global release notes keycode retrieval system (krs ... notes/archive/krs... · global release notes...
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Issue: 1.1 Dated: April 2, 2012
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KRS 9.5.1 Release Notes Page 2 of 9
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Table of Contents:
1 Revision History ................................................................................................................... 3 2 Introduction .......................................................................................................................... 3
2.1 Release Highlights......................................................................................................... 4 3 New Features ....................................................................................................................... 5
3.1 Tool Changes ................................................................................................................ 5 3.2 New Product Introduction .............................................................................................. 5 3.3 New Functionality .......................................................................................................... 5 3.4 Products Removed/Retired ............................................................................................ 5
4 Appendix – KRS Product Content ......................................................................................... 6 4.1 Product Content ............................................................................................................ 6 4.2 Current Service Contract Support .................................................................................. 7 4.3 Current Service Contract Limitations .............................................................................. 8
KRS 9.5.1 Release Notes Page 3 of 9
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11 RReevviissiioonn HHiissttoorryy Date Issue Changes Issued By
Mar. 28, 2011 1.1 Add content updates for Rls 9.5.1 Update new Contract Coverage (Retail) in
section 4.2 [ US region applicable only] Phil Scott
22 IInnttrroodduuccttiioonn Avaya eBusiness commercial tools offer web-based applications to Quote, Price, Configure and Order Avaya products and solutions. These release notes are focused on KRS. KRS is a web-based, global tool for customers to retrieve and generate software keycode licenses for Avaya Nortel Enterprise Solutions (NES). KRS maintains all historical software system configuration details including: tracking date, time, user and partner information associated with each keycode license. For more information on all the eBusiness tools, please select (ctrl + click): Overview of Global eBusiness Tools
http://portal.avaya.com/ptlWeb/so/CS2010615131231698038 Quick Start Guide
http://portal.avaya.com/ptlWeb/getfile?docID=MTAwMTMwMTEz Introduction to KRS
http://portal.avaya.com/ptlWeb/so/CS2010615131231698038/C2010615135844638069/SN2011325125632852090/SN201132512574259047
Login and user registration for the eBusiness Tools http://portal.avaya.com/ptlWeb/gs/so/CS2010615131231698038/C201061512571928099/SN2010615131156409018/SN2011225183624774007#Login
How to Get Started on the eBusiness tools, some basic information http://portal.avaya.com/ptlWeb/gs/so/CS2010615131231698038/C201061512571928099/SN2010615131156409018/SN2011225183624774007#How to Get Started
PC Requirements for the eBusiness tools (Includes inactivity time out information) http://portal.avaya.com/ptlWeb/gs/so/CS2010615131231698038/C201061512571928099/SN2010615131156409018/SN2011225183624774007#PC Requirements
Support contact information http://portal.avaya.com/ptlWeb/gs/so/CS2010615131231698038/C20114681156667093/SN2011417193921808000/SN2011417194257808080
Training schedule for leader lead, webinars and general training material http://portal.avaya.com/ptlWeb/gs/so/CS2010615131231698038/C201061512571928099/SN2010615131156409018/SN2011225183624774007#Training
Stay Updated with email Notification Service, sign up for automated updates on changes and outages http://portal.avaya.com/ptlWeb/gs/so/CS2010615131231698038/C201145192237450070/SN2011325123839570062/SN2011417193456616025#Stay Updated with Email Notification Service
KRS 9.5.1 Release Notes Page 4 of 9
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2.1 Release Highlights EC Data Changes Notes Tool Changes Yes See Section 3.1 New Product Introduction Yes See Section 3.2 New Marketing Promotions No New Functionality No Products/inputs Removed No
Refer to “Appendix - KRS Product Content” for complete details for all products supported in KRS.
KRS 9.5.1 Release Notes Page 5 of 9
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33 NNeeww FFeeaattuurreess
3.1 Tool Changes
RPC Number Description wi00983543 FR218a/FR219a CallPilot, Contact Center (Global)
Add Support for Retail Service Contracts for CallPilot and Contact Center This enhancement provides additional visibility for select CallPilot and Contact Center “Retail” contracts that were introduced in February, 2012. KRS will now display additional contracts as follows: CallPilot: GE61xx, GY530x, GY610x, GY630x Contact Center: GE61xx
wi00985045 BCM (Global)
Add message/link for Regen/Migration process on HW returns This enhancement provides new policy messaging for HW returns on BCM products when regeneration or migration of software is done from a failed system. KRS also provides a link to the Product Policy document which outlines the detailed policy and procedures for returning failed HW.
3.2 New Product Introduction
RPC Number Description wi00977625 ID Engines (Global)
Introduce ID Engines R8.0 This enhancement activates support for ID Engines Rls 8.0.
3.3 New Functionality None
3.4 Products Removed/Retired None
KRS 9.5.1 Release Notes Page 6 of 9
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44 AAppppeennddiixx –– KKRRSS PPrroodduucctt CCoonntteenntt
4.1 Product Content The table below details NES products available in KRS. Updates are highlighted in blue.
. Product KRS Product Description (Login Menu) eAuth Agile Communications Environment (ACE) Agile Communications Environment Y Application Gateway Application Gateway Y AS5300 AS5300 Y Business Communications Manager Business Communications Manager Y Business Communications Manager 450 Business Communications Manager 450 Y Business Communications Manager 50 Business Communications Manager 50 Y CallPilot 100/150 and Mini CallPilot 100/150 and Mini N Communication Server 1000 Meridian 1 or Communication Server 1000 Y Enterprise Business Solutions (for Mobile Device Checkout) Enterprise Business Solutions Y Identity Engines Identity Engines Y IP Clients IP Clients Y IP Softphone 2050 IP Softphone 2050 Y IP Softphone 3456/3457 IP Softphone 3456/3457 Y Media Processing Server Series Media Processing Server Series/Voice Processing Series N Meridian 1 Meridian 1 or Communication Server 1000 Y Mobile Communication 3100 Series Mobile Communication 3100 Series N
Multimedia Communication Portfolio/CS2K-SS/BCP
Multimedia Communication Portfolio/CS2K-SS/BCP or SIP Contact Center MAS Y
Norstar Norstar N SCS (Software Communication System) SCS (Software Communication System) Y
SIP Contact Center MAS Multimedia Communication Portfolio/CS2K-SS/BCP or SIP Contact Center MAS Y
Subscriber Manager Subscriber Manager Y Survivable Remote Gateway Survivable Remote Gateway Y Survivable Remote Gateway 50 Survivable Remote Gateway 50 Y Unified Communication Application Suite Unified Communication Application Suite Y
KRS 9.5.1 Release Notes Page 7 of 9
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4.2 Current Service Contract Support The contract types by service and product that are reported by KRS using the <View Service Contract> functionality include the following:
Software Support Service
CS 1000 & Apps [CC - Call Center]
[CP - CallPilot][CR - CRQM] BCM **
PASS (4300)GE4300 PASS Base CS1000, CC 50, 200/400, 450GU4300 PASS Plus SRS CS1000, CP, CC, CR 50, 450SRS (5500)GW5500 SRS Basic CS1000, CP, CCRETAIL (6100, 6110) [US Only]GE61x Retail Base CS1000, CP, CCGY610x Retail Premium Base CS1000, CPGU61x Retail Plus CS1000, CP, CCGY611x Retail Premium Plus CS1000, CPDIRECT (5300, 5400)GE5300 Direct Tech Support CS1000, CC 200/400, 450GU5300 Direct SRS & Tech Support CS1000, CP, CC, CR 50, 450GY530x Direct Premium Base (Monitor, TS) * CS1000, CPGY531x Direct Premium Plus (Monitor, TS, SRS) * CS1000, CPGJ5400 Direct Premium SRS w Parts CS1000, CP, CCGK5400 Direct Premium SRS w Parts CS1000, CP, CCGN5400 Direct Premium SRS w Parts CS1000, CP, CCGS5400 Direct Premium SRS wo Parts CS1000, CP, CCEXPRESS (6300, 6400)GE6300 Express Tech Support CS1000, CC 50, 200/400, 450GU6300 Express SRS & Tech Support CS1000, CP, CC, CR 50, 450GY630x Express Premium Base (Monitor, TS) * CS1000, CPGY631x Express Premium Plus (Monitor, TS, SRS) * CS1000, CPGJ6400 Express Premium SRS w Parts CS1000, CP, CCGK6400 Express Premium SRS w Parts CS1000, CP, CCGN6400 Express Premium SRS w Parts CS1000, CP, CCGS6400 Express Premium SRS wo Parts CS1000, CP, CC*US region only
** BCM 50 & 450 Hardware Support Services are displayed for the following contract types:
GF - Next Bus Day, GG - Same Bus Day, GH - 4 Hour, GL - Factory Repair
GJ - Next Bus Day, GK - Same Bus Day, GN - 4 Hour
PASS Base HW Support
PASS Plus HW Support
KRS 9.5.1 Release Notes Page 8 of 9
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4.3 Current Service Contract Limitations The following items are limitations with the <View Service Contract> functionality on the KRS:
o Only “Active” contracts are reported. This includes contracts with future start dates.
o “Expired” contracts are not reported
o “Extended” contracts with status Extended-30, -60, or -90 are displayed to denote
renewals in progress. Note that the contract expiry date is not actually changed.
o Where multiple contracts exist: The contract having the earliest start date will be used to display the contract start
date The contract having the latest end date will be used to display the contract end date The highest contract number will be used to display the contract status
o CCE users may display quantity 1. This is due to a contracts database issue. Such discrepancies can be referred to the Regional Service Contract teams:
Americas/Americas International: [email protected] EMEA: [email protected] Asia (Japan): [email protected] Asia (China, Hong Kong, Taiwan): [email protected] Asia (ANZ, ASEAN, INDIA and Korea ): [email protected]
o ACE, SCS & MCS5100 are not supported products for contract viewing at this time.
KRS 9.5.1 Release Notes Page 9 of 9
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