frank madden - resume

Frank Madden [email protected]

480.748.7824 Vienna, VA - Seattle, WA

PROFESSIONAL REAL ESTATE MANAGER Innovative leader who significantly improves results by leading transformation efforts with integrity, applying technology and process improvement, developing leaders, and motivating teams to improve service, increase productivity, and reduce cost.

Areas of key strengths include: PROGRAM /PROJECT MANAGEMENT – Experienced in ensuring multiple, diverse projects are

managed simultaneously, through process management based on business directives, within budget and schedule. Proven ability to create and implement process enhancements resulting in increased client satisfaction and decreased timelines.

PROCESS ENHANCEMENT – Created processes to reduce risk. Strong ability to understand goals and implement improvements to reach objectives. Experienced in establishing processes for rapid growth and rapid decommissioning of major national portfolios of owned and leased properties.

REAL ESTATE ASSESSMENT , SELECTION AND MANAGEMENT – Proven results through establishing and implementing assessment models, performing due diligence on potential sites, leasing, negotiating and asset management for a $24 million expense budget in a national portfolio.

INTERNAL CLIENT RELATIONSHIP MANAGEMENT : Facilitated cross-divisional coordination, communication and influence, while managing risk associated with the execution of multiple projects across two regions, with a combined annual spend of $100 million on more than 450 projects.

TECHNOLOGY SYSTEM EXPERTISE – Diverse experience with creating and modifying multiple discipline specific project management technology platforms, including selection of a $2 million technology solution for national portfolio.

PROFESSIONAL EXPERIENCEJLL – Vienna, VA August 2015 – PresentAccount Director

Managing a dedicated group of real estate professionals in the service areas of facility management, engineering services, transaction services, project management, lease administration, Strategic Analysis, occupancy planning & move management.

Expended base team for occupancy planning and integrated facilities management to meet client expectations while maintaining performance metrics and elevating team morale.

Newmark Grubb Knight Frank – Vienna, VA Sept 2013 – July 2015Account Executive

Providing leadership and direction for project management, move management and financial accounting for a national financial institution for both retail and corporate real estate.

Developing and implementing processes and procedures for regional offices across the US. Leveraging lessons learned and industry best practices. Establishing and monitored performance metrics.

Managing teams of professional project managers through variable resource and direct staffing models.

MEDICIS Pharmaceutical Corporation – Scottsdale, AZ July 2011 – Dec 2012Director Facilities, Office & Field Services

Provided leadership and direction for campus operations, real estate and facilities operations, corporate security, executive protection, business continuity, back-office management including onsite food services, mail room, reception, maintenance as well as fleet management for a 300+ sales force in US and Canada.

Developed and implemented revised program management platform of the real estate and facilities management teams based on industry best practices.

Responsible for lease negotiation, administration and project management for enterprise headquarters and Canadian field sales office, including asset management, capital planning, lease administration.

Negotiated with Arizona Commerce Authority and Greater Phoenix Economic Council as well as SRPMIC (Salt River Pima Maricopa Indian Community) for Grant funds, tax abatement and incentives for new construction ($165M Project).

Managed departmental transformation and process modification initiative in anticipation of enterprise expansion plans to improve budget control, risk management and increased operating efficiencies.

Bank of America / Countrywide Financial Corporation – Chandler, AZ March 2006 –December 2010



Senior Vice-President, Project Director (Bank of America) Provided leadership, program & project administration for Western United States, 16 million square foot

portfolio of administrative space and critical facilities with an emphasis on sustainability and green building. Responsible for partnering with an external portfolio management as strategic partner on tactical challenges

and ensuring key metrics are met or exceeded for delivery of corporate real estate services. Served as the BAC/Countrywide project leader for transitioning over 2,000 retail sites into the BAC portfolio. Led organizational process change and initiatives to increase speed to market, cost savings, risk

management and increased operating efficiency based on business unit requirements being supported. Led team of 35 professional project managers, staff and support in the execution of both large and small-

scale projects related to enterprise initiatives impacting multiple lines of business. Managed combined capital budget of $37M Northwest and West regions for multiple corporate campuses

and satellite offices.

Past Position Title and Responsibilities - First Vice-President, Construction Project Management(Countrywide Financial Corporation):

Responsible for leadership of construction project management of 12 million square feet portfolio of retail and corporate space, and $24 million expense and capital budget.

Led a team of 60 construction project managers in expanding over 225 locations in one year while enhancing service and reducing timelines and cost/square foot.

Created vendor management program and relationships, resulting in reduced cost/sq. foot with higher quality workmanship.

Created process and procedures for a department of 60, including a review and modification process. Served as a key contributing leader in a re-organization of a 180 person department, focusing on reducing

project timeline and cost containment – partnering with senior CRE and FM leadership team. Managed the on-site and field delivery team, including: transaction management, procurement, and

construction for most visible internal client in the Southeast United States with 300 locations. Changed client perception of real estate services by reducing timelines, project risk, cost and increasing

communication.Johnson Controls (Legacy United System Integrators Corp.) – Bellevue, WA May 2004 – December 2005Area Vice-President, Director of Design & Construction

Client relationship management, leading on-site and field delivery team of design and construction resources for retail stores, corporate campuses, data centers, switches and warehouse projects.

Developed, implemented and managed design and construction services, programming, processes and procedures for corporate clients based on previous projects and center of excellence delivery.

Directed resources for design & construction of approximately 600,000 SF of operating real estate including the construction and relocation of a $12 million, business critical data center.

Casey Family Programs – Seattle, WA May 2003 – May 2004Director of Facilities

Responsible for overall planning, day-to-day administration and continuing maintenance of all leased and owned facilities for Casey Family Programs (Campus and Regional Offices across US).

Charged with listing and selling of (6) of (12) transitioning offices in first year with organization, sold (9) of (12) in first eight months.

Disposed of properties appraised at $8,970,000 (aggregate) for $11,209,500, exceeding Board of Trustees expectations by 20% while negotiating sale/leasebacks in five of six dispositions.

360networks, Inc. – Seattle, WA September 2000 – May 2002Facilities Manager

Responsible for the negotiation, acquisition and construction of over 150,000 square feet of office space in North America during expansion through disposition of assets and property until company bankruptcy.

Development, implementation and vendor management of companywide design and business continuity planning standards and policies for leveraged execution across Western region.

Long Painting Company – Seattle, WA March 1996 – September 2000Estimator/Sales Representative

Commercial finishing and coating estimating and sales. Exceeded sales goals by 40%



Boeing Defense and Space Group – Seattle, WA July 1986 – March 1996Facilities Project Manager

Oversaw project implementation from design through completion of construction. EDUCATION

Bachelor of Arts, Business AdministrationWashington State University – Pullman, Washington

frank madden - resume

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