great appraisals 3 essentials for managers
DESCRIPTION
Managers - reduce your stress. Prepare these three essentials for each performance review or appraisal you have to do. You will feel more confident, stay on track and hey - might even find it a useful way to spend time with your people.TRANSCRIPT
By Hedda Bird, 3C Performance Management
You can love
appraisals! 3 essentials for a conversation
that makes a difference
PREPARE WHAT?
As a manager, you know you must
prepare for performance reviews,
but
Most people focus on preparing INPUTS:
paperwork numbers evidence
CONVERSATIONBut it’s the
that makes the
difference
This slide set shows you the
3 essentials to prepare so
you have the
conversation that
makes a difference
An
EMOTIONAL
MESSAGE
QUESTIONS
to EXPLORE
key issues
PLAN
your
FEEDBACK
1 2 3
AN EMOTIONA
LMESSAGE
1
FEELHow should
they
after the review?
Reviewees will take away ONE overall
impression of what you think
Be clear what YOU want that
to be …I’m appreciated?…I’m respected?
…Do I need to pull my socks up?
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ACTION: Decide on EMOTIONAL MESSAGE
2QUESTIONS to explore
KEY ISSUES
3 questions
Before the review write
about what you want to
discuss
What has
gone well?
What has
happened?
How to get back
on track?
Uncover
problems or
hidden
agendas
The GOOD
TheBAD
The HIDDE
N
Explore any or all of these…
OPEN QuestionsGood for • ENCOURAGING reflection and learning• COACHING people to improve• UNDERSTANDING a situation better• EXPLORING possibilities
EXAMPLES• How confident are you?• What made the difference?• When did things change?
PROBING Questions
Good for• Exploring how people FEEL• UNDERSTANDING motivation • Bringing HIDDEN issues to the surface
EXAMPLES• What has happened to make you think
that?• What makes you say that?• How do you feel about this situation?
STATEMENT QuestionsGood for • Addressing difficult situationsFirst: state the situationThen: Ask a question that focuses on one aspect of the situation you want to address
EXAMPLES:
Your last project ran over budget (your statement)• What could you have done to prevent
that?• What will you do differently on your next
project?
If you write your questions before each
review
You will feel more confident and in
control during the conversation
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ACTION: Write your questions
PLAN your FEEDBACK
to say what
must be SAID
3
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FEEDBACKThink about
the
you need to give
ACTION IMPACT MOVINGFORWARDWhat have
you
observed?
What impact
has the action
had?
What must
change?
A I M
Action: In the team meeting on Friday you were openly critical of the company and rude to several
colleagues.
Impact: This upsets others, reduces team morale and discourages others from
contributing
Moving Forward: In future please discuss any concerns with me privately, and listen to others
with respect and courtesy
ACTION: Plan your FEEDBACK
An
EMOTIONAL
MESSAGE
QUESTIONS
to EXPLORE
key issues
PLAN
your
FEEBACK
1 2 3
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FEEL BETTER
Do these 3 and you will
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PREPAREDand be
