hacking health usability matters ux workshop

Download Hacking Health Usability Matters UX Workshop

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1. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 We make technology work for people. @umatters 2. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Hello. Nice to meet you. Terry Costantino Principal Usability Matters Adie Margineanu User Experience Designer Usability Matters 3. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Agenda The UX Process (5 min) Project Model Canvas (10 min + 30 min + 5 min) User Journey Map (10 min + 30 min + 5 min) Launching into Design (15 min) 4. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 User experience encompasses all aspects of the end-user's interaction with the company, its services, and its products. Nielsen Norman Group http://www.nngroup.com/articles/denition-user-experience/ S E C T I O N 1 W H A T I S U X ? 5. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 How do you create a great user experience? S E C T I O N 1 W H A T I S U X ? Development Research 6. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 What, why, and for whom?S E C T I O N 1 W H A T I S U X ? Development Research Technical Considerations Content Strategy 7. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Introducing the project model canvas S E C T I O N 2 P R O J E C T M O D E L Adapted from http://www.businessmodelgeneration.com/canvas/bmc 8. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 S E C T I O N 2 P R O J E C T M O D E L 9. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 10. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Help Canadians reduce their risk of heart disease and stroke. 11. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 12. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Redesign the risk assessment tool to: Make it work well on devices of all sizes (responsive) Add functionality that keeps visitors engaged over time, such as goal setting and tracking Upgrade infrastructure to support future integration with other eTools 13. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 14. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Internal HSF participants: Project sponsor Project owner Project manager Content specialist Wider HSF stakeholders External vendor participants: UX designer Graphic designer Front-end developer Back-end developers Others, as needed 15. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 16. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 80% of Canadian adults with more than 1 risk factor (~6 million Canadians aged 45-64) Current Risk Assessment users: 2/3 of users are females Mean age close to 50 (middle-aged) Over half are college or university graduates 17. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 S E C T I O N 2 P R O J E C T M O D E L 18. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 S E C T I O N 2 P R O J E C T M O D E L 19. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 20. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Devices: Small (smart phone) Medium (tablet) Large (desktop) Touchpoints: Marketing campaigns HSF website Risk Assessment tool Customer service reps Systems: Current Risk Assessment Current HSF Website Other eTools 21. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 22. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Fixed budget and timeline: Internal resources time capped External vendor costs capped 23. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 S E C T I O N 2 P R O J E C T M O D E L 24. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 25. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Other projects: Upcoming Heart Month campaign Fixed timeline: More to do than time will allow, need to prioritize Establishing a shared process: Helping people from dierent organizations become one team 26. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 27. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Output: Personas Inputs: Target audience Current RA users Activities: Persona workshop Prototype testing 28. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Activity 30 minutes Brainstorm the Users portion of the project model canvas. 1. Each team member quietly write 10 things they know about the potential users of the proposed product (one idea per stickie) 2. As a group, cluster the stickies so you can see overlaps and distinctions. 3. See if one or more types of users emerge. 4. Add dierent colour stickies, or a warning symbol, to identify unknowns or gaps in your knowledge of your users. S E C T I O N 2 P R O J E C T M O D E L 29. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Activity Facilitators Look for these folks around the room if you need any feedback or help. S E C T I O N 2 P R O J E C T M O D E L Steven LeMay User Experience Designer Usability Matters Sarah English Principal Usability Matters 30. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Aha moments?S E C T I O N 2 P R O J E C T M O D E L 31. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Great UX is not about technology, its about people. Introducing the user journey map. S E C T I O N 3 J O U R N E Y M A P 32. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 What is a Journey Map?S E C T I O N 3 J O U R N E Y M A P A visual map of the steps, stages and touchpoints a person goes through while interacting with your brand, product or service 33. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 When should I use it?S E C T I O N 3 J O U R N E Y M A P When you need to explore and understand the users current or future experience in a holistic way. 34. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Meet Samir. A retired 68 year old former smoker with high cholesterol. He is contemplating changing his lifestyle to reduce his risk of heart disease. Samir is fairly traditional and wants to maintain a sense of control in his life. He trusts his doctors advice and keeps asking his wife to cook more fruits and vegetables at home where he eats most meals. S E C T I O N 3 J O U R N E Y M A P 35. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 36. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 37. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 http://www.donovanjames.com/wp-content/uploads/2013/02/Customer-Journey_V6-01-James- Donovans-conicted-copy-2013-02-24-1024x669.jpg 38. Usability Matters Inc. info@usabilitymatters.com 416 598 7770 @umatters #HHdesign Hacking Health Design Jam Usability Matters March 30th 2015 Activity 30 minutes Draft a user journey map. 1. Choose