HCL AXON’s Mobility Framework

Value from Mobile

Mobility Challenges Marketplace, Technology and Business Alignment

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We live in a “Post-PC World.” Smart phones and tablets outnumber personal computers; employees and customers expect relevant, useful applications regardless of technical limitations.

88 of the companies on the Fortune 100 list either testing or deploying applications on the iPhone; 80 of the Fortune 100 list are also now testing or deploying iPads. – Jan 2011

Mobility Challenges

Number of Smart Devices and Expectations

Business Strategies and Priorities

Technology

Standardization

Interoperability

Security

UX

Performance

Availability

Typical Prioritization Determining Relevant Use Cases

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Sophisticated integration requirements: field force productivity applications that mobile-enable enterprise backend (e.g. CRM, ERP, SCM)

Improve productivity, quality and cost

Target big and inefficient spending

Provide new location-dependent services

Device provisioning, Help Desk and application maintenance, device and application management

High Volume, less complicated integration: find and suggest products and locate stores, track orders, review purchases, and aggregate social media

Customer Facing Mobile Commerce

applications

‘Mobilizing’ Enterprise

Applications

Devices and Communications

Management

Use cases for applications provide insight into the infrastructure required and degree of integration with enterprise systems.

Business-Consumer

Business-Employee

Managed Mobility

HCL AXON’s Framework Align Business Drivers and Mobility

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1. Business Processes are disrupted and the connected customer sits at the center of operations; this requires businesses to rethink all aspects of doing business and customer engagement

2. Applications are a key enabler of Multi-channel & Mobile transformation that may change some businesses but will also provide opportunities growth and competitive advantage

3. Sustained Execution of a Multi-channel / Mobile vision is a real challenge, from technology integration to business process realignment

Determine Business Priorities

Design Roadmap

Develop Applications Deploy Manage

Mobility

Business requirements drive the selection of applications and their priority. Applications in the field require proactive management for continued value.

Better Approach Alignment of Business Priority and Application Selection

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Employee/ Customer Satisfaction

Product/ Service Quality

Generate Revenue

Manage Cost

Transaction History and Customer

Support

Mobile Order and Inventory

Management

Paperless vehicle tracking system

Mobile dispatch and shipment

tracking

First step: each mobile applications will have impact on one or more areas. Select existing applications or templates that address most important requirements.

Order Management and Payment Transactions

Evalu

ate Del

iver

Established HCL Mobility CoE

HCL AXON Innovation Lab Mapping Need to Delivered Mobility Value

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Client Prototypes & Proof of Concepts

Enterprise Mobility Roadmap Assessments

Mobile Application Templates & Demonstrators

Managed Mobility

Regional SUP Mobility Innovation Teams

SUP Enterprise Mobility CoE

Established in 1999 1,250+ FTE’s

Mobile Application Implementation & Integration

Client Co-Innovation and Co-investment

Application Development Characteristics, Platforms, and Scope

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Features

Location Media & Social Networks Sensors

Platforms

iOS Android HTML 5

Utility Applications

IT Service & Ops Mgmt Network Ops Mgmt Data Center Energy Mgmt Data Center Security &

Surveillance Mgmt

Enterprise User Applications

Corporate Email Calendar GPS / LBS Enterprise IM Unified Communications Workspaces

CRM / SFA ERP / SCM Filed Force Automation Time Mgmt / Billing Search Other LOB Applications

Customer Experience

Customer Facing Apps Mobile Payments Mobile Coupons mCommerce Platforms Bar / QR Codes

Vertical Applications

Online & Entertainment

Retail Financial Services

Pharma & Hospitality

Government & Public Services

Media & Publications

Manufacturing & Auto

Mobile Applications

Device Management

Managed Mobility Establish the Opportunity for Continuous Improvement

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Procurement & Provisioning

Device Activation Initial App Install &

Configuration Firmware Customization Device Procurement &

Allocation Policies

Mobile Device Management

Self Service Automated Device

Configuration Policy Management Remote OTA backup /

update

Mobile App Management

Application Black & White Lists

Application Provisioning & Configuration

Remote / OTA Updates Application Removal

End User Support

Self Service Remote Diagnostics Remote User Assistance Remote Administration Remote Device Control /

Management

Expense Management

Invoice Processing Inventory Management

Call Details, Record Alerts & Charge Back Service & Equipment Requests

Security Management

Remote Device Lock / wipe Threat Management Software Device Data Protection Client VPN Two Factor Authorization Compliance Enforcement Identity & Access Management

Service Management

Outage Monitoring Service Level Management

Utilization Monitoring Policy Compliance & Governance

Gain Visibility Identify Trends Align Resources Evaluate and Adjust

Demo

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mSAM Mobile Service Asset Management

HCL AXON For Your Mobility Lifecycle

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450+ Global Customers strategic IT partner to Global corporations, adding value, flexibility and co-innovation

Business Value Led Approach to initiate and business benefits led

approach to deliver programs/projects

150+ projects Unmatched Global Mobile Capability including HCL’s Engineering Services, Infrastructure & vertical domains

20+ Robust and Evolving Mobile Partner Ecosystem that complements

for faster “Speed to Market”

70+ Solutions/IP’s/Tools and Accelerators improving productivity and outcomes of projects. Collaborative investments with customers e.g. Eli Lily 5

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QUESTIONS AND ANSWERS

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