get the inside scoop on social couponing
TRANSCRIPT
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
Deluxe Social Coupons Get the Inside Scoop on Social Coupons
Everyone loves a good deal, right? Digital coupons are a smart way to attract more
customers. In fact, in 2015 over 100 million U.S. adults will use digital coupons — that's a
lot of new business!
• Learn how to turn social followers into paying customers by:
• Promoting digital coupons on Facebook
• Creating the right digital coupon for your business
• Building brand loyalty & gathering valuable customer information
INTRODUCTION
Hosted by:
Amanda MacNaughtonProduct Marketing, Deluxe Corporation
Co-Founder of PromoJam Social Marketing Platform
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
DELUXESOCIAL COUPONS
TURN SOCIAL FOLLOWERS
INTO PAYING CUSTOMERS
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
96% OF SHOPPERSHave used a coupon in the last 3 months
In 2014, over 100 MILLION US ADULTS
used digital coupons, and is expected
to grow by 7% in 2015!
That’s a lot of potential business…
COUPONSTATS + FACTS
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
91%
OF COUPON
REDEEMERSSay they will visit
a retailer again after
being offered a coupon
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
68% OF CONSUMERSLook for coupon deals on Social Networks
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
SOCIAL MATTERS
1.36
BILLION Facebook Social
Network Users
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
REACHMOBILE CUSTOMERS
4 out of 5 consumers use their smartphones to shop!
Most people research products and businesses online before they make a purchase
Target and engage these customers by offering a coupon on your website or Facebook Page
70% of mobile searches lead to an action, and offering incentives like coupons increase your potential to convert a sale
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
① Turn social followers into paying customers
② Use digital to drive revenue
③ Gather valuable customer information
④ Spark engagement and excitement on and
offline
WHY SOCIAL
COUPONS56% of shoppers use coupons to
try out new products
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
ATTRACT & RETAIN NEW
CUSTOMERS Customers spend a lot of their time on
social networks and are influenced by
what their peers say online
Customers often try new products by
using a coupon first
Coupons help build customer loyalty by
offering value + incentives
Coupons are great tools for lead
generation. Give away a coupon in
exchange for a post on Facebook and a
customer’s email
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
WHAT IS A S O C I A L C O U P O N ?
Digital CouponsTraditional Coupons
<<
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
S O … H O W D O E S I T
WORK1. We create a valuable
offer
2. We launch it for the
business
3. We boost the
promotion with
Facebook advertising
4. We measure and
report results
Launching Social Coupons for
businesses is easy and effective,
driving
REAL ROI!
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
H O W D O C U S TO M E R SF I N D Y O U R B U S I N E S S ’
COUPONS
On your website
On social networks
With targeted advertising
Through peer-to-peer marketing on
social networks
We help customers find youby promoting your social coupon
in key places online.
Customers can access your
coupon across all their
devices, reaching them
whether they are in front of
their computer or on the go.
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
SHARE
Users share a message
about the promotion to their
friends on social networks
to access the coupon
(digital word of mouth)
HOW IT WORKS COUPON LANDING PAGE1
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HOW IT WORKS SOCIAL REACH
VIRAL
Deluxe’s technology
publishes a message about
the campaign to the user’s
Facebook wall
(users approve all messages)
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
HOW IT WORKS DIGITAL COUPON RELEASED3
VALUEOnce the user has shared the message,
Deluxe unlocks the digital coupon
(Gather valuable user data, and allow users to sign up for your newsletter)
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
HOW IT WORKS DRIVE TRAFFIC4
REACHWe will post once
per week on behalf
of the business and
promote the posts
with Facebook
advertising.
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
HOW TO CREATE A GOOD
SOCIAL COUPON OFFER FOR YOUR BUSINESS
TIPS & TRICKS
1. Address the interests and needs of the
customer
2. Align offers with your business / showcase
your products or services
3. Targeting and Timing: Target the right
customer, at the right time, with the right offer.
4. Have a clear call to action
5. Create a sense of urgency
6. Create a compelling offer people are willing
to share
7. Don’t cannibalize your offer
8. Rotate the type of coupon you use
9. Segment and target customer types
10. Appeal to a wide audience
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
SOCIAL COUPONS PACKAGE INCLUDES:
Price: $150/month
A professionally designed, mobile friendly Social Coupon promotion that will encourage Facebook users to share and redeem your coupon offer
4 Facebook Posts to promote your campaign per month (for businesses with Facebook Pages)
$50 Facebook Ad Spend to drive traffic to your promotion
Email Collection and User Submissions
Monthly reporting and consultation with your dedicated social media expert
Ability to further boost promotion with additional ad spend
DELUXE SOCIAL COUPON SOLUTION
SOCIAL
NETWORK:
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
BOOST RESULTS WITH ADDITIONAL ADVERTISING
The following are the results of adding $100 of Facebook ad spend to a
social coupons campaign. The base product includes $50 of ad spend.
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RELIABLE
Now the Same Technology that is Used by
Many of the Biggest Brands is Available to You
Trusted Technology that Provides Real Results
+
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© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
P r i c e s s t a r t a t $ 1 5 0 / m o n t h
• Reach and engage customers
• Promote new and existing products
• encourage purchases
• Attract and retain new customers
• Lead generation
• Keep your brand relevant on Social
• Geographic and demographic targeting
• Engaged social following you can turn into paying customers
• Learn what excites your customers
• Track results
BENEFITS
© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
Business: Paint & Sip Studio
Product Utilized: Social Coupons + Facebook Ads
Goal: Grow social presence and attract new potential
customers by distributing coupons through social media.
Summary: We created a coupon for 15% off to increase the
number of studio sign-ups. We announced the promotion
regularly on the studio’s Facebook page and boosted the posts
with Facebook ad spend.
The promotion got 306 visits, 28 of which shared the promotion
to get the coupon and 24 who entered their email to receive
future offers from the business. The Ad spend boost helped us
reach over 22,000 people creating over 700 social actions
around the promotion. Most importantly, this promotion created
over 50 new potential customers, 14 who booked studio
sessions within the first month.
PAINT YOUR OWN PICTURE OF
SUCCESS WITH SOCIAL COUPONS
© 2014 DELUXE ENTERPRISE OPERATIONS, INC. ALL RIGHTS RESERVED.
Business: College of Arts Department of Dance
Product Utilized: Social Coupons + Facebook Ads
Goal: Raise awareness and increase ticket sales through social
media for their annual holiday show “Christmas Around the
World”
Summary: We created a coupon landing page that would
generate Facebook shares from users by offering a $2 discount.
We posted regularly on the organization’s Facebook page to
drive traffic to the promotion and raise awareness of the event.
We highlighted cast members, provided interesting info, images
and links to the offer.
The promotion received almost 500 visits. The Facebook shares
generated from the landing page alone helped increase the
potential reach of the promotion by more than 3,000 people.
The Ad spend boost helped us reach over 55,000 people
creating over 2,000 social actions and over 200 new followers
on the organization’s Facebook page. This promotion was a
smash success!
INCREASE TICKET SALES WITH SOCIAL
COUPONS
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SPECIAL PROMOTION
BAGS & BOWS SOCIAL COUPON
Promo Link: h t t p : / / g o o . g l / M e V M V f
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THANK YOU!
VISIT DELUXEFOR MORE INFORMATION
CONTACT US TODAY!
(866) 202-5897