21 Oxbow Lane, Northford, CT 06472Home: 2034844672 | Cell: 2036414585

hpaternoster@my.ccsu.edu

hpaternoster.com

PROFESSIONAL SUMMARYTo obtain a position which enables me to be a creative team member where I am ableto contribute with hard work and overall make the team stronger by putting mypassion and creativity together.

SKILLSTeam player Social mediaHighly organized Advanced knowledge of newsroomFast learner computer systemsSuperior verbal and written Studio productioncommunication skills Photo editing and retouchingCalm under pressure Blogging expertComposed HTML and CSSAnalytical thinker Web contentExceptional attention to detail PowerPoint presentationsExcellent interpersonal skills Adobe PhotoshopNatural leader Final CutPro

WORK HISTORYFront desk assistant/Child care October 2014 to CurrentBig Sky - Newington, CT

Greeted customers entering the gym to ascertain what each member wanted orneeded.Politely assisted gym members in person and via telephone.Provided an elevated customer experience to generate a loyal client?le.Helped drive sales goals and achieve monthly quotas.Set up and explained new membership contracts.

Customer Service February 2014 to CurrentSports Authority - Farmington, CT

Greeted customers entering the store to ascertain what each customer wanted orneeded.Politely assisted customers in person and via telephone.Recommended, selected and helped locate and obtain out-of-stock product basedon customer requests.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Investigated and resolved customer inquiries and complaints in a timely andempathetic manner.Directed calls to appropriate individuals and departments.Organized store merchandise racks by size, style and color to promote visually

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appealing environment.Recommended alternative items if product was out of stock.

Camp Counselor July 2014 to Kidz Kamp - North Branford

Encouraged good behaviors using the positive reinforcement method.Established a safe play environment for the children.

Encouraged children to be understanding of and patient with others.

Camp Counselor July 2013 to SkyHawks Sports Camp - New Haven County, CT

Encouraged good behaviors using the positive reinforcement method.Established a safe play environment for the children.Taught children life skills through sportsEncouraged children to be understanding of and patient with others.Allowed for ample outdoor recreation time.

Cashier August 2010 to Mobil - Northford, CT

needed.Learned to cope with problems that came upTook up new responsibilities such as closing storeRang out customers and distributed tobacco products

EDUCATIONNorth Branford High SchoolNorth Branford, CTHigh School Diploma:

3.0 GPARecipient of North Branford Girls Soccer Club ScholarshipRecipient of Matthew Picciuto ScholarshipTop 50 % of classMember of varsity soccer, basketball and track team

Central Connecticut State UniversityNew Britain, CTBachelor of Arts:

2.90 GPAMinor in Journalism and MarketingMember of Communications ClubBroadcasting courseworkPublic Relations, Communications and Mass Communications courseworkMarketing and Advertising coursework

CERTIFICATIONSCPR and First Aid Certified

ADDITIONAL INFORMATIONVolunteered time at ParaDYM, Inc. in New Britain, CT

2012

Current

August 2014

Organized small groups of children while transitioning to and from outdoor play.

Communicated openly with children's parents about daily activities and behaviors.

August 2013

August 2012

Greeted customers entering the store to ascertain what each customer wanted or

ParaDYM provides an after school program offering media literacy, transmediaproduction, social entrepreneurship and life skill training that prepares youth forpost high school educational & vocational opportunities and for successfultransitions into the workforce.Filmed Central Connecticut State University's Women's Soccer gamesWorked withCentral Connecticut State University's A.D for communication andmedia services for CCSU sports