Who is in the house?

iGCDPers?

oGCDPers?

Support?

If you think you are too small to be effective, you have never been in bed

with a mosquito. ~Betty Reese

• Establish long term vision of GCDP program with action plan.• Be prepared and coached to boost the winter strategy implementation and reach an ambitious goal.• Bond as one big GCDP family.

OBJECTIVES

BLOCK #1

GCDP Program

GCDP Real value

What is Global Community

Development Program for you?

It is an international volunteering opportunity to

develop young people leadership by working on social initiatives within organizations

for the development of the community.

It is an international volunteering opportunity to

develop young people leadership by working on social initiatives within organizations

for the development of the community.

I am recruiting and sending volunteers

Outgoing

I am creating volunteering

opportunities and selecting volunteers

Incoming

The more volunteering opportunity I deliver, trough

GCDP, the more I am developing youth Leadership in the world, and the more I am contributing

for a better future.

2010 2011 2012 2013 20140

50

100

150

200

250

300

350

AIESEC Morocco GCDP Results

2011 2012 2013 2014

-20

0

20

40

60

80

100

AIESEC Morocco GCDP Growth

From 2010 till now:- 170236 GCDP have been done

globally - 11475 in MENA region- 990 in Morocco We have a contribution of 0.6% globally and 8.6% regionally!

How can we contribute

MORE?

We need to grow

BELIEF

RELEVANCE

Mastering the process

To sum upGCDP real value consist on the fact that the program is based on VOLUNTEERING and have a double role:- Youth Leadership Development - Community developmentAnd the more experiences I deliver, the more I am contributing to the world positive change.

INCOMING

OUTGOINGVs

“Customer flow” refers to the way customers move through systems and receive services.

Analysis

Articulation

Organization

Evaluation

GCDPSummit

In the short-term Customer Flow Management can increase sales

and productivity by up to 30% and decrease costs by up to 30%, all

with an enhanced customer experience in focus.

Proven business results

GCDP CUSTOMER

FLOW?

STRANGER

VISITOR

LEAD

MATCHREALIZE

COMPLETE

RE-INTEGRATE

STRANGER

VISITOR

VISITOR

OPPORTUNITY PORTAL

LEAD

LEAD

REVIEW BOARD

LEAD

TN MANAGER

MATCH

GCDPSummit

REALIZE

COMPLETE

COMPLETE

Host Entity or

Home Entity?

STRANGER

VISITOR

APPLY

MATCHREALIZE

COMPLETE

RE-INTEGRATE

How can we reinforce our

customer flow?

iGCDP

oGCDP

How can

iGCDP collaborate for a

better oGCDP Delivery?

How can

oGCDP collaborate for a

better iGCDP Delivery?

iGCDP &

oGCDP

#WeAreOne

CUSTOMER SATISFACTION

The GCDP experience I had is certainly the best choice I had taken in my whole life, it impacts my personal and professional life both of them. I acquired a huge number of professional qualities as leadership skills, responsibility, self-confidence, adaptability, positive pro-activity, the sense of management...etc. Personally , I became more flexible and easy going, I made plenty of friends from all over the world, and lived the best moments of my life, I learned a lot of things about different cultures and I've been over-attached to .. The OC team job was far over than what they should do, great team <3 AIESEC .. , will never be able to thank you enough , thanks to you I lived the most amazing summer in my whole life :*

….I spent 15 hours in the driver's house because there was no one to receive me when I arrived!! Everybody was sleeping while I arrived on time and they were informed..!

We have in our invitation letters that the accommodation is in .. city while the reality was too far from the promised..!! I had to change my flat 4 times during one month and half because there is once again a lack of organization..!

My project manager I saw him only twice: the first time it was by accident and it's a "hi, bye" one (3 minutes exactly), and the second was to give me the certificate in my last day there!!!Without talking about the flats how dirty they were and electricity problems...etc.

Pick someone you never talked to, sit in couple

Read together your customer feedback

Promoter > high fiveDetractor > hug

Extract key points of your

feedback

….I spent 15 hours in the driver's house because there was no one to receive me when I arrived!! Everybody was sleeping while I arrived on time and they were informed..!

We have in our invitation letters that the accommodation is in .. city while the reality was too far from the promised..!! I had to change my flat 4 times during one month and half because there is once again a lack of organization..!

My project manager I saw him only twice: the first time it was by accident and it's a "hi, bye" one (3 minutes exactly), and the second was to give me the certificate in my last day there!!!Without talking about the flats how dirty they were and electricity problems...etc.

POSSIBLE KEY POINTS

International friendsCultural experience Destination beauty

Personal developmentLeadership development

Skills development (language/soft skills)

Positive impactGood work conditions Ambassadorship sense

Project misorganizationBad servicing

Bad communication (before & during)Bad accommodation

Bad accommodation (messy)Bad accommodation (crowded)Bad accommodation (unstable)

Bad accommodation (uncomfortable)Job Description misalignment

Living conditions misalignmentDiscrimination

Bad TN taker relation (NGO/School)Language barrier

Financial preparationVISA preparation

No sense of impact

FEEDBACK ANALYTICS

Let’s count!

FEEDBACK ANALYTICS RESULTS

TOP 3 TOP 4 International friends Bad accommodation

Cultural experience Bad servicing

Personal development Project misorganization

Bad communication

16

QU

ALIT

Y S

TAN

DA

RS

• The EP can legally enter the country/territory and perform the activities stated in the TN form. AIESEC has provided in written format all the information required to arrange for any documents, visa or work permits that may be required.• The host entity will state in The TN form where the EP will be picked up/options on where will the EP be picked up. Before realisation the Host entity has provided written information to the EP on any domestic transportation required to arrive at this point of pickup.• The Host entity has offered in written format information on how to depart from the country two weeks before the end of the internship.

GCDPSummit

•The Job Description executed by the EP has to correspond with the Job Description of the TN form.•The internship lasts from a minimum of 6 weeks to a maximum of 78 weeks from the first day to the last day of the internship.

•The activities related executing the Job Description are a minimum of 35 hours per week for GIP and 25 hours per week for GCDP.•A representative of AIESEC accompanies the EP to the place/organisation of work on the first day of the internship.•The host entity has provided EP or ensured EP knows individual responsibility and goals in a written format latest one week after the start of the internship, and the EP acknowledges to have received, understood and accepted it.

•The EP has a valid insurance policy to cover basic medical costs.•The accommodation standard, conditions and costs during the internship correspond to the information provided on the TN form. AIESEC arranges this accommodation for the EP.•The TN form specifies if any financial or non-financial compensation would be provided during the internship.

•The home entity has provided minimum information to the EP about AIESEC purpose, inner and outer journey and role of exchange in it, in a written format.

•The home entity has provided the AIESEC standards and the XPP in written format to the EP who acknowledges in a written format to have received, understood and accepted them.•The home entity has provided with basic information regarding the country/territory of their internship in a written format including as a minimum information on culture, political situation, safety, living standards, home and host contacts (phone number and email).

As a minimum standard host entity must offer one facilitated space on leadership development of EP due to the internship towards the end of internship before EP returns home.•The EP has been provided with information in written format on what personal development spaces and opportunities are offered by the home entity before, during and after the internship. The delivered spaces have to correspond with the information provided. As a minimum standard home entity must offer one facilitated space on personal goal setting before EP leaves for the internship.

•The TN form has to state what personal development spaces and opportunities are offered by AIESEC before, during and after the internship. The delivered spaces have to correspond with the TN form.

I commit to deliver a quality experience by…

GCDP Vision 2020

In 5 Years we

delivered 990 experiences

Are you satisfied with this number?

Were those 990 experiences a

success?

Do we had the possibility to

achieve more?

Did we really developed

leadership trough those 990

experiences?

What was missing to make

it PERFECT?

CONTINUITY

In groups:- Define the actual situation of GCDP in

Morocco.- Give a SWOT analysis to GCDP in Morocco.- Define the perfect GCDP for you.- What are the benefits of your perfect

GCDP for all the program stakeholders?- What need to be implemented or changed

in order to have this perfect GCDP?

2014 2015 2016 2017 2018 2019 20200

500

1000

1500

2000

2500

3000

3500

4000

GCDP Vision in Numbers

Based on a 50% Growth each year

2010-2014 2015-20200

2000

4000

6000

8000

10000

12000

910% GROWTH

2010-2014 2015-20200

2000

4000

6000

8000

10000

12000

910% GROWTH

Deliver

10 000 GCDP

experiences

IN GROUPS:

How can we achieve 10 000 exchange in 5

years?

How can we make sure to deliver 10 000

experiences that meet the standards?

What are the KPIs and the MoS of

this vision according to you?

How can you contribute in the

vision’s achievement?

BLOCK #2

WINTERIS COMING

WINTER PLANFor iGCDP

Raise with one Brand

WINTER PLANFor iGCDP

Moving from:

Project ProgramConvincing Selling

Organizing managing

WINTER PLANFor iGCDP

• Project packaging• Proposals making• Booklets making• Sales meetings

• Promotional materials preparation• OCs election

• Partnerships signature• Raising TNs on the system

IN THE NEXT 3 WEEKS

RA

ISIN

G

WINTER PLANFor iGCDP

• Online and off line promotion • EPs selection• TN Takers preparation for EPs reception• Housing preparation• Servicing program elaboration• Virtual communication with EPs

(expectation setting)• Preparation for pick-ups• First LEAD meeting preparation

MA

TC

HIN

G

WINTER PLANFor iGCDP

• EPs Reception• Project delivery • Respecting Standards • LEAD meetings• EPs assistance and guidance• Involving EPs in LC activities • Relation management with TN Takers• Impact and satisfaction measurement

REA

LIZ

ATIO

N

WINTER PLANFor iGCDP

SEPT OCT NOV DEC JAN FEB

RAISING

MATCHING

REALIZATION

TIMELINE

SEPT OCT NOV DEC JAN FEB

WINTER PLANFor iGCDP

200 RA

150 MA

120 RE

GOAL

WINTER PLANFor iGCDP

NPS SCORE

65

GOAL

WINTER PLANFor oGCDP

Warm you HEART. Volunteer this WINTER!

WINTER PLANFor oGCDP

• Teasing campaign• Testimonials

• Brand promotion• Special winter• Opportunity

promotion

WINTER PLANFor oGCDP

• Info session: Global Talks

•Info booth & flyers•PR event:

Traveler’s tale•Media Appearances

Vacation

extension

WINTER PLANFor oGCDP

WINTER PLANFor oGCDP

13th October to 2nd November

1st wave

10th November to 11th December

2nd wave

www.aiesec.ma

www.aiesec.org

WINTER PLANFor oGCDP

1st wave Local Registration

link (TN application)

School RB

OFFLINE MATCHING

WINTER PLANFor oGCDP

2nd wave

WINTER PLANFor oGCDP

NEW EP SELECTION PROCESS

WINTER PLANWho to target?

GCDPSummit

GCDPSummit

Who are support

functions?

GCDPSummit

It is not only about

Recruitment and coaching!

TALENT MANAGEMENT

GCDPSummit

The purpose of TM is to ensure that the right supply of talented workforce is ready

to realize the strategic goals of the organization both today and in the future.

It’s the organization’s efforts to attract, select, develop, and retain key talented

students in key strategic positions.

GCDPSummit

It is not only about sales!

BUSINESS DEVELOPMENT

GCDPSummit

The purpose of BD is to ensure incomes (internally or externally) for the

organization programs and projects.It is also the official speaker of the

organization with externals (partners, customers) and the one who ensures CRM

and account management.

GCDPSummit

It is not only about design

and promotion!

MARKETING & IM

GCDPSummit

The purpose of IM&M is to make the right information easy to reach

internally or externally at the right time.

It is also the responsible of the organization brand management and

customer attraction.

GCDPSummit

It is not only about

managing money!

FINANCE & LEGALITIES

GCDPSummit

The purpose of F&L is to ensure the financial health of the organization.

It is also the responsible about calculating the possible investment

and their ROI, and the financial consultancy for other departments.

GCDPSummit

How to establish

synergy?

GCDPSummit

Comm.

Product understan

ding

Culture

GCDPSummit

Comm.

Product understand

ing

Culture

Why sessions

Synergy spaces

GCP sharing

Recognition

Showcasing

GCDPSummit

Comm.

Product understand

ing

Culture

Regular updates

Strategic on EB level

Operational on TL level

EB2EB, TL2TL meetings

Cross synergy meetings

GCDPSummit

Comm.

Product understand

ing

Culture

GCDP value proposition

GIP value proposition

TMP value proposition

TLP value proposition

Expertise

GCDPIMPLEMENTATION

PLAN