global release notes keycode retrieval system (krs) … notes/archive... · global release notes...

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Document Status: Production Issue: 1.2 Dated: August 29, 2011

Avaya – Proprietary

Use pursuant to your signed agreement or Avaya policy

KRS 11.08 Release Notes of 15

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy

Table of Contents:

1 Revision History ................................................................................................................... 3 2 Introduction .......................................................................................................................... 3

2.1 Release Highlights......................................................................................................... 3 3 New Features ....................................................................................................................... 4

3.1 Tool Changes ................................................................................................................ 4 3.2 New Product Introduction .............................................................................................. 7 3.3 New Functionality .......................................................................................................... 7 3.4 Products Removed/Retired ............................................................................................ 7

4 General Tool Information ...................................................................................................... 8 4.1 Tool Access................................................................................................................... 8 4.2 eBusiness Tools Portal Pages (Information about Registration, Support, Training, PC Requirements and more) ......................................................................................................... 8 4.3 eBusiness Tools Landing Page (Access to all the eBusiness Tools) .............................. 9 4.4 eMail Notification Subscription Service (the key to staying current) ............................. 10 4.5 Useful Information Folders (the documentation repository) .......................................... 10 4.6 PC & Network Requirement ......................................................................................... 11

5 Appendix – KRS Product Content ....................................................................................... 12 5.1 Product Content .......................................................................................................... 12 5.2 Current Service Contract Support ................................................................................ 13 5.3 Current Service Contract Limitations ............................................................................ 14



11 RReevviissiioonn HHiissttoorryy Date Issue Changes Issued By August 17, 2011 1.0 Add content updates for Rls 11.08 Phil Scott

August 29, 2011 1.1 Added the BCM change for auto upgrade default with PASS Phil Scott

September 9, 2011 1.2 Updated eAuth table section 5.1; SRG

supports eAuthcodes, MPS does not. Phil Scott

22 IInnttrroodduuccttiioonn Avaya eBusiness global commercial tools offer web-based applications to Quote, Price, Configure and Order Avaya products and solutions. The suite includes Enterprise Configurator (EC) for Quoting and Configuration, Global Product & Price Catalogue (GPPC) for product and pricing information, Keycode Retrieval System (KRS) for keycode generation, Order Centre (OC) for order status and order placement and the Back End Crediting Solution (BECS) for managing back end credits.

These release notes are focused on KRS. KRS is a web-based, global tool for customers to retrieve and generate software keycode licenses for Avaya Nortel Enterprise Solutions (NES). KRS maintains all historical software system configuration details including: tracking date, time, user and partner information associated with each keycode license.

2.1 Release Highlights EC Data Changes Notes Tool Changes Yes See Section 3.1 New Product Introduction Yes See Section 3.2 New Marketing Promotions No New Functionality No Products/inputs Removed No

Refer to “Appendix - KRS Product Content” for complete details for all products supported in KRS.



33 NNeeww FFeeaattuurreess

3.1 Tool Changes

RPC Number Description FR209 (Global)

Increase Font Size to 12 px throughout the tool The Global Field Style is changed to size 12 px to improve readability of screens and data. This is a clean-up from the previous Avaya branding update.

FR199 CS1000 & BCM contracts (Global)

Redefine “Active” Service Contract to display more contracts The display of service contracts is enhanced to include the following: o Contracts with future Start Dates o “Extended” contracts with status Extended-30, -60, or -90 are displayed to

denote renewals in progress. Note that the contract expiry date is not actually changed. Contract Status will be indicated on a separate line only for ‘extended’ contracts.

Also, the rules of display when multiple contracts exist are as follows: o The contract having the earliest start date will be used to display the contract

start date o The contract having the latest end date will be used to display the contract

end date o The highest contract number will be used to display the contract status


Resolve limitation on PASS Basic (GE) contracts for Call Pilot A limitation with the display of any GE type contract for Call Pilot is resolved. GE contracts for Call Pilot were not previously displayed. The Call Pilot contract limitation that was documented in Section 5 has been removed.




Resolve limitation on PASS Basic (GE) contracts for Contact Center A limitation with the display of correct agent counts on GE type contracts for Contact Center is resolved. GE contracts for Contact Center previously displayed quantity of 1. The Contact Center contract limitation that was documented in Section 5 has been removed.




Add Regional contact information for Service Contacts The <View Contracts> display is enhanced with a global listing of regional service contacts to inquire about contract discrepancies.

904838 (Global)

Replace Nortel references within eAuth code Management screens This clean-up replaces Nortel with Avaya references within the eAuth code Management screens

925388 CS1000 (Global)

Assign Distributor of Record to user for CS 1000 keycodes generated via eAuth codes This fix resolves an issue with CS 1000 keycode access for users who generated



a keycode using eAuth codes and were not the current Distributor of Record (DoR). In such cases, the keycode DoR was not changed during keycode generation and users were unable to retrieve their keycodes. This issue was discovered with recent activity but dated back to the introduction of CS 1000 eAuth codes in 2008. CS 1000 users who now generate keycodes using eAuth codes are able to retrieve their keycodes as the new DoR.

N/A BCM50 / BCM450 (Global)

BCM change for auto upgrade default with PASS For BCM50 and BCM450 systems with active PASS Plus SRS contracts that are entitled for upgrade to current release, and that have MAC addresses registered with the contract, KRS no longer defaults the software upgrade upon keycode generation. Functionally in KRS, the 'ACCEPT' tick box for the marketing promotion for a no charge software upgrade is no longer auto-checked. Instead, KRS requires users to make a selection to accept or deny the software upgrade before generating the keycode. This change is being implemented to ensure that software upgrades are not inadvertently made to systems when not desired. This change was implemented on 20 June 2011.

3.2 New Product Introduction

RPC Number Description FR 216 ACE (Global)

ACE 3.0 The following order codes are activated in KRS to support ACE Rls 3.0: NTBT57BB ACE 3.x Master Eauth License Key For Base Software (Linux) NTBT76CA ACE 3.x Master Eauth License Key For Base Software (System Platform) NTBT78AA ACE Customer Relationship Management Add-in (License per user) NTBT78CA ACE IBM Business Process Manager Standard Edition (per user)

3.3 New Functionality None

3.4 Products Removed/Retired None



44 GGeenneerraall TTooooll IInnffoorrmmaattiioonn 4.1 Tool Access An Avaya Single Sign on (SSO) is required to access all of the following pages. Avaya Single Sign On (SSO) is Avaya’s security application that allows a user to establish a secure ID and password. If an Avaya SSO is required please refer to the eBusiness Tools Quick Start Guide.

4.2 eBusiness Tools Portal Pages (Information about Registration, Support, Training, PC Requirements and more)

The eBusiness tool portal pages contain information about all the eBusiness tools, including:

How to Register for the each eBusiness tool Support – Global support phone numbers, Global Support Document Training – Curriculum, Leader Led training schedule, Self paced training and Webinars

The main eBusiness tool portal page is accessed from following URL. Select the various information pages as highlighted below by selecting the associated left menu item.

http://portal.avaya.com/ptlWeb/so/CS2010615131231698038



4.3 eBusiness Tools Landing Page (Access to all the eBusiness Tools)

All of the eBusiness tools are accessible via the eBusiness Tools Landing page which can be accessed regionally as follows: NOTE – once opened, the eBusiness tools landing page will expire after 6 hours with no activity. If the page expires, you will need to select the eBusiness tools landing page again, and enter your User ID and Password to log back in

Americas & Asia Pac: www.avaya.com/ebizn EMEA: www.avaya.com/ebizu

Select the tools from the drop down list that appears when selecting the various tool categories across the top of the page.

Users may also access KRS directly from: www.avaya.com/krs

1.

1. Links to the tools- in drop down lists sorted by activity2. Easier access to training and general tool information3. A guide me link to give basic guidance by Product, Service and Tool4. Link to Useful Information5. Links to important eBusiness tools portal pages

2. 3.

4.

5.

Change: At the bottom left hand side of the screen ‘Change’ can be selected to change the user channel account or stream when there is more than one channel account or stream available to a user. “Streams” occur when there are two different versions of Enterprise Configurator (EC) available at the same time. This normally only applies for EC Voice. The active stream or release is indicated by the number in brackets. Support: select Support from the right most box on the screen. There you will find:

the global support phone numbers the ITSS support site URLS to report problems online and review status of

existing support tickets



link to product support documentation link to eBusiness Tools Technical support documentation link for Known Issues report for EC Voice and EC Services

NOTE: Many of the eBusiness tools also offer links to support in their left menu from within the tools.

4.4 eMail Notification Subscription Service (the key to staying current)

Subscribe to receive release communication, monthly training schedules and any other notices or updates for any of the eBusiness tools by email, for specific categories available within the email subscription service. Note: Users who do not subscribe will not receive information about the tools including any advance notice of outages.

4.5 Useful Information Folders (the documentation repository) The Useful Information link accessible from the left hand menu on the eBusiness tool landing page provides helpful information about all the eBusiness tools. Useful Information is organized into separate folders by module or tool name.

The folders contain information and reference files such as

Training Information and User Guides Release Notes – Release Notes contain NPI, Functionally and enhancement

information for each release including compatibility tables of all product supported and how to quote or use the new additions

Known Issues report is a list of known issues for EC Voice and EC Services with workarounds



4.6 PC & Network Requirement

KRS SYSTEM REQUIREMENTS Minimum Recommended

Operating System Windows 2000 (with SP2 or greater), XP or NT4.0

Windows 2000 (with SP2 or greater), XP or NT4.0

Internet Browser Internet Explorer 6.x Internet Explorer 6.x, 7.x, 8.x

Software Access Valid SSO User Name & Password for access to applications

Valid SSO User Name & Password for access to applications

Software

Microsoft Word, Microsoft PowerPoint and Microsoft Excel. Adobe Reader. These are required for user Guides, release Notes and other documents available on KRS.

Office XP (2002) - Microsoft Word, Microsoft PowerPoint, and Microsoft Excel. Adobe Reader. These are required for user Guides, release Notes and other documents available on KRS.



55 AAppppeennddiixx –– KKRRSS PPrroodduucctt CCoonntteenntt

5.1 Product Content The table below details NES products available in KRS. Updates are highlighted in blue.

. Product KRS Product Description (Login Menu) eAuth Agile Communications Environment (ACE) Agile Communications Environment Y Application Gateway Application Gateway Y AS5300 AS5300 Y Business Communications Manager Business Communications Manager Y Business Communications Manager 450 Business Communications Manager 450 Y Business Communications Manager 50 Business Communications Manager 50 Y CallPilot 100/150 and Mini CallPilot 100/150 and Mini N Communication Server 1000 Meridian 1 or Communication Server 1000 Y Enterprise Business Solutions (for Mobile Device Checkout) Enterprise Business Solutions Y Identity Engines Identity Engines Y IP Clients IP Clients Y IP Softphone 2050 IP Softphone 2050 Y IP Softphone 3456/3457 IP Softphone 3456/3457 Y Media Processing Server Series Media Processing Server Series/Voice Processing Series N Meridian 1 Meridian 1 or Communication Server 1000 Y Mobile Communication 3100 Series Mobile Communication 3100 Series N

Multimedia Communication Portfolio/CS2K-SS/BCP

Multimedia Communication Portfolio/CS2K-SS/BCP or SIP Contact Center MAS Y

Norstar Norstar N SCS (Software Communication System) SCS (Software Communication System) Y

SIP Contact Center MAS Multimedia Communication Portfolio/CS2K-SS/BCP or SIP Contact Center MAS Y

Subscriber Manager Subscriber Manager Y Survivable Remote Gateway Survivable Remote Gateway Y Survivable Remote Gateway 50 Survivable Remote Gateway 50 Y Unified Communication Application Suite Unified Communication Application Suite Y



5.2 Current Service Contract Support The contract types by service and product that are reported by KRS using the <View Service Contract> functionality include the following:

** BCM 50 & 450 Hardware Support Services are also displayed for the following contract types:

Software Support Service

CS 1000 & Apps [CC - Call Center]

[CP - CallPilot][CR - CRQM] BCM **

PASS (4300)GE4300 PASS Base * CS1000, CC 50, 200/400, 450GU4300 PASS Plus SRS CS1000, CP, CC, CR 50, 450SRS (5500)GW5500 SRS Basic CS1000, CP, CCDIRECT (5300, 5400)GE5300 Direct Tech Support * CS1000, CC 200/400, 450GU5300 Direct SRS & Tech Support CS1000, CP, CC, CR 50, 450GJ5400 Direct Premium SRS w Parts CS1000, CP, CCGK5400 Direct Premium SRS w Parts CS1000, CP, CCGN5400 Direct Premium SRS w Parts CS1000, CP, CCGS5400 Direct Premium SRS wo Parts CS1000, CP, CCEXPRESS (6300, 6400)GE6300 Express Tech Support * CS1000, CC 50, 200/400, 450GU6300 Express SRS & Tech Support CS1000, CP, CC, CR 50, 450GJ6400 Express Premium SRS w Parts CS1000, CP, CCGK6400 Express Premium SRS w Parts CS1000, CP, CCGN6400 Express Premium SRS w Parts CS1000, CP, CCGS6400 Express Premium SRS wo Parts CS1000, CP, CC

GF - Next Bus Day, GG - Same Bus Day, GH - 4 Hour, GL - Factory Repair

GJ - Next Bus Day, GK - Same Bus Day, GN - 4 Hour

PASS Base HW Support

PASS Plus HW Support



5.3 Current Service Contract Limitations The following items are limitations with the <View Service Contract> functionality on the KRS:

o Only “Active” contracts are reported. This includes contracts with future start dates.

o “Expired” contracts are not reported

o “Extended” contracts with status Extended-30, -60, or -90 are displayed to denote

renewals in progress. Note that the contract expiry date is not actually changed.

o Where multiple contracts exist: The contract having the earliest start date will be used to display the contract start

date The contract having the latest end date will be used to display the contract end date The highest contract number will be used to display the contract status

o CCE users may display quantity 1. This is due to a contracts database issue. Such discrepancies can be referred to the Regional Service Contract teams:

Americas/Americas International: [email protected] EMEA: [email protected] Asia (Japan): [email protected] Asia (China, Hong Kong, Taiwan): [email protected] Asia (ANZ, ASEAN, INDIA and Korea ): [email protected]

o ACE, SCS & MCS5100 are not supported products for contract viewing.



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