Judy Gillespie (Please contact me through LinkedIn)

San Francisco / Bay Area, CA

Skills and Qualifications Licensed Nursing Home Administrator #NHA7426 RCFE Administrator #6022220740 Skilled Nursing Facility Management, State and Federal Regulations, Quality Metrics. Strategic Business Planning, Budget, A/R and Collections. ACA, Medicare, HMO, ACO.

Marketing and Census Development. Strong Clinical Knowledge. Contracts. Union Negotiations. Human Relations, Conflict Resolution, Motivation, Team Development.

Eden Associate, Member of California Culture Change Coalition, Pioneer Network. Embrace challenges and Change. Resourceful. Administrator Mentor.

Experience

Shields Nursing Centers – El Cerrito (42-bed SNF) 2014 - 2017Executive Director

Received QASP payments two years. Bronze Quality Award. Top 100 Nursing Home. 96% score for Kaiser survey resulting in contract for two facilities, Secured Humana Preferred

Partnership (1 of 9 in SF/Bay Area), Sutter CJR partnership approval. Strengthened Physician, Case Manager, Hospital, & Home Health partnerships, Hospital-SNF

Collaboratives resulting in 200% increase in choice payor admissions. Initiated SNF-Home Health Collaborative and implemented post-discharge programs, reducing <30-day Return To Hospital to 3%.

Successful transition to new electronic schedule & payroll system and EHR, EHR Physician Engagement. Managed remodel & preparation for installation of sub-acute wing.

Improved key clinical Quality Metrics to top 5% nationwide, customer satisfaction to 95% positive.

Instituted effective QAPI process, Consistent Assignment, Continuity of Care programs. Reduced psychotropics and restraints to 0% through person-centered approaches.

Bay View Rehabilitation Hospital – Alameda (170-bed SNF) 2013Executive Director

Increased census by 22% and improved case-mix within one month through aggressive marketing, communication of vision and responsive customer service.

Managed transitional process of new acquisition, maintaining and enhancing quality of care and services; initiated and obtained contracts, including Kaiser, the VA, and multiple HMO/Insurance groups. Multi-million dollar budget. Implemented new Policies & Procedures.

Developed strategic business plan, prepared and supervised remodel project. Maintained positive working relationships with all stakeholders in this union building of 200+

employees. Represented ownership for union negotiations for new contract. Utilized motivational techniques and support to create a committed work force, successfully

counteracting the negative pressures of budget reductions and union negotiations. Instituted QAPI process, partnering with DON and directing adjunct staff to improve clinical

outcomes, resulting in excellent survey results and relationship with DPH, Kaiser, VA.

Kindred - Kindred Transitional Care & Rehabilitation - Larkspur - Greenbrae (72-bed Short-term Rehab SNF) 2011-12Executive Director

Increased market share through development of vision and strategic plan to create facility niche offering unique value to upscale clientele, including initiating and developing Select Organics (ultimately utilized nationwide) and Local Artist programming.

Successful management of DPH visits, Life Safety, County Inspection, Ombudsman visits and other risk management events. 100% success with IDR processes. Improved 5-Star rating.

Development of Business Plan, budget. Managed costs by decreasing overtime, ensuring 100% compliance with Medicare PPS process and rehab support to maximize revenue and minimize the impact of Medicare cuts and requirements.

Implemented QIS-style process as a tool for Performance Improvement and Survey Readiness.

Meridian Foresight - Northgate Care Center, San Rafael (52-bed SNF) 2010-11Interim Administrator

Increased Medicare census through marketing efforts and developed strategic plan to improve case-mix. Successful management of DPH, Life Safety, County Inspection, Ombudsman visits and other risk management events. Proactive management of complaints – all unsubstantiated.

Ensured cost-effective quality care by incorporating efficiencies in Staff Development, Social Services, Activities, Licensed Nurse Competency and Infection Control.

Successful fundraising with Family Council members for facility improvements. Effectively managed Union activity, while fostering positive staff interactions.

Initiated implementation of Nursing Home Incident Command System, Community Disaster Preparedness Program and Push Partner Program for Chemoprophylaxis. Managed remodel.

Salem Lutheran Home, Oakland (48-bed SNF in CCRC) 2007-10Acting Assistant Administrator and Social Services Director

Managed day-to-day operations of not-for-profit SNF consistent with state and federal regulations, while integrating with CCRC. Supervised staff, ensuring cost-effective quality care, QAA, maintenance of census and desirable case mix. Successful management of DPH visits, with positive outcomes.

Raised over $18,000 as Captain of Alzheimer’s Memory Walk team. Developed and implemented facility’s Culture Change programs, policies and procedures, and “I

Care Plans.” Instituted POLST Paradigm. Chaired the Compassionate Care program.

Education Ph.D. coursework, Behavioral Neuroscience, Syracuse University. B.A., Psychology and Linguistics, University of Buffalo. Neurobiology and Behavior, Cornell University