flow thinking – the mental leap (hÅkan forss & erik schÖn) - lkce13
DESCRIPTION
How we made the journey from flow in our complex products to flow thinking for our processes. Ericsson is number 1 in mobile infrastructure thanks to our ability to innovate around state-of-the art algorithms for optimizing packet data flow. We made a mental leap when we realized that all this is also applicable for flow through our processes. We will share our experiences: (1) create buy-in and commitment for flow thinking using this mental model/metaphor (2) practical examples of how we improved our product development flow.TRANSCRIPT
Slide subtitle
Flow ThinkinG
The MentalLeapS
@hakanforss
@erik_schon
#LKCE13
@hakanforss @erik_schon | #LKCE13 | Page 2 (26)
Flow Thinking:The Mental Leaps
Methods & Tools
Resource Efficiency
ScatteredExperiences
Principles &Mindset
FlowEfficiency
ContinuousInnovation
@hakanforss @erik_schon | #LKCE13 | Page 3 (26)
Flow Sensei / Plumber
Håkan ForssLean/Agile Coach
@hakanforss
@hakanforss @erik_schon | #LKCE13 | Page 4 (26)
ERIK SCHÖN@erik_schon
Co-creator of conditions
where people, teams
and organizations
grow
Proud member of the FlowFans
@hakanforss @erik_schon | #LKCE13 | Page 5 (26)
Ericsson 3G:Facts & Figures
>40% Of all 3G trafficin Ericsson networks
10R&D sites
1 800 people
we lead the mobile broadband industry towards a networked lifestyle for everyone
#1 Mobile 3Gnetworks
~100Teams
@hakanforss @erik_schon | #LKCE13 | Page 6 (26)
3G Network Overview
RadioNetwork
Controller
RadioBase
Station
Internet
Telephone networks
Complex Network, Complex product
@hakanforss @erik_schon | #LKCE13 | Page 7 (26)
Flow Thinking:The Mental Leaps
Methods & Tools
Resource Efficiency
ScatteredExperiences
Principles &Mindset
FlowEfficiency
ContinuousInnovation
@hakanforss @erik_schon | #LKCE13 | Page 8 (26)
Flow
Visualization
ContinuousLearning
Initial focus on
needs and direction
Inspiration from
Thought Leaders
Culture of thinking
for ourselves
ContinuousIntegration
“Kanban”
Scrum
@hakanforss @erik_schon | #LKCE13 | Page 9 (26)
Principles & Mindset:Point to the destination
@hakanforss @erik_schon | #LKCE13 | Page 10 (26)
EMpower people
Reduce lead-time to be more Responsive
Increase efficiency to enable more output
Build quality into our way of working
@hakanforss @erik_schon | #LKCE13 | Page 11 (26)
Principles & Mindset:Small batches
@hakanforss @erik_schon | #LKCE13 | Page 12 (26)
Improvements are Small experiments
@hakanforss @erik_schon | #LKCE13 | Page 13 (26)
Flow Thinking:The Mental Leaps
Methods & Tools
Resource Efficiency
ScatteredExperiences
Principles &Mindset
FlowEfficiency
ContinuousInnovation
@hakanforss @erik_schon | #LKCE13 | Page 14 (26)
As long as
I’m busy …
What can I
start next?
@hakanforss @erik_schon | #LKCE13 | Page 15 (26)
What is Lean?an operations strategy!
Flow Efficiency
Re
so
urc
e E
ffic
ien
cy
Low High
Lo
wH
igh
Prioritize continuous learning
Prioritize flow efficiency
Niklas Modig
Stockholm School of Economics
@LeanOnMyself
@hakanforss @erik_schon | #LKCE13 | Page 16 (26)
Flow efficiency:Visualize end-to-end
@hakanforss @erik_schon | #LKCE13 | Page 17 (26)
End-to-end Flow:Snapshot Visualization
44 [57] 57 [57] 9 [N/A]
53 18 20
WIP [limit]
30 [55]
0 4 0
Throughput
7 features per sprint
Queues
Removed
Pre-prestudy prestudy Development Launch
@hakanforss @erik_schon | #LKCE13 | Page 18 (26)
0
50
100
150
200
250
300
Nu
mb
er
of
wo
rk ite
ms
Week
WMR features cumulative flow diagramG0 to G2
G0
2/3
G1
G2
Lead-time , autumn: -17%
Lead-time, spring
Reduced WIP
Starting WIP
WIP: -25%
End-to-End FLOW:trend Visualization
Pre-prestudy
prestudy Development Launch
Cumulative number of features
Time
Spring
2013
Autumn
2013
@hakanforss @erik_schon | #LKCE13 | Page 19 (26)
End-to-enDVisualization Room
@hakanforss @erik_schon | #LKCE13 | Page 20 (26)
Flow efficiency:In product & Process
@hakanforss @erik_schon | #LKCE13 | Page 21 (26)
Flow andqueuesin TraffiC …
Source: Irene Karpiczenko-Wasem, http://www.flickr.com/photos/jungle-jill/1160447677/
@hakanforss @erik_schon | #LKCE13 | Page 22 (26)
Don Reinertsen@DReinertsen
“Ericsson: you already know this,
you use it in your products
every day!”
@hakanforss @erik_schon | #LKCE13 | Page 23 (26)
Configuring High Capacity in our product
Arrival Departure
Controlling arrival and departure ensures high capacity in both product and product development
RadioNetwork
Controller
RadioBase
Station
Admission
Control
Congestion
Control
@hakanforss @erik_schon | #LKCE13 | Page 24 (26)
Flow Thinking:The Mental Leaps
Methods & Tools
Resource Efficiency
ScatteredExperiences
Principles &Mindset
FlowEfficiency
ContinuousInnovation
@hakanforss @erik_schon | #LKCE13 | Page 25 (26)
Inspiration from the #1 Sports Car Company
Source: Peter Blackert, http://www.flickr.com/search/?w=29987108@N02&q=ferrari%20458%20italia%202010
The best Ferrari car
we have every produced
is the next one.Enzo Ferrari
Founder & CEO, 1898-1988
@hakanforss @erik_schon | #LKCE13 | Page 26 (26)
Expectation:Plan for innovation
Time
Capability 100% capability
Planning with less than full utilization creates environment for Innovation
Capability at 70%
planned utilization
Innovation = value from ideas in product & product development
@hakanforss @erik_schon | #LKCE13 | Page 27 (26)
Continuous improvements towards the vision
SMALL Experiments TOWARDS NEXT TARGET CONDITION
@hakanforss @erik_schon | #LKCE13 | Page 28 (26)
Flow Thinking:The Mental Leaps
Methods & Tools
Resource Efficiency
ScatteredExperiences
Principles &Mindset
FlowEfficiency
ContinuousInnovation
@hakanforss @erik_schon | #LKCE13 | Page 29 (26)
Q&A
