generic resume august 2016
TRANSCRIPT
205 Southwest 75th Street Apt 6-DGainesville, Florida 32607
DIANNA N. SMITH
COUNTRY OF CITIZENSHIP
United States of America
AVAILIBILITY Job Type: Permanent Career Service Full Time
DESIRED LOCATION
US-FL-GAINESVILLE
WORK EXPERIENCE
CIOX HEALTH GAINESVILLE, FLORIDA10/2013 - Current Hours Per Week: 40
RELEASE OF INFORMATION SPECIALIST I
Receive and process request for release of information (ROI) for UF Health Shands Hospital
Determine the validity of ROI request ensuring required consent is obtained from properly authorized requesters
Provide excellent customer service while processing walk-in request for ROI
Receives fifty-plus callers assisting them with completing the facilities’ consent form as well as answer ROI related questions
Searches archived paper charts for hard to locate data from patient record
NATIONWIDE INSURANCE GAINESVILLE, FLORIDA02/2007 – 05/2013 Hours Per Week: 38.75
CUSTOMER SERVICE REPRESENTATIVE III (INBOUND CALL CENTER)
Received and responded to commercial insurance policyholders billing questions
Provided superior customer service while processing payments and making policy changes
Received request for and processed policy reinstatement by making payment arrangements for the insured
Re-routing misdirecting callers to their appropriate party
HILTON UNIVERSITY OF FLORIDA GAINESVILLE, FLORIDA08/2005 – 01/2007 Hours Per Week: 40
Human Resources Coordinator 01/2006 – 01/2007
Provided exceptional customer service while pre-screening potential applicants for the hotel
Processed the payroll for the hourly and Sales staff
Entered EEOC information into the hotel’s internal database
Coordinated hiring efforts at job fairs
Public Space/Room Attendant
08/2005 – 01/2006 Hours Per Week: 40
Duties consisted of cleaning hotel guest room and public spaces
NORTH FLORIDA REGIONAL MEDICAL CENTER GAINESVILLE, FLORIDA06/2004 – 06/2005 Hours Per Week: 40
Entered accurate patient demographic and insurance information
Collected applicable co-pays
PERIOD OF UNEMPLOYMENT
05/2003 – 06/2004
NATIONWIDE INSURANCE GAINESVILLE, FLORIDA
06/1997 – 5/2003 Hours Per Week: 38.75
Medical Bill Audit/Injury Claims Processor
ICD-9-CM and CPT Coding of First and Third Party medical bills for Auto Accidents
Entered coded medical bills for processing into the company’s intranet software
UNIVERSITY OF FLORIDA FACULTY GROUP PRACTICE
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GAINESVILLE, FL
08/1996 – 05/1997 Hours Per Week: 40
Senior Clerk/Radiology Professional Fees
NORTH FLORIDA RADIOLOGY GAINESVILLE, FLORIDA
08/1995 – 08/1996
Coder
EDUCATION SANTA FE COLLEGE GAINESVILLE, FLORIDAASSOCIATE OF SCIENCE - HEALTH INFORMATION TECHNOLOGY70 Semester Hours
Relevant Coursework and Certification
Legal Aspects of Health Care
Continuous Quality Improvement
ICD-10-CM/PCS and CPT Coding
Public Speaking
RHIT-Eligible
LANGUAGE SKILLS
English
Spoken: Advanced
Written: Advanced
Read: Advanced
AFFILIATIONS American Health Information Management (AHIMA)
Member: 2013 - Current
REFERENCES Name: S. Yvette Carter
Employer: GRU (Gainesville Regional Utilities)
Job Title: Community Relations Director
Email: [email protected]
Phone: 352-393-1207
Name: Ashley Bryant
Employer: Tower Hill Insurance
Job Title: Commercial Marketing Representative
Email: [email protected]
Phone: 352-870-9809
Name: Tamicka Griffin
Employer: Tower Hill Insurance
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Job Title: Claims Representative II
Email: [email protected]
Phone: 352-246-5513
Name: Cynthia Eagleton
Employer: San Mateo Adult School (part of the San Mateo Union High School District)
Job Title: Adult Education Instructor and Advocate
Email: [email protected]
Phone: 650-558-2128
ADDITIONAL INFORMATION
SKILLS: Providing outstanding customer service to patients, fellow
associates and other interested parties
Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
Data Mining
Adaptable multi-tasker
Excellent written and verbal communication skills
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