get sat community health analytics v2

29
Community Health Analytics

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Post on 22-Nov-2014

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Page 1: Get sat community health analytics v2

Community Health Analytics

Page 2: Get sat community health analytics v2

Community Health

Rolling 30 days

Page 3: Get sat community health analytics v2

Engagement

% of Community Engaged

Page 4: Get sat community health analytics v2

Community Traffic

Topic Overview Community Pageviews

Page 5: Get sat community health analytics v2

Responsiveness

Avg. Time to First Reply by Topic

Page 6: Get sat community health analytics v2

Self Organization

Topics without Employee Involvement

Page 7: Get sat community health analytics v2

Community Pulse

# of New Topics & # of Actions

Page 8: Get sat community health analytics v2

Active Topics

Page 9: Get sat community health analytics v2

Most Viewed Topics

Page 10: Get sat community health analytics v2

Active Users

Page 11: Get sat community health analytics v2

Employees & Trends

Most Active Employees & Community Activity Trends

Page 12: Get sat community health analytics v2

Topics by Source

Page 13: Get sat community health analytics v2

Leaderboard

Hot Topics

Page 14: Get sat community health analytics v2

Hot Categories

Tags, Products, UDCs

Page 15: Get sat community health analytics v2

Active Users

Users with Most Topics & Replies

Page 16: Get sat community health analytics v2

Topics

Topic Sentiment (all time)

Page 17: Get sat community health analytics v2

Topic Status

Topic Status (all time)

Page 18: Get sat community health analytics v2

Ideas & Issues Activity Trends

Rolling 12 months

Page 19: Get sat community health analytics v2

Page Views by Topic

Rolling 12 Months

Page 20: Get sat community health analytics v2

New Topics by Type

Rolling 30 days

Page 21: Get sat community health analytics v2

Responsiveness

Time to First Reply

Page 22: Get sat community health analytics v2

Replies by User

Replies by User Type – Rolling 12 months

Page 23: Get sat community health analytics v2

Topics with no Replies

Rolling 12 months

Page 24: Get sat community health analytics v2
Page 25: Get sat community health analytics v2

New Topics

Page 26: Get sat community health analytics v2

New Replies & Comments

Page 27: Get sat community health analytics v2

Topic Source

Page 28: Get sat community health analytics v2

Employee Participation

Page 29: Get sat community health analytics v2

New Sentiment