get momentum with business dominoes newsletters...get momentum with business dominoes a business...
TRANSCRIPT
CONTACT DETAILS& FOR MORE INFORMATION
EMA Learning (Northern) Inc
159 Khyber Pass Road, Grafton, Auckland
Private Bag 92066, Victoria Street West
Auckland 1142
Toll Free 0800 800 362
Fax 09 367 0951
Email [email protected] [email protected]
David Foley DDI: 09 367 0954 EMA LEARNING MANAGER
Zoe Timbrell DDI: 09 367 0919 CONFERENCES | EVENTS MANAGER
PORTFOLIO/TRAINING MANAGERS
Craig Garner DDI: 09 367 0907 HEALTH AND SAFETY | EMPLOYMENT LAW CAPABILITY ASSESSMENTS
Deborah Law-Carruthers DDI: 09 367 0947 MANAGEMENT | SUPERVISION | LEADERSHIP SALES | HUMAN RESOURCES | PERSONAL & BUSINESS DEVELOPMENT
Kevin Chambers DDI: 09 367 0958 TERTIARY
Learning Reception DDI: 09 367 0961 EXPORT | BUSINESS EFFICIENCY
Rhonda Spence DDI: 021 664 321 TAILORED TRAINING
Bill Butler DDI: 09 367 0971 ROOM HIRE | OPERATIONS MANAGER
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Get Momentum with Business DominoesA BUSINESS OWNERS GUIDE TO ACCELERATED GROWTH“We often see businesses wait for a major event, or a financial crisis, before they step back and gain a true strategic picture of their business.” says David Foley, General Manager, EMA Learning.
EMA is proud to announce a partnership with the team at Business Dominoes, offering their intensive programme for business owners. At $5,000 per business (4 people maximum) this programme offers EMA members an affordable opportunity to assess their strategic direction and determine how best to leverage their business to build wealth.
Foley says “By partnering with Business Dominoes we aim for EMA members to gain the clarity and confidence to accelerate their growth and build the wealth that they deserve.”
Creator and owner of Business Dominoes, Debbie Humphrey started her first business when she was 19 and has owned over 12 businesses. She’s also consulted to some of New Zealand’s largest corporations on growth initiatives including Meridian Energy, Bluescope Steel, Fonterra, Warehouse Stationery, Wrightsons and Fletcher Building and has won ‘Startup Entrepreneur of the Year’.
“No one provides you with a guide book on owning, growing and selling your own business. Most of us learn from making mistakes or opportunities landing on our doorstep. We often miss opportunities because we fail to see the ‘big picture’ of what is happening in the market and identify the dynamics that allow your business to grow.”
According to Smart Money Magazine, a study in the US showed 80% of pent millionaires ($5 million+) are entrepreneurs who have started their own businesses and then sold them.
Continued overleaf...
APRIL 2013
2013 Training Plus April.indd 1 19/03/13 10:38 AM
“Creating real wealth is about having a business that is growing, owning a unique position in the marketplace and therefore creating a valuable asset for its owner. It doesn’t have to be big to be valuable, it has to have some form of market power ” says Humphrey.
“I’m passionate about arming New Zealand business owners with the tools to put the power in their hands and take control of growing their business. Your ability to carve out your own space in the market is down to one factor - your ability to see the opportunities that your competitors don’t”.
Lead facilitator at Business Dominoes, Mark Robotham says “Financing growth and getting clarity around what’s strategic for their business are key issues facing owners who are growing.”
“Most of the Business Owners we have helped in the past 12 months are all very good at their craft and have built great skills in growing and managing their businesses. But these are all ‘business as usual’ types of activities. Like property ownership, real wealth is obtained through the transactions that you make.”
The Business Dominoes programme isn’t ‘business planning its strategic planning’. The key difference is that in strategic planning you are looking from the outside in, identifying the factors and players that are affecting your ability to attract the strategic assets for your business including customers, channel, staff, finance and investors.
This intensive programme is designed to assess your business situation and prepare a roadmap identifying the types of commercial relationships you will need to assist your growth. It is presented as a combination of 4 one-day workshops and a three hour, one-on-one session, all held over a month.
Business Dominoes addresses four key strategic elements:• Compelling Market Strategy – what is the market landscape and how will your business gain market power?• Lucrative Business Case – how can your business maximise its revenue and profitability?• Clear Investment Proposition – what are the best options to attract the resources you need to grow your business?• Pitching & Deal-Making – what is the best way to communicate a business opportunity and negotiate commercial agreements with strategic partners?
This programme suits business owners who are considering some of the following major initiatives:• Exportingledgrowth• Investinginmajorcapitalexpenditureorresearchand development• Attractinganinvestororseekingbankdebt• Sellingyourbusiness
The Business Dominoes programme will be run from EMA Auckland. Workshop one - 6 June | Workshop two - 7 JuneWorkshop three - 20 June | Workshop four - 21 June.
Contact Deborah Law-Carruthers for further details or to register your business.
Ph: 09 367 0947Em: deborah.lawcarruthers@ema.
co.nzAlternatively, go to www.ema.co.nz
and search ‘Business Dominoes’ to register online.
This Programme has qualified for the Capability Development Voucher Scheme. This can provide you a $2,500 subsidy through New Zealand Trade & Enterprise. To see if you qualify, contact Craig Garner:Ph: 09 367 0907Em: [email protected]
Testimonial“Glenn Edley from Spike is an EMA member and attended the first
Business Dominoes program in December 2011. “At the time I was a bit
despondent. I’d grown a tidy little business in email marketing but I was getting
bogged down in day to day, operational challenges. I had a big vision but I was losing
confidence in it and my advisors.”
“When I attended Business Dominoes I was determined that the solution was to get an
investor. Like all growing businesses I was struggling with cashflow and couldn’t see how I
was going to compete without some significant investment in a sales team. For me, taking
a helicopter view of my market helped me detach myself from the business and realise
where my business was really at.” says Glenn.
“I now have the tools to analyse my market myself and identify potential opportunities
or partners that can help my business grow. I hadn’t considered other commercial
relationships that I could set up other than an investor. From the course we have now
developed business relationships with companies who see us as a vital partner and are
putting us in front of their clients. Lastly, I learned when in my growth journey might be
the best time to consider an investor and how to go about it”.
“Business Dominoes provided me with the ‘commercial basics’ that every
Business Owner should have. I now know my options and when and how to
involve external advisors. I couldn’t recommend Business Dominoes
more highly.”
2013 Training Plus April.indd 2 19/03/13 10:38 AM
We have an excellent range of CUSTOMER SERVICE AND SALES courses coming up, all of which are listed below up till the end of June . To find out more either scan the QR code with your iPhone/Android, give us a call, or go to www.ema.co.nz and click on ‘Training and Events’.
Communicating With Your CustomersDevelop a communication style that will help you form enduring customer relationships and pave the way for career success.
HAMILTON (AM) 18 June
Managing Customer ComplaintsGain the confidence and calm required to efficiently handle problems and complaints, while improving your customer service skills.
HAMILTON (PM) 18 June
Communication Skills Using the TetraMap® of BehaviourGain an understanding of the ways people communicate and use your knowledge to improve your own communication skills for better relationships.
AUCKLAND 15 May
Improving Customer ServiceGain better customer relationship skills to improve your competitive advantage, reduce complaints and help spread goodwill about your organisation.
AUCKLAND 13 May
Customer Service &
Sales
Presentation Skills Getting Your Message AcrossLearn the fine art of effective presenting to become a more confident and persuasive speaker.
AUCKLAND 8 May
Delivering Service Excellence An IntroductionLearn the exceptional customer service skills that will take you to the top of your game.
AUCKLAND 1 MayHAMILTON 12 June
CONTACT DEBS:em: [email protected]: 09 367 0947
Twohalf-day
courses forthe price ofa full-day!
WOW!That’ssimply
AMAZING!
Key Account ManagementLearn how to take responsibility for managing and growing your key accounts for successful relationships.
AUCKLAND 24-25 June
Essential Sales SkillsDeepening your knowledge of selling principles and techniques will help you become more effective in your organisation and close more sales.
AUCKLAND 29 May
The Ultimate Sales ProfessionalTake your sales career to the next level and discover how you can excel within your organisation. This course is run as ten 1-day blocks, 1 block a month.
AUCKLAND 8 May (Workshop 1) 12 June (Workshop 2) See page 5 for all workshop dates
Telephone Skills for Customer Service ProfessionalsLearn the skills required to portray a professional telephone manner and deliver exceptional customer service over the phone.
AUCKLAND 9 May
2013 Training Plus April.indd 3 19/03/13 10:38 AM
EMA Tailored Training delivers workshops fully customised to reflect your workplace... at your workplace.
Training ContactsAt EMA Learning we are privileged to have an exceptional team for you to contact with any questions you may have about our training options...
Craig Garner HEALTH & SAFETY | EMPLOYMENT [email protected] | 09 367 0907
Deborah Law-CarruthersHUMAN RESOURCES | CUSTOMER SERVICE & SALES | BUSINESS DEVELOPMENT | SUPERVISION, MANAGEMENT & LEADERSHIP | EMPLOYEE & PERSONAL [email protected] | 09 367 0947
Kevin ChambersTERTIARY [email protected] | 09 367 0958
Learning ReceptionEXPORT | BUSINESS [email protected] | 09 367 0961
Rhonda Spence TAILORED [email protected] | 021 664 321
EMA Tailored Training provides customised training for your team to help you retain valuable staff and increase the worth of your training dollar. If you would like to up-skill your team then tailored training may be the option for you.
Q & AWhy Tailored Training?We have a team of exceptional people who can meet with you, find out your needs and tailor a training programme specifically for your business, on just about any topic.
Since the programme is written just for you, you can get as many of your team as possible in the same room, learning together. This won’t just up-skill them personally, but build a stronger team environment.
Who is this targeted to?This is one of the great things about Tailored Training... The programmes work across all levels of staff in your organisation. Because each programme is written specifically to meet the unique needs of your organisation you can be assured the right people will hear the right message.
Where is the programme presented?We can present your programme at any location that suits you! Whether it be on your premises, or ours, or another of your choice... As long as there are chairs, tables and a projector we can deliver an effective training programme.
How long is the programme?Most programmes run for a full day, however it can be longer or shorter... Everything depends on your discussions with our team and what you are wanting to cover on your chosen topic.
So what now?Contact Rhonda Spence on 021 664 321 and she and the Tailored Training team will work with you to train your people.
Ph: 021 664 321Em: [email protected]
Innovest will bring together investors and New Zealand’s fastest growing, most innovative businesses. Over 500 international and local businesses and investors will converge for this exciting business event. Join us to explore and secure your next investment and commercial opportunities in a unique one-day programme of business matching and presentations. EMA and Export NZ are proud to be involved.
www.innovestauckland.com1 8 J U N E 2 0 1 3 - A U C K L A N D - N E W Z E A L A N D
2013 Training Plus April.indd 4 19/03/13 10:38 AM
... and al l the other courses we have coming up in Auckland, Manukau and Whangarei til l the end of June
COURSE AKL OTHER CALLBUSINESS DEVELOPMENT
Business and Report Writing 29 May DebsFinance and Accounting - An Introduction 27-28 May DebsInventory Management - Strategic Efficiency 5 Jun DebsLean Thinking - Continually Improving Your Business 18 Jun Debs
CUSTOMER SERVICE AND SALES
The Ultimate Sales Professional(Ten 1-day workshops, 1 workshop a month)
8 May (w1)12 Jun (w2)10 Jul (w3)
14 Aug (w4)11 Sep (w5)9 Oct (w6)
13 Nov (w7)11 Dec (w8)12 Feb (w9)12 Mar (w10)
Debs
EMPLOYEE AND PERSONAL DEVELOPMENTAssessment of Learning 22-25 May DebsBusiness and Report Writing 29 May DebsCommunication Skills Using the TetraMap® of Behaviour 15 May Debs
Conflict Resolution 20-21 Jun DebsPresentation Skills - Getting Your Message Across 8 May DebsTime Management - Personal Effectiveness 10 May DebsTraining Design and Training Needs Analysis 20-21 Jun Debs
EXPORTInternational Trade Documentation and Procedures 26 Jun Learn
HEALTH AND SAFETYAccident/Incident Investigation (Half day course - part of a Super Deal with Practical Hazard ID) 17 May 12 Jun
(Wha) Craig
Engaging Contractors - From an OSH Perspective 19 Jun 28 Jun (Wha) Craig
Health & Safety Representative Training (Stage 1)13-14 May27-28 May10-11 Jun24-25 Jun
2-3 May (Man)
30-31 May (Wha)
20-21 Jun (Man)
Craig
Health & Safety Representative Training (Stage 2) 20-21 May18-19 Jun
23-24 May (Man) Craig
Health & Safety Representative Training (Stage 3) 13-14 Jun CraigHealth and Safety for Managers and Supervisors 19 Jun CraigImplementing and Running Effective Safety Committees 19 Jun 28 Jun
(Wha) Craig
Practical Hazard Identification and Control (Half day course - part of a Super Deal with Accident/Incident Investigation)
17 May 12 Jun (Wha) Craig
Preparing for Your ACC Audit 8-9 May Craig
HUMAN RESOURCES & EMPLOYMENT LAWAssessment of Learning 22 May DebsConducting Disciplinary Meetings 17-18 Jun CraigCreating and Maintaining High Performing Teams 22-23 May DebsDrugs and Alcohol in the Workplace 29 May Craig
Employment Relations Act 2000 19 Jun 15 May (Man) Craig
Human Resource Management - An Introduction 10-11 Jun DebsInterviewing Skills 25 Jun DebsManaging Employee Leave 10 Jun CraigMotivating Individuals and Teams 9 May DebsPayroll Legislation Essentials 11 Jun CraigPerformance Management - The Fundamentals 6-7 May DebsProcedural Fairness and the Disciplinary Process 24 Jun Craig
COURSE AKL OTHER CALLSUPERVISION, MANAGEMENT & LEADERSHIP
Business and Report Writing 29 May DebsCoaching, Mentoring and Delegation 13-14 Jun DebsCommunication Skills Using the TetraMap® of Behaviour 15 May Debs
Creating and Maintaining High Performing Teams 22-23 MayFirst Line Management - An Introduction 20-21 May KevinFoundations for Effective Supervision 2 - Maximising Others 1-3 May Debs
Health & Safety for Managers and Supervisors 19 Jun CraigInventory Management - Strategic Efficiency 5 Jun LearnLeadership - People Skills 26-27 Jun DebsLean Thinking - Continually Improving Your Business 18 Jun DebsManagement - An Introduction 6-7 May DebsManaging Difficult and Disruptive People 14 Jun DebsMotivating Individuals and Teams 9 May DebsPerformance Management - The Fundamentals 6-7 May DebsProblem Solving and Decision Making 29 Mar Debs
Supervision - An Introduction 16 May27 Jun Debs
Team Leader Toolbox - Facilitating Your Team 31 May DebsTeam Leader Toolbox - Getting the Work Done 27 May DebsTeam Leader Toolbox - Managing Team Productivity Issues
10 May28 Jun Debs
TERTIARY (all held in Auckland)EMA CERTIFICATES - 200 LEVEL
Human Resource Development (Three 3-day blocks, 1 block a month)
24-26 Jul (Block 1)21-23 Aug (Block 2)25-27 Sept (Block 3)
Kevin
Organisational Behaviour(Three 3-day blocks, 1 block a month)
14-16 Aug (Block 1)18-20 Sept (Block 2)23-25 Oct (Block 3)
Kevin
EMA CERTIFICATES - 300 LEVEL
New Venture Project(Three 3-day blocks, 1 block a month)
28-30 Aug (Block 1)25-27 Sept (Block 2)23-25 Oct (Block 3)
Kevin
NATIONAL CERTIFICATESNational Certificate in Adult Education and Training (Level 5)(Three 3-day blocks, 1 block a month)
10-12 Jul (Block 1)7-9 Aug (Block 2)
11-13 Sep (Block 3)Kevin
National Certificate in Business Administration (Level 4)(Four 2-day blocks, 1 block a month)
1-2 Jul (Block 1)5-6 Aug (Block 2)9-10 Sep (Block 3)14-15 Oct (Block 4)
Kevin
National Certificate in Business (First Line Management) (Level 3)(Four 2-day blocks, 1 block a month)
20-21 May (Block 1)17-18 Jun (Block 2)
8-9 Jul (Block 3)5-6 Aug (Block 4)
Kevin
National Certificate in Business (First Line Management) (Level 4)(Four 2-day blocks, 1 block a month)
29-30 Jul (Block 1)26-27 Aug (Block 2)23-24 Sep (Block 3)
4-5 Nov (Block 4)Kevin
NATIONAL DIPLOMA
National Diploma in Occupational Health and Safety Management (Level 6)(Eight 2-day blocks, 1 block a month)
2-3 May (Block 1)30-31 May (Block 2)27-28 Jun (Block 3)25-26 Jul (Block 4)
22-23 Aug (Block 5)19-20 Sept (Block 6)
31 Oct-1 Nov (Block 7)28-29 Nov (Block 8)
Kevin
CALL
Man = Manukau Wha = Whangarei
2013 Training Plus April.indd 5 19/03/13 10:38 AM
Skilled interviewing, carefully backed up with appropriate cross checks, will make it more likely that you will attract an ideal and valuable shipmate: not only someone who has technical skills but also team-compatibility, creativity and importantly the great kiwi attitude of ‘mucking in’ when the weather turns rough!
It only takes one ‘bovine scatological’ (BS) interviewee who has been poorly interviewed and not checked, to rock the boat - sorry to wreck the boat. The Hall of Fame of organisational fiasco is littered with Alice in Wonderland interviewers, let alone
the wonderful litany of oddities they recruit who end up (often through no fault of their own) toiling in organisations where in reality they are as useful as a chocolate teapot!
Most of us believe we know how to interview. The statistics of failed SMEs suggests otherwise. Without proper interview process, offering reliability and validity, you’ll have a success rate of about 17%. A better bet would be to pull a ‘sailor’ off the street - 50-50 chance. (With proper process your success might hit 70%).
Get out of the garbage business, avoid trashing your future - get interview training while you still can.
- Haddo D-Audney©
Haddo is a renowned, exceptional facilitator, and we are proud to have him deliver coursesfor EMA Learning.
----------------------------------------------------------------------------------REFERENCES: Advanced Interviewing Skills Workshop. EMA April 30th; June 25th; 2013Statistics New Zealand. (2013). Data on Small Medium Enterprises (SMEs)D’Audney H.R. & S.V.D; (2013) A question of Questions—the Art and Science of Interviewing. Hadvic Publishing.
“... avoid trashing your future - get interview training while you still can.”
Toni Thai a young job applicant with interviewer Sky Larking:
Sky Larking: Let’s talk about your background. What have you learnt from your parents?Toni Thai: My parents taught me about religion, patience and logic.Sky Larking: How is that?Toni Thai: They taught me about religion: They would say: ‘You’d better pray that oil comes out of our best carpet’. Patience: They’d say: ’You’ll sit there until you eat all your spinach.’Sky Larking: And logic?Toni Thai: They’d say: “If you fall out of that tree and break your neck, you won’t be coming to the rugby with us.Sky Larking: You like rugby! Let’s not go any further. When can you start?
If you echo Sky above and employ Toni on the flimsy basis of a parent’s wacky belief system you will be putting your business in jeopardy. Interviews are information-gathering outings.- quality information = quality decisions!
If through poor interviewing techniques, you gather ‘garbage’ information, you will end up with a garbage employee. That can be disastrous. If you are a typical Small Medium Enterprise (SME) in New Zealand then you will employ five or less staff (just like over 90% of our businesses who also notably provide over 40% of the national profit).
Working with small numbers of staff makes it imperative that we get the right people working the boat with us. Imagine that it’s a bit like recruiting for a submarine; as one US Navy wag put it: “When you’re kilometres under the water you need to know who is in the bunk above you pal!” Of course in subs you not only work together (closely) you also live together - challenging one would think.
Incidentally in recent times more SMEs have sunk than have been launched. One reason for these shipwrecks: planting the ‘wrong’ people above or below deck. In tough times we need to be able to rely on the ‘right’ people - ‘one for all and all for one’.
Garbage in, garbage out!Small business pays lethal price for poor interviewing practice
2013 Training Plus April.indd 6 19/03/13 10:38 AM
Courses in the Waikato& BOP Areas
Key:Hamilton
Rotorua
Tauranga
Whakatane
Craig Garner HEALTH & SAFETY | EMPLOYMENT [email protected] | 09 367 0907
Deborah Law-CarruthersHUMAN RESOURCES | CUSTOMER SERVICE & SALES | BUSINESS DEVELOPMENT SUPERVISION, MANAGEMENT & LEADERSHIP | EMPLOYEE & PERSONAL [email protected] | 09 367 0947
Kevin ChambersTERTIARY [email protected] | 09 367 0958
Learning Reception EXPORT | BUSINESS [email protected] | 09 367 0961
Rhonda Spence TAILORED [email protected] | 021 664 321
COURSE CONTACTS:
COURSE NAME MAY JUNE
CUSTOMER SERVICE AND SALESCommunicating With Your Customers (am)Managing Customer Complaints (pm) 18
Delivering Service Excellence - An Introduction 12
EXPORTDevelopment an Export Strategy (am)Making the Most of Trade Shows (pm) 15
HEALTH AND SAFETYHealth and Safety Representative Training (Stage 1) 6-7 9-10
Health and Safety Representative Training (Stage 2) 16-17 17-18
Health and Safety Representative Training (Stage 3) 20-21
Controlling Discomfort/Pain/Injury (OOS) in the Workplace (am)Manual Handling (Safe Lifting) Techniques (pm) 14
Engaging Contractors - From an OSH Perspective (am)Implementing and Running Effective Safety Committees (pm) 14
Health and Safety for Managers and Supervisors 29 26
Practical Hazard Identification and Control (am)Accident/Incident Investigation (pm) 13
HUMAN RESOURCES AND EMPLOYMENT LAWEmployment Relations Act 2000 12 26
Procedural Fairness and the Disciplinary Process 22
SUPERVISION, MANAGEMENT AND LEADERSHIPManagement - An Introduction 17-18
Supervision - An Introduction 6
Team Leader Toolbox - Facilitating Your Team 8 24
Team Leader Toolbox - Getting the Work Done 11
2013 Training Plus April.indd 7 19/03/13 10:38 AM
Date: 30 May 2013Venue: NZICA, Auckland
Be part of the online future!
This year’s full-day Fresh Technology Summit will help your business assess whether it’s on top of the latest in mobile and online technology and marketing. In the morning we look at IT breakthroughs and policy and in the afternoon at effective internet and mobile marketing.
Contact: Karen Joe, (09) 367 0959
www.freshtechnology.co.nz
Date: 23 May 2013Venue: SkyCity, Auckland
Go Global is about celebrating New Zealand International business success and innovation. It is an informative and inspirational experience, which showcases Kiwi export businesses that have achieved great success. Go Global incorporates a powerful line up of industry leaders and experts who will share years of knowledge and experience.
Contact: Karen Joe, (09) 367 0959
www.nzgoglobal.co.nz
www.emaevents.co.nz
Conferences& Events
Date: 30 April 2013Venue: NZICA, Auckland
Smart Payments for Smart People
Are you dealing with Remuneration Incentives, Commissions or Executive Packages? Then our Remuneration and Rewards Seminar might be just what you need to keep you up to date. Come and hear the best advice in the industry with speakers from DSD Consulting, EMA, Strategic Pay, Hays Recruiting Experts and Hudson.
Contact: Karen Joe, (09) 367 0959
www.emaevents.co.nz/remuneration
Managers SeriesTaking Charge of Culture, Fit and StandardsJoin us for a half day workshop designed to help you deal with the square pegs in your business. Learn what to do with those people who just don’t seem to fit.
May 8th
Taking Charge of MisconductJoin us for a half day designed to give you the confidence to manage a misconduct or serious misconduct investigation in your business.
May 28th
Taking Charge of Poor PerformanceEstablish the expectations, and accurately assess your employee’s current position so that you don’t get left hanging on to dead weight. Join us at our half-day conference and make sure your performance improvement plan gets the best results possible.
June 12th
Held at: NZICAContact Karen Joe:
2013 Training Plus April.indd 8 19/03/13 10:38 AM