george m. cox resume.08-28-15

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GEORGE M. COX 956 Scotch Drive Gastonia, N.C. 28054 Phone (704) 904-0059 Email: [email protected] Career Summary: Technical engineering experience from being a Field Service Engineer working with electro mechanical equipment to thermal printers along with robotic equipment that translated to working with computers to the Healthcare field where it went from installing equipment, such as servers, workstations, printers, wireless equipment and working with the practice management software, to managing a small firm that sold and maintained Healthcare hardware and software to a larger company and managing several states and field service techs that installed and maintained hardware and software across the South East WORK EXPERIENCE: DECISION ONE April 2013-September 2015 Customer Service Engineer Gastonia, N.C. Contract position where responsibilities went from simply installing equipment and moving up to coordinating system installations to maintaining system configuration, training and technical support to coordinating with multiple groups for the sale of new equipment through to installation. VITERA HEALTHCARE – HEALTHCARE DIVISION (FORMERLY SAGE HEALTHCARE( August 2006–August 2011), EMDEON PRACTICE(June 2005-August 2006), WebMD PRACTICE SERVICE(May 2003-June 2005), MEDICAL MANAGER SOUTHEAST, INC(June 2001-May 2003), & BUSINESS INDUSTRIAL COMPUTER COMPANY, See below) June 2001 - January 2013 Manager Field Engineering Gastonia, NC, Huntersville & Cornelius, NC

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Page 1: George M. Cox resume.08-28-15

GEORGE M. COX956 Scotch Drive

Gastonia, N.C. 28054Phone (704) 904-0059

Email: [email protected]

Career Summary:Technical engineering experience from being a Field Service Engineer working with electro mechanical equipment to thermal printers along with robotic equipment that translated to working with computers to the Healthcare field where it went from installing equipment, such as servers, workstations, printers, wireless equipment and working with the practice management software, to managing a small firm that sold and maintained Healthcare hardware and software to a larger company and managing several states and field service techs that installed and maintained hardware and software across the South East

WORK EXPERIENCE:DECISION ONE April 2013-September 2015Customer Service Engineer Gastonia, N.C.Contract position where responsibilities went from simply installing equipment and moving up to coordinating system installations to maintaining system configuration, training and technical support to coordinating with multiple groups for the sale of new equipment through to installation.

VITERA HEALTHCARE – HEALTHCARE DIVISION (FORMERLY SAGE HEALTHCARE( August 2006–August 2011), EMDEON PRACTICE(June 2005-August 2006), WebMD PRACTICESERVICE(May 2003-June 2005), MEDICAL MANAGER SOUTHEAST, INC(June 2001-May 2003), & BUSINESS INDUSTRIAL COMPUTER COMPANY, See below)

June 2001 - January 2013Manager Field Engineering Gastonia, NC, Huntersville & Cornelius, NCCoordinated installation of Healthcare Practice Management Systems, coordinated Field Service Technicians on service and repairs, coordinated Technical Support Department. Managed field engineering in the states of NC and SC 2001 to 2006, NC, SC and GA 2006 to 2008 and FL, NC, SC, VA, MD and Washington, D.C. 2008 to 2013.

BUSINESS AND INDUSTRIAL COMPUTER COMPANY October 1998 – June 2001

Hardware/Technical Support Manager Cornelius, NC Management Position, Coordinated installation of Practice Management Systems, systems and parts quotes, purchasing, coordinated Technical Support Departments both Hardware and Software to becoming the General Manager of the firm..

August 1997 - September 1998Service Technician Cornelius, NC Practice Management Software Maintenance, system installation and configurations, equipment maintenance, Unix Operating System installation, training and technical support.

Page 2: George M. Cox resume.08-28-15

AVERY DENNISON (FORMERLY DENNISON MFG.) 1988 – July 1997 Customer Service Engineer Gastonia, NC Computer and printer maintenance, repair, software support, configurations, installation and customer training. Also involved in third-party maintenance and installation. (List of equipment is available upon request).

Certifications/Community Involvement:CompTIA, Network + Certified Professional, January 19, 2007CompTIA, A+ Certified Professional April 22, 2005Gastonia Evening Rotary Member

Education:Attended 15 hours toward Bachelor degree, Electrical Engineering Technology,University of North Carolina at Charlotte, Charlotte, N.C. 1987

A.A.S. degree, Electrical Engineering Technology, December 1986, Central Piedmont Community College, Charlotte, N.C. Nominated Phi Lamba Chapter of Phi Theta Kappa, National Honor Society for community and junior colleges.

Completed 47 hours toward A.A.S.E.E., Gaston College, Dallas, N.C. 1981-85Dean’s List.