INTRODUCTION

HCL Technologies is a leading global IT services company, working with clients in

the areas that impact and redefine the core of their businesses. Since its inception

into the global landscape after its IPO in 1999, HCL focuses on ‘transformational

outsourcing’, underlined by innovation and value creation, and offers integrated

portfolio of services including software-led IT solutions, remote infrastructure

management, engineering and R&D services and BPO. HCL leverages its extensive

global offshore infrastructure and network of offices in 26 countries to provide

holistic, multi-service delivery in key industry verticals including Financial Services,

Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes

pride in its philosophy of ‘Employees First, Customer Second’ which empowers our

73,420 transformers to create a real value for the customers. HCL Technologies,

along with its subsidiaries, had consolidated revenues of US$ 3.3 billion (Rs. 15,160

crores), as on 31 March 2011 (on LTM basis).

HCL is a $5.7 billion leading global technology and IT enterprise comprising two

companies listed in India - HCL Technologies and HCL Infosystems. Founded in

1976, HCL is one of India's original IT garage start-ups. A pioneer of modern

computing, HCL is a global transformational enterprise today. Its range of offerings

includes product engineering, custom & package applications, BPO, IT

infrastructure services, IT hardware, systems integration, and distribution of

information and communications technology (ICT) products across a wide range of

focused industry verticals. The HCL team consists of over 79,000 professionals of

diverse nationalities, who operate from 31 countries including over 500 points of

presence in India. HCL has partnerships with several leading Global 1000 firms,

including leading IT and technology firms

HCL Technologies

While HCL Enterprise has a 30-year history, HCL Technologies is a relatively young

company formed, 15 years ago, in 1998. During this period, HCL has built unique

strengths in IT applications (custom applications for industry solutions and package

implementation), IT infrastructure management and business process outsourcing,

while maintaining and extending its leadership in product engineering. HCL has

also built domain depth through a micro-verticalization strategy in industries such

as Financial Services, Hi-tech and Manufacturing, Retail, Media and Entertainment,

Life Sciences, and Telecom.

HCL has created the ability to distribute value across the customer's IT landscape

through its well-distributed services portfolio, significant domain strengths, and

locally relevant geographic distribution. HCL has the widest service portfolio among

Indian IT service providers, with each of its services having attained critical mass.

Our five mature lines of business are R&D and Engineering, Custom Applications,

Enterprise Applications, IT Infrastructure Management, and BPO Services. In

addition, HCL has recently launched its Enterprise Transformation Service offerings

comprising of Business, Technology, Application and Data Transformation – the four

broad needs of any enterprise. Our ability to synergistically integrate these service

lines across the entire IT landscape creates new zones for value creation.

Additionally, HCL has created unique service leadership in each of these areas

through best-of-breed unique propositions. HCL’s leadership in these service areas

has been recognized by several leading independent analysts.

In 2005, HCL started questioning the linearity of scale-driven business models

adopted by service providers (largely in the IT application business). The

questioning led us to the belief that the market was rapidly approaching a point of

inflection, that is a point where the volume and value proportionality would change,

opening up new opportunities for service providers who aspire to focus on value.

With this realization, HCL embarked on a transformational journey that focuses on

value centricity in customer relationships and on leveraging new market

opportunities, while creating a unique employee experience. Hence HCL entered a

new phase of evolution – transforming it from a volume-driven service provider to

value-centric enterprise that turns technology into competitive advantage for all its

customers across the globe. Today HCL’s new way of doing business is being

recognized by Harvard, IDC, Fortune, Forbes, Economist, Business Week and the

likes

Recognitions

HCL Technologies Recognised as one of Britain’s Top

Employers for the Fourth Consecutive Year

HCL Technologies Ltd. (HCL), a leading global IT services provider, has been named as one

of Britain's Top Employers 2010 by the Corporate Research Foundation (CRF) Institute, the

independent business research organisation, for the fourth consecutive year.

Recognised alongside other top British employers, including industry peers like IBM and

customers such as the Co-Operative Group, HCL achieved consistently high employee

feedback scores in CRF's HR Best Practices Survey, which is designed to give deep insights

into a company's performance across 11 key areas of HR practice.

Golden Peacock Innovation Award

HCL Technologies Ltd. (HCL), a leading global IT services provider, today announced that it

has been conferred with the prestigious ‘Golden Peacock Innovation’ Award for its MTaaS™

(a Business Service Management centric service delivery platform) offering in the IT Sector

category.

HCL’s MTaaS™ offering was chosen amongst more than 188 corporate entries through a

stringent selection process. The applications were assessed based on an exhaustive set of

parameters and the applicant scoring the highest amongst each of the respective industrial

categories were recommended to a three tiered jury chaired by Justice PN Bhagwati, former

Chief Justice of India.

Click here to view the Press Release

Hewitt Best Employers in Asia

Hewitt Associates, a global human resources consulting and outsourcing company, revealed

main findings in its annual Hewitt Best Employers in Asia 2009 study today, and named HCL

among the 30 organizations in the Asia Pacific region that have made it to the 2009 regional

“Best” list as determined by an independent judging panel in February in Hong Kong. The

Hewitt Best Employers in Asia 2009 study was conducted by Hewitt in partnership with Dow

Jones and The Wall Street Journal Asia.

Click here to view video

Hewitt Best Employers No.1 in India

The Hewitt Best Employers in India 2009 study examines people management practices in

many of India’s leading organizations. It provides insights into how organizations can achieve

a real competitive advantage through their people, explores what makes an organization a

good place to work, and identifies a shortlist of Hewitt Best Employers in India. HCL has been

ranked No.1 in this study.

Click here to view video

HCL’s stunning victory at the FT ArcelorMittal Boldness in

Business Awards

HCL was presented the prestigious 'Readers Award' in a ceremony that took place in

London last week. This is an illustrious award where the winner is selected for their

extraordinary commitment to taking a bold and innovative approach to their decision-making

and corporate strategies, focusing on emerging markets, the environment, corporate

responsibility, entrepreneurship and decisive or innovative strategy. HCL won this significant

recognition for the way it went about the Axon acquisition, demonstrating innovation,

boldness and thought leadership.

Click here to view video

Global Services 100 2009

HCL Technologies leaders in Human Capital Development

HCL Technologies has been declared Leaders in the category Human Capital

Development and is ranked 3rd amongst the 100 best global IT service provider companies

that made it to the Global Services 100 list 2009.

In the midst of recession when news about layoffs doesn’t shock any more, HCL has won the

award for developing human capital. It is the "Employee First Customers Second" philosophy,

which placed HCL on top this year right from the fifth position last year.

The Global Services 100 is an annual compilation of the world's most innovative service

providers selected on the basis of a research study conducted by Global Services and neoIT,

an outsourcing advisory firm. Hundreds of global IT and BPO service providers were invited

to participate in this year’s Global Services 100 survey - Service providers from 17 countries,

with delivery centers across 31 countries, comprised the list of participants. Functionally,

these providers cover a range of services across IT and BPO, including IT application

services, infrastructure, FAO, HRO and contact centers.

Corporate Social Responsibility @ HCL

To give back to the society what we received from it has been the constant endeavor

at HCL Technologies. We take pride in being a company with a strong social

conscience, and this ideology stems out of the fact that we are closely linked to the

communities we operate in.

We believe that every drop counts and every step aimed at helping the community is

an important step. Our commitment to make a positive difference to the

environment or the underprivileged is not about a one off initiative but is a

sustained effort to make a visible change to people's lives.

Green@HCL

Every initiative at HCL is conducted or organized with the environment in mind. We

believe every organization can play a major role in reducing hazards to the

environment, and which is why HCL has joined the national movement of businesses

and organizations that are leading the fight against global warming by aligning with

Carbonfund.org, one of country's leading carbon offset organization.

The result was that HCL's Global Customer Meet 'Unstructure', organized in

November 2008, was a carbon-neutral event as we compensated for the emissions

by purchasing carbon credits, which were split equally into carbon offsets of

Reforestation, Energy Efficiency and Renewable Energy.

Advancing further into our Go Green initiative, the event was taken as an incentive

to plant more than 650 oak trees in 2.8 acres of land in Champawat district of

Uttarakhand. The scarves presented to the guests at the GCM were made from

"Peace silk", which is called so because it is drawn only after the oak silk worm

moth has emerged, with no harm befalling the silk worm itself.

Our employees walk hand in hand with us in making the organization green friendly

by organizing plantation drives across the country, and working with organizations

like Green Peace to create awareness on green issues. It is a conscious decision

taken by the employees to reduce paper usage, save energy and cost by switching

off lights when not required and print only when necessary, as an effort to drive the

green movement within the organization.

Employee volunteer programs

We believe that employees are the real value creators who can make a difference

not only to the organization but their collective effort can change the society itself.

The Community Service Council at HCL Technologies (CSR) is an initiative driven

entirely by employees and completely supported by the management. With over 500

events organized in the last one year, the council is by far the most active of

councils in the organization.

The aim of the CSC council is to improve, guide and inspire the underprivileged

people, through various assistance programs, and by working with many NGOs and

charitable organization. As the Chinese proverb says 'Buy him a fish and you will

feed him for a day, teach him to fish and you will feed him for life'.

HCL School Intervention Program: Right to good education is the basic

right of every child and SIP is an effort to give life to this belief. Holistic in its

scope, over 100 volunteers reach out to 800 students from different schools

to conduct classes in basic subjects like English, Mathematics and

computers, and carry out health & hygiene and environment awareness

programs. Other than this, personality development programs, summer

workshops and vocational trainings courses are also organized for these

students.

Teach @ Office: It is often said that charity begins at home but, at HCL,

social responsibility begins at office. Through this initiative basic awareness,

knowledge and skills were imparted to over 250 guards posted at the various

HCL facilities with the aim of improving their quality of life, increase their

awareness levels and empower them to work better.

Child Rescue and Rehabilitation program: The program is designed to

provide voluntary help to rescue and rehabilitate children who are affected

by various forms of abuse and are in need of rehabilitative support. In the

Bangalore initiative, for example, over 170 employees work closely with the

Ministry of women and child development, NGOs like Bosco, Apsa & Child

Right Trust and the Bangalore police to conduct field visits and organize

awareness programs. Till now over 60 children have been rehabilitated.

Fund Raising Events and collection drive: HCL works with more than 10

NGOs and Self Help Groups like Goonj (a resource mobilization initiative for

the underprivileged), Scope plus (working with destitute women), Srijan

(working for the welfare of the Tihar Jail inmates) and Petals (working with

specially-abled people) to promote causes we strongly believe in, and help

these organizations raise funds by organizing bazaars and collection drives at

various HCL facilities. In the last one year, employees have raised nearly Rs.

1.25 lakh to support these causes.

Encouraging the specially-abled: The initiative is aimed at helping the

specially-abled individuals to earn their livelihood and lead a normal life. As part

of the program, couple of kiosks have already being set up at our facilities in

Noida and Gurgaon, which will be followed by similar set ups across the country.

CUSTOMER RELATION MANAGEMENT

It costs five times more to acquire a new customer than to retain one. HCL

understands that effective loyalty management systems cement business

relationships and help to retain existing customers. To enable the same for our

retailers, we have been delivering solutions in:

Developing or enhancing the value proposition offered to customers

Acquiring new customers

Transforming the customer experience

Enhancing customer loyalty and retention to increase profits

Using Data mining tools to best understand patterns in customer behavior

along multiple dimensions

Focused customer delivery & support based on customer's Segment

Budgeting and Forecasting revenues/volume of sales for segmented

customers

Designing strategic solutions for enhancing effectiveness of promotions &

loyalty programs

Our partnerships and global delivery capability to combine technology & business

process outsourcing provide a built-in flexibility to integrate best-of-breed

functionality and technology to effectively address a retailer's CRM needs in part or

full, as appropriate

Customer Loyalty & Segmentation - Analysis tools for shopping

behavior & intelligent commercial marketing

Customer

A unique consumer-owned business - the largest of its kind in the world. In

businesses spanning food to finance, farms to funerals, it employs 70,000 people in

UK and has sales of over £7.7 bn

The Challenge

Losing Loyalty: Lack of usage of loyalty card primarily by younger generation

Complex data: no personalized spend incentive to over 3Mn high spending

customers

Dividend scheme not used for 3 yrs leading to deviation of the core co-

operative values of profit sharing and decrease in co-op movement

HCL’s Solution

Developing smart cards based solutions that could register customer

transaction either by swiping them or bar code scanning them or keying the

loyalty card number

Bar-coded coupons in the form of Key Fobs & Mobile Stickers mailed to

dividend customers. E-coupons also used for smsing to customers

On usage of these coupons, data related to spending trend of customer is

collected. DW/BI tools are then used on information collected from these

dividend cards & coupons

Value Delivered

Customer profiling has increased by usage of this system

Ease of recording transaction information through loyalty cards has

increased the pool of loyal customers

By analyzing coupon usage and spending trends customized mailers are

generated for each customer

Decrease in telephone calls to the call centre from customers who did not

carry loyalty card to PoS - leads to huge savings

Customized mailers improved profitability by 10%

Increase in participation to the Co-operative movement to 4 million by 3

years

Sales and commission from membership base led to increase in revenue by £

200,000 pa over 2 years

BPO-Customer Retention Services through e-mail, Web, white

mail

Customer

One of the North America’s largest food retailers with 1,800 stores spread across

western, mid-western, mid-Atlantic regions of the United States and western

Canada.

The Challenge

Home-grown applications currently used by the customer have high down

time which results in stoppage of activities.

Also customer is currently using four different applications for four different

processes.

Absence of integrated platform to support all channels.

Two different locations handling customer contact center activities with

increasing operational costs.

HCL’s Solution

HCL proposed a solution to roll out an integrated platform with knowledge

management to support all the channels and internal communication of

customer feedback.

HCL envisaged a scanning solution to process the comment cards received at

the stores.

HCL provided the following services to the customer:

o Web comments

o Profile edit

o Product request queries

o Comment card coding

o Updating Club card membership database

o Address change

Value Delivered

HCL’s solution has greatly helped the customer in avoiding the downtime

from the earlier application and deskilled the operations.

Training time was reduced and operations split between on-site and offshore

to reduce overall costs.

Overall productivity and quality of services improved.

Planning, Merchandising & Demand Intelligence

1. Sourcing-Developed a Web-based system to automate complete purchasing

process

2. Implementation of Product Life Cycle Management System

3. Sourcing-Developed a Web-based system to automate complete purchasing

process

4. Advanced Retail Planning—Implementation of JDA MMS suite

Supply Chain Management

1. Logistics - Reengineering the workflow related to procurement logistics

2. Soucing - Developed a system to integrate vendors in the supply chain for

better visibility in PLC

In Store and Corporate Systems

1. YHS

2. POS-Solution Identification, development and customization Chip and PIN

devices

3. POS (kiosk and portable devices)

4. Workforce Management-Implementation of Workforce Management System

5. Workforce Management-Developed a new workforce management System

6. Store Inventory Management-Develop a new store replenishment system to

replace inefficient legacy system

7. Store Inventory Management-Implementation of Store Inventory

Management System

8. Retail lifecycle price management—providing promotion interface files to

point of sale

9. Retail life cycle management—developed a promotional system for increasing

effectiveness

10. Retail lifecycle price management—providing promotion interface files to

point of sale

11. Providing global support to a leading Confectionary firm

Customer Relationship Management

1. Customer Loyalty & Segmentation - Analysis tools for shopping behavior &

intelligent commercial marketing

2. Customer Loyalty and Segmentation-Reworking and enhancing the customer

segmentation and demand planning system

3. Customer Loyalty and Segmentation-Synchronization of customer loyalty

system

4. BPO—order tracking and processing

5. BPO—Customer Retention Services through e-mail, Web, white mail

6. Creating value for Customer’s Customer...

eCommerce

1. Optimize and enhance the ecommerce application

2. E-commerce and Sourcing - Automate the order management process & web

enable it

3. Tailoring IT solutions for one of the largest players in the Fashion business

Enterprise Management & Support

1. Advanced Retail Planning —sales-based ordering—Demand Intelligence

2. Financials—Development of an integrated accounting system

3. BPO—Account reconciliation and inbound collections

4. APO—Consolidation of Application Portfolio of the customer

5. Soft Collection (Invoice Chasing), Inbound Credit Control & Financial

Accounting (Sales Ledger Maintenance

Full IT Services Co-sourcing for Retail & CPG

1. Interested in knowing how one of the world’s largest specialty retailers

reduced their IT costs

by up to 50% ?

2. Full services co-sourcing enabled one of the Europe’s largest retail chains to

reduce the IT costs by upto 50%

HCL India

HCL Technologies’ roots in India go back to the year 1993 when it’s wholly owned

subsidiary HCL Comnet (The Infrastructure Services Division of HCL Technologies

today) was instituted to focus on the domestic communication and connectivity

services market. One of the early entrants in India market its first assignment was

to partner with a leading Financial Institution to establish the world’s first floorless

stock exchange. Over the years, HCL diversified its portfolio to provide end-to-end

enterprise IT infrastructure solutions and went on to pioneer the Offshore Remote

Infrastructure Management Industry in 2002-03. In year 2007, the company took

over a larger role within the HCL Technologies group to front-end HCL

Technologies’ complete portfolio in the India market. Today this team, known as

HCL Technologies India, is delivering end to end IT solutions across Applications

and Infrastructure using its “Business Aligned IT” Services to Indian IT

organizations across Industry sectors like:

Banking & Financial Services

Insurance

Life sciences & Healthcare

Energy & Utilities

Government & Defense

Media, Publishing & Entertainment

Manufacturing

Retail

Education

Real Estate

This team is 5,000 people strong dedicated to India Market who service its 175+

significant clients across 550 points in the country.

HCL is known to collaborate with forward – looking customers through the following

3 engagement models:

Systems Integration- Focus on Complex implementation involving multiple

technologies with turnkey programme management and partnerships across

IT and Non IT like IBMS, DC Build components

Managed Services- ITIL driven Proactive Full or Discrete IT Managed

Services delivered in various models like RIM, complete onsite or hybrid. A

strong pedigree of Network & Managed security services in India we have

today leadership positioning in RIM with right Global partnerships available

like Cisco Managed Service Partner, HP, BMC, IBM and large skill pool of

ITIL certifications.

Strategic Sourcing- Focus on transformation benefits to the customer in a

collaborative model to resolve common business problems using the right

mix of people, technology and process

Some of core Services offerings include:

Infrastructure management Services ( IMS)

End-user computing

Datacenter Operations& transformation

Network & Security Services

Cross Functional Services

Integrated Operations Management Services

Communications & Connectivity Services

Enterprise Application Services - services across globally renowned, packaged

applications like SAP, Oracle, TIBCO, Microsoft etc. We are committed to the Indian

Market and will continue to invest more to further enrich our end-to end IT offerings

for this market. Our flexible engagement models, rich heritage of technology

solutions and over 30 years of leadership across service areas give us a strategic

advantage to meet the nation's IT needs.

Enterprise Transformation Services – “Advise to Execute” approach, first to

identify the key challenges faced by organizations and areas of optimization and

then to execute the remedies to streamline the operations across Business Process,

Application, Information and Infrastructure landscape.

Custom applications - World-class application development, maintenance, and

consulting outsourcing-services to help increase customer's productivity and

minimize their total cost of ownership.

HCL's Engineering and R&D Services – HCL's Engineering and R&D practice

partners with global enterprises & technology firms to develop world–class products

& solutions and also helps them in strategically reducing their go to market time.

We help customers in creating the solution delivery ecosystem to build market

leadership. With a 13000+ strong team, we are developing engineering products,

solutions and platforms across industries including Aerospace and Defense,

Automotive, Consumer Electronics, Industrial Manufacturing, Medical Devices,

Networking & Telecom, Office Automation, Semiconductor, Servers & Storage and

Software Products.

Telecom Expense management - Gain Share model to reduce Telecom expenses –

Voice (Enterprise, BB, PSTN), Data (Internet, Enterprise, Backup), Video and

positively impact client’s operational expenses.

Strategic Cost & performance management - Provide 100% Cost Transparency;

Reduce operations Cost substantially; and move from Fixed Cost to Variable Cost

Model across IT, Print and Telecom expenses providing 24*7 Proactive Management

Services to improve performance, better visibility and control.

Managed Print Services - 100% Cost transparency and reduction in Print Cost

using unique MPS model – powered by Xerox.

Our services are backed by an extensive direct support infrastructure spread across

550 locations nationwide, which offer 24 x 7 support offering for critical sites.

HCL’s Employee First philosophy has also helped in Customer Engagement. HCL

has been consistently rated as No. 1 in Customer Satisfaction by DQ – IDC survey.

This philosophy has empowered employees and has drastically reduced the attrition

rates. In 2009, HCL has been rated by Hewitt Associates as the No. 1 Employer in

India.

HCL is known to be the harbinger of technology in the country. Our partnerships

with technology leaders like Cisco, Oracle, SAP, Cisco, EMC, Microsoft, Dell, Sun,

HP, IBM, CA go back to the time when India was being recognised as a growing and

strategic market. Along with global capability, HCL has leveraged such relationships

to create value for Indian customers and provide them services which not only helps

them reduce IT costs but also enables them to stay ahead of competition.

We are committed to the Indian Market and will continue to invest more to further

enrich our end-to end multi- service offerings for this market.

INDUSTRIAL SECTORS

Aerospace and Defence

HCL’s Aerospace & Defense Practice pioneered offshore Engineering services from India a

decade ago and is today the preferred engineering partner for new aircraft programs across

the aerospace eco-system. With over 750 projects and having partnered on all major

commercial aerospace programs in the past decade, HCL’s Global Engineering Hub enables

customers to leverage the domain expertise of our experienced aerospace engineers and

facilities that meet the most stringent quality standards. HCL’s service areas in this domain

extend to Avionics, Engineering Design, IT Applications and Manufacturing Services.

Today, Aerospace & Defense (A & D) companies are faced with a combination of

challenges and opportunities. With the rising fuel prices, challenging security

concerns and increasing globalization, aerospace companies strive to remain

profitable, seeking new ways to re-evaluate and improve their engineering and

business processes.

HCL partners with A & D companies to overcome these challenges and tap the

emerging opportunities through its Global Engineering Hub, a center of excellence

that aerospace firms can leverage the domain expertise of our experienced

aerospace engineers. Global Engineering Hub meets the most stringent quality,

security standards and certifications. HCL’s relationship model ensures that you

work with professionals which not only understand the business of A & D, but also

the context in which decisions are made and what solutions are most effective.

HCL's Aerospace & Defense practice has evolved from its first Avionics project to

the largest dedicated Aerospace Practice in India, providing technology led

solutions to Aerospace and Defense manufacturers, helping them achieve their

growth and profitability goals in an intensely competitive market place.

HCL serves the entire aerospace value chain including prime contractors, system

suppliers, equipment suppliers and component suppliers. Our experience of working

on almost every major commercial program within last decade has given us insights

of the large, complex and critical programs, which enabled us to become the

preferred global program partner for new aircraft programs.

Practice Highlights

Unparalleled expertise with successful execution of 750+ projects across

various aerospace sub-domains

Partnered with over 40+ customers including 2 OEMs in mission-critical

applications

Dedicated team of 2700+ consultants and 12000+ engineering experts

Aerospace specific quality certifications and methodologies - ISO 27001,

AS 9100, CMM Level 5, Compliant with DO 178B, DO 254

Run the single largest aero structures program for an Indian outsourced

services provider

Risk-Reward sharing based business models reducing the risk of product

development for new aircraft programs

Exposure in areas such as Aero Structures, Flight Management Systems

(FMS), Flight Control Systems (FCS), Power Systems, Hydraulic Systems,

Landing Gear Systems, Environmental Systems, In-Flight Entertainment

(IFE) systems, Navigation, Communication and Surveillance (NCS) systems,

etc

Solutions for Aerospace companies

HCL specifically addresses aerospace industry's key pressure points - increasing

complexity, decreasing profitability and shrinking workforce. Through

transformational outsourcing approach and engineering expertise, HCL has been

able to deliver outstanding results. HCL's main areas of expertise are:

Avionics - Practitioners combining over 7000 person years of experience in

avionics specific programming languages, methodologies, tools, operating

systems, compilers and standards make HCL the largest Avionics

Development practice in India.

Engineering Design - HCL's Engineering Design services provide solutions

throughout the product development lifecycle providing highest impact for

R&D from a single vendor.

Defense, Space & security - HCL's Defense practice leverages its extensive

experience and expertise of working on some of the major Military aircraft

programmes for global enterprises.

IT Applications - Through unique innovative risk sharing business models,

HCL aims to bring significant cost reduction to aerospace companies.

Manufacturing Services - HCL caters the specific needs of its A&D

customers providing services in low volume manufacturing, prototype

manufacturing, sheet metal, environment testing and final product testing

Consumer electronics

Innovation has been in HCL's DNA since incorporation in 1976; and today HCL is

one of the market leaders in Consumer Electronics Engineering and R&D Services.

Market research has shown consumer electronics shifting in focus towards

integration, multi-functional capabilities and ease of use. HCL's capability to

leverage technology from several verticals such as Telecom, ISV, and Storage

combined with expertise in solutions such as Cloud and SaaS, Mechanical and IDE,

VLSI and Systems engineering brings immense value to consumer electronics firms

in meeting innovation and business goals.

HCL brings extensive experience in the following verticals within Consumer

Electronics:

Mobile and Mobility

Digital Home

White Goods

Consumer Imaging

HCL’s services offerings:

Product design and development – From concept to Manufacture

System Integration

Firmware, Middleware and Application Development

Product testing – Functional testing, System Testing, environment Testing,

Precertification testing

BSP Development & Porting

Mechanical, Industrial and UI Design

HCL offers an in-house laboratory for testing and precertification testing UL, CE ,

FCC certification, apart from an in house network simulation lab.

HCL has over a decade's experience innovating consumer electronics products,

devices, platforms and solutions. All of these are delivered with new and creative

business models, frameworks and solutions, which act as accelerators:

AEGIS : Home Automation Gateway Solution

Codecs & Transcoders

Android Test Automation Framework

Agora Framework – HCL SAAS framework

Mobile Platform Reference design

Imaging algorithms

Home Networking Stacks – UPnP, IEEE 1394, WUSB

Image recognition framework

HCL is engaged with top global consumer electronics OEMs:

Solutions driven approach (E2E Stack, Solution & Service Accelerators and

Product Components) to accelerate development process

Scalable Core and Adjacent technology product integration capability

Partnership-based Technology Ecosystem

Multi-Platform Support

In-house certified compliance lab and testing facilities

Business/ Technology Transformation approaches

Unique business models

Financial services

The Financial Services is one of the largest growing verticals in HCL. Using a value centric

approach to the enterprise, over 8500 'transformers' in HCL have been transforming

technology into competitive advantage for some of the largest financial services

organizations in the world.

The Financial Services practice in HCL is built on strong domain competencies spanning

Retail and Corporate Banking, Capital Markets, and Insurance, catering to the IT and

operational needs of leading financial services companies.

Using a value-based multi services approach and deep domain expertise in

focused verticals, HCL helps leading global financial services firms manage risk,

comply with regulations, enhance product features, and manage transformational

challenges while driving efficiency and improving service levels.

Highlights

Client list includes 100+ customers

Industry experience across the leading markets across the Globe

Micro-verticalized delivery structure with specialty skills across various

micro-verticals and various third party products, for enhanced domain focus

Multi-services approach with an integrated Technology, Operations and

Infrastructure service offering

Proven expertise in managing large multi-service engagements and has a

decade-long association with one of the world's largest investment bank,

handling more than 120+ projects, 200+ processes, and 250+ applications

Over 10 years of relationship with one of the largest Banks in Europe,

across the gamut of services like Cards, Loans and Mortgages, Trade

Finance, Cash Management, Risk Management, Corporate Finance and

Insurance, and still growing

Solution accelerators like Loan Origination and Tracking System (LOTS),

Collateral Management System, SOA based Single Payment Architecture,

MiFID Compliance tool-kit - MiFID Lite, Reporting Factory that address key

issues and challenges in the financial services industry

Significant capabilities in development, enhancement and maintenance

of Risk applications, across all aspects of risk like Credit, Market,

Operational, Liquidity, Counterparty risk, for some of the most reputed

financial firms across the globe

Robust Transition framework ASSeTTM for the migration of more than 200

processes in Financial Services

Provides production support for more than 100 mission critical Clearing &

Settlements applications handling transactions worth around US $100 billion

a day

A rich product portfolio, including InvesIT (Investment Research

Platform), CapitalStream's Finance Center (Commercial Lending

platform) and Enterprise Lending Suite for Retail Loan Origination (in-

house built comprehensive suite of products for Financial Services)

Horizontal services like Enterprise Transformation Services (ETS),

Independent Verification and Validation (IV&V) services, Integrated

Operations Management Center (IOMC), Technology CoEs add value to our

offerings

Synergistic partnerships with market leading products like Misys,

Chordiant, SimCorp Dimension, OMX, Guidewire among others

Enterprise-wide alliances to complement our core Service offerings in

Application development, Enhancement, Support and Maintenance including

financial services specific expertise in enterprise solutions like SAP,

PeopleSoft, and Enterprise Content Management solutions

To build robust business insights, we micro-segmented the marketplace and thereby

enabled competency building in every key micro-vertical across the various business

lines in financial services.

Health cares

In today's information age, the consumer is seeking to manage her health by being a

participant in the care process - not just a passive recipient. This growing trend of

participative healthcare requires that the consumer (or patient) be made aware of her current

and foreseeable health status – a proactive approach to lifestyle management.

With information being made available in real time, proactive patients who seek to

participate in their health management can be offered personalized and predictive

care that in turn ensures better economies in the entire value chain. Welcome to the

new age of healthcare – the HCL point of view.

HCL understands that such an elastic and relevant healthcare management requires

significant modernization in the way the industry participants-pharmaceutical

companies, healthcare providers, and insurance payers manage information and

comply with constantly changing regulations.

Our healthcare practice is designed to offer the pharmaceuticals, providers, and

payers domain expertise-driven information management, compliancy solutions, and

future-ready business process optimization.

Retail and Consumer

HCL partners with leading retailers across the globe, giving us key insights into the

challenges and business issues faced by them. HCL's Retail and Consumer Packaged Goods

(CPG) vertical delivers an end to end array of services across the retail value chain from

Vendor Management, Planning, Supply Chain activities to Store and multi-channel offerings.

Our involvement in the industry has ranged from Improving supply chain efficiency,

streamlining store operations, managing merchandise, maximizing customer loyalty to

conceptualizing, building and managing eCommerce capabilities. This is apart from HCL's

documented strengths in offshore based IT services for the Retail Industry - Application

Development and Maintenance, Assurance, Implementation and enhancement services across

new and legacy technology platforms. Our leadership in business led IT solutions for Retail &

CPG is evident from the fact that AMR research rates HCL as a leader in Retail offerings and

which 7 of the world's 35 largest retailers, 10 of the world's 70 largest and 4 of India's top 5

retailers agree with.

Operating on minimal tolerances, the retail industry faces challenges similar to

those in other industries. The only difference is that they combine together to put a

great deal of pressure on retailers in today's modern economy. With a fast-paced

society and faster-paced technological changes, customers want new, different, and

customized goods and that too without delay. The critical risks that the retail

industry is facing today are:

Shortening product life cycles

Managing multi channel operations

High demand volatility

Extended supply chains

Production offshoring

Increasing lead times

Pricing pressures

Lost sales and brand erosion due to stock outs

Highly competitive and margin sensitive industry

At HCL, we understand the challenges and the risks a retailer faces in this emerging

world of seamless trade. As a solution to these problems, we provide end-to-end

order management solutions encompassing customer management, order

management, location management, purchase management, pricing/discounts, and

billing/invoicing.

We have been involved in providing the entire spectrum of service offerings to our

Retail and CPG customers - Improving supply chain efficiency, streamlining store

operations, merchandising, customer solutions, eCommerce lifecycle price

management, enterprise solutions, RFID and product lifecycle management.

HIGHLIGHTS

HCL works with:

7 of the World’s Top 35 Retailers

10 of the World’s Top 70 Retailers

4 of World’s Top 10 Hardliners & Leisure Goods Retailers

2 of the top 3 apparel retailers of the world

3 of Top 10 APAC Retailers

4 of Top 5 Retailers in India

Travel and Transportation

The travel segment, including but not limited to airlines, airports, travel

intermediaries, cruise liners and car rentals, is today witnessing an upturn. In the

past two years, the industry has seen a steep decline in passenger demand, a wild

ride of fuel costs and capacity management issues, putting huge pressure on

companies to manage costs.

Passengers today want quicker and better services at cheaper costs. Hence, it

becomes imperative for travel companies to provide differentiated offerings,

enabling greater market share.

We at HCL are committed to the travel business by applying technology at the

forefront of Customer Experience. With a focused approach towards the pertinent

business processes in the industry, we look at partnering with our clients to achieve

optimum value from technological investments. We aim to maximize ROI by

mapping processes to applications, infrastructure and databases, thereby

eliminating redundancies and cost overrun.

Our significant investments in the travel industry have enabled us to develop

solutions, accelerators, methodologies, and frameworks addressing unique

functionalities to help our customers rise above competition through improvements

across key performance parameters like R/ASM and Load Factor with key focus on

Customer Experience.

HCL also understands that every industry within the travel segment is unique, yet

related. Therefore, our aim is to synergize yet understand the uniqueness with

which these segments operate.

Airlines

OTAs/ Travel intermediaries

Airports

Cruise liners

Car rentals

HCL Travel Focus

HCL has continuously evolved and invested in the travel space by aligning

technology to the unique needs of the market. Our services for this market are

aimed towards the following, for business benefits and value addition to this

segment:

1. Customer Focus

2. Operational Focus

3. Growth Focus

HCL Differentiators

15+ reusable components and solutions which reduce time-to-market by over

50%

100,000+ application users supported across the globe

65000+ application tickets handled every month

700+ applications supported globally

20+ customer-facing applications such as dynamic packaging, IVR, loyalty

management, event management and WAP-enabled mobile bookings

15+ customers in North America, Europe, India & Middle East, APAC and

ANZ