6

5 Solution implementation to deliver business outcomes through process efficiency, transformation projects, point IT / analytics solutions

4 Offer solutions including process, analytics reengineering and focused IT

3 Identify drivers of performance variability and roadmap for improvement by leveraging ‘insights’ and ‘best practices’

2 Link business outcomes and benchmarks to key performance measures and key performance drivers

1 Map every core business process at a granular level

Identify key business outcomes