global online payment methods: second half … · nigeria, poland, qatar, russia, saudi arabia ......

GLOBAL ONLINE PAYMENT METHODS: SECOND HALF 2017

PUBLICATION DATE: FEBRUARY 2018

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-10 TABLE OF CONTENTS I PAGE 11 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 12 METHODOLOGY I PAGE 13 RELATED REPORTS I PAGE 14 CLIENTS I PAGE 15-16 FREQUENTLY ASKED QUESTIONS

PAGE 17 ORDER FORM I PAGE 18 TERMS AND CONDITIONS

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PRODUCT DETAILS Title:

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Covered Regions:

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Global Online Payment Methods: Second Half 2017

Market Report

Online Payment

Africa, Asia-Pacific, Europe, Latin America, North America, Middle

East

Australia, Bahrain, Belgium, Brazil, Canada, China, Colombia, Czech

Republic, Egypt, France, Germany, India, Indonesia, Iran, Israel, Italy,

Japan, Kenya, Kuwait, Lebanon, Malaysia, Mexico, Netherlands,

Nigeria, Poland, Qatar, Russia, Saudi Arabia, Singapore, South Africa,

South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK,

USA, Vietnam

English

PDF & PowerPoint

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QUESTIONS

ANSWERED

IN THIS REPORT

What are the key online and mobile payment trends worldwide?

Which payment methods are preferred by online shoppers in 30+ countries?

Which factors influence the choice of payment methods?

How is mobile payment evolving in various regions and countries?

What is consumers’ attitude to online and mobile payment security?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

Boardroom-Ready PowerPoint Presentations

Guidance For Strategic Company Decisions


E-WALLETS TO OVERTAKE PAYMENT CARDS IN GLOBAL B2C E-COMMERCE

The rise of alternative payment methods represents one of the top payment trends

in global B2C E-Commerce. According to one projection cited in the yStats.com’s report, the

share of credit and debit card payments in worldwide online sales could decline to less than

one-quarter in four years’ time. E-Wallets, such as PayPal and Alipay, are expected to

dominate online payments with a sales share of close to one-half by 2021.

In China, the world’s largest E-Commerce market, online and mobile payments

processed by third-party services count several trillions of U.S. dollars per year, and are still

growing at double-digit rates for online and triple-digit rates for mobile payments. In

Europe, digital wallet is the most preferred online payment method on a regional average,

although in multiple countries such as France, Belgium and Sweden, payment cards remain

in the lead. Also in the U.S. a higher share of online shoppers preferred to pay by filling out

a standard credit card form than using a digital wallet such as PayPal, as of 2017.

Overall, the yStats.com report reveals that preferences of online shoppers with

regard to payment methods vary by country. For example, many consumers in Brazil use

local banking method Boleto, with this method ranking second only to credit cards. In

Germany, more shoppers pay by PayPal or invoice than by credit card, while in Indonesia

digital buyers would rather pay via ATM. In several countries of Eastern Europe and Middle

East cash on delivery remains the top payment choice of online shoppers, as consumers are

vary of online payment security or lack means to pay over the Internet.

Another finding of the yStats.com report is the growth of mobile payments

worldwide. Among the global regions, the highest mobile payment penetration rate among

Internet users was in Asia-Pacific, followed by Latin America and the Middle East and Africa,

as of mid-2017. Also in North America and Europe, mobile payment usage has grown, with

competition among mobile wallet providers increasing.


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MANAGEMENT SUMMARY

GLOBAL DEVELOPMENTS

Breakdown of E-Commerce Sales by Payment Methods, in %, 2021f

Top Two Payment Methods Preferred in Cross-Border Online Shopping, in % of Cross-Border Online Shoppers, 2016

& 2017

Penetration of Bank Account Holders Willing to Share Personal Financial Data with Third-Party Providers to Use Their

Services, in %, by Selected Countries, August 2017

Share of Internet Users Who Believe That Mobile Payment is Not Secure, in %, October 2016

Mobile Payment User Penetration, in % of Internet Users, by Regions, Q4 2015 & Q2 2017

Apple Pay User Penetration Compared to Overall Mobile Payment User Penetration, in % of Internet Users, by

Penetrated Markets, Q2 2017

FinTech Adoption Rate, in % of Internet Users, by Selected Countries, 2017

Most Used FinTech Services According to Internet Users, in %, 2017

Most Relevant Emerging Technologies for Large FinTech and Financial Companies to Invest In, in % of Respondents in

Each Group, April 2017

Top 10 VC-Backed FinTech Unicorns by Valuation, in USD billion, Q3 2017

ASIA-PACIFIC

3.1. REGIONAL

Breakdown of E-Commerce Sales by Payment Methods, in %, 2017e

Breakdown of General Payment Methods Used Most Frequently, in % of Consumers, August 2017

3.2. ADVANCED MARKETS

3.2.1. JAPAN

Online and Mobile Payment Trends, January 2018

Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016

Awareness and Usage of E-Money Services and Smartphone Payment Services, in % of Smartphone Users, November

2017

Most Used Smartphone Payment Services, in % of Smartphone Payment Users, November 2017

3.2.2. SOUTH KOREA

Daily Average Personal Credit Card Payment Value by Major Consumption Types, incl. Online and Home Shopping, in

KRW billion, H1 2016 - H1 2017

Daily Average Value of Mobile Card Payments, in KRW billion, H1 2015 - H1 2017

Top 5 Mobile Payment Services by Payment Volume, in KRW billion, January-August 2017

3.2.3. AUSTRALIA

Breakdown of Online Payments by Payment Method, in %, 2013 & 2016

Breakdown of Online Payments by PC/Tablet and Mobile, in %, 2013 & 2016

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TABLE OF CONTENTS (1 of 7)

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ASIA-PACIFIC (CONT.)

3.3. EMERGING MARKETS

3.3.1. CHINA


Number of Online Payment Users, in millions, and Penetration, in % of Internet Users, 2012 – 2016 & June 2017

Third-Party Online Payment Volume, in CNY trillion, by Two Comparative Estimates, Q1 2016 – Q2 2017

Breakdown of Third-Party Online Payment GMV by Players, in %, by Two Comparative Estimates, Q2 2017

Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 - 2016 & June

2017

Third-Party Mobile Payment Volume, in CNY trillion, by Two Comparative Estimates, Q1 2016 – Q2 2017

Breakdown of Third-Party Mobile Payment GMV by Players, in %, by Two Comparative Estimates, Q2 2017

Payment Methods Used for In-Store Purchases, in % of Internet Users, June 2017

Selected Mobile Payment Services Used Regularly to Make Payments, in % of Urban Consumers, 2017

3.3.2. INDIA

Share of Urban Online Shoppers Who Switched from Cash on Delivery to Online Payment Methods Following

Demonetization, in % of Online Shoppers, 2017

Breakdown Payment Methods Preferred in E-Commerce, in % of Urban Online Shoppers, 2017

Share of Digital and Mobile Wallets in E-Commerce Sales, in %, 2013 & 2017e

Value of Payment Transactions by Selected Non-Cash Payment Methods, in INR billion, and Volume, in millions, incl.

Mobile Wallets, FY 2014-2015 - FY 2016-2017

3.2.3. INDONESIA

Top 3 Payment Methods Used in E-Commerce, in % of Internet Users, 2016

3.2.4. SINGAPORE

Share of Cards and Digital Wallets in E-Commerce Sales, in %, 2013 & 2017e

Share of Credit Card Holders Who Used Mobile Wallets to Make Payments from Credit Card, 2016 & 2017

3.2.5. THAILAND

Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2017

3.2.6. MALAYSIA

Payment Methods Used in E-Commerce, in % of Online Shoppers, February 2017

3.2.7. VIETNAM

Payment Methods Used in E-Commerce, in % of Online Shoppers, 2015 & 2016

TABLE OF CONTENTS (2 OF 7)


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EUROPE

4.1. REGIONAL

Top 10 Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016 & 2017

Concerns That Internet Users in the EU Have About Using The Internet for Online Banking or Buying Things Online, in

% of Internet Users, June 2013 & June 2017

Overview of PSD2 Implementation Timeline, January 2018

4.2. ADVANCED MARKETS

4.2.1. UK


Top 3 Payment Methods Used in E-Commerce, in % of Internet Users, 2017

Top 3 Reasons for Checkout Abandonment, in % of Internet Users, 2017

Share of Consumers Willing to Give Online Retailers Permission to Initiate Payments Directly From Their Bank

Account Using Apps or Websites, in %, by Total Consumers, Millennials and Generation Z, August 2017

Reasons for Not Shopping Online, incl. Payment-Related, in % of Adults Who Have Not Purchased Online, by Age

Group, Q1 2017

Card-Not-Present Purchase Fraud Loss on UK-Issued Cards, by E-Commerce, Mail Order and Telephone Order and

Total Remote, in GBP million, and Share of Total Card Purchase Fraud Loss, in %, 2011 - 2016 & H1 2017

Proximity Mobile Payment Users Number, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f

4.2.2. GERMANY


Payment Methods Used in E-Commerce, in % of Online Shoppers, May 2017

Payment Methods Offered, in % of Top 1,000 Online Shops, 2015 & 2016

Most Important Payment Trends for the Next 3 Years According to Online Merchants, in % of Online Merchants, 2017

Breakdown of Implementation of Express Checkout Solutions, in % of Online Merchants, 2017

Breakdown of Optimization of Payment Process for Mobile, in % of Online Merchants, 2017

Share of Consumers Who Have Used Payment via Smartphone, in %, and Share of Non-Users Who Could Imagine

Paying With a Smartphone in the Future, in %, April 2017

4.2.3. FRANCE

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, June 2017

Breakdown of Main Barriers That Make Consumers Hesitant to Purchase Online, in %, by Total Population and Online

Shoppers, June 2017

Mobile Payment User Penetration, in % of Smartphone Users, March 2017

4.2.4. SPAIN


Breakdown of Factors Most Important in Online Payment Methods, in % of Online Shoppers, October 2017

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EUROPE (CONT.)

4.2. ADVANCED MARKETS (Cont.)

4.2.5. ITALY


Breakdown of Awareness and Usage of New FinTech Services, in % of Internet Users, 2017

4.2.6. NETHERLANDS


4.2.7. SWEDEN

Payment Methods Used and Preferred in Online and Mobile Shopping, in % of Online Shoppers, Q2 2017

Awareness and Usage of Mobile Payment Solutions, in % of Internet Users, Q2 2017

4.2.8. SWITZERLAND


Mobile Payment User Penetration, by Current User and Potential Use, in % of Consumers, August 2017

4.2.9. BELGIUM


4.3. EMERGING MARKETS

4.3.1. RUSSIA

Payment Methods Used in E-Commerce, in % of Active Internet Users, H1 2017


Breakdown of Last Online Purchase by Payment Method, in %, 2016 & 2017

Breakdown of Awareness of Cryptocurrencies, in % of Adults, July 2017

Breakdown of Perception of Cryptocurrencies, in % of Adults Who Heard About Cryptocurrencies, in %, July 2017

4.3.2. POLAND

Payment Methods That Encourage Online Shoppers to Purchase Online, in % of Online Shoppers, April 2017

4.3.3. TURKEY

Number of Domestic E-Commerce Transactions with Bank Cards, in millions, and Value, in TRY million, Q1 2015 – Q3

2017

Number of Cross-Border E-Commerce Transactions with Domestic Bank Cards, in millions, and Value, in TRY million,

Q1 2015 – Q1 2017

4.3.4. CZECH REPUBLIC


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NORTH AMERICA

5.1. REGIONAL

Share of Consumers Using Mobile Payment Apps at Least Weekly, by Apps from Retailers and Other Apps, 2016 &

2017

Breakdown of Current and Planned Mobile Payment Solutions Acceptance, in % of Retailers, February 2017

5.2. USA

Online and Mobile Payment Trends, February 2018

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, February 2017

Ways in Which Fear of Hacking Has Influenced Online Shopping Behavior, in % of Online Shoppers, January 2017

E-Commerce Website Types Most Trusted with Financial Information When Shopping Online, in % of Online

Shoppers, January 2017

Share of Consumers Who Are Worried About Their Personal Information When Using a Mobile Payment App, in %,

2015 – 2017

Awareness and Usage of Emerging Technologies in Shopping, incl. Mobile Payment, in % of Consumers, July 2017

Mobile Payment Transactions, in USD billion, 2011, 2016 & 2021f

Mobile Wallets Used, in % of Internet Users, July 2017

Mobile Payment Apps Used for Making Payments In Store, in % of In-Store Mobile Payment Users, February 2017

Mobile Payment Apps Used for Preordering Food or Coffee, in % of Users, February 2017

P2P Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2016 -2021f

P2P Payment Services Used, in % of Users, 2017

Voice Payment Users, in millions, and Penetration, in % of Adults, 2017 - 2022f

Breakdown of Voice Assistants Trusted to Securely Make a Payment, in % of Adults, April 2017

5.3. CANADA

Top 3 Payment Methods Preferred in E-Commerce, in % of Respondents, March 2017

Breakdown of E-Commerce Sales by Payment Systems, in %, 2015 & 2016

Breakdown of Total Payment Volume, in millions, and Value, in CAD million, by Payment Methods, incl. Online

Transfers, 2015 & 2016

Share of Online Shoppers Who Have Used Mobile Payment or Digital Wallet Service to Make a Purchase, in %,

2016 & 2017

Share of Cardholders Who Loaded Credit/Debit Card Information on Their Mobile Phone/Wallet, in %, 2017

Awareness of Contactless Payment Methods, in % of Credit/Debit Cardholders, H1 2017

Breakdown of Contactless Card Payment Users and Apple Pay Users by Age Group, in %, Q2 2017

Share of Smartphone Users Indicating Security Concerns as a Hindrance to Making Mobile Payments, in %, by Age

Group, May 2017

LATIN AMERICA

6.1. REGIONAL

Use of Second Factor Authentication Systems in E-Commerce, incl. Methods Used and Attitude, in % of Banked

Online Shoppers, by Selected Countries, 2017



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LATIN AMERICA (CONT.)

6.2. BRAZIL

Share of Top 10 B2C E-Commerce Payment Methods of Orders Placed and Approved Orders, in %, and Approval Rate

by Payment Method, in %, Q1 2017

Breakdown of the Number of Payment Installments Used, in % of Online Shoppers, 2016 & 2017e

Factors Important for the Decision to Purchase in E-Commerce, incl. Payment-Related, in % of Online Shoppers, April

2017

Payment Methods Used in M-Commerce, in % of Mobile Shoppers, September 2017

6.3. MEXICO

Online Payment Methods Used in E-Commerce, by Device Used, in % of Online Shoppers, August 2017

Offline Payment Methods Used in E-Commerce, by Device Used, in % of Online Shoppers, August 2017

Share of Online Shoppers Who Stored Information With an Online Merchant and Type of Information Stored with an

Online Merchant, in % of Online Shoppers, 2016 & 2017

Reasons for Not Storing Credit/Debit Card Information With Online Shops, in % of Online Shoppers, 2016 & 2017

Top 5 Most Important Aspects in E-Commerce Payments, in % of Online Shoppers, February 2017

Number of Authorized Payment Transactions on E-Commerce Websites, in millions, Value, in MXN billion, and

Authorization Rate, in % of Transactions and in % of Transaction Value, by Credit Cards and Debit Cards, Q1 2016 –

Q3 2017

Chargeback Rate, in % of Number of Authorized Payment Transactions on E-Commerce Websites and in % of Their

Value, by Credit Cards and Debit Cards, Q1 2016 – Q3 2017

6.4. COLUMBIA

Payment Methods Used in E-Commerce, in % of Online Shoppers, August 2016

Top 5 Motivations for Online Shopping, in % of Online Shoppers, August 2016

MIDDLE EAST

7.1. REGIONAL

Top 3 Barriers to Online Shopping, in % of Local Millennials in the GCC Who Did Not Shop Online, July 2017

7.2. UAE

Breakdown of Payment Methods Preferred in Online Shopping, in % of Online Shoppers, 2016

7.3. SAUDI ARABIA

Payment Methods Used in E-Commerce, in % of Online Shoppers, May 2017


Breakdown of Payment Methods Most Used in Online Shops According to E-Commerce Merchants, in % of Surveyed

E-Commerce Merchants, June 2017

Perception of Increase in Credit Card Payments in Online Shops Over the Previous Year According to E-Commerce

Merchants, in % of Surveyed E-Commerce Merchants, June 2017

Reasons for Not Offering Credit Card Payments in Online Shops, in % of Surveyed E-Commerce Merchants Who Do

Not Accept Credit Card Payments in Their Shops, June 2017

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GLOBAL ONLINE PAYMENT METHODS: SECOND HALF 2017 TABLE OF CONTENTS (6 OF 7)

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MIDDLE EAST (CONT.)

7.4. ISRAEL

Perceived Disadvantages of Online Shopping, incl. Payment-Related, in % of Internet Users, September 2016

Share of Adult Internet Users in Israel Who Use Mobile Wallet Apps to Purchase Goods or Services At Least Once a

Month, in %, May 2017

7.5. IRAN

Market Shares of the Top 3 Online Payment Gateway Operators, in %, December 2016

7.6. QATAR

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016

7.7. KUWAIT


7.8. LEBANON

Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016

List of Selected Payment Providers, by Category, 2016

7.9. BAHRAIN

Barriers to Shopping Online, incl. Payment-Related, in % of Non-Online Shoppers, 2016

AFRICA

8.1. SOUTH AFRICA

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, August 2017

Breakdown of Factors that Would Encourage to Shop Online More, incl. Payment-Related, in % of Online Shoppers,

August 2017

Breakdown of Barriers to E-Commerce, incl. Payment-Related, in % of Internet Users Who Do Not Shop Online,

August 2017

Breakdown of Types of Purchases for Which Non-Online Shoppers Would be Most Comfortable to Make Their First

Online Payment, in % of Internet Users Who Do Not Shop Online, August 2017

8.2. NIGERIA

Number and Value of Internet (Web) and Mobile Payment Transactions, in millions and in NGN billion, 2011- 2016 &

H1 2017

Breakdown of Experience with Mobile Money, in % Adults, 2016

Main Purposes of Using Mobile Money Services, in % Mobile Money Users, 2016

8.3. EGYPT

Top 3 Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016

8.4. KENYA

Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES billion, Number of

Accounts, in millions, and Number of Agents, in thousands, 2008 – 2017

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REPORT-SPECIFIC SAMPLE CHARTS


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GENERAL METHODOLOGY OF OUR MARKET REPORTS Secondary Market Research

The reports are compiled based on secondary market research.

Secondary research is information gathered from previously published

sources. Our reports are solely based on information and data acquired

from national and international statistical offices, industry and trade

associations, business reports, business and company databases,

journals, company registries, news portals and many other reliable

sources. By using various sources we ensure maximum objectivity for all

obtained data. As a result, companies gain a precise and unbiased

impression of the market situation.

Cross referencing of data is conducted in order to ensure

validity and reliability.

The source of information and its release date are provided on

every chart. It is possible that the information contained in one chart is

derived from several sources. If this is the case, all sources are mentioned

on the chart.

The reports include mainly data from the last 12 months prior

to the date of report publication. Exact publication dates are mentioned in

every chart.

Definitions

The reports take into account a broad definition of B2C E-

Commerce, which might include mobile commerce. As definitions may

vary among sources, exact definition used by the source (if available) is

included at the bottom of the chart.

Chart Types

Our reports include text charts, pie charts, bar charts, rankings,

line graphs and tables. Every chart contains an Action Title, which

summarizes the main idea/finding of the chart and a Subtitle, which

provides necessary information about the country, the topic, units or

measures of currency, and the applicable time period(s) to which the data

refers. With respect to rankings, it is possible that the summation of all

categories amounts to more than 100%. In this case, multiple answers were

possible, which is noted at the bottom of the chart.

Report Structure

Reports are comprised of the following elements, in the following

order: Cover page, preface, legal notice, methodology, definitions, table of

contents, management summary (summarizing main information

contained in each section of report) and report content (divided into

sections and chapters). When available, we also include forecasts in our

report content. These forecasts are not our own; they are published by

reliable sources. Within Global and Regional reports, we include all major

developed and emerging markets, ranked in order of importance by using

evaluative criteria such as sales figures.

Notes and Currency Values

If available, additional information about the data collection, for

example the time of survey and number of people surveyed, is provided in

the form of a note. In some cases, the note (also) contains additional

information needed to fully understand the contents of the respective data.

When providing information about amounts of money, local

currencies are most often used. When referencing currency values in the

Action Title, the EUR values are also provided in brackets. The conversions

are always made using the average currency exchange rate for the

respective time period. Should the currency figure be in the future, the

average exchange rate of the past 12 months is used.

METHODOLOGY OF OUR GLOBAL ONLINE PAYMENT METHODS: SECOND HALF 2017

Report Coverage

This report covers the global online payment market. It takes

into account a wide definition of online payment, including payment

methods used in online shopping and mobile payment, such as remote

and in-store (proximity) payments.

Major B2C E-Commerce markets in all global regions are

covered, including advanced and emerging, while data availability varied

across the countries.

The report includes data mostly published within the second

half of 2017. The exact date of publication of the source is stated on each

chart. The time period which the data refers to differs by source.

Report Structure

The global chapter opens the report, featuring an overview of

global online and mobile payment developments.

The rest of the report is divided by regions presented in the

descending order of B2C E-Commerce sales. Within each region, the

countries are grouped by advanced and emerging markets, where

applicable, and ranked by online sales. Furthermore, where available,

regional information was also included.

Depending on data availability, the following types of market

information are included: payment methods most used by online and

mobile shoppers, breakdown of E-Commerce sales by payment methods,

number and value of online/mobile payment transactions, rankings of

online and mobile payment providers, mobile payment usage and

consumer awareness of mobile payment services. Not all the mentioned

types of information are available for each of the covered countries. For the

top 5 countries leading worldwide in terms of B2C E-Commerce sales, also

online and mobile payment trends and news about major players, such as

payment providers, banks and retailers are presented on text charts.


METHODOLOGY

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Asia-Pacific Online Payment Methods: Second Half 2017 February 2018 € 750

Europe Online Payment Methods: Second Half 2017 February 2018 € 950

Innovation Trends in Global Retail and Payments 2017 October 2017 € 950

Top 5 Country B2C E-Commerce Sales Forecasts: 2017 to 2021 December 2017 € 1,950

China B2C E-Commerce Sales Forecasts: 2017 to 2021 November 2017 € 450

Japan B2C E-Commerce Sales Forecasts: 2017 to 2021

USA B2C E-Commerce Sales Forecasts: 2017 to 2021

UK B2C E-Commerce Sales Forecasts: 2017 to 2021

Germany B2C E-Commerce Sales Forecasts: 2017 to 2021

November 2017

November 2017

November 2017

November 2017

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Middle East B2C E-Commerce Market 2018

North America B2C E-Commerce Market 2017

Latin America B2C E-Commerce Market 2017

Europe B2C E-Commerce Market 2017

Western Europe Asia B2C E-Commerce Market 2017

Asia-Pacific B2C E-Commerce Market 2017

Southeast Asia B2C E-Commerce Market 2017

January 2018

December 2017

October 2017

July 2017

July 2017

June 2017

May 2017

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Global M-Commerce 2017 June 2017 € 1, 950

Global Cross-Border B2C E-Commerce 2017 February 2017 € 2,950

UPCOMING RELATED REPORTS

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Global Alternative Online Payment Methods: Second Half 2017

Global Mobile Payment Methods: Second Half 2017

February 2018

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