Grow your business with managed it services

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<ul><li><p>Webinar will start shortly</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p><p>Audio via phone Audio via computer</p></li><li><p> 2015 N-able Technologies, Inc. All rights reserved.</p><p>Starting in 1 Minute</p><p>Audio via phone Audio via computer</p></li><li><p>The Adoption of </p><p>Managed Network Services</p><p>Roy SerhalRegional Sales Manager</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Webinar FAQ</p><p>How long is the webinar?</p><p>25min presentation + 5min Q&amp;A</p><p>Can I get a copy of the Webinar?</p><p>Yes! Recording &amp; slides will be provided </p><p>1-2 business days after the webinar to </p><p>attendees</p><p>Ask questions at any </p><p>time</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>About Roy</p><p> Consulting technology businesses for over 10 years</p><p> Worked with &gt;100 MFD dealers to grow revenue</p><p> Help one MFD dealer grow revenue by $400,000/m</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>N-able Technologies Fast Facts </p><p> Channel-Only Company </p><p> 180 employees</p><p> 3,300 MSP Customers </p><p> 125,000 Managed SMBs </p><p> Offices in North America, Europe, </p><p>Australia, Asia</p><p> The Leading RMM &amp; Automation Platform for MSPs</p><p> Mission Statement: To make our Partners the worlds most successful MSPs</p><p> Measured by:</p><p> Customer Retention MSP Recurring Revenue Customer Growth </p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>The Managed IT Opportunity</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>What is Managed IT Services?</p><p> To your customer (end user):</p><p> It means to outsource their IT network support to create business efficiencies and reduce their </p><p>operational expense</p><p> To a service provider (Copier Dealer): </p><p> It means to migrate your customers from a Break Fix business model to a Proactive business model to </p><p>build a recurring revenue stream</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>The Opportunity More and more MFP Service Providers and Copier Dealers want to </p><p>add DATA to their portfolios</p><p> Introducing a new recurring revenue stream into your business model will protect your business during economic downturns and increase your business valuation</p><p> Ability to assume your entire customers network will eliminate competition in your commoditized market space</p><p> Your SMB customers are now asking for that single point of contact</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>What are your Options? Acquire an existing MSP</p><p> Konica Minolta acquired All Covered</p><p> Ricoh acquired Mindshift</p><p> Partner with an MSP</p><p> Lead Gen</p><p> Risk of reverse effects (steal your business)</p><p> No control over your destiny</p><p> Outsource (Live Virtual Helpdesk)</p><p> Build from the ground up / MSP Playbook</p><p> Long Term Success</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Challenges for Incorporating Managed Services</p><p> MFP/Copier Dealers</p><p> Lack of resources and understanding of the IT and data support side of the of the business</p><p> Upfront cost to hire an experienced IT technician</p><p> New customer acquisition or conversion strategies / Sales &amp; Marketing Strategies</p><p> Building the right MSP programs and offerings</p><p> Training employees and resources</p><p> Any IT provider</p><p> New customer acquisition or conversion strategies / Sales &amp; Marketing Strategies</p><p> Building the right MSP programs and offerings</p><p> Training employees and resources</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>What to look for inan MNS Partner?</p><p>1. Automation (right technology)</p><p>2. Flexible licensing model</p><p>3. Business transformation services</p><p>4. Post-implementation support</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>What are Dealers Attracted to?Business Consulting: We hand hold our partners throughout the process of building a successful managed services </p><p>practice</p><p> We help our partners build the right programs to penetrate the managed services space successfully</p><p> We provide our partners with marketing support as well as sales training to maximize your penetration within this space </p><p>Helpdesk and NOC services We provide our partners with optional helpdesk and NOC services to minimize their initial investment </p><p>Hybrid Licensing model We have a unique hybrid licensing model to help our partners seed the market and drastically </p><p>reduce your TCO (total cost of operation)</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Complete Solution Component Deliverables Execution</p><p>RMM Platform </p><p> Advanced Monitoring</p><p> Automation (patch, scripting, software distribution) </p><p> Reporting </p><p> Remote Control </p><p> End Point Security</p><p> Backup and Replication </p><p> N-central</p><p> Security Manager </p><p> Backup Manager </p><p> Remote Control Manager</p><p> Report Manager</p><p>Consulting and Training</p><p>Blueprint for Success </p><p> Business Consulting Services </p><p> Proven Blueprint process </p><p> 1-on-1 PDS consultation</p><p> Optimization and Coaching </p><p> Self Guided Training</p><p> Business Essentials</p><p> Essentials Program Self guided powerful web tools MSP program development Sales training, Cold Call Scripts</p><p> Sales Presentations</p><p> MSP Knowledge Portal </p><p> MSP Community </p><p> Resource Center </p><p>MSP Runbooks Delivery of best practices, mapping service </p><p>levels to technology</p><p> Business user Runbook</p><p> Technical user Runbook</p><p> Well Designed Server </p><p>Unmatched Support </p><p> Business On boarding</p><p> Technical On boarding</p><p> One on one support </p><p> Customer Events</p><p> Channel Sales Specialist</p><p> SE</p><p> Account Executive</p><p> Technical Support </p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Services Model TM Block Checklist Fixed Fee Supplemental</p><p>Gross Profit (%) &lt; 10 50 50-75 75-90 90</p><p>Utilization Rate (%) 50 50 70 90 95</p><p>Operating Income (%) &lt; 1 1-5 5-10 10 - 20 15 25</p><p>Business Valuation ? .30 1.5 2.5 - 4 2.5 - 4</p><p>Profitability &amp; </p><p>Business Valuation </p><p>Low</p><p>High</p><p>HighMaturity</p><p>N-ables Value Proposition</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>SMB Market Reality </p><p> 25% of SMBs are candidates for advanced service models associated with verticals Professional Services, Medical , Financial, Manufacturing, Energy </p><p> 75% of SMBs do not want or have the need for managed services instead they want to buy products and services on a monthly basis such as: Anti-virus, Patch, Anti-spam, Backup, Assessments, Migrations, Hours, Projects </p><p>75%</p><p>25%</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>MSP Customer Growth StrategyEs</p><p>sen</p><p>tial Basic Network </p><p>Monitoring</p><p>Remote Support</p><p>Reporting</p><p>A la</p><p> Car</p><p>te Patch MonitoringEnd Point Security</p><p>Device Monitoring</p><p>Remote Backup</p><p>License Compliance</p><p>Procurement Assistance</p><p>Assessments/Audits</p><p>DR Planning</p><p>Consulting Services</p><p>Hosted Offerings</p><p>Network Transparency</p><p>OTHER SERVICES</p><p>Pro</p><p>acti</p><p>ve</p><p>Core Elements:</p><p>Server Monitoring</p><p>Server Maintenance</p><p>Desktop Monitoring</p><p>Network Monitoring</p><p>Patch Management</p><p>End Point Security Management</p><p>Procurement Assistance</p><p>Quarterly Network Health Reviews</p><p>Monthly Network Reporting</p><p>Optional Elements</p><p>Desktop Maintenance</p><p>Network Maintenance</p><p>License Compliance</p><p>LOB Application Support</p><p>Vendor Relationship Management</p><p>Man</p><p>aged</p><p>Server Monitoring &amp; Management</p><p>Desktop Monitoring &amp; Management</p><p>Network Monitoring &amp; Management</p><p>Group Policy Management</p><p>Patch Management</p><p>End Point Security Management</p><p>License Compliance</p><p>Warranty Tracking</p><p>Procurement Assistance</p><p>LOB Application Support</p><p>Vendor Relationship Management</p><p>Monthly Network Health Reviews</p><p>Bi-annual Strategy &amp; Planning Meetings</p><p>Unlimited Helpdesk Services</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Integrated Tools Report ManagerReport Manager | N-compass</p><p>Backup ManagerBackup Manager Standard Edition</p><p>Backup Manager Advanced &amp; Virtual Edition</p><p>Backup Manager Workstation Edition</p><p>Backup Manager SBS Edition &amp; Replication</p><p>Security ManagerSecurity Manager | AV DefenderSecurity Manager | Exchange Defender</p><p>Remote Control ManagerRemote Control Manager | Attended</p><p>MSP Tools</p><p>Platform</p><p>Audit ManagerAudit Manager | AssessmentAudit Manager | Vulnerability Audit Manager | ComplianceAudit Manager | Configuration</p><p>MonitorCross-platform, servers, workstations, network devices</p><p>ManageReactive and proactive management tasks, scheduled tasks, patch management, AV, AS</p><p>Automation Best practise technician runbook, proactive maintenance</p><p>ReportingBusiness and tactical reporting, Drag &amp; drop report customization</p><p>Mobile Device Manager</p><p>Patch ManagerWindows | 3rd party </p><p>Help Desk Manager Ticketing | HelpDesk</p><p>Backup ManagerBackup Manager SP| Server</p><p>Backup Manager SP| Desktop</p><p>Remote Control ManagerRemote Control Manager | N-support Pro</p><p>Single Pane of Glass</p><p>MSP PlaybookNOC and Helpdesk Methodology</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Support and Onboarding</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Support DeskOnboarding | Sales Engineer</p><p>Daily Technical Access</p><p>Unmatched Technical Support</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Blueprint for Success</p><p>ASSESS Review of Current </p><p>Situation Plan New MSP </p><p>StrategyMSP Strategy </p><p>Document</p><p>PLAN Program Review Pricing Review Program </p><p>Portfolio &amp; Pricing Methodology</p><p>IMPLEMENT Sales &amp; Marketing Support Documented Sales Plan Customized Marketing </p><p>Materials</p><p>Blueprint for Success</p><p>ASSESS Review of Current Situation Plan New MNS Strategy MNS Strategy Document</p><p>PLAN Program Review Pricing Review Portfolio &amp; Pricing Methodology</p><p>IMPLEMENT Sales &amp; Marketing Support Documented Sales Plan Customized Marketing Materials</p><p>Onboarding | Channel Sales</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Step by Step Support</p><p>On Boarding</p><p> On board client</p><p> Review purchase</p><p> Introduce Resources available</p><p>RS 1</p><p> MNS Programs</p><p> Introduce Trials/Freemiums</p><p> Revenue Goals</p><p> Marketing Collateral</p><p>RS 2</p><p> Review seeding strategies</p><p> Customize Pricing</p><p> Program Calculator</p><p> Sales Strategies</p><p>BP </p><p> Market Segmentation</p><p> Detailed Program Development</p><p> Detailed Sales Training</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Customizable MSP Collateral </p><p> Includes: Flysheet creator Email teaser PowerPoint </p><p>presentations Service level </p><p>agreements Pricing calculator Case studies Newsletter Press release Call guides</p><p>N-ables sales &amp; marketing tools help you get started quickly.</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>Conclusion</p><p> Massive opportunity</p><p> You need support</p><p> Partner with someone who has the experience and resources to help you succeed</p></li><li><p>Technical onboarding to get you up and running in as soon as possible.</p><p>Business support and coaching to reach maximum recurring revenue.</p><p>Your N-able Team</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p> 2015 N-able Technologies, Inc. All rights reserved.</p><p>Reserve your free business assessment</p><p>North AmericaMeagan Kelly</p><p>meagan.kelly@solarwinds.com</p><p>EMEATan Ansari</p><p>tan.ansari@solarwinds.com</p><p>APACJamie Deveaux</p><p>jamie.deveaux@solarwinds.com</p></li><li><p>Questions?</p><p> 2015 N-able Technologies, Inc. All rights reserved.</p></li><li><p>LEGAL INFORMATION </p><p>The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.</p><p> 2013 N-able Technologies, Inc. All rights reserved. 2015 N-able Technologies, Inc. All rights reserved.</p></li></ul>