HCL shall endeavour (but shall not be under obligation) to notify the customer of the reasons for the delay (and the likely duration of the delay).The performance of HCL's obligations shall be suspended during the period that the said circumstances persists and HCL shall be granted an extension of the time for performance equal to the period of the delay.
12. HCL specifically disclaim any implied warranties or condition of merchantability,and fitness for a particular purpose.
13. This warranty is personal to the customer and is not transferable.
14. HCL may assign any of its right and/or obligations, either in whole or in part, to any of its affiliates or any third party. HCL may also at its discretion enter into any sub-contract with any person for the performance of any part of this warranty or appoint any authorized service provider.
15. Not withstanding anything else contained herein, HCL shall not be liable to the customer for any loss of profits or loss of data or loss of software or the cost of software reconfiguration or any loss or damage sustained or incurred by the Customer or any third party or any direct or any indirect or consequential loss including without limitation, personal injury or loss of business, profit, revenue, data or programs, and all other commercial damages whether arising from negligence,breach of contract or any delay in repair of the product howsoever.16. All disputes, differences and questions what so ever under this warranty shall be referred to sole arbitrator to be appointed by HCL. All such arbitration proceedings shall be held in Delhi and shall be in accordance with and subject to the provision of the arbitration & conciliation act 1996, or any statutory modification re-enactment thereof for the time being in force. The courts at New Delhi shall have the exclusive jurisdiction in case of any disputes or differences in any matter relating to this warranty program.
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17. The LCD, screen used in this Notebook is an exceptionally high technology product with millions of thin film transistors giving you a very fine picture detail. Occasionally a few non-active pixels may appear on the screen as a fixed point of red, green, blue, white or black color. These symptoms are normal with LCD screens and do not indicate a problem or defective panel. HCL owns no responsibility for such manufacturing limitations and hence the LCD screen is not subject to replacement during the period of warranty.
ME Gaming Console
OVERVIEW
The purchase of every HCL Handheld Gaming Console is backed by HCL’s Best Assured standard customer care support and service infrastructure, which enables your access to prompt and effective assistance when you need it. This HCL Best Assured support offers you, several convenient options to reach us all through the year. All this to provide you, our privileged customer, our award winning Best Assured comprehensive customer care service!!
HCL branded Handheld Gaming Console is covered by a free replacement warranty for a period of THREE MONTHS from the date of purchase.
Warranty Service is available on HCL working days during 9.00am to 5.30pm and excludes public holidays. The warranty is applicable in INDIA only.
TERMS & CONDITIONS
1. HCL warrants the product to be free from defects in material and workmanship, arising under normal use for a period of three months from the date of Invoice. HCL reserves the right to request proof of purchase (either in the form of warranty card or installation note or delivery challan or invoice copy) with date of purchase showing model and serial number before accepting any liability for warranty claim.
2. HCL's sole obligation under the warranty shall be to replace the defective Handheld Gaming Console with a new one or a similar model of equivalent value, if the same model is not available, in the occurrence of any failure or defect covered under the warranty during the warranty period. The warranty is provided only on console and not on other in-box contents like batteries, chargers, cables, headphones, etc.
3. Any Handheld Gaming Console replaced under the warranty shall be subject to the balance of the original warranty period applicable to the product.
4. If HCL determines that the replacement is not covered under the warranty, you will be duly notified.
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5. The customer of HCL Handheld Gaming Console would need to bring in the defective product to the HCL Service Centre to make a request for free replacement along with original purchase invoice or warranty card.
LIMITATIONS
1. All other express or implied warranties, including the implied warranty of merchantability and fitness for a particular purpose, are hereby disclaimed.
2. If the Handheld Gaming Console is not in good working order as warranted, the sole and exclusive remedy shall be replacement of the Handheld Gaming Console with a new one or a similar model of equivalent value.
3. This warranty extends only to original purchaser and is non-transferable.
4. This warranty program does not extend to any product purchased from an unauthorized dealer or reseller.
5. HCL may assign any of its rights and / or obligations, either in whole or in part, to any of its affiliates or any third party. HCL may also at its discretion enter into any sub contract with any person for the performance of any part of this warranty or appoint any authorized service provider.
6. Warranty will automatically get terminated after the expiry of warranty period specified in this document, even if the product may not be used for any time during the warranty period for whatsoever reasons.
EXCLUSIONS
The warranty shall be void if:-
1. Product or part label / serial number has been removed, damaged, altered, or obscured. Failure or defects of the product or part has been resulted from or attributable to:2. Modification, service, maintenance or repair done other than by a HCL representative or HCL authorized partner.
3. Any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation and connection, external electrical fault leading to hardware/ component failure/ burnt and any fire accidents which damage the hardware and the components.
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4. Operation outside the usage parameters stated in the user documentation that- Improper physical/ electrical or operating environment.Loss or damage in transit.
5. Unauthorized correction/ alterations made in invoice copy/ installation note.
6. Default in the payment of full price of the product supplied by HCL or its authorized reseller.
LIMITATIONS OF LIABILITY
If the HCL Handheld Gaming Console fails to work as warranted, HCL's maximum liability under the limited warranty is expressly limited to the lesser of the price paid for the product or replacement of Handheld Gaming Console that malfunction in conditions of normal use. Except as indicated above, in no event will HCL be liable for any damages caused by the product or the failure of the product to perform, including any lost profits or savings, business interruption, loss of use or any other commercial or economic loss of any kind, or special, incidental, or consequential damages. HCL is not liable for any claim made by a third party or made by you for the third party. This limitation of liability applies whether damages are sought, or a claim is made, under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim or any other claim. This limitation in liability cannot be waived or amended by any person. This limitation of liability will be effective even if you have advised HCL, or an authorized representative of HCL, of the possibility of any such damages or even if such possibility were reasonably foreseeable.
DISCLAIMER
1. Small horizontal lines may appear on your TFT display when batteries need replacement.
2. Small bright dots may appear on your TFT display when you turn the console on. Your display contains an extremely large number of thin film transistors (TFT) and is manufactured using high precision technology. Any small bright dots that may appear on your display are intrinsic characteristics of the TFT manufacturing technology.
CUSTOMER RESPONSIBILITES
To enable HCL to provide the best possible support and service during the limited warranty period, you will be required to:
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1. Ensure that all manufacturers' labels (such as serial numbers) are in place, accessible, and legible.
2. Maintain an environment consistent with product specifications and supported configurations.
FORCE MAJEURE
HCL will not be liable in any manner whatsoever in the event prevented or delayed in the performance of any of its obligations due to conditions constituting Force Majuro, which shall include but not limited to, outbreak of war/diseases, strikes, curfew, concerted action of workmen, riots, communication failure, abnormal situation of the OEM supplier, natural disasters, accidents, regulations of the Government of India or any other foreign country, etc.
Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the courts of New Delhi.
NOTE: HCL reserves the right to alter or cancel the warranty program at any time without prior notice.
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