Guy D Helfgo5900 Springview Drive #9, Rocklin, CA 95677

Guy.helfgott@yahoo.comPh: (916) 740-5012

SummaryGoal-oriented professional dedicated to high levels of customer satisfaction andmeeting aggressive business goals. Highly motivated and determined withspecialized knowledge in personnel management and publicrelations.Accomplished and energetic Leader with a solid history of achievement inteam building. Motivated leader with strong organizational and prioritizationabilities.Areas of expertise include Supervision,scheduling. and time management.

SkillsCustomer and Personal Service CoordinationTime Management Judgment and Decision MakingComputers and Electronics Complex Problem SolvingAdministration and Management Troubleshooting

ExperienceSales Managers Jan 2014Personnel TrainerNov PresentCalifornia Family Fitness Rocklin, CA

Answer telephones and give information to callers, take messages, or transfercalls to appropriate individuals.Collect and deposit money into accounts,disburse funds from cash accounts to pay bills or invoices, keep records ofcollections and disbursements, andensure accounts are balanced.Greet visitorsor callers and handle their inquiries or direct them to the appropriate personsaccording to their needs.Schedule and confirm appointments for clients,customers, or supervisors.Provide services to customers, such as order placement or accountinformation.Resolve customer complaints regarding sales and service.

First-Line Supervisors of Office and Administrative Support Workers Jan 2003PresentUSAF - Beale Air Force Base, CA

Provide staff with assistance in performing difficult or complicated duties.Plan and prepare work schedules, and assign employees to specific duties.Provide employees with guidance in handling difficult or complex

problemsor in resolving escalated complaints or disputes.Implement corporate or departmental policies, procedures, and servicestandards in conjunction with management.Train or instruct employees in job duties or company policies or arrange fortraining to be provided.

Evaluate employees' job performance and conformance to regulations andrecommend appropriate personnel action.Maintain records pertaining to inventory, personnel, orders, supplies, ormachine maintenance.

EducationAssociate of Science Jun 1999High School DiplomaHilton High School Fire ScienceCommunity College of the AirForce Hilton Montgomery, NY AL

Certifications

Public Safety and SecurityActive Learning Education and TrainingTroubleshootingCustomer and Personal ServiceComputers and Electronics Law andGovernmentManagement of Material Resources