Success, failure and everything in between

Hazell Carr Quotable companion

04 Introduction

IntroductionHazell Carr is the firm behind the successful delivery of complex regulatory and actuarial projects for some of the largest organisations in the UK. We provide talented people to help our clients evolve and grow in response to changing market and regulatory conditions. From our long-standing experience of providing interim technical resource, we know a lot about ambition, hard work, adversity but thankfully mostly about success. This book shares some memorable quotations from successful figures from many walks of life. Whether their success was in business, sport, or the arts, the formula was generally the same: understand what you want to do, work hard, learn from mistakes and keep aiming for the best possible result. And that’s exactly what we do at Hazell Carr ; bringing these attributes to our clients, whether large or small, public or private, to make them more effective, more efficient and more successful.

Success is the ability to go from failure to failure without

losing your enthusiasm.

Winston Churchill, former Prime Minister

Success

05

I don’t measure a man’s success by how high he climbs but how high he bounces when he hits the bottom.

General George S. Patton, United States Army Officer

A successful person is one who can lay a firm foundation with the bricks that others throw at him or her.

David Brinkley, journalist

The only thing that ever sat its way to success was a hen.

Sarah Brown, actress

If at first you don’t succeed, try, try again. Then quit. There’s no point in being a damn fool about it.

WC Fields, comedian

06 Success

You cannot sit on the road to success for if you do, you will get run over.

Anonymous

The successful person makes a habit of doing what the failing person doesn’t like to do. Thomas Edison, inventor

Success is neither magical nor mysterious. Success is the natural consequence of consistently applying the basic fundamentals.

Jim Rohn, entrepreneur

The toughest thing about success is that you’ve got to keep on being a success.

Irving Berlin, composer

Success 07

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

Colin Powell, former US Secretary of State

To be a success in business, be daring, be first, be different.Henry Marchant, lawyer

A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success.Elbert Hubbard, author

The most important aspect of my personality, as far as determining my success goes, has been my questioning conventional wisdom, doubting experts and questioning authority. While that can be painful in your relationships with your parents and teachers, it’s enormously useful in life.Larry Ellison, co-founder, Oracle Corporation

08 Success

I am the greatest, I said that beforeI even knew I was.

Muhammad Ali, boxer

Ambition

09

10 Ambition

A young man without ambition is an old man waiting to be. Steven Brust, author

In this country, when you finish second, no one knows your name. Frank McGuire, athletics coach

If the leader is filled with high ambition and if he pursues his aims with audacity and strength of will, he will reach them in spite of all obstacles. Carl Von Clausewitz, Prussian military thinker

I’ve got a great ambition to die of exhaustion rather than boredom. Thomas Carlyle, philosopher

Ambition 11

Ambition is the path to success. Persistence is the vehicle you arrive in.Bill Bradley, basketball player

If you think you are too small to have an impact, try going to bed with a mosquito. Anita Roddick, founder, The Body Shop

Anything is possible if you’ve got enough nerve. J. K. Rowling, author

Ambition may be defined as the willingness to receive any number of hits on the nose. Wilfred Owen, poet

12 Ambition

Don’t be afraid to give up the good to go for the great. John D. Rockefeller, founder, Standard Oil Company

Intelligence without ambition is a bird without wings.Salvador Dali, artist

Ambition is a dream with a V8 engine.Elvis Presley, singer

Focussing your life solely on making a buck shows a certain poverty of ambition. It asks too little of yourself. Because it’s only when you hitch your wagon to something larger than yourself that you realise your true potential.Barack Obama, US President

I want to be thoroughly used up when I die, for the harder I work,

the more I live.

George Bernard Shaw - Irish playwright and co-founder of the London School Of

Economics

Hard Work

13

It’s not the hours you put in your work that count, it’s the work you put in the hours.Sam Ewing, baseball player

I never did anything worth doing by accident, nor did any of my inventions come by accident. They came by work.Thomas Edison, inventor

Satisfaction does not come with achievement, but with effort. Full effort is full victory.Mahatma Gandhi, statesman

Without hard work, nothing grows but weeds.Gordon B. Hinckley, religious leader

14 Hard Work

I do not believe in excuses. I believe in hard work as the prime solvent of life’s problems.James Cash Penny, founder, JC Penny

If you don’t drive your business, you will be driven out of business.B.C. Forbes, founder, Forbes magazine

Talent is cheaper than table salt. What separates the talented individual from the successful one is a lot of hard work.Stephen King, author

I wish it grew on trees, but it takes hard work to make money.Jim Cramer, author

Hard Work 15

Enjoy your sweat because hard work doesn’t guarantee success, but without it you don’t have a chance.Alex Rodriguez, american baseball player

I do not know anyone who has got to the top without hard work. That is the recipe. It will not always get you to the top, but should get you pretty near.Margaret Thatcher, former Prime Minister

Hard work keeps the wrinkles out of the mind and spirit.Helena Rubinstein, entrepreneur

Do not be a hard worker, but be a smart worker.Mykhel Trinitaria, web developer

16 Hard Work

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the

customer experience a little bit better.

Jeff Bezos, founder, Amazon

Customers

17

18 Customers

Your most unhappy customers are your greatest source of learning.Bill Gates, co-founder, Microsoft

Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.Brian Tracy, author

I get asked a lot why Apple’s customers are so loyal. It’s not because they belong to the Church of Mac! That’s ridiculous.Steve Jobs, co-founder, Apple

A man without a smiling face must not open a shop.Chinese proverb

Customers 19

There is only one boss. The customer. And he can fire everybody in the company from the Chairman on down, simply by spending his money somewhere else.Sam Walton, founder, Wal-Mart

There are no traffic jams along the extra mile.Roger Staubach, athlete

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.Henry Ford, founder, Ford Motor Company

If you’re not serving the customer, you’d better be serving someone who is.Karl Albrecht, founder, Aldi

20 About Hazell Carr

About Hazell Carr

Success In spite of challenging market conditions and changing regulatory requirements, our innovative resource solutions and committed workforce have enabled us to grow year on year.

Ambition It’s simple. Our ambition is to be the market leading provider of technical resource and expertise.

Hard work At Hazell Carr, we work hard and work smart. Our specialist resourcers, operations and relationship experts are responsible for supplying more than 1,000 consultants

to client sites annually. Customers Over the last 5 years we have worked with over 100 organisations, including the largest banks, building societies and insurers in the UK, delivering complex regulatory projects.

Teamwork Teamwork is the lifeblood of Hazell Carr. With a team of 2,500 consultants available for projects at short notice, we work with our clients to create solutions that achieve measurable results. Change Change is certain. Without it we cannot move forward. We embrace change and the opportunities it brings for our clients. Leadership We have invested significantly in finding and retaining industry leading experts, as well as developing our systems and processes, to ensure that we can continue to provide leading edge solutions to our clients.

Failure 15 years’ of learning (and a few scars along the way) has led to us having over 98% client retention.

About Hazell Carr 21

Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.Larry Winget, author

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.Steve Jobs, co-founder, Apple

I was with some Vietnamese people recently, and some of them were smoking two cigarettes at the same time. That’s the kind of customers we need!Jesse Helms, former United States Senator

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.Donald Porter, actor

22 Customers

If I have seen further it is by standing on theshoulders of giants.

Sir Isaac Newton, scientist

Teamwork

24 Teamwork

Coming together is a beginning. Keeping together is progress. Working together is success.Henry Ford, founder, Ford Motor Company

To be successful, you have to be out there, you have to hit the ground running, and if you have a good team around you and more than a fair share of luck, you might make something happen.Richard Branson, founder, Virgin Group

We must all hang together, or assuredly, we shall all hang separately.Benjamin Franklin, US statesman/scientist

Sure there’s no “I” in “team”, but there is a “ME”!David Brent, The Office

Teamwork 25

If we are together nothing is impossible. If we are divided all will fail.Winston Churchill, former Prime Minister

Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has. Margaret Mead, anthropologist

Alone we can do so little; together we can do so much.

Helen Keller, author

Teams should be able to act with the same unity of purpose and focus as a well motivated individual.Bill Gates, co-founder, Microsoft

26 Teamwork

Wearing the same shirts doesn’t make you a team.Buchholz and Roth, authors

A few harmless flakes working together can unleash an avalanche of destruction.Larry Kersten, author

No one can whistle a symphony. It takes an orchestra to play it. Winston Churchill,

former Prime Minister

The ideas that come out of most brainstorming sessions are usually superficial, trivial, and not very original. They are rarely useful. The process, however, seems to make uncreative people feel that they are making innovative contributions and that others are listening to them.A. Harvey Block

Change

27

Here’s to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes... the ones who see things differently - they’re not fond of rules... You can quote them, disagree with them, glorify or vilify them, but the only thing you can’t do is ignore them because they change things... they push the human race forward, and while some may see them as the crazy ones, we see genius, because the ones who are crazy enough to think that they can change the world, are the ones who do.Steve Jobs, co-founder, Apple

If you do what you’ve always done, you’ll get what you’ve always gotten.Tony Robbins, author/entrepreneur

To improve is to change; to be perfect is to change often.Winston Churchill, former Prime Minister

It is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change.Charles Darwin, naturalist

The only difference between a rut and a grave is their dimensions.Ellen Glasgow, author

28 Change

When you are through changing, you are through.Bruce Barton, politician

The world hates change, yet it is the only thing that has brought progress.Charles Kettering, inventor

Change before you have to.Jack Welch, former Chairman, General Electric

People always fear change. People feared electricity when it was invented, didn’t they? People feared coal, they feared gas-powered engines... There will always be ignorance, and ignorance leads to fear. But with time, people will come to accept their silicon masters.Bill Gates, co-founder, Microsoft

Change 29

Failure is not fatal, but failure to change might be.John Wooden, basketball player

Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek.Barack Obama, US President

He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.Harold Wilson, former Prime Minister

Change is the law of life. And those who look only to the past or present are certain to miss the future.John F. Kennedy, former US President

30 Change

Management is the map that guides a company to find its way, but leadership is the compass that points the

direction to a company’s “true north”.

Ron Dennis, executive chairman, McLaren Group

Leadership

31

Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.David Ogilvy, advertising guru

There is only one way to get anybody to do anything. And that is by making the other person want to do it.Dale Carnegie, author

A man who wants to lead the orchestra must turn his back on the crowd.James Crook, businessman

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.John Quincy Adams, former US President

32 Leadership

Motivate them, train them, care about them, and make winners out of them... they’ll treat the customers right. And if customers are treated right, they’ll come back.John Marriott, founder, Marriott Corporation

Hire what you don’t know.Allan Leighton, former CEO, ASDA

The great leaders are like the best conductors – they reach beyond the notes to reach the magic in the players.Blaine Lee, author

A true leader has to have a genuine open-door policy so that his people are not afraid to approach him for any reason.Harold S. Geneen, former President, ITT Corporation

Leadership 33

Leaders grasp nettles.David Ogilvy, advertising Guru

A leader has the vision and conviction that a dream can be achieved. He inspires the power and energy to get it done.Ralph Lauren, designer

A good leader is not the person who does things right, but the person who finds the right things to do.Anthony T. Dadovano, author

Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.Colin Powell, former US Secretary of State

34 Leadership

Failure is simply the opportunity to begin again, this time more intelligently.

Henry Ford, founder, Ford Motor Company

Failure

35

36 Failure

If you’re going through hell, keep going.Winston Churchill, former Prime Minister

I don’t know the key to success, but the key to failure is trying to please everybody.Bill Cosby, actor

Most great people have attained their greatest success just one step beyond their greatest failure.Napoleon Hill, author

If at first you don’t succeed, find out if the loser gets anything.William Lyon Phelps, educator

Failure 37

Enjoy failure and learn from it. You can never learn from success.James Dyson, founder, Dyson

I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.Michael Jordan, basketball player

Sometimes by losing a battle, you will find a new way to win the war.Donald Trump, chairman, The Trump Organisation

Failure is the condiment that gives success its flavour.Truman Capote, author

I have not failed 10,000 times. I have successfully found 10,000 ways that will not work.Thomas A. Edison, inventor

Failure is simply a few errors in judgement, repeated every day.

Jim Rohn, entrepreneur

The majority of men meet with failure because of their lack of persistence in creating new plans to take the place of those which fail.Napoleon Hill, author

If at first you don’t succeed, remove all evidence you ever tried.David Brent, The Office

38 Failure

And finally...what we do

Providing expert resource We provide our clients with smarter resources to help them meet the challenges of a competitive and fast-moving marketplace.

Rapid deployment Hazell Carr is able to provide consultants within days’, or even hours’, notice, meaning our clients can respond swiftly and decisively to new challenges.

Range of talent With more than 2,500 consultants available for projects across the UK, our clients have access to an enviable range of talent with niche skills and experience.

Multiple sectors Hazell Carr has experience across multiple regulated industries, from banking and insurance in the financial services, through to water and energy in the utilities industries.

Track record We successfully deliver hundreds of regulatory projects every year and have worked with many of our clients repeatedly for over 15 years. The Hazell Carr brand is synonymous with hard work and good practice.

And finally...what we do 39

www.hazellcarr.com

t 0118 951 3971e contact@hazellcarr.com