Challenges and Approaches for Globalizing Human Capital

Management

Panelists/SpeakersPanelists/Speakers

2

Chris BradshawVP, ADP GlobalView Implementation (Americas)

18 years working in the HCM / Payroll & HR BPO market Currently responsible for new ADP GlobalView client

implementations in USA, Canada, Mexico, Brazil and Argentina

Leslie FierGlobal Director, Payroll Enterprise Services• Pall Corporation

25 years of service as a HR, Payroll, and Shared Services professional

Six Sigma Black Belt

What is Human Capital Management?What is Human Capital Management?

Performance Management

Learning

Engagement, Goal Alignment

Sourcing, Screening, Selection

Recognition,Merit, Pay

On-Boarding

Succession Planning / retirement

Benefits Administration

Career and Individual Development

Managing an employee’s life cycle to maximize the efficiency and efficacy of a company’s workforce

Workforce Management

Trends in Global Payroll / HCMTrends in Global Payroll / HCM Trend 1: Globalization

Trend 2: Demographics

Trend 3: Integration

Trend 4: Compliance

Trend 5: Talent Management

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• Nearly 40% of employees work outside of their home country• Integrated Human Capital Management is key *

• 47% of all employees will have been born after 1977 by 2013• 70% of employees will be mobile **

* ADP Research Institute MNC Market Study 2011** Frost & Sullivan 2010*** ADP Research Institute – Achieving Strategic HR**** Price Waterhouse Coopers 14th Annual CEO Survey - 2011

• 58% of HR staff time is spent on administrative tasks ***

• 19% of time spent on feeding data into multiple systems

• 20k of new pieces of legislation world wide effects employees• Less time to implement state / federal employment tax regulations

• 83% of CEO’s list talent management as their #1 priority ****

• Less time to implement state / federal employment tax regulations

Macro trends are affecting the HCM marketMacro trends are affecting the HCM market

Client needs are changing

Integration within solution and operating / reporting systems

Changing workforce demographics Globalization of workforce

Disruptive forces in the market

Impact of healthcare reform Ongoing employment & tax regulatory changes

Innovation is picking up pace

Agile development and adoption (e.g., talent management)

Shift to SaaS and cloud based solutions “Consumerization” of enterprise apps

HCM Market

Globalization Challenges:Globalization Challenges:

Global Payroll has historically been a highly decentralized operation with no consistency from region to region, gaps in controls, and redundancy in resourcing and payroll platforms.

• Extension of shared services strategies (internationally).

• Global service consistency / World wide coverage.

• Global solution design & Integration.

• Consistent User Experience.

• Configuration vs Personalization

• Enablement of future global cost initiatives.

• Mobilization of data for decision making.

Harmonization

Solution Consistency

• Audit, tax, statutory, and technology controls.

• Service Performance metrics (globally & locally)

• ISAE 3402 Compliance

• Vendor & platform consolidation.

• Contract administration – driving consistent pricing structure and value.

• MNC Partnership – doing business with a global provider.

Integration and ease of use are very important Integration and ease of use are very important to HR executivesto HR executives

11%

23%

28%

33%Integration

Useability

Deep functionality

4%Delivery model

2%

Vendor stabilityOther

What is the “most important factor when selecting HCM solutions?”

Source: 2010 Knowledge Infusion and HR Executive Talent Management Survey (n = 250)

User experience being delivered through cloud- User experience being delivered through cloud- based, integrated HCM solutionsbased, integrated HCM solutions

Open Integration ArchitectureCommon Core DatabaseCore Data IntegrationClient and Partner IntegrationPlug and Play Modules

Core Application ServicesAdministration

Security

Workflow ReportingBI

Core Component

Library

Self ServiceLibrary

Configuration

Audit

Administration Functional Application Services

Common Function LibraryCross Product ,Wizards, Common Data Screens

HR Benefits Payroll TLM

FunctionalConfiguration

Browser

Revolution UI Framework

Core/Common

SearchInbox

Task ListCalendar

User PreferencesNavigation

Rich Web 2.0 User ExperienceRich Interactive Graphical Design PersonalizationEasy to Use Object/Task/Process Oriented Activities

New Innovations to Enhance Service ExperienceContextual Self ServiceNew Channels- Live Chat, Web Collaboration, CommunitiesKnowledge Management

Innovations Driving Market LeadershipMobileAnalytics SearchSocial

Optimizing Mobile Site is essential to drive activity

57%** of users say they won’t recommend a business with a poorly designed mobile site

40%** have turned to a competitors site after a bad mobile experience

Developing a BRANDED mobile app will expand reach

91% of companies featured in Interbrand’s 2011 Best Global brands have a presence in one of the major app stores

Mobile / tablet usage are fastest growth segments in Search, Mobile / tablet usage are fastest growth segments in Search, requiring strong presence to ensure buyers will find us.requiring strong presence to ensure buyers will find us.

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20112012

Prof Biz2012

37%

26%

42%

Growing percentage of B2B customers using a mobile device to research products / services**

Source; * Google Internal query trends across all four pillars for Jul-Sept 2012, * *Google and Compete B2B Customer Study June 2011 /2012

ADP Progress to date

Launched mobile/tablet search in FY”12 ~1MM impressions / month

Launched mobile optimized landing page in FY”13 and increased conversion by 112%

Ahead of key competitors

Social Technology is changing the way we workSocial Technology is changing the way we work

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information

Sales Product & Dev. Marketing Service Operations

•6 New Deals •Corporate Overview •New Onboarding •Sales Kick Off

•2 New Features •Dashboard Redesign •Q4 Roadmap •Onboard New Hire

•Website Copy •Press Release •8x Pipeline •Case Studies

•Deploy Helpdesk •Knowledgebase •Product Video •Newsletters

•Open UK Office •2013 Budgets •Deploy Invoicing •Back office Integ.

Social has enabled the opportunity for business to connect with clients and to enable a new level of employee collaboration and engagement

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In order to bring the promise of social to life it must:-Enable discovery & connection across the organization (vertically & horizontally)-Be where I work -Be in the process of how I work (one experience)

Social Social Social Social

Pall CorporationPall Corporation

About Pall

40 countries

Over 50% located outside the U.S.

SAP shop – HCM, FI, CO, ECM, TM, ADP GlobalView and Streamline

Market

Leading manufacturer in filtration, separation and purifications products and solutions.

My Role

Global Director Payroll Enterprise Services

8 months

Challenges from day one!

Pall Corporation

Global Challenges at PallGlobal Challenges at Pall Challenge 1: Global Project Planning

Challenge 2: Skills and Competencies

Challenge 3: Resource Planning

Challenge 4: Integration

Challenge 5: Change Management

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• U.S. Centric – accentuate global aspects and considerations• Blue Print – spend the time to do it right!

• Gap analysis – strong performers = great project member • Training first!

• Backfills for project team members – no such thing as 110%• Monitor mindset – take time to celebrate, prevent burnout

• Engage stakeholders – Payroll, HR, IT, Finance• Establish “source of truth” for all data elements

• Successful change can’t happen if no one knows about it!• Critical to have established change management process

Plan to Move Forward ?Plan to Move Forward ?

13

Lessons Learned

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