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Growing Opportunity, Growing Community. 2014 Community Report

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Growing Opportunity, Growing Community.2014 Community Report

“Goodwill is a magical place.

Something happens to you here.

I will advise anyone to come taste it for yourself.”Nah, Banking & Customer Service Training Graduate

2122 Freedom Drive | P.O. Box 668768 | Charlotte, NC 28266704-372-3434 | goodwillsp.org

1

Be dissatisfied

with your work until

every person in your

community has an

opportunity to develop to

their fullest usefulness &

enjoy a maximum of

abundant living.

~ Rev. Edgar J. Helms,GOODWILL FOUNDER

Friends of Goodwill,

2

Our MissionChanging Lives Through the Power of Work!

Our VisionAll people in our region have the opportunity to develop to their fullest potential through family

sustaining employment.

Our Core ValuesGoodwill RISES to reach its mission by demonstrating these core values:

Respect: We value the contributions of every individual.

IntegRIty: We meet the highest ethical standards.

seRvIce: We make life better for individuals, families and communities.

excellence: We embrace continuous improvement, bold creativity and positive change.

stewaRdshIp: We are stewards of our community by being socially, financially and environmentally responsible.

2 3

“I was already attending classes at Central Piedmont Community College when I decided to try Goodwill’s Career Leadership Academy for Youth (CLAY). I joined CLAY

to build leadership skills and gain confidence in communicating with others. I consider myself a shy person and it’s not always easy for me to express myself around unfamiliar people. Because I moved around in foster care since the age of 12, I grew up with few stable resources to cultivate my academic potential.

As a college student, I was one of the oldest people in the CLAY program, but that didn’t mean that I didn’t have to work hard. During meetings, you have to be prepared to speak to the group about any topic at any time. With each session, I opened myself up to communicating with people of all ages in a professional and positive manner. CLAY helped me to be brave and confident in my abilities.

When it came time to finish my Associate’s degree, there was no question that I would pursue a four-year college degree. With the help of my mentor, I applied and was accepted to the University of North Carolina at Charlotte to study social work. My first weeks were a difficult transition. I cried a lot and leaned on my mentor for emotional support. She reminded me that I would need strength and

poise if I were to be in a position of helping others. Gradually I built up my self-esteem and became a different, better version of myself.

Looking back on my first semester at UNC Charlotte, I know that having a mentor was important because resources were available at all times. For first-generation college students like me, it is a victory that I have come this far and the pressure to succeed is high. With CLAY’s support, I’ve become an example of how where we come from does not determine our ability to excel in school and beyond.”

Shontel, CLAY Graduate

“Gradually I built up my self-esteem & became a di�erent, better version of myself.”

Shontel’s Story

Clients served

13,341Percentage of first-timeclients

55%Hours servedby our volunteers

1,438

Customers getting great value from purchases in our stores

50,000

OUR 2014 MISSION IMPACT

OUR IMPACT BY THE WEEKPeople accessing Goodwill employment & basic needs resources

250

Donors recycling clothing & household items at Goodwill

19, 000

TRAINING PLACEMENTCREATION

Committed to:JOB

JOB

JOB

Clients gaining

employment

20

Clients securing initial

employment

1,092

4

When people hear the name Goodwill, they typically

think of dropping off unwanted clothes and household

items at a donation center or maybe shopping at one of

Goodwill’s popular retail stores. In reality what is

happening before their very eyes is the highest level of

stewardship with far reaching impact for our community.

The simplicity and genius of Goodwill is how it thrives

by addressing and connecting the basic needs of donors,

shoppers, individuals seeking jobs and employers seeking

qualified employees. This proven model creates a

marketplace of donated items to be sold and converted

into a currency that provides the resources to train and

put people to work.

In the spring of 1965, Goodwill opened its doors in

Charlotte to provide greater employment opportunities

for persons with disabilities and other disadvantaging

conditions. As we celebrate our 50th Anniversary, we

take pride in knowing that Goodwill has provided

training and support services to over 170,000 individuals

in the Southern Piedmont region and we have assisted

over 31,000 in gaining employment with area companies.

While much has been accomplished, the unfortunate

reality is that a growing number of our neighbors are

unable to gain a level of income that will allow them

to break out of poverty and achieve family sustaining

employment. For far too many, the opportunity to move

toward greater economic self-sufficiency is an

opportunity that is out of reach.

As we embark on the next fifty years, we are committed

to creating new approaches and new partnerships to

enable more individuals with significant barriers to

achieve family sustaining employment. One tangible

example of that commitment is the development of the

Goodwill Opportunity Campus, which will bring together

multiple resources and multiple partners on an 18-acre

site in West Charlotte.

The Opportunity Campus will allow Goodwill to

combine many operations and services in one location

with enough room to meet current as well as future

needs. Most importantly, the Campus will offer a

comprehensive array of services, designed to address

the barriers that so often prevent individuals from

realizing their fullest potential.

As we look to the future, we are ever mindful of the

words of our founder, “Be dissatisfied with your work

until every person in your community has the

opportunity to… enjoy a maximum of abundant living.”

President’s Letter

Michael Elder

President & CEO

Board of Directors

Executive Leadership TeamMichael Elder, President & CEO

LaRita Barber, Senior Vice President / Community Engagement

Gary Barrett, Senior Vice President / Organizational Support Services

W. Robin Carson, Senior Vice President / Employment Services

Paulette Griffin, Senior Vice President / Career Services

Chris Jackson, Executive Vice President / Workforce Services & Organizational Development

Barbara Maida-Stolle, Executive Vice President / Business Enterprises

CHAIR: Marilynn Bowler, Southern Shows

VICE CHAIR: Sara Garces, Packard Place

SECRETARY / TREASURER:

Jim Skibbens, The First Tee of Greater Charlotte

Renee Alexander Sherrod, Freedom School Partners

Kieth Cockrell, Bank of America

Lee Armstrong Lumpkin, Community Volunteer

Wayne Dozier, Community Volunteer

Ed Driggs, City Council, District 7

Laura Hampton, The Employers Association

Sharon Herrmann, U.S. Trust

Jon Joffe, Carolinas HealthCare System

Jay Norvell III, Wells Fargo

Shell Richardson, Community Volunteer

Tony Smith, Greer & Walker, LLP

Jean Veatch, Duke Energy

Regina Wharton, Fifth Third Bank

Michael Wiggins, Crosland Southeast

Mark Wyatt, Community Volunteer

Adam Zembruski, Pharos Hospitality

“As we embark on the next 50 years, we are committed

to creating new approaches & new partnerships

to enable more individuals with significant barriers to achieve

family sustaining employment.”

Michael Elder, President & CEO

Clients served

13,341Percentage of first-timeclients

55%Hours servedby our volunteers

1,438

Customers getting great value from purchases in our stores

50,000

OUR 2014 MISSION IMPACT

OUR IMPACT BY THE WEEKPeople accessing Goodwill employment & basic needs resources

250

Donors recycling clothing & household items at Goodwill

19, 000

TRAINING PLACEMENTCREATION

Committed to:JOB

JOB

JOB

Clients gaining

employment

20

Clients securing initial

employment

1,092

4 5

The people who come to Goodwill share a common goal of building a stable future through family sustaining employment. Whether it’s helping a client craft a compelling resume or attain a GED, Goodwillshows jobseekers that no barrier to employment is insurmountable.

6

The Community We Serve

“With FAITH, DETERMINATION,

PERSEVERANCE, the HELP of

family, friends & the team at GOODWILL,

you can ACHIEVE your GOALS

& your DREAMS can become a REALITY.”

Susan, Banking & Customer Service Training Graduate

6 7

49% 51%

Black / African American

Caucasian

Hispanic

Multi-Racial / Other

Ethnicity:

People with a disability

14%14People with acriminal record

26%26

No high schooldiploma or GED

17%17

Veteran4%4

71%

8 %3 %

2 % 2 %

74%

19 %

4 %

3 %

Average Household Income:

< $ 9,999

$ 10,000 - $ 19,999

$ 20,000 - $ 29,999

$ 30,000 - $ 39,999

$ 40,000 - $ 49,999

$ 50,000

14 %

Average age3737 Less than one year

work experience

65%65had it not been for

Goodwill.”

WHERE I AM TODAY

“I would not be

Andy, Computer Programmer Training Graduate & Former Board Member

Client Demographics

“As a young man, I thought about going to college but didn’t know what I wanted to do with a degree or go into debt. One day in 2011 as I was giving plasma to

make some cash, I heard about the job training and placement services Goodwill offers.

I engaged GoodWork Staffing, Goodwill’s temporary-to-hire staffing agency. There was an opening at Anita Goodesign, an embroidery design company, and I was hired as a temporary worker to package marketing software materials. My quota was to package 1,000 CDs every day, but I pushed myself to package 2,000 CDs daily to demonstrate my value. I wanted to give my “all” today so that my employer would eventually want me full-time.

I’ve always liked drawing so after a few months on the job I asked the owners Steve and Aundrea Wilson if I could learn more about design work. They agreed to give me the opportunity to be a machine operator and to learn the steps for embroidery. I spent the next nine months learning not only how to work the embroidery machine, but also getting familiar with the various threads, style and embroidery fabrics. This hands-on work experience helped to lead me to my next step of becoming one of just three digitizers in the whole company.

Since I started as a temporary worker three years ago, I have worked my way from an hourly position to a salaried position with health benefits and a 401K. More importantly, I’ve developed a valuable and highly specialized skill. This is the first job I’ve ever had where I don’t wish for the weekend when I wake up. I was deeply moved when Anita Goodesign recently named a new floral pattern in my honor: Rohan’s Roses. We made 4,900 copies of this pattern so at least 4,900 people out there know who I am. I apply the skills I learned in my Goodwill training, which was to be on time and plan ahead, every day in my job. Goodwill led me here today.”

Says owner Steve Wilson of his star employee: “What Rohan didn’t learn in school, he more than worked to learn here. He has a skill you can’t learn in college or have on your resume. You need to be trained in the process from design to the end product. It’s people like Rohan that make businesses grow.”

Rohan’s Story

Steve Wilson, Anita Goodesign Owner

“It’s people like Rohan that make businesses

GROW. ”

8

8 9

E-Books

1,133

411,524

40

22

57

120clients worked temporary

or temp-to-hire jobs

on-the-job hours

businesses employed Goodwillclients to fulfill their sta�ng needs

clients worked on residential & commercial construction projects

projects completed

clients received Forklift& OSHA certifications

6,844on-the-job hours

22clients gained valuable work experience

through transitional jobs

63,586books sold

31clients gained valuable work

experience through transitional jobs

2,230,065pounds of e-waste donations

collected & diverted from landfills

121,165pounds recycled

Business EnterprisesSince 1965, Goodwill has provided life-changing services to communities and business partners throughout the greater Charlotte region while creating stable jobs for Goodwill clients with multiple barriers to employment. Today, Goodwill is the fourth largest human services non-profit agency in Charlotte, and one of the most well-respected social enterprises in the country.

Our businesses provide construction services, recycling solutions, e-book sales, and general staffing placements to a diverse group of community and business partners. This work provides critical training and skills, self-confidence and the experience needed to secure family sustaining employment for our clients. In addition, the income gained from Goodwill business enterprises is reinvested in programs and support for our clients.

2014Impact

10

Last year marked the launch of Goodwill University, an initiative designed to realize new learning opportunities for Goodwill clients and team members alike. Below is a snapshot of services that will be integrated into Goodwill University’s curriculum to ensure equal access to critical skills development necessary for family sustaining employment and organizational growth.

From reading a blueprint to operat-

ing power tools, participants gain

knowledge, skills and certifications

necessary to obtain a position in the

construction industry.

Participants receive hands-on

training in customer interaction,

call center simulations, bank

operations and administrative skills.

Participants gain experience in

customer service excellence for

careers in the hotel and food &

beverage industries.

Individuals learn how to manage

a job search when dealing with a

criminal background.

Students achieve personal,

academic and career goals

through mentoring services from

Goodwill’s Career Leadership

Academy for Youth (CLAY).

Veterans and their families gain

access to a comprehensive set of

career and support services as they

re-enter the civilian workforce.

Individuals benefit from custom

programs that assess and identify

abilities, vocational interests,

career readiness and training needs.

Participants of all levels gain

comprehensive computer skills needed

for career growth, including software

basics, typing and social networking.

Construction Banking & Customer Service Hospitality & Tourism

Second Chance Workshops

Youth Services

Veteran Services Career Training Digital Literacy

“This EXPERIENCE has taught me so much about the

OPPORTUNITIES that are out there FOR ME . Now that

I’M GOING TO COLLEGE , my G OAL is to become an

educator to HELP OTHERS .” Saye, Youth Services 10 11

Job Resource Centers Five job resource centers across the region offer job search assistance, including resume development, interview skills and career opportunities.

Charlotte2122 Freedom Drive

Charlotte, NC 28208

704-372-3434

Hours: M-F: 8 a.m. – 4:30 p.m.

Concord

5511 Poplar Tent Road

Concord, NC 28027

704-782-0837

Hours: MWF: 9 a.m. – 5:30 p.m.

T&TH: 10 a.m. – 6:30 p.m.

Gastonia412 South Broad Street

Gastonia, NC 28054

704-916-1610

Hours: M-F: 8 a.m. – 4:30 p.m.

Shelby Job Link CenterGoodwill is a partner at this location.

404 East Marion Street

Shelby, NC 28150

704-480-5414

Hours: M-F: 8:30 a.m. – 5 p.m.

Lincolnton510 Vaughn Way

Lincolnton, NC 28092

704-732-6844

Hours: M-F: 8 a.m. – 4:30 p.m.

12

1965 Goodwill Indus-

tries of Charlotte opens its

doors in a small two-story

building in downtown

Charlotte. Its first execu-

tive director is Fred Sher-

man. Seed money from

United Way and Goodwill

Industries International

help launch job training

programs that open doors

for people with barriers to

employment.

1974 Goodwill moves its

operations and services to

Freedom Drive and opens

its second retail store in

Charlotte. This facility will

become known as Good-

will’s Career Development

Center housing classes

and training programs for

unemployed and underem-

ployed individuals.

1976 Michael Elder

becomes President &

CEO and will lead the

organization for the

next four decades. The

organization changes

its name to Goodwill

Industries of the Southern

Piedmont to reflect its

mission scope of providing

comprehensive services

to the Southern Piedmont

region of the Carolinas.

1985 Goodwill opens

its first retail store in Rock

Hill, SC. Over the next 30

years, Goodwill expands its

retail footprint to include

22 thrift stores and 50+

donation sites across the

greater Charlotte region.

That translates to 100

million items of clothing

sold over the years!

1987 Goodwill launches

its first Occupational Skills

Training (OST) class in

computer programming.

Today the OST program

has grown to include

courses in banking & cus-

tomer service, hospitality

& tourism, and construc-

tion practices. More than

2,500 OST graduates have

gained highly marketable

job skills in burgeoning

industries.

1988 Eighteen individ-

uals graduate from the

first OST class, kicking off

the longstanding tradi-

tion of holding Goodwill

graduation ceremonies

to recognize students’

achievements.

1994 Goodwill holds the

first annual Cornerstone

celebration to recognize

local individuals for their

support of Goodwill’s

mission. WSOC-TV station

manager Jack Callaghan

receives the inaugural

award, which is named in

his honor posthumously.

Today the annual event

welcomes more than 700

guests every spring.

1995 Goodwill reaches

a mission milestone with

10,000 people served

and 1,400 placed in

employment.

1997 Goodwill opens its

first Job Connection at the

Career Development

Center to provide job

seekers with free access to

resume assistance, career

counseling and computer

training. Today Goodwill

operates or is a partner in

five job resource centers

located in five counties.

1999 Since 1999,

Goodwill has helped 2,300

veterans transition to ci-

vilian life and re-enter the

workforce. Goodwill aids

servicemen and women

by training them to earn

good jobs, overcome

traumas associated with

combat, and providing

access to resources that

stabilize their lives and

their families.

5 0 Y E A R S

12 13

2002 More than 700

volunteers logging

12,000 hours have played

an important role in

supporting our programs

and services since 2002.

The official Champions for

Good volunteer and intern-

ship program launches in

2012, offering philanthropic

opportunities to a diverse

group of individuals from

around the region.

2005 GoodWork

Staffing opens in Charlotte

to offer job seekers an av-

enue to develop new skills

and earn a paycheck while

looking for permanent

employment. The compa-

ny grows to include two

additional locations, robust

partnerships with area

businesses, and a database

of 1,000+ highly-qualified

employees.

2007 Goodwill

Recycling launches with

the goal of advancing the

safe, responsible and

sustainable repair and

recycling of used electron-

ics. Today Goodwill has

diverted nearly 11,000

tons of e-waste from local

landfills and created work

opportunities for more

than 400 participants

in the transitional work

program.

2008 Despite economic

uncertainty and record

unemployment, Goodwill

builds program capacity

and increases its service

levels throughout its

territory. The number of

people served annually

increases from 6,000 to

16,000 over the next four

years.

2012 Goodwill launch-

es the Career Leadership

Academy for Youth (CLAY).

Focusing on mentorship

and career/academic

opportunities for youth,

program enrollment grows

by 100 percent in first two

years—from 39 students

to 85. More than 80% of

CLAY’s graduates enroll in

post-secondary academic

opportunities.

2012 Goodwill

Construction Services

(GCS) opens for business

as a multi-service general

contractor. With over 100

projects completed in its

first three years, GCS earns

recognition for undertak-

ing complex projects,

fostering innovation,

embracing sustainable

practices and making

a difference for clients,

employees and

community.

2013 For the first time

in its history, Goodwill

receives over one million

donor visits, bringing the

cumulative total number of

donations to 23 million.

2014 The GRID:

Powered by Goodwill, a

first of its kind extension

for Goodwill, opens in

University City and gains

national attention for its

focus on retro video games

and affordable, cutting-

edge technologies.

Goodwill announces plans

to build the Goodwill

Opportunity Campus

(GOC), a 160,000-square-

foot facility in West

Charlotte that will provide

a comprehensive

collection of resources

and opportunities for job

training, job placement and

job creation for individuals

facing multiple barriers to

employment.

2015 In its 50th

year, Goodwill begins

construction on the

Goodwill Opportunity

Campus. In the first full

year of operation, the GOC

will serve more than 10,400

individuals with multiple

barriers to employment—

representing an increase

of 23% from the current

number served at the

current facility.

5 0 Y E A R S O F G O O D

Unemployment continues to plague hardworking people in the Greater Charlotte region. Most of us know individuals or families who are struggling just to make ends meet. Goodwill turns the value of your used goods into job training and placement services for people right here in our community.

The sale of donated clothing and household goods in our stores funds programs that help put our friends and neighbors back on the path to employment success. In 2014, retail stores provided 788,440 hours of paid training and employment for clients and team members.

In 2014, more than one million donations were made to Goodwill stores. These donations were then sold in our stores, generating needed funds toward job training and job placement initiatives. In May we launched a new technology store concept in the University area. The GRID: Powered by Goodwill gained national attention for its unique blend of new and used computer components, tech accessories and retro video games.

donor transactionsshoppers

items sold donation centers added

donation drives

2,804,577

11,249,730

1,023,313

2

25

Retail

14

Pounds Diverted from Landfill

0

10

20

30

40

50

60

20

11

20

12

20

13

20

14

IN

MI

LL

IO

NS

P o u n d s D i v e r t e df r o m t h e L a n d f i l l

OPPORTUNITY

PLANTof

WAYS TO

Mae, Employer & Volunteer

“Volunteering with Goodwill has helped me advance my career. I

improved my public speaking

skills, met wonderful people & hired hardworking employees.

I get more out of volunteering than I give .”

Donate your gently-used items

Volunteer with us

Shop at our stores

Hire a Goodwill client

Refer a jobseeker

Leave a planned gift

Engage with us on social media

Host a donation drive

Advocate for people facing barriers to employment

Recycle electronic waste

Make a �nancial contribution

Explore opportunities to partner

SEEDS

14 15

Lisa, Banking & Customer Service Training Graduate

“ The class helped me

BUILD BACK that

CONFIDENCEthat I had lost.”

16

$1,000,000 -$5,000,000The Leon Levine Foundation

$250,000 -$999,999Bank of America Foundation

Bissell Foundation

Childress Klein Properties

The Dickson

Foundation, Inc.

The Dowd Foundation

NCFI/Barnhardt Foundation

United Way of Central Carolinas

$75,000 - $100,000 Tom & Kim Barnhardt

Michael Elder

David E. Looper & Company, Inc.

Mike & Lee Lumpkin

Parker Poe Adams & Bernstein LLP

Piedmont Companies, Inc.

$50,000 - $74,999Bragg Financial

Advisors, Inc.

The Cannon

Foundation, Inc.

Carolina Tractor

Bob & Peggy Culbertson

First Citizens Bank

Griffith Real Estate Services Company

David & Nancy Haggart

Steve & Cheryl KellerSteelFab, Inc.

$20,000 - $49,999Darren & Kathryn Ash

The David Belk Cannon Foundation

Wayland H. Cato, Jr. Foundation

Kieth & Serena Cockrell

Ben & Kathy Hill

Joan & Robert Zimmerman

$11,000 - $19,999Gary Barrett

Jay Norvell

Estate of Margaret Rose Wiegandt

The Zembruski Family

$6,000 - $10,999Advantage Truck Leasing

Sam & LaRita Barber

William C. & Norma C. Cannon Charitable Trust

Robin Carson

Mr. & Mrs. Francis A. Cash

Wayne E. Dozier

Tom & Julie Eiselt

Charles & Laura Greer

Paulette Griffin

Godknows & Anne Ibekwe

Christopher Jackson

LJ Investments, LLC

Barbara Maida-Stolle

Dan & Sara Roselli

Dean & Sara Sellers

Jim & Lori Skibbens

William H. Sturges

Bill & Rita Vandiver

Randall & Jean Veatch

$3,000 - $5,999The George W. and Ruth R. Baxter Foundation

Paul Betzold

Phillip Boger

John Burns

Leslie Chestnut

The Corkery Family

Thank you to the individuals, corporations and foundations who made generous donations in 2014 to support the Goodwill Opportunity Campus Capital Campaign and other worthy initiatives that help people with barriers to employment.

O UR SUPPO R T ER S

Larry Farber & Sherri McGirt

William Hall

Laura Hampton

Herb & Karen Harriss

Jon Joffe

Amy Jordan

Jim & Bev Kothe

Don & Jill Olmstead

John & Beth Quinn

Ronald Sherrill

Tony & Laurie Smith

St. Matthew Catholic Church

Michael & Kilby Watson

Diane Weekley

Nick & Regina Wharton

Michael & Chris Wiggins

Mark Wyatt

$2,000 - $2,999Carol Ashby

The Bise Family

Donna Burns

John Burns

Brad & Amanda Cherry

Patrick Darrow

Tonya Darrow

FreeMoreWest Partners

Mia Hines

Brian & Stephanie Hoffman

Luis Linares

Brian Otto

Mr. Rednecheck

Schneider National Foundation, Inc.

Peter & Jennifer Schwarz

Mark & Kathryn Thompson

Michael Whitener

$1,000 - $1,999Renee Alexander Sherrod

Mikhail Ayrumyan

Steve & Joanne Beam

Sharon Beamon

Lisa Bolon

Charles Bond

Roberta Bowman

Kwain Bryant

Laura Casoni

Edmund H. Driggs

Lisa Gamble

Harvey & Cindy Gantt

Mr. & Mrs. Marshall B. Gilchrist

Charlene Hendricks

Sharon Herrmann

Ben Hill

Horack, Talley, Pharr & Lowndes P.A.

Jennifer Keeter

Kay King

Rosalie Kirkley

Jay Letizia & Lisa Demko

E. Kaye Moore

Masila Mutua

Russell Sage & Martha Davis

Clarence Scott

Barbara Smith

Keitha Stewart

Daniel Tobin

Sara Trexler

Richard & Renee Walker

Stuart & Erin Wernikoff

Mike & Chris Wiggins

Velva W. Woollen

$1 - $999Alliance International, Inc. (Chris Jones)

A.O. Smith Foundation

Jerome Adams

Mr. & Mrs. Mark Adamson

Rodolfo Alfaro

Johnny & Felicia Allen

Brenda Almond

Sonya Amos

Sandy Anderson

Marie Antoine

Jennifer Appleby

Donnie Armstrong

Andy Arnette

Beverly Arthur

Alesia Ashcraft

Bertha Atalaya

Marlin Atkins

James Autry

Jehnel Bannister

Douglas Barnes

Roderick & Mia Barnes

Lillian Barrett

Leticia Barron

Cynthia Bennett

Barbara Biddix

Marlene Bishop

Douglas Blakeney

Billy Bonny

Samoan Bowden

Marilynn Bowler

Jenna Brackett

Susan Brackett

Jeremy & Amy Bradley

Cheryl Brown

Robert Brown

Michael Burkard

Kim Burton

Shenard & Donneka Byrd

Janet Cameron

“Through the Occupational

Skills Training program at

Goodwill, we developed

many skills such as

teamwork,

presentation

& dress code,

& mastered the use of

Microsoft O ce. Overall, it was

the ultimate opportunity

to gain skills that

prepare us

for the job market.”

Semanou, Banking & Customer Training Service Graduate

16 17

“After my son completed

the construction class

he used his new skills &

confidence and enlisted in the Navy.

For that I would like to say

thank you to all

of the sta� members at

Goodwill that make an

impact on not

just my son, but on

everyone that

comes for help .”

Sherma, Banking & Customer Service Training Graduate

Goodwill

helped me & now

I am EXCITED

to get UP &

go to WORK

each day.

Angela, Goodwill TeamMember at Sardis Road Store

18

Brandon Canterbury

Frederick Caratao

Danyiel Champlain

Darius Chapman

Tabitha Chappell

Leslie Clay

Althea Clyburn

Roger Coates

Emily Coble

Danielle Coleman

Danielle Comte

Tracy Costner

Vernon E. Crawford, Sr.

Cynthia Cummings

Margaret Curbeam

Leslie Curry

Michelle Daley

William Dean

Lineth Del Pitti

Charlotte Doby

Shannon Drolet

Erinne Dyer

Katherine Edwards

Laura Edwards

Linda Ejlali

April Elam

Kevin Elder

Pam Elliotte

Sharbara Ellis

Brianna Eskridge

Damien Evans

Jason Evans

Irwin Fairly

Chien Fang

Constance Finch

Thelma Flowe

Mr. & Mrs. Alan Flynn, III

Liz Foster

Michael Foster

Amanda Furuseth

Erik & Karen Garrett

Elissa Gaulden

Ervin Gentry, Jr.

Bobby Gidney

Eli Givens

Derrick Glass

Brenda Goodson

William E. Gordon, Jr.

Jim Goulding

Cornelia Grabowski

Willie Hamlin

Keith Hampton

Queen Hampton

Pia Harrison

Ashlynn Hawkins

Tony Hayes

Dana Henderson

Verona Hendrix

Julie Hennecy

Hadassah Henry

Marquis Herman

Nikasha Hills

Maria Himongala

Jasmine Hines

April Hood

Cassandra Horne

Robbie Howell

Jance Hughes

Thomas Hungate

Brad Ingram

David & Rosalyn Jacobs

Michelle Jamison

Judy Jaro

Micah Javier

Adonis Jeralds

Gloria Johnson

Robert Johnson III

Mahalia Jones

Larry Jordan

Todd Jordan

Craig Kalhagen

Calvin Kearney

Marvin Kelley

Tonia King

Heather Kinley

Shelly Kinley

Sue Korenstein

Acena Lane

LaToya Lowery

Mary Lukan

Susan Luther

Samantha Lutkus

Jeanette Lyle

Stacie MacArthur

Michelle A. Maidt

Dianne Maldonado

Saidah Malik

Maribeth Marciniak

Malcolm Markos

Lillian Mason

Vera Mason

John McCann

Vanessa McCants

Tasha McCaskiel

Julianne McCollum

William McDonald

Nora McIntyre

Christil McKenzie

Sammie McQuiller

Natasha McRae

Cynthia Meeks

Angela Mercer

Bryan Mermans

Edward Meyer, Jr.

Burch & Arrington Mixon

Kelly Morrison

“I never realized that

hard work could be so

fulfilling

& give you a sense of

pride. Goodwill

has given me my

confidence

back.”

Rashad, Construction Skills Training Graduate

18 19

Marvin Mungo

Jessica Murphy

Loretta Odom

Buenaflor Olazo

Lania Oliver

Mindy Pacer

Richard Panther

Shamauri Pegues

Alcides Perez

Shay Perry

Victoria Perry

Joseph Piemont

Berta Pineda

Kimberly Poindexter

Pepper & Lynn Pounds

Vicki Powe

Terrence Powell

Veronica Pride

Terri Prowell

Emily Pusic

Tereza Ramseur

Sandra Ramsey

Dennis Randolph

Patricia Reavis

Macheal Reese

Charles Reid

Loren Resabala

Jennifer Ressler

Michelle Rice

Cynthia Ritchie

Alma Rittenberry

Debbie Roberts

Felicia Robinson

Meredith Robinson

Patricia Rogers

Gloria Ron

Stephanie Russell

Genny Ryan

Waheed Salama

Wanda Samplawski

Mallory Seymour

David & Donna Singletery

Robert Smith

Mary Somers

Jody Spaur

Rivera Spears

Stephanie Speece

Erica Starkey

Kathleen Stewart

Tina Stokes

Edward Strain

Seth Stringfield

Jean Ann Stuart

Nina Stywall

Harry Tatum

Berdie Tesseneer

Jacquelyn Thomas

Kimberly Thrower

Crystal Todd

Rebecca Townsend

Joni Truss

Scott & Lynn Erin Tyler

Kou Vang

Jean Veatch

Sally Wall

David Washam

Sharon Washam

Bernadette Washington

Eric Wells

Xavier Wells

Jecolia White

Shelley White

Crystal Whitesell

John Whitley, Jr.

Kenneth Whitworth

Garry Williams, Jr.

Margaret Williams

Veronica Williams

Kathy Willis

Mark Winslow

Daemon & Angela Woods

Rebecca Woods

Heather Wright

Robert Wright

Robyn M. Wright

Andrew Yavorshi

GOODWILL DONORS can be PROUD to

know that they are also JOB CREATORS.

20

G o o d w ill is a carefu l stewa rd of c o m mun i ty r es o u rces .

Goodwill Enterprises

Capital Campaign Contributions

State & County Government

7%

90%

3%

REVENUE SOURCES:

Programs

Administration

Fundraising

8%

90%

2%

EXPENSES:

Changing lives through the power of work is our mission, and we fulfill it by investing in

hardworking people who desire to build better lives. We take great care to invest wisely in

everything we do because we consider ourselves caretakers of the dollars others have earned

and generously donated to our organization. Here is how we are investing your support in their

future, and in the future of our community.

REVENUES

EXPENSES

ASSETS LIABILITIES

S TAT E M E N T O F F I N A N C I A L A C T I V I T Y

S TAT E M E N T O F F I N A N C I A L P O S I T I O N

2 0 1 4 2 0 1 3

2 0 1 4 2 0 1 3

Business Enterprises

Workforce & EmploymentServices

Contributions - Other

Capital Campaign Contributions

Other Income

Wages, Taxes &Benefits Paid to Clients & Sta�

Occupancy & Depreciation

Supplies

Other Operating Expenses

Restricted for the Opportunity Campus

Addition to WorkingCapital

41,618,997

8,728,726

164,146

3,804,933

287,109

54,603,911

33,311,657

8,037,015

2,769,674

6,288,399

3,520,060

677,106

54,603,911

30,614,374

7,817,509

2,405,295

5,473,581

716,238

2,959,671

49,986,668

To t a l R e v e n u e s

To t a l E x p e n s e s

Cash & Short Term Investments

Accounts Receivable

Capital Campaign Receivable

Inventory

Other Current Assets

Land, Building &Equipment (net)

Other Noncurrent Assets

Total Assets

19,103,353

2,004,927

2,916,759

3,495,506

449,707

25,472,447

814,276

54,256,975

16,397,744

1,347,966

989,351

3,469,912

656,143

27,133,749

710,498

50,705,363

40,920,357

7,829,905

195,097

1,109,184

(67,875)

49,986,668

2 0 1 4 2 0 1 3 2 0 1 4 2 0 1 3

Total Liabilities

Net Worth (Assets)

Total Liability & Net Worth

17,075,986

37,180,989

54,256,975

17,721,540

32,983,823

50,705,363

692,503

3,903,912

11,957,481

522,090

674,115

3,955,478

12,649,983

441,964

Current Long-Term Debt & Lease Obligations

Accounts Payable &Accruals

Long-Term Debt & Lease Obligations

Other Noncurrent Liabilities

20 21

Goodwill Opportunity CampusLast year Goodwill announced plans to change the trajectory of poverty in our region by building the Goodwill Opportunity Campus, a state-of-the-art facility in West Charlotte that will provide the area’s most comprehensive collection of resources and opportunities for individuals facing multiple barriers to employment. The Goodwill Opportunity Campus will benefit jobseekers by offering a central location for coordinated services and help Goodwill increase long-term support for clients in their journey to earn a family sustaining wage.

The Leon Levine Foundation—along with many other generous corporations and individuals—helped launch the project’s capital campaign with a $1.2 million challenge grant. Construction continues on the 18-acre campus with a grand opening anticipated to occur in 2016.

While workforce development initiatives in our community have grown dramatically since the recession, much of the work has focused on simply getting people jobs. True economic sustainability requires a broader focus. As we continue to shape our key priorities for the future, we recognize we must also continually widen and build perspective—taking a landscape view, collaborating more broadly, and employing a holistic approach to serving our clients.

When someone comes to Goodwill looking for employment, we look at the whole person. For this reason, we have identified community partners to help clients address barriers in education, health, welfare, finance, legal, childcare and emergency assistance. Helping a person reach his fullest potential is an all-in commitment that requires vision, scale and experience. We—along with our community partners who we have selected to share space with us on the campus—are prepared to take on this challenge.

Campus Partners

22

DSS

OPENING IN 2016!

Campus Interior Courtyard & Garden

22 23

Growing Opportunity, Growing Community.2014 Community Report

“Goodwill is a magical place.

Something happens to you here.

I will advise anyone to come taste it for yourself.”Nah, Banking & Customer Service Training Graduate

2122 Freedom Drive | P.O. Box 668768 | Charlotte, NC 28266704-372-3434 | goodwillsp.org