grievance (concern, complaint, problem) procedure click your mouse to advance to the next slide
TRANSCRIPT
Grievance(Concern, Complaint, Problem)
Procedure
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What you can do if you have a concern,
or a complaint.
Talk to Staff
If you have a concern or a complaint, the first thing to do is talk with a staff member. Any staff member will be happy to listen to your concerns and work with you to come up with a solution to the problem.
If you are not happy with the solution,
You can…..
LEVEL 1 - INFORMALTalk to the Vocational Coordinator
You can talk with the Vocational Coordinator. The Vocational Coordinator will listen to your concerns and consider the solutions that have been offered by staff, then work with you to come up with another solution to the problem.
If you are not happy with the solution,
You can…..
..fill out and submit a:
Level II- Request for Formal Review Form to request a formal meeting with the Program Director of Carobell, Inc.
If you need help filling out this form, you can ask the Vocational Coordinator for his assistance. He will give the form to the Program Director.
LEVEL 2 – FORMAL
Talk to the Program Director
The Program Director will meet with you as soon as possible, within the time frame of 5 working days. She will to listen to your concerns, consider the solutions that have been offered and work with you to come up with another solution to the problem.
If you are not happy with the solution,
You can…..
..fill out and submit a:
Level III- Request for Formal Review Formto request to have a formal meeting with the President of Carobell, Inc.
If you need help filling out this form, you can ask the Program Director for assistance. She will give the form to the President of Carobell, Inc.
LEVEL 3 – FORMAL
Talk to the President of Carobell, Inc.
The President of Carobell, inc., or his/her designee, will meet with you as soon as possible, within the time frame of 10 working days to review your concerns and consider all offered solutions. The President, or her designee, will work with you to come up with a final solution to your grievance.
Problem Solved!