hange password & secret questionmedia.catawba.edu/catlink/documents/pwandsecques.pdfhange...
TRANSCRIPT
Change Password
Change Password & Secret Question Information Technology
1. Login to CatLink 2. On the Home tab, click Change Pass-
word link in User Information channel (under photo channel on right of screen). Enter your password, then scroll down to Change Password section of display
3. Enter a New Password, and repeat it in
Confirm Password (see box at right for policy and rules on passwords)
4. Click Change button 5. As soon as you see the “Wait x
minutes…” message (appears after you click Change), close ALL open programs and SHUT DOWN the computer
6. Wait at least 5 minutes before rebooting computer and/or attempting to login to CatLink with the new password
Catawba Password Policy
(Effective 6/24/2013—changes from previous policy denoted in red)
Must be changed at least every 120 days (approximately 4 months)
Must be between 8 and 16 characters (no special characters such as # or ;)
Must contain at least one letter, one number, and one uppercase letter
Is case-sensitive
Can never be reused or repeated
Cannot be similar to your previous password
Cannot include your username or the word password
You will be emailed a notification 30 days prior to the deadline to change
your password, and then again at 7 days prior On campus, shut down your computer (and other devices) at password change!
Failure to shut down your computer when you change your password while on campus will prevent you from staying online. You must also shut down any other devices (i.e. smartphone, tablet, Kindle, etc.) when changing your Cataw-ba password.
If you are off-campus when you change your password (connected to your home network or an out-of-town network), you do not have to shut down when you see the “Wait x minutes…” message, but you must close CatLink and any other Catawba resources and programs for at least 5 minutes before logging back in with your new password.
GREAT tips for changing your Catawba password...
Do it just before a new semester begins—if you change to a new password just before the beginning of each Spring, Summer, and Fall semester, you should be able to avoid having your password expire
Do it while you are off campus — you still must close any open Catawba webpages, but you won’t have to shut down your computer
Do it just before you shut down your computer for the night—to skip the x minute wait; remember to login with your new password the next day
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Why do I need to shut down my laptop when I change my Catawba password if I’m on campus? If you’re on campus when you change your password, you are logged in to the Catawba network with your “old” password up until the moment when you submit a “new” password. The network can’t keep you connected on both the “old” password and the “new” password at the same time, and will likely drop your network connection. Wait at least 5 minutes before attempting to log in again with the “new” password.
What about my other devices—smartphone, tablet, Kindle, etc.—do I need to turn them off when I change my password? You should put your smartphone in airplane mode before you change your Catawba password. It’s also a very good idea to turn other devices off when changing your Catawba password—wait 5 minutes , turn them back on and update with new password.
Change Password FAQs
I:\CS\Documentation\help desk\PWandSecQues.PDF Page 1 Last revised: 2/18/2014
ALL CATAWBA USERS Quick Reference Guide Need help? https://helpdesk.catawba.edu or call 704-637-4666 (ext. 4666)
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Why can’t I just call the Help Desk and get my password changed, and how can Secret Question help me? For security reasons, the IT Help Desk requires photo identification to reset your password, which means that you must bring photo ID to the Help Desk during business hours—this cannot be done over the phone. When you set up a Secret Question, however, you can reset your password yourself online, without having to physically come to the IT Help Desk.
What if I’m not sure about the question, answer, or email address I used for Secret Question? You can open CATAWBAlerts and check your Secret Question information at any time. If you wish, you can change the question or answer, or select a different email address for your contact—make sure to click Update to submit and process any changes.
1. Login to CatLink 2. On the Home tab, click the Secret
Question link in the User Information channel
3. You’ll see the CATAWBAlerts screen—scroll down to Secret Question
4. On the Alternate Email field, click the drop-down arrow to select a validated email address
5. Click in the Question field and enter a secret question of your choice
6. Click in the Answer field and enter an-swer to your secret question (Caution: your secret answer is case-sensitive!)
7. Click Update
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How to use Secret Question
I:\CS\Documentation\help desk\PWandSecQues.PDF Page 2 Last revised: 2/18/2014
1. Go to CatLink login screen
2. Click Login—there is no need to enter username or password
3. Click Forgot your password? link (below red SIGN IN button)
4. Enter your Username on pop-up window, click Next button
5. Enter Secret Question Answer on next pop-up window, click Next button
Note that your Secret Question Answer is case-sensitive and must be typed exactly the same as when you set it up 6. You’ll see a notification pop-up to let you know that an
email message has been sent to your alternate email ad-dress—open your alternate email and read that message
7. You must follow directions in the email message—your password will not be reset unless you click link in message
If you are unable to use Secret Question to reset your password, you will have to come to the IT Help Desk with photo ID to get it reset.
Secret Question FAQs
VERY IMPORTANT NOTES ABOUT SETTING UP SECRET QUESTION In order to use Secret Question to help you reset a forgotten/expired password, you must set it up BEFORE you need to use it. IT
very strongly recommends that you set up Secret Question when you access CATAWBAlerts the very first time. You must have at least one validated email address registered in CATAWBAlerts in order to set up your Secret Question. You will
not see the fields for alternate email, secret question or answer until you provide a valid email address in CATAWBAlerts. For more info, click the CatawbAlerts Guide link in the User Information channel of the Home tab.
Secret Question
Note: Secret Question resets your password to your social security number with dashes.