Liz Stevenson

@hokulele

Friday 17 October 2014

#GOLW14

#GOLWLambeth14

• Superfast broadband

• Super Connected Cities WiFi delivery

• Enabling national Mobile Infrastructure Project (MIP) in Cambridgeshire

• Public Service Network development

Digital Infrastructure

Delivery • Destination Digital

business support: Vouchers Grants Consultancy

• Demand stimulation and take-up

• Digital Inclusion Strategy

Exploiting Digital

• Digital Strategy for Cambridgeshire and future digital infrastructure

• Mobile voice and data coverage

• Ensuring infrastructure for new homes & communities

• Cambridgeshire as digital test-bed

• Open data strategy

• Future public service

• Broadband extension

Future Digital

2011 -2015

2015 -2020

Digital and social exclusion • Digital inclusion activities

targeted at excluded

demographics – elderly,

disability, low income.

• E.g. ‘Between the Lines’

uses commemoration of the

Great War centenary to

collect/share memories and

valuable archive material

• Place-based approaches

Source: ‘Between the Lines’ http://great-war.ccan.co.uk, ESD-Toolkit ‘Digital and Social Exclusion’ 2012

Families needing

support (younger

families)

Families needing

support (older

families)

Student

households

House sharers &

young professionals

Transient

communities

Village life

(active & retired)

Agricultural

communities

Accessible

countryside

Prospering younger

families

Families

needing

protection

(younger)

Families

needing

protection

(older)

Settled

households

Aspiring

households

Multicultural

Prospering

Older

families

http://www.flickr.com/photos/nickwebb/

User stories

1. Unemployed person who is not online at home

2. Older person who has never been online

3. Small business owner who has only got basic digital skills

4. A person who needs assistive technology to get online

5. A person wanting to return to work whose skills need

updating

6. Customer directed to use online self-service

Actor: As a unemployed person who is not

online at home

Narrative: I want to access universal job match

in a library, community hub or community

access point

Goal: So that I can apply for a job online

Actor: As a older person who has never been

online

Narrative: I want to learn how to get online

Goal: So that I can use the Internet for keeping

in touch with family by email and Skype

User stories

• Point of entry (e.g. place, call centre, referral from an agency,

word of mouth, referral from volunteer, etc)

• What evaluation? (e.g. eligibility criteria, needs analysis, triage,

options, etc.)

• Description of activity/offer/product / intervention (e.g Learn

My Way, buddy session, contact centre assisted digital,

friend/family assisted digital, etc.)

• Output – success measure

• What next? (e.g. learner progression)

User stories in digital inclusion: unemployed person

Adult Learning & Skills service 1. Point of entry (e.g. place, call centre, referral from an agency, word of mouth, referral from volunteer, etc)

Those on, or about to start claiming benefit, the most likely referral route is from Job Centre Plus, sometimes into mandated provision.

For those who are unemployed and not claiming benefit the point of entry but can be any number of routes – all of those listed above

2. What evaluation? (e.g. eligibility criteria, needs analysis, triage, options, etc.)

All learners complete skills assessments, have initial information & advice sessions and have an Individual Learning Plan (ILP) created for

them

If unemployed all courses are fully funded.

If in employment or not looking for employment some courses are co-funded

We offer basic online skills sessions for free

3. Description of activity / offer / product / intervention (e.g Learn my way, buddy session, contact centre assisted digital, friend/family assisted digital,

etc.)

Varies – completed dependant on skills check, individual circumstances and whether individual can afford to pay or not.

Activities available include basic online skills (LMW) supported by volunteers through to L3 IT qualifications. Most learners complete Entry

Level 3 to Level 2 courses

Delivery is in 5 Learning Centres and over 50 Community Access Points and partner premises

4. Output – success measure

Formal learning has a number of KPIs: the key ones being timely success and achievement

Informal learning will have measures based on the individuals ILP

5. What next? (e.g. learner progression, etc.)

Progression opportunities are widely available within the Service and with other providers. Some learners move into volunteering roles