Curriculum Vitae

Gavin ErasmusCareer Objective

To secure a position where I can utilise my skills and experience in a challenging and rewarding role and participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service

Demonstrated Abilities

*Licensed driver (C Class) with own transport *Extensive experience in customer service, sales, operations and management *Versatile and results-orientated *Good written and verbal communicator with excellent negotiation skills *Strong management experience *Able to relate to a range of people from various cultural backgrounds *Sound computer knowledge *Safety conscious with strict adherence to Workplace Health and Safety regulations and guidelines *Excellent organisational, problem-solving and time-management skills *Able to work well under pressure and meet strict deadlines *Strong team player while able to work successfully unsupervised *Displaying a high level of professionalism and confidentiality Employment History

September 2015 – April 2016Powell IndustrialBusiness Development Manager – Hydraulic Hose and Fittings*Maintain regular service to customers in nominated area*Achieve budgeted sales targets at the nominated GP margin*Promote the marketing of company products*Advise on product performance and suitability*Inform customers of new products and price movements*Prepare quotes and tenders in accordance with Company sales and pricing policy *Prepare regular reports on sales performance, business calls, market activities, customer complaints And sales trends, using the company CRM system*Participate and assist in sales training*Assist Customer Service and Store as and when required with regards to answering incoming calls, stock checks, stock transfers, order entry, picking, packing, receiving and invoicing orders

April 2014 – December 2014 GP Truckparts, Queensland Territory Sales Manager *Delivering a high standard of customer service including after-sales support *Promoting the company and products by liaising with existing and potential customers to build strong, lasting relationships *Liaising with distributors to maintain and increase sales by offering competitive pricing *Generating regular reports for management

*Plan and implement call cycles and plans*Attend and participate in trade shows as and when required*Achieve and exceed company’s sales targets and KPI’s for the region*Cold calling on potential customers

April 2013 – March 2014

Industrial Hydraulics, Queensland and Northern NSW Sales Representative

*Maintain and increase customer base *Delivering a high standard of customer service including after-sales support

*Promoting the company by liaising with existing and potential customers to build strong, lasting relationships *Generating regular reports for management *Assisting in stores, workshop and internal sales as required *Training and mentoring staff *Strict enforcement of WH&S regulation and guidelines

February 2010 – February 2013

Ryco Hydraulics, Queensland State Sales Manager / Territory Manager *Managing the Queensland sales team of 5 Territory Managers

*Delivering a high standard of customer service and after-sales care *Leading and coordinating sales operations and activities within Queensland *Increasing market share within Queensland by sourcing and developing new business opportunities *Developing annual state sales budgets and reporting to management *Generating regular sales reports *Coordinating customer visits with territory managers and visiting major accounts regularly *Liaising with warehouse supervisor to develop inventory levels and delivery schedules *Coordinating and conducting performance reviews for all state sales staff *Debt collection *Attending sales, management and other meetings and events *Strict enforcement of WH&S regulations and guidelines

October 2002 – December 2009 Eaton Hydraulics, Queensland Sales Engineer / Operations Manager *Achieving sales growth in accordance with the company’s goals and objectives *Customer service and sales including quoting *Supervising customer services, stores and workshop personnel including training *Responsible for assigned accounts *Inventory control including stocktaking, purchasing, receiving and dispatching *Determining and negotiating sales contract terms and conditions *Liaising with clients and potential clients to develop lasting business relationships, develop sales plans

and maximize business opportunities *Generating regular reports for management *Assisting with technical enquiries *Strict enforcement of WH&S regulations and guidelines

May 2000 – November 2000 Aeroquip Australia, Mulgrave Vic Customer Service *Processing and invoicing email, fax and telephone orders and back orders *Assisting with technical enquiries *Liaising with external sales staff regarding new leads, customer enquiries and complaints *Strict adherence to WH&S regulations and guidelines *Working as a strong member of a cohesive team

June 1999 – May 2000 H.I.S. Hose Pty Ltd, Clayton Vic Internal Sales

*Customer service and counter sales, including cash handling *Processing and invoicing email, fax and telephone orders and back orders *Assisting with technical enquiries by phone and over the counter *Liaising with external sales staff regarding new leads, customer enquiries and complaints *Receiving and dispatching orders *Sourcing stock from other branches and processing stock transfers *Strict adherence to WH&S regulations and guidelines *Working as a strong member of a cohesive team

October 1996 – January 1999 / October 1984 – April 1995 Aeroquip South Africa Contracts Manager / Pricing Manager / Customer Service *Responsible for all aspects of customer service including sales, enquiries and back orders *Drawing up new contracts with contractors and customers *Processing contract orders and back orders *Monitoring usage and submitting usage reports to contractors *Visiting contractors to maintain relationships and negotiate price increases and new tenders *Monitoring cost prices, exchange rates and supplier increases in order to adjust contract pricing *Sourcing and costing products from overseas suppliers *Negotiating with suppliers for better pricing *Attending regular meetings to report on contracts, pricing, quotations and new tenders *Assisting with technical difficulties and quotations

April 1995 – September 1996 Hydraulic and Pneumatic Equipment South Africa Operations Supervisor *Responsible for day to day operations including local and international purchasing, stock control, internal and external sales, administration, costing and quoting